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GMC Acadia Water Leaks

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  • I agree with you Guy. Whether or not we all may or may not have researched or known about the water leaks, does not make this situation right at all. There is a huge problem here effecting I'm sure thousands of people.

    Since my first post, we have had water pouring in through both front airbags, rear dome lights, DVD sensor, back seatbelts, and coming in through front dash so that both carpets/mats in front of the passenger and driver are saturated. My stomach is sick thinking about the electrical and other damage we are going to face.

    We went to a local GM dealer Friday (day 4 of ownership) to talk with service dept there. They actually have a "water guy" for this situation and we have an appointment this Thursday. They have a water guy...what does that tell you.

    As of Saturday night we had to make room in our garage for the Acadia and put our basement humidifier in it and ran it until 1pm today in order to help dry it out. We are trying to prevent mold/mildew. I drove it today because there is not rain to try and get all my errands done for the week since there is rain in the forecast. What new vehicle owner has to live like this? I wonder how the CEO and other officers of GM sleep at night?

    I have been doing more research on other forums, blogs, YouTube, etc. I have filed a complaint with NHTSA (easy to do on-line), looking into my state's attorney general's site, and plan on writing e-mails to local and national investigative reporters. I'm trying to do all that I can do shy of getting a lawyer which I cannot afford. My husband and I also feel like the dealerships need to take some responsibility for a lot of these cases. How many people just on this forum purchased "used" cars. We find it very hard to believe that these dealerships did not know anything about the water leakage especially since it has been going on since 2007. We feel this is sales fraud.

    I have owned my dream car for one week today. What a difference a week makes.
  • We found another problem yesterday with our Acadia. While pulling it back into the garage yesterday before the rain, I noticed spots on the garage floor. They were transmission fluid spots from the Acadia. It is the very first car we have parked in our garage in the 13 years we've lived there. Thoroughly disgusted now, my husband calls our original sales person to see if we can get out our sale (doesn't hurt to ask). Upon hearing about the transmission, he said they wanted a chance to make it right. I am now driving it an hour away back to them so they can use a GM dealership they have a relationship with to fix the sunroof leaks and transmission at no cost to us (we will see). They will be providing me with transportation. I have printed off the drain tube extender recall sheets and found on my own using the part number that the GM drain tubes are only $7.59 on line. If it turns out that an inexpensive part could be the cause of thousands of dollars in potential damage due to water leakage, that is amazing.

    I found the forum on transmissions and steering problems last night. A lot to read. I cannot see how I will ever have solid peace of mind going forward with this vehicle (even if they "fix" it) without thinking of the steering locking, transmission falling apart, electrical equipment failing, water leaking, etc. Very stressful. I saw when I was logging onto this forum the ad for the Acadia and it says it was the Consumer Digest's top consumer buy.....
  • steverstever YooperlandPosts: 40,181
    edited October 2011
    Consumers Digest isn't like Consumer's Reports or Edmunds.com for that matter. (Our ad department is "firewalled" from the editorial side, often to the consternation of the people trying to sell the ads).

    "After choosing Consumers Digest Best Buys in each category, the magazine may license the right to use the Consumers Digest Best Buy logo to manufacturers. The magazine chose 15 General Motors vehicles for its 2010 "Best Buy" awards, and then GM licensed the right to use Consumers Digest's seal in its advertising." (Wiki)

    It's sort of like buying an award.

    Moderator
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  • gmcustsvcgmcustsvc Posts: 4,068
    I am glad to heat that you are planning to work with the dealer. Please feel free to keep us posted regarding your progress. If you have any questions in the meantime feel free to contact Christina by email. Thank you.

    Tricia, GM Customer Service.
  • Purchased 2008 Acadia 4 years ago ant it has been garage kept up until two months ago( building house and rental doesn't have garage) We have been experiencing leaking from the sunroof/drain tubes since the time we bought the car. In the past month, the car has been in the shop 7 times for the same problem. Everytime I pick it up from the dealership, they assure me that it is fixed. Well guess what... Whenever it rains, the inside headliner of the car is wet.

    I absolutely love this car but I can not take the leaking. Has GM ever offered anyone an extended warranty for their car just in case other issues arise from the after damage? Anyone ever pursued a lemon law suit?
  • We picked up our '08 Acadia last night (Mon.) from the dealership that we purchased it from who have been just great in dealing with us. They in turn took it to a GM dealership last Thursday to put in the drain tube extenders and fix the transmission leaks. According to the service report they installed the extended drain tubes and replaced the transmission cooler line. They also purposely left it out in the rain yesterday and no water came in. Our dealership water hosed tested it themselves when they got it with no water coming in. Again, our dealership has just been great in helping us with this situation and have promised to be there for us if needed in the future. We have opened their eyes to the Acadia leak problem I think.

