Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





2010 Cadillac SRX

1235»

Comments

  • ndsrx1ndsrx1 Posts: 6
    I received the recall notice on the power steering on the 2010 SRX. I tried to have it fixed three weeks ago. I scheduled an appointment with the dealer, dropped the vehicle off and a short while later they called and told me they could not fix the recall, as they did not have the parts. So I rescheduled and took it in again and they supposedly "fixed" the power steering issue. I did not get any paperwork, which is really odd. We have always gotten paperwork when repairs are made to other GM vehicles, regardless if