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GMC Acadia Water Leaks

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  • hmarie7hmarie7 Posts: 7
    Sarah. I have spoken to them many times, one as recent as my last post. What did I get told? That I'm over 100k miles. Well guess what? I wasn't over 100k miles when YOUR dealership FAILED to fix it right the previous times. If it had then the darn mileage wouldn't be an issue. A car should not leak at these levels!! Where's my car now? In the drive way with a tarp over it so that it will start in the morning and I can take my kids to school without water coming out the overhead lights and getting them wet. And poor me will be taking the tarp off to go to work and putting it back on when I get there!!! When will GM recall this. We should not have to go through this! How many complaints have to be made to do a recall? or what has to be done? I'm sure there are enough people, whatever the number is. :lemon: :lemon:
  • lanceb1lanceb1 Posts: 5
    Day 36 Update - I feel like I'm on a deserted island keeping a journal. Maybe GM will send me a complimentary beach ball named Wilson to go with my water and desolation.

    GM finally came back and 'declined repair assistance'. Told us to work a trade-in with the dealer. The whole premise of their argument is that the sun-roof drainage tubes are customer maintenance responsibility and should only cost about $25-$30 for service.

    I've asked GM to send me written documentation of their stance as well as the place where a consumer is told the tubes are regular maintenance. Even after they did the recall on the heated windshield wiper fluid they stuck a little pamphlet in the owners manual detailing the work. There is nothing similar for the tube recall.

    Clearly, due to all of the documented issues, this is some level of consumer fraud being perpetuated by General Motors. Some actuary group within GM has teamed with the GM legal staff to give GM an official stance. I do fear there will ultimately be safety issues as the water impacted electronics ultimately control things like airbags and other devices. Not to mention the mold issues.

    To think, we as tax payers bailed them out and then they can turn and stick it to us. Maybe a change.org petition or Facebook account might get their attention and allow us to mobilize enough to get together to legally protest their manufacturing ignorance. Problems can and do arise but GM should be obligated to have an acceptable process in place for remediation. GM should not be allowed to arbitrarily put the onus back on their customers when saftey is on the line.
  • lovecglovecg Posts: 2
    Their first defense when we took our 2012 in for leaking throughout was the drain tubes. Next they said that the air conditioner cover was leaking into the floorboard. When those things didn't fix it, they finally got around to taking down the headliner and taking out the dashboard to look for the leak(s). With ours still being under warranty, they kept us in a loaner for weeks until they could finally see the water coming in around the back moonroof where it wasn't installed correctly. I am thankful that the leak showed itself before our warranty period expired. It would have cost us thousands in labor and rental car for the 5 weeks that they kept our car in the shop. When I asked about leaking Acadias, they told us the years prior to 2010 leaked, but not the newer ones. I say all of this because I wonder if they fix your drain tubes, if it will continue to leak from somewhere else, proving that it wasn't the drain tubes in the first place.
  • A huge weight has been lifted off of me as of today. I got rid of my 2008 ACADIA (and lost a ton of money because I owed more than it was worth). Sadly, I really loved that car UNTIL the throttle got stuck and it sent me accelerating down a highway without braking ability until I hit 95mph. SCARED THE LIVING DAYLIGHTS OUT OF ME!!! I made multiple attempts to "fix" the problem with GM but they were unable to "replicate the problem" while the car was in the shop and therefore they said they couldn't "verify" it happened or diagnose the problem. There are multiple reports of this same issue happening around 60,000 miles with the 08 Acadia. It has happened after accelerating to pass a car on the freeway. In any case, it WILL kill someone soon and blood will be on GM's hands. I hope they get sued and have to pay for their refusal to accept responsibility for flawed safety issues. GM's solution was to tell me that next time it happens- "turn off the key". NOT ACCEPTABLE!!!! I tried to work out a deal for GM to buy-back the car. After all, if there really wasn't a problem with it (as they tried to state), why wouldn't they buy back their "quality" product?? Then, I asked them to pay me the difference between my selling price and the amount I still owed on the loan. Since GM has such an AWFUL track record, these cars have depreciated considerably. I was told NO FINANCIAL COMPENSATION could be arranged and unless they could get the car to "throw a code' or replicate the problem WHILE IN THE SHOP, there was NOTHING they could do except "open a file". Well...my father in law used to OWN A GM DEALERSHIP, my family used to believe in the GM product but this has ensured that nobody in my family will EVER buy another GM product. We care about our safety too much. Good bye and good riddance, GM!!
  • Sorry to hear that you got ripped off just like we are getting ripped off by GM...they blamed us for the waterleak and daily my husband has been trying to get them on the phone to ask them to put their claim in writing and we hear nothing. Crickets. If anyone else out there has this problem. Please ask GM to put everything in writing and also use this link to file a complaint with the NHTSA...https://www-odi.nhtsa.dot.gov/ivoq/
  • So we are still dealing with GM who keeps insisting that my insurance company is going to cover the costs of the repairs that need to be done on my still not running vehicle. (Our insurance company has not agreed to this.) I'm so glad that a company who posted a $7.6 billion profit in 2011 (after we bailed them out) can't pay for my $6000 repair bill that their clearly defective design caused, but expects my insurance company to do so which is why rates are high. Well, the good news is that I'm not going to drop this that easily...I've contacted all of my state representatives and have had names for lawyers given to me and also both senators. One senator's office contacted me today and asked for more information because they are happy to get in touch with the Iowa Attorney General for me. Glad to see my tax dollars at work. I've asked GM to send me a letter stating that while sunroof maintenance is indeed not documented (they admitted this on the phone), it is implied. If they feel comfortable enough stating this to me, then they should be perfectly okay with sending me a letter stating the same thing. Interestingly enough, they know this is an on-going problem but refuse to send out any sort of notification letting us know that the tubes need to be maintained...evidently their lack of communication means it is "implied".
  • *sigh*