    Our fingers are crossed at this point...we want to be hopeful but with so many other post and the latest one it is hard. Tomorrow it is supposed to rain and we will be leaving it outside for our test....we need to know we can use it in the rain. Keep you posted.
  • gmcustsvcgmcustsvc Posts: 4,068
    sadowneroh,
    I am glad to hear everything is going well and you have a good working relationship with your dealer. If you continue to experience concerns please feel free to email me and let me know. Enjoy your week!
    Christina
    GM Customer Service
  • I found out my sunroof was leaking after a heavy rain when I turned a corner and all of a sudden water started pouring through my remote buttons for the garage door openers and around the seal of the front window..it was horrible. I had noticed a musty odor for months and couldn't figure out where it was coming from. I went right to my GMC dealer and they wanted 149.00 just to look at it...I said are you kidding me...this is all over the internet about this problem..so I left and I did find a letter on the internet to the mechanics on how the tubing from the sunroofs were made to short and they don't drain properly...but, yet no recall? I have been a loyal GMC owner for 25 years. Never again. I guess I have to drive around with this problem or maybe send this letter to an editor of a local paper and get some response...very, very disappointed by GMC...also, my lift gait won't stay open and slams on my head, most likely due to a short from all of the water.

    Debbie Jenkins
  • We celebrated too early. I got into my Acadia a couple hours ago to run errands to find the headliner and my front floor mats/carpet filled with water. It had rained all night, but I live in Ohio it's going to rain and we are going to have lots of snow. When I put my fingers into the corners of the liner at both the sunroof and the moonroof, I can feel the sitting water. When I opened the sunroof to check out the black tray that is suppose to hold any water between the two windows and take out the two front holes which I can clearly see, it was dry! I do not know where the water is coming in, but my liner under the black tray is filled. When I went to move water was coming in all of the same places in my original post. We just picked it up Monday night. I immediately called my dealer and being the very accommodately people they are said to bring it in as soon as possible. So now I'm leaving to drive an hour each way to drop it off again. GM this is not fair.
  • gmcustsvcgmcustsvc Posts: 4,068
    debbie66,
    Can you please email me with your VIN and current mileage? I apologize for your frustrations. I look forward to hearing from you.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,068
    aliciaashook,
    I apologize for your frustrations. Can you please email me your VIN, current mileage, and involved dealer? I look forward to your response.
    Christina
    GM Customer Service
  • ralkaralka Posts: 72
    tell your dealer to check for leakage above the rear moon roof tray. they will have to lower the headliner to see this issue properly. the leak you described can easily be from this area. (i have seen it many times)
  • ralkaralka Posts: 72
    many dealerships contract a water leak repair specialist( "water guy" ) not just gm dealers. you would be very surprised to find out just how many new vehicles from all the manufacturers have water leaks .
    Acadia/Enclave water leak issues are actually a result of only a few possible problems , all of which can be resolved.
  • obyoneobyone Posts: 8,065
    So what you're saying is that these problems should be fixed correctly the first time. That's obviously not the case. The true fault lies in the incompetent dealers. :P
  • Thank you ralka. I have copied your response and forwarded it to my contact at the dealership. I hope they get it to the right person. I appreciate any advice at this time. The tech at the GM dealership working on my Acadia was stumped from what I heard so any way that I can help them with this issue not only for me but others makes me feel a bit better. The issue that baffles my husband and I is that the upper black tray that runs between the two roof windows was dry this time but the headliner was full?? Are you a techician/mechanic?
  • ralkaralka Posts: 72
    when the second moon roof frame leaks the water travels in between the 2 pieces of metal above the second moonroof tray. this allows water to leak out into the headliner and travel front, rear or leak out dome lights etc. resulting in a wet vehicle. they should also check rear sunroof drain tube position to be sure they are routed level. again the headliner must be lowered to repair these items but that takes about 45 min to do.
  • Thank you! I have forwarded this information already to my dealer and hope they forward to GM tech working on it. Not to have little faith, but there is no way we will really know they did it....
  • jt277jt277 Posts: 1
    edited October 2011
    Our Acadia has been to the dealer twice to try and resolve water leak issues - The dealer cannot fix. It's now out of warranty and the dealer is asking us to pay for any diagnositc and repair issues. DO NOT PURHCASE THIS GM MODEL - YOU WILL REGRET IT!
  • momof3boys28momof3boys28 Posts: 10
    edited October 2011
    Hi,

    After reading post after post, watching you tube videos, and viewing other forums...obviously we are not the only ones with water leakage in our 2008 Acadia.

    We purchased our Acadia in June. We went from a sedan to something more accommodating for our family of five. My husband has his own manufacturing company and has felt the effects outsourcing to different countries for labor & material. We have become strong advocates to purchase American Made products, which was the biggest reason we purchased the Acadia. As one person said we were planning to keep this vehicle for 6+ years. We have loved the Acadia so much that we planned to continue to stay in the GMC Acadia family for years to come.

