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GMC Acadia Water Leaks

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  • This is my situation exactly. Got in the car today to be greeted by a SOAKED floor mat. The car felt "off" when backing out the driveway. By the time I was ready to park at my destination, the parking light was on, the Park assist Off message was displaying and the car was beeping like mad. VERY SCARY. I'm calling the dealership but am wondering if anyone has had any luck with getting help. The car smells HORRID and I'm now realizing that the allergy attacks our daughter has everytime she in the car for an extended time are related to this (mold???). I love, love, love this car and am so upset by this. I had been noticing a musty smell but this is the first time I've noticed so much water in the floorboard.

    If you haven't had any luck with the dealer, what have you done?
  • gmcustsvcgmcustsvc Posts: 4,130
    lexxpa,

    I apologize for the problems you are experiencing with water leaking inside the vehicle. Please keep me posted on any information from the dealership. I look forward to hearing from you.

    Thank you,
    Caron, GM Customer Service
  • I am so over the leaks that this vehicle has! (along with ALL of the other problems!) I can not believe that GMC would make such a horrible vehicle!! They should be ashamed! My car smells absolutely awful due to the carpet being wet, etc. I should not have to go out to the car everytime it rains and soak up the water and leave the doors open for it to air out. To top if off I went to start it the other morning and it wouldn't start. Second time in 3 months. Nothing was left on inside the vehicle. The last time it happened I had been driving it when it was raining and the rear windshield wiper continued to operate even in the off position!! I'm guessing the fuses or something are getting wet and causing issues there. So we jumped it that time and no other starting problems until 2 days ago. We just had the oppurtunity to take the battery out and carry it up to auto part store and what do we find when we take the battery but the battery sitting in a puddle of water!!!! I thought only the front passenger carpet was wet. Well I was wrong. I guess it has rained so much these past two weeks that it has caused so much leaking that it is wet back there to. Only good news is that the battery is still good just dead. Of course it still works, gmc didnt make that! Thankfully my father has a battery charger so it is over there now getting charged!!
    Oh yeah and I so do not like that you can't get your key back when the car is dead. I called GMC about that last time because I had to leave it in the driveway with the key in it while I went to work and they said it is a safety feature. Really? Because now it is sitting out there with the keys in it and unlocked (since they are power) so all someone has to do is go jump it and wa la. Of course maybe that wouldn't be bad! lol
    Has anyone had anything to done to their Acadia that resolved the leaks? From what I'm reading in various places there really isn't anything that can be done. It is just a bad overall design!
  • gmcustsvcgmcustsvc Posts: 4,130
    hmarie7,

    I apologize for the problems you are experiencing with your vehicle. Have you spoken with GM Customer Assistance? If so, could you please email us your case number? We would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • michele2377michele2377 Posts: 7
    edited September 2011
    I'm the owner of a 2007. It has started the dreaded leak. It's ridiculous to have your kids in the back crying because the water is coming out of the seat belts and drenching eveyrone. for a 40k$ car - this is not OK by any means.

    Since we have discovered the leak we have not been able to take it into our one and only GMC dealer in town to have it "diagnosed". (To diagnose that - yes it is leaking -is 100$ right off the top). Then when they agree with us that it is indeed leaking; they will discuss a cost to repair. This is BS.

    It has taken me litterally all of a 30 min online search to see that there are thousands and thousands of unhappy Acadia owners concerning water leakage. So why is there no recall or repair bulletin at these dealers to fix this?? Why do I, the one paying hundreds of dollars a month for the privelage to drive this boat on wheels , have to pay a dealer 100$ to tell me that its leaking? I sit in the must bucket every day - I know its friggen leaking! Why as a consumer of your vehicle do I then have to pay 100s of dollars to stop the leak? I refuse to. I will not pay upwards of 500$ to fix what my Duct tape is helping in small amounts do.

    Thats right, you read the right - I have duct tape my sun roof thus far. (taking away the use of it, but it seemed to slow down the rain forest effect inside the vehicle as of right now). I have since heard it running through the vehicle as I've accelerated, etc - so the moon roof is next on my duct tape escapade. I will duct tape this car until I can drive without wearing my rain coat. I have been asked by no less then 3 people why I have duct tape on my 40k SUV - and I've told them exactly why. I'm sure they've told others about the crazy duct tape lady and so on. I've even pulled into a dealership that I saw a couple looking at a brand new Acadia, rolled down my window, and asked them to please partake in my lovely new Acadia smell. Needless to say they thanked me and left the dealership.

    I guess I'll now get the please contact GMC customer service email. I can't wait for my free oil changes! :)
  • obyoneobyone Posts: 8,065
    If you think that duct tape works well imagine how well silicone caulking would work...
  • Anyone had any success getting GM to fix leaky Acadia Suv's?
  • gmcustsvcgmcustsvc Posts: 4,130
    michele2377,

    I apologize for the problems you are experiencing with your vehicle.

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide your screen name used on the forum?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,130
    patannadel,

    Are you currently experiencing any problems with your vehicle leaking?