    I bought a 2012 "gently used" Acadia last dec 2012 (in the middle of a long Alaskan winter) with 12,000 miles on it. Well, it's April now and I took my Acadia in for it's 1st car wash. As I was slowly exiting the car wash, I could hear water swooshing from somewhere under the dashboard. As I accelerated out of the parking lot, water POURED out onto the driver and passenger side floor boards. WTHeck! It happened again when I went through a huge puddle the other day! Where is this leak? I called our local GMC dealership and they said that they have never heard of this before.....ugh! What do I tell them? I really love my Acadia but I'm ready to dump it and run! Any help would be greatly appreciated! Thanks!
  • gmcustsvcgmcustsvc Posts: 4,005
    Hey cheechat,

    Wow, I'm so sorry that you had to experience that with your vehicle. I really want to try and help you with this situation. Could you please send your full name, address, VIN, and the dealer you've been working with to socialmedia@gm.com ATTN: Amber. I look forward to speaking with you.

    Regards

    Amber N.
    GM Customer Care
  • So, I have a brand spanking new GMC Acadia. As I left for work this morning, i noticed a watery sound in the interior of my vehicle. It had been raining all night and as I looked to my right, I noticed a small stream of water coming from behind the glove box. Let's say I'm disappointed. Especially doing all the reading I have over the last hour. This seems to be an ongoing issue that has not been resolved.

    BUT

    The only thing I've noticed that is different in my case is that I do NOT have a sunroof. So it can't possibly be that issue.

    I have an appointment with my dealership on Wednesday and I'm hoping it will be resolved quickly. I didn't just spend a huge amount of money on a car for it not to work as it should!
  • gmcustsvcgmcustsvc Posts: 4,005
    Hi there,

    Please keep me updated once you've visited the dealership. We are here if you have any further questions or concerns.

    Amber N.
    GM Customer Care
  • badcar7badcar7 Posts: 3
    I purchased my Acadia new in2008. It has about 40K miles on it now and has garage kept since day one.....therefore the leakage issue didn't become apparent to me or my husband until the recent torrential rains we had a few weeks ago in Chicago. Over the years I did notice a nasty dirty gym shoe smell in the car after parking it outside for a few hours when it was raining out or driving in the rain, but after awhile the smell would stop....probably because it had the time to dry out in the garage. I also would notice some "glitches" at different times, like when the radio wouldn't turn on or when I couldn't tune the radio in properly....again happened only a few times then stopped. When i took it in for the windshield wiper recall I made mention of this event....but they said nothing was wrong.....I would also at various times over the years see the engine light go on and then off, but thought it was the gas cap since the trailblazer i owned prior to this would do the same thing......I also experienced the air-bag not registering with an adult in the passenger seat but again.....it seemed to stop. I also had the security camera go black on me just a few months back.....but once again it corrected. Again after looking back at the times these little 'glitches' occurred it was only AFTER the car had been outside in the rain for a few hours or driven in heavy rain.... Now my car is in the shop because it would not start last week, it took forever to jump and when you took the key out of the ignition the car continued to run for several minutes.....The dealer just told my husband the leak was caused from clogged tubes in the sunroof and was because of the recent flooding rains in Chicago.....SERIOUSLY??? When my son last drove the car the day before we took it in he said water was pouring on to the dashboard from the windshield. Stupid me.....just a few days before the car wouldn't start for the FIRST time i felt a drip coming from the sunroof....and i thought it was because it had not been closed properly, I blamed my son thinking he had opened it....So now after all of these little events were put together I am sure that they were ALL caused by a leak that went unnoticed because I kept it in the garage 99.9% of the time.This leaking has been going on from the get go....only I didn't KNOW ABOUT IT BECAUSE A RE-CALL was not issued to the Owners only a technical bulletin to the dealers. We are presently looking at a 1500 charge to fix the tubes... because the extended warranty ran out..... Additionaly I have also had problems with a grinding sound in the steering when turning slowly to the right....I also have a knocking sound coming from the undercarriage on the passenger side....as well as a squeaking groaning sound in the steering wheel itself. I did report the grinding/popping when turning slowly noise when it was in for a re-call but again the dealer said "no problem ma'am" The knocking squeaking noise is recent and guess what the guys at the GMC service said they didn't hear it or the knocking sound in the undercarriage. Seems to me I bought a lemon and because I took care of the car....regular oil changes....drought last summer.....garage kept....low miles....I didn't become fully aware of the LEAKING until this year!....and now I am being flat out lied to about it. After reading this site I am starting to understand just how lucky I am that my steering didn't go out on me....or something else even worse!. Sadly even if the repairs are successful I am wondering what ELSE will happen as my car takes on more mileage....I will never feel safe driving this car again....and GOD forbid my kids will never drive it. I don't know what to do.... Looks like Ford or foreign will be in my future. My dad is rolling in his grave as I say this ....he worked for GM(pontiac,buick,chevy,cadillac) as a salesman his entire life, and my husband an I have only owned GM'S because if that They used to be good cars with reputible service and timely recalls It's a shame what the Government takeover has done to them ....it's sad really sad. :cry:
  • cheechcatcheechcat Posts: 4
    So I just picked up my vehicle and this is what the report said from the service technician: "using document 2689702 found that the sunroof drain hose was draining water and the hose was not clogged or kinked, found that it was letting water into the cab, ordered sealant."