    Unfortunately, our plans are changing. A few weeks ago I saw some water dripping down on the driver side floor. I thought it was from my shoes that were wet from the rain. Then a couple of days later I saw some water come out of the driver side air bag on the top left. I thought it was just a fluke or something so didn't pay much attention to it. Well, yesterday we definitely had our fill of water leakage from a heavy rain we were experiencing. Water was leaking out of both upper side air bags on the driver side and passenger side. Water was leaking at the same place on the floor on the driver side and then I looked on the passenger side and it was leaking there too! Now, above the air bag on the driver side it is sopping wet.
    I have attempted to attach a picture several times, it shows up on the preview, but will not come up when I post. =(

    We are taking our car in on Monday Nov. 7th. We will see if this gets fixed, but to be honest I don't have much hope after reading all the other stories. I will keep you all posted.
  • steverstever YooperlandPosts: 40,181
    My guess is that your pic is on your computer and that's why it's showing up in your preview, but your pic needs to be hosted somewhere on the net for it to show up here. Tinypic.com is a quick and easy place to park the photo and you can link to it. Or try some site like flickr.com or photobucket.com.

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  • gmcustsvcgmcustsvc Posts: 4,068
    jt277,
    I apologize for your inconvenience. Can you please email me your VIN, current mileage, and involved dealer? I would like to look into this further for you. I look forward to your response.
    Christina
    GM Customer Service
  • Hi Steve,

    I have the picture hosted with Photobucket, so it wasn't coming from on my computer. I could see it when I clicked preview, but when I post it didn't show. I will try again the html code and see if that works. Thanks
    ">link titlePhotobucket
  • steverstever YooperlandPosts: 40,181
    That worked.

    And that's not good. :sick:

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  • gmcustsvcgmcustsvc Posts: 4,068
    Looking forward to hearing how your visit goes. If Customer Assistance can help you work with your dealer towards resolving this, please email Christina with your name, contact information, VIN, and dealer name.

    Best,
    Sarah
    GM Customer Service
  • I picked up our Acadia today which had been at the dealers since 10/27 for it's second attempt at leak repairs. I had in the meantime cut & paste "ralka's" replies to my post on locating the area for repair to my sales dealer. My dealer had then forwarded them to the GM tech doing the repairs and said it was a help in finding the leak(s). I was told that they dropped the headliner and could see the area and sealed "everything" up. The GM dealership did a water test and then my dealer did his own water test involving a ladder with a hose over top for almost an hour when he got our car back. There was no water. When I got home upon instecting the car, I noticed it was still wet under both of my front mats. This may have been from back when I brought in in on the 27th. We have lifted the mats and put the dehumidifier back in tonight to get it all dried out. The real test will be when the next rain comes.

    Thanks again "ralka" for your point in the right direction. I at least feel like if GM is not going to develop a procedure manual for their tech or implement a service recall; we can help each other in a small way. My dealer said that he had to take another Acadia with 20,000 miles with the same issues to the GM dealer for repair. Since working on mine, they now have a procedure to follow of some sorts. I will post what happens after the next rain....fingers are crossed.
  • ralkaralka Posts: 72
    glad it worked out , hope you stay dry
  • Thank you for posting an update, and looking forward to your next update after the next rain. If we can ever be of assistance, please email us!

    Best,
    Sarah
    GM Customer Service
  • I wanted to reply and give credit where credit is due. Christina took care of us and referred us to another GM Customer Specialist who helped us get our '08 Acadia into a local dealer for inspection. A water leak (a substantial one) was located at the left rear corner of the sunroof, which had been running down the left A-pillar, into our instrument cluster, and onto the driver's side floor (soaking it during storms).

    Paul Masse GMC in Rhode Island was very courteous, installed a new sunroof weatherstrip (bulletin #2407947) and fixed the instrument cluster at no cost, even with the vehicle out of the bumper-to-bumper warranty.

    Disappointed that the problem existed in the first place, but more than happy with GM's response through this forum - thanks for al the help!

    I certainly hope that others are meeting similar success.

    Best,
    Guy
  • Guy,

    Thank you so much for your kind post – I will be sure to pass this along to Christina!

    All the best,
    Sarah
    GM Customer Service
  • I purchased my 2007 GMC Acadia LT used in March 2011. I should have known to cancel my paperwork and run fast away from this lemon, when the dealer could not give me the SUV after all the paperwork was sighed mind you. Because they were having trouble with the timing belt change out, 25,000 miles. They had it for over 2 weeks. Then I noticed that my drivers side running light was burnt out. I took it back to the dealer and they replaced it. The next day I took it to the car wash and the light went out again. I took a closer look at the head lamp and noticed condensation inside. I took it back to the dealer and they agreed that yes water was leaking in and shorting out the bulb. They told me that my extended warranty would not cover any water leaks. They offered to pay half the cost of the entire head light casing which was $800.00 my cost. I did not feel this was my responsibility but got the run around. Then we had the big RAIN and I knew my head lamp problem was minor to what I was in store for me. I now have 5 different leaks within my vehicle. The dealership is aware of the problem and gave me the run around not even offering me any help. The stated they took the acadia through the "car wash" and was unable to duplicate the problem LOL. I have since contacted GM service for help. I am wondering when I am going to have to start wearing a raincoat and boots to drive my vehicle in the rain and stay dry. This model is a joke. Should be taken off the market. My worst leak comes down onto the passenger side floor board where I was informed a computer sits. If this goes out while I am driving with my two small children I am scared to think what could happen. Also the mold that is sure to form is a health hazard in its self. So disappointed, wish I never would have traded in my Toyota.
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