    Thank you,
    Caron, GM Customer Service
  • I have a 2008 Acadia, which I bought new and I used to say what a fabulous vehicle it was. That changed several months ago. The check engine light turned on and it would no longer start. Turned out water had gotten in the fuse box and made a mess of everything. That was repaired for a fee. The dealership thought maybe I had a windshield replaced and it wasn't done right. That wasn't the case here. I kept thinking it was just my imagination but there is always drips here and there, including from the air bag area. Today we had alot of rain and I kid you not, it was spraying out of my door post. After reading a few of these post I went out and sure enough my floors were wet everywhere, except in the very back were wet. I think I will be having many major electrical problems in very near future. What should I do next? Sandra33
  • Has anyone had resolution to the water leaks? My 2008 Acadia just started leaking from the 3rd row lights. I have an appointment this Wednesday? Just looking for any resolution updates? Thanks
  • gmcustsvcgmcustsvc Posts: 4,130
    sandra33,
    I apologize for your frustrations. Can you please send me your VIN? Have you spoke with the dealer? If not I would definitely recommend doing so. I can also set up a case for you with GM Customer Service. I look forward to your email!
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,130
    srqnjd,
    I apologize for your frustrations. Please keep me updated on your situation after you speak with the dealer. I look forward to your update.
    Christina
    GM Customer Service
  • I purchased a used 2008 GMC Acadia SLT2 a few months ago. All of a sudden in the last storm I hadn't parked in the garage and went to drive my car the next day. I got down the street and saw water pouring in through the reverse sensor lights on the headliner and the reading lights, then saw water coming from the seatbelts, airbag signs etc. The car is now dead and must be jumped with a check engine light on. We are up to 48k miles but have an extended warranty that I am finding means nothing! I called GM and was advised that they are sorry to hear I am having the same issues as the recall vehicles but unfortunately my VIN is not included in the 2008 recall!!! NOW WHAT??? How can you have a recall issue but it be deemed not included when it is something of this magnitude!!
  • Thank you for responding so promptly. My VIN # is 1GKER23788J243016
    Sincerely, Sandra33
  • gmcustsvcgmcustsvc Posts: 4,130
    imeanreally,

    I apologize for the problems you are experiencing with your vehicle. Since you have spoken with GM Customer Assistance could you please email me your case number? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,130
    sandra33,
    I would recommend speaking with your dealer. There is an open Customer Satisfaction Program for your vehicle. While your in there I would ask them about the water leaks. Please update me on your situation.
    Christina
    GM Customer Service
  • My Acadia visited our local GMC dealership today where we purchased it from.
    I showed the tech all the diffferent places the water had been coming in from,
    there were numerous. He was interested in getting it fixed, they always do a good job--no complaints here on that one. By the time I got home from work my vehicle was finished, so my husband brought it home. The service manager said the tech cleaned out the sunroof drain/checked sunroof adjustments/cleaned weather strip and sealing area, checked for bulletins, water test and drove--no water came in. He also did a recall on it too--replaced the front seat mounted side impact airbag connectors. He was very sincere when he said if we even think there is a leak to bring it back immediately. I have hope it is fixed. To our suprise, on the bill it was marked no charge. Sandra33
  • 2008 Acadia. This is a great car if not for the leak problems. Three years running had major leak issues. Very poor design of the Sun Roof drainage. 1) A recall because the drain tubes were to short, this caused major short circuits in the fuse block which is mounted so low that is under water when leaks fill the floor. 2) Drains in the Sun Roof clog and water runs down the side panels and inside the windshield to create havoc with electrical switches and computer. 3) While we do live in Washington state where there is much rain but little sun. The Sun Roof is seldom if ever open, again clogged drain, replaced damaged switches and fuse block (again), and carpet pad to the tune of $1,200. In a dry climate this car may excel in a wet climate it is sorely lacking. Just got this car back yesterday and I pray for a dry winter.
  • gmcustsvcgmcustsvc Posts: 4,130
    sandra33,
    I am happy to hear things went well! Sounds like you have a great working relationship with your dealer, and we appreciate your loyalty. If you need anything else feel free to contact me. Enjoy your day!
    Christina
    GM Customer Service
  • I have to say that my acadia went through a couple of rainy days and it hasn't leaked yet. Hopefully it just needed the sunroof adjusted and the drains cleaned out and now it is all good:) Thanks, Sandra33
  • gmcustsvcgmcustsvc Posts: 4,130
    rstringer,

    I apologize for the problems you have experienced with the leaking. Please keep us posted if you have any problems this winter.

    Thank you,
    Caron, GM Customer Service
  • I am an original owner of a 2007 Acadia SLT2 (which cost a pretty penny I might add). I live in Central California. We had out 1st rain of the season last night and I was surprised at what I found when I got in my car. My dashboard, over the glove compartment was wet. I could not tell if it was coming from the windshield or from the sunroof because it was 6:45am and it was still dark outside. I got in the car and started driving and all of a sudden there was a sound of water sloshing around and it sounded like it was INSIDE the roof. I am a single mom, one income and I work 12 hrs a day. I am extremely upset (could be due to all the other issues I have had with the car) and I am absolutely irritated and have NO energy or time to even deal with the dealership, who I am sure will tell me to bring the car in and then tell me the can’t find anything wrong. My time is valuable and limited. I saw other posts of the same problem that others were having on Edmunds.com. I want something done and I want the car fixed. I can’t afford another car or crazy repair bills because of the poor workmanship on my car.
  • kvrealtorkvrealtor Posts: 1
    edited October 2011
    We had a ton of rain here in northeast this past week and my sunroof or maybe windshield is leaking and now i think i am having electrical problems bc my radio randomly turns on with no key in ignition and my car won't shut off right away after taking key out...weird stuff...help anyone???
  • gmcustsvcgmcustsvc Posts: 4,130
    kvrealtor,

    I apologize for the problems you are experiencing with your vehicle. Were you planning on taking the vehicle a GM dealership? Please keep me posted when the issue has been taken care of.

    Thank you,
    Caron, GM Customer Service
  • We just picked up our used 2008 Acadia SLT1 Monday night (10/10). I "was" the car I have been waiting for for 9 1/2 years. We are single income family who takes care of what we have and holds on to cars as long as we can. So I thought I had researched this model but as I found out last night finding this forum, I did not. At first I felt so blessed to find the make/model that fit our predetermined budget..it was just everything I wanted and I couldn't believe it fit our budget. When I did test drive it last Thursday, I noticed moisture near the roof of the moonroof. The dealer said they would take a look at the seal. Upon agreeing to buy it Sat., they said they had fixed the problem the replaced the "front" sunroof seal that was the problem. It was literally the only "flaw" that I saw..beautiful shape coming off a lease. We only had Monday night to pick up due to husband working out of state coming home for weekend. It was dark when we finally got the keys to take home. So we didn't notice any moisture/water noise that night driving home. The next morning taking my sick son to the doctor's, we pulled out of our drive to a rush of water coming in through the passenger airbag and we heard water just rushing around above. Being my son home sick all week, I didn't drive it again until last night (Thurs.) in the rain(we live in Ohio) to find more water coming in passenger side AND water dripping on my hand while driving coming in through the driver airbag! I felt sick. I immediately Googled "Acadia water leakage" to find this forum.

    So, here I am with a car that I've had for four days with a problem that seems to be huge and never ending. My husband and I won't be making our first payment until 11/24. Our state's lemon law not for used cars. In reading every discussion since the beginning, we don't have the money to spend on continually fixing the roof...we took money out of our very small savings for the down payment. I don't want to take to the dealer we bought from for repairs since they are not GM dealer and obviously didn't know how to fix the problem anyway..they are an hour away too. I think we are going to take it to a local GMC dealer to get their opinion and see our options. Again, we do not have any extra money right now to pay for extensions, seals, etc. We had planned on having this car for the next 6+ years. By the way my son has asthma so from reading this discussion the water I'm sure is going to be an issue....ugh!

    Caron and Christina from GM customer service, you have been involved in this forum...what should we do???
  • guy559guy559 Posts: 3
    Hi all,

    First question - with all the issues with body welds and water intrusion, why hasn't there been some sort of class action lawsuit brought against GM (whether car is in/out of warranty)?

    That being said, here's our situation:

    My family and I just returned from a 3 1/2 year tour in Japan with the U.S. Navy. In anticipation of our return, my wife searched through a lot of vehicles and specs for a car that would meet the needs of our growing family, and fell in love with the GMC Acadia. We did a lot of research, but didn't hear anything concerning water intrusion.

    We returned at the end of July, and I purchased a used 2008 GMC Acadia SLT2 for my wife -- her dream car! We bought it from a dealer in Texas the week after returning, and promptly drove it to our new duty station in Rhode Island. Two weeks after moving here (in August) we started to notice a strong musty smell in the car. It has rained numerous times since then, and the smell has only gotten worse. We thought that it might be the A/C unit, so we bought some spray to clean the A/C intakes and vents, but it only masked the underlying odor. Fast forward to today, when we noticed the smell was back in force (rained hard last night), and this time there was water trickling down the driver side frame beneath the dash. We also drove it tonight, and noticed that there was significant water under the driver side floor mat and the bottom gauge cluster lights have shorted out - a safety hazard.

    Unfortunately, this is our only family car, leaving us with very little recourse. GMCCUSTSERV, it appears that you are actively working to assist members of the Edmunds forums. I will send you an email immediately to see if you can help. My wife LOVES her car, but we paid a significant amount of money to have it moldy, shorting out, and leaking after two months of ownership - please help!

    All the best,
    Guy
  • donl1donl1 Posts: 109
    You didn't do much research on the Acadia if water leaks suprise you. There is another Acadia forum that has 44 freakin' pages of leaks related to the sun/moon roof.
  • guy559guy559 Posts: 3
    Point well taken, though in our defense, we didn't think to search Google for "Acadia water leaks" during our vehicle search...
  • gmcustsvcgmcustsvc Posts: 4,130
    sadowneroh,
    I apologize for your inconvenience. Can you please email me your VIN and current mileage? I look forward to your email.
    Christina
    GM Customer Service
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