    So why is this same problem happening to people without sunroofs? Also, why would a leak up at the sunroof leak show up under the dash and drain onto the floor boards in front?

    I really hope this solves the problem. They are calling me when the sealant comes in so that they can attempt to fix this problem
  • dustaudustau Posts: 1
    I have been having issue with leaking on the sides of the moon roof. It happened once last summer. We have had the car since new in 08. We love it. The leak was just thought to be a fluke. However with all the rain we have had in the Midwest this year the water pours in through the rear done light. I did what any good consumer does, took to the forums. I did not find the answer I wanted so I took the matter in my own hands. I went to Auto Zone. And bought a product called, Flowable Silicon Windshield & Glass Sealant made by Permatex. It cost $4.99. I got the ladder out and on a sunny morning applied the entire tube all around the sun roof. The directions state let dry for 1 hour. It is fully cured in 24 hrs. The rains came back today and no leaks! Go buy this product! ">link title
  • lefty54lefty54 Posts: 4
    Let me guess--- I bet Amber from GM customer service is really sorry that your expensive Acadia leaks water like a sieve.
  • safety9285safety9285 Posts: 88
    It gets a little frustrating when I see posts and complaints about cars that are 6 or 7 years old with most of them from people who are the second or third owner. A 2006 Acadia could be over 7 years old now.
    Many complaints don’t even mention the year.
    I had a 2007 and drove it for 98,000 miles. It had a couple of minor issues that were covered under warranty.
    Every complaint I see is legitimate such as the sun roof leaks, electrical, headlight sockets, steering etc. but from what I can see, these are known old problems on old cars.
    It is too bad that most people find these forum only after they have had a problem.
    I traded in my 2007 for a 2011 Acadia Denali. Love it. I have a buddy who got rid of an Envoy and got a 2012 Denali Acadia. Loves it.
    This vehicle drives great, is very quiet and comfortable, looks good, hauls a bunch of kids and is very reliable.
    If you have a new car with a bunch of problems, then GM deserves any grief you can give them but to hold their feet to the fire over an old used car make not sense.
  • cheechcatcheechcat Posts: 4
    Picked up my 2012 Acadia on Friday after being told that the seal and drain tubes to my moonroofs were fixed. Well, it's still an aquarium. Took it thru a car wash on Sunday and water poured onto my floorboards once again.........grrrrrr! Here we go!!!!
  • cbender2cbender2 Posts: 3
    After reading many of these posts, it sounds just like the problem I have been having lately. I have my Acadia at the dealership now and it will cost at least $400 to get it fixed. The carpet is nasty, there are "odd" things happening (sticking cruise control, wipers that come on and off when they want) and water is pouring down the inside on the passenger side front floor. I only have 64k miles on this baby and love it, but wonder what will happen next... Is there a recall on this now??? Please advise before I pay the dealership bill....
  • gmcustsvcgmcustsvc Posts: 4,005
    Hi cbender,

    If you you want, I can look up any recalls or bulletins related to your vehicle. If you are interested please provide me with the last 8 digits of your VIN. I can also be reached at socialmedia@gm.com {ATTN Amber}.

    Amber N.
    GM Customer Care
  • cbender2cbender2 Posts: 3
    Hi Amber, is there a recall for the leaking moon roofs/sun roofs?
  • cbender2cbender2 Posts: 3
    I sent you the information in email. The Acadia is currently at the dealership in Ellsworth Maine. The estimate I have for the leaking roof and replacing the damaged items is almost 1k.
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