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GMC Acadia Water Leaks

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  • I have to say that my acadia went through a couple of rainy days and it hasn't leaked yet. Hopefully it just needed the sunroof adjusted and the drains cleaned out and now it is all good:) Thanks, Sandra33
  • gmcustsvcgmcustsvc Posts: 4,001
    rstringer,

    I apologize for the problems you have experienced with the leaking. Please keep us posted if you have any problems this winter.

    Thank you,
    Caron, GM Customer Service
  • I am an original owner of a 2007 Acadia SLT2 (which cost a pretty penny I might add). I live in Central California. We had out 1st rain of the season last night and I was surprised at what I found when I got in my car. My dashboard, over the glove compartment was wet. I could not tell if it was coming from the windshield or from the sunroof because it was 6:45am and it was still dark outside. I got in the car and started driving and all of a sudden there was a sound of water sloshing around and it sounded like it was INSIDE the roof. I am a single mom, one income and I work 12 hrs a day. I am extremely upset (could be due to all the other issues I have had with the car) and I am absolutely irritated and have NO energy or time to even deal with the dealership, who I am sure will tell me to bring the car in and then tell me the can’t find anything wrong. My time is valuable and limited. I saw other posts of the same problem that others were having on Edmunds.com. I want something done and I want the car fixed. I can’t afford another car or crazy repair bills because of the poor workmanship on my car.
  • kvrealtorkvrealtor Posts: 1
    edited October 2011
    We had a ton of rain here in northeast this past week and my sunroof or maybe windshield is leaking and now i think i am having electrical problems bc my radio randomly turns on with no key in ignition and my car won't shut off right away after taking key out...weird stuff...help anyone???
  • gmcustsvcgmcustsvc Posts: 4,001
    kvrealtor,

    I apologize for the problems you are experiencing with your vehicle. Were you planning on taking the vehicle a GM dealership? Please keep me posted when the issue has been taken care of.

    Thank you,
    Caron, GM Customer Service
  • We just picked up our used 2008 Acadia SLT1 Monday night (10/10). I "was" the car I have been waiting for for 9 1/2 years. We are single income family who takes care of what we have and holds on to cars as long as we can. So I thought I had researched this model but as I found out last night finding this forum, I did not. At first I felt so blessed to find the make/model that fit our predetermined budget..it was just everything I wanted and I couldn't believe it fit our budget. When I did test drive it last Thursday, I noticed moisture near the roof of the moonroof. The dealer said they would take a look at the seal. Upon agreeing to buy it Sat., they said they had fixed the problem the replaced the "front" sunroof seal that was the problem. It was literally the only "flaw" that I saw..beautiful shape coming off a lease. We only had Monday night to pick up due to husband working out of state coming home for weekend. It was dark when we finally got the keys to take home. So we didn't notice any moisture/water noise that night driving home. The next morning taking my sick son to the doctor's, we pulled out of our drive to a rush of water coming in through the passenger airbag and we heard water just rushing around above. Being my son home sick all week, I didn't drive it again until last night (Thurs.) in the rain(we live in Ohio) to find more water coming in passenger side AND water dripping on my hand while driving coming in through the driver airbag! I felt sick. I immediately Googled "Acadia water leakage" to find this forum.

    So, here I am with a car that I've had for four days with a problem that seems to be huge and never ending. My husband and I won't be making our first payment until 11/24. Our state's lemon law not for used cars. In reading every discussion since the beginning, we don't have the money to spend on continually fixing the roof...we took money out of our very small savings for the down payment. I don't want to take to the dealer we bought from for repairs since they are not GM dealer and obviously didn't know how to fix the problem anyway..they are an hour away too. I think we are going to take it to a local GMC dealer to get their opinion and see our options. Again, we do not have any extra money right now to pay for extensions, seals, etc. We had planned on having this car for the next 6+ years. By the way my son has asthma so from reading this discussion the water I'm sure is going to be an issue....ugh!

    Caron and Christina from GM customer service, you have been involved in this forum...what should we do???
  • guy559guy559 Posts: 3
    Hi all,

    First question - with all the issues with body welds and water intrusion, why hasn't there been some sort of class action lawsuit brought against GM (whether car is in/out of warranty)?

    That being said, here's our situation:

    My family and I just returned from a 3 1/2 year tour in Japan with the U.S. Navy. In anticipation of our return, my wife searched through a lot of vehicles and specs for a car that would meet the needs of our growing family, and fell in love with the GMC Acadia. We did a lot of research, but didn't hear anything concerning water intrusion.

    We returned at the end of July, and I purchased a used 2008 GMC Acadia SLT2 for my wife -- her dream car! We bought it from a dealer in Texas the week after returning, and promptly drove it to our new duty station in Rhode Island. Two weeks after moving here (in August) we started to notice a strong musty smell in the car. It has rained numerous times since then, and the smell has only gotten worse. We thought that it might be the A/C unit, so we bought some spray to clean the A/C intakes and vents, but it only masked the underlying odor. Fast forward to today, when we noticed the smell was back in force (rained hard last night), and this time there was water trickling down the driver side frame beneath the dash. We also drove it tonight, and noticed that there was significant water under the driver side floor mat and the bottom gauge cluster lights have shorted out - a safety hazard.

    Unfortunately, this is our only family car, leaving us with very little recourse. GMCCUSTSERV, it appears that you are actively working to assist members of the Edmunds forums. I will send you an email immediately to see if you can help. My wife LOVES her car, but we paid a significant amount of money to have it moldy, shorting out, and leaking after two months of ownership - please help!

    All the best,
    Guy
  • donl1donl1 Posts: 109
    You didn't do much research on the Acadia if water leaks suprise you. There is another Acadia forum that has 44 freakin' pages of leaks related to the sun/moon roof.
  • guy559guy559 Posts: 3
    Point well taken, though in our defense, we didn't think to search Google for "Acadia water leaks" during our vehicle search...
  • gmcustsvcgmcustsvc Posts: 4,001
    sadowneroh,
    I apologize for your inconvenience. Can you please email me your VIN and current mileage? I look forward to your email.
    Christina
    GM Customer Service
  • I agree with you Guy. Whether or not we all may or may not have researched or known about the water leaks, does not make this situation right at all. There is a huge problem here effecting I'm sure thousands of people.

    Since my first post, we have had water pouring in through both front airbags, rear dome lights, DVD sensor, back seatbelts, and coming in through front dash so that both carpets/mats in front of the passenger and driver are saturated. My stomach is sick thinking about the electrical and other damage we are going to face.

    We went to a local GM dealer Friday (day 4 of ownership) to talk with service dept there. They actually have a "water guy" for this situation and we have an appointment this Thursday. They have a water guy...what does that tell you.

    As of Saturday night we had to make room in our garage for the Acadia and put our basement humidifier in it and ran it until 1pm today in order to help dry it out. We are trying to prevent mold/mildew. I drove it today because there is not rain to try and get all my errands done for the week since there is rain in the forecast. What new vehicle owner has to live like this? I wonder how the CEO and other officers of GM sleep at night?

    I have been doing more research on other forums, blogs, YouTube, etc. I have filed a complaint with NHTSA (easy to do on-line), looking into my state's attorney general's site, and plan on writing e-mails to local and national investigative reporters. I'm trying to do all that I can do shy of getting a lawyer which I cannot afford. My husband and I also feel like the dealerships need to take some responsibility for a lot of these cases. How many people just on this forum purchased "used" cars. We find it very hard to believe that these dealerships did not know anything about the water leakage especially since it has been going on since 2007. We feel this is sales fraud.

    I have owned my dream car for one week today. What a difference a week makes.
  • We found another problem yesterday with our Acadia. While pulling it back into the garage yesterday before the rain, I noticed spots on the garage floor. They were transmission fluid spots from the Acadia. It is the very first car we have parked in our garage in the 13 years we've lived there. Thoroughly disgusted now, my husband calls our original sales person to see if we can get out our sale (doesn't hurt to ask). Upon hearing about the transmission, he said they wanted a chance to make it right. I am now driving it an hour away back to them so they can use a GM dealership they have a relationship with to fix the sunroof leaks and transmission at no cost to us (we will see). They will be providing me with transportation. I have printed off the drain tube extender recall sheets and found on my own using the part number that the GM drain tubes are only $7.59 on line. If it turns out that an inexpensive part could be the cause of thousands of dollars in potential damage due to water leakage, that is amazing.

    I found the forum on transmissions and steering problems last night. A lot to read. I cannot see how I will ever have solid peace of mind going forward with this vehicle (even if they "fix" it) without thinking of the steering locking, transmission falling apart, electrical equipment failing, water leaking, etc. Very stressful. I saw when I was logging onto this forum the ad for the Acadia and it says it was the Consumer Digest's top consumer buy.....
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,916
    edited October 2011
    Consumers Digest isn't like Consumer's Reports or Edmunds.com for that matter. (Our ad department is "firewalled" from the editorial side, often to the consternation of the people trying to sell the ads).

    "After choosing Consumers Digest Best Buys in each category, the magazine may license the right to use the Consumers Digest Best Buy logo to manufacturers. The magazine chose 15 General Motors vehicles for its 2010 "Best Buy" awards, and then GM licensed the right to use Consumers Digest's seal in its advertising." (Wiki)

    It's sort of like buying an award.
  • gmcustsvcgmcustsvc Posts: 4,001
    I am glad to heat that you are planning to work with the dealer. Please feel free to keep us posted regarding your progress. If you have any questions in the meantime feel free to contact Christina by email. Thank you.

    Tricia, GM Customer Service.
  • Purchased 2008 Acadia 4 years ago ant it has been garage kept up until two months ago( building house and rental doesn't have garage) We have been experiencing leaking from the sunroof/drain tubes since the time we bought the car. In the past month, the car has been in the shop 7 times for the same problem. Everytime I pick it up from the dealership, they assure me that it is fixed. Well guess what... Whenever it rains, the inside headliner of the car is wet.

    I absolutely love this car but I can not take the leaking. Has GM ever offered anyone an extended warranty for their car just in case other issues arise from the after damage? Anyone ever pursued a lemon law suit?
  • We picked up our '08 Acadia last night (Mon.) from the dealership that we purchased it from who have been just great in dealing with us. They in turn took it to a GM dealership last Thursday to put in the drain tube extenders and fix the transmission leaks. According to the service report they installed the extended drain tubes and replaced the transmission cooler line. They also purposely left it out in the rain yesterday and no water came in. Our dealership water hosed tested it themselves when they got it with no water coming in. Again, our dealership has just been great in helping us with this situation and have promised to be there for us if needed in the future. We have opened their eyes to the Acadia leak problem I think.

    Our fingers are crossed at this point...we want to be hopeful but with so many other post and the latest one it is hard. Tomorrow it is supposed to rain and we will be leaving it outside for our test....we need to know we can use it in the rain. Keep you posted.
  • gmcustsvcgmcustsvc Posts: 4,001
    sadowneroh,
    I am glad to hear everything is going well and you have a good working relationship with your dealer. If you continue to experience concerns please feel free to email me and let me know. Enjoy your week!
    Christina
    GM Customer Service
  • I found out my sunroof was leaking after a heavy rain when I turned a corner and all of a sudden water started pouring through my remote buttons for the garage door openers and around the seal of the front window..it was horrible. I had noticed a musty odor for months and couldn't figure out where it was coming from. I went right to my GMC dealer and they wanted 149.00 just to look at it...I said are you kidding me...this is all over the internet about this problem..so I left and I did find a letter on the internet to the mechanics on how the tubing from the sunroofs were made to short and they don't drain properly...but, yet no recall? I have been a loyal GMC owner for 25 years. Never again. I guess I have to drive around with this problem or maybe send this letter to an editor of a local paper and get some response...very, very disappointed by GMC...also, my lift gait won't stay open and slams on my head, most likely due to a short from all of the water.

    Debbie Jenkins
  • We celebrated too early. I got into my Acadia a couple hours ago to run errands to find the headliner and my front floor mats/carpet filled with water. It had rained all night, but I live in Ohio it's going to rain and we are going to have lots of snow. When I put my fingers into the corners of the liner at both the sunroof and the moonroof, I can feel the sitting water. When I opened the sunroof to check out the black tray that is suppose to hold any water between the two windows and take out the two front holes which I can clearly see, it was dry! I do not know where the water is coming in, but my liner under the black tray is filled. When I went to move water was coming in all of the same places in my original post. We just picked it up Monday night. I immediately called my dealer and being the very accommodately people they are said to bring it in as soon as possible. So now I'm leaving to drive an hour each way to drop it off again. GM this is not fair.
  • gmcustsvcgmcustsvc Posts: 4,001
    debbie66,
    Can you please email me with your VIN and current mileage? I apologize for your frustrations. I look forward to hearing from you.
    Christina
    GM Customer Service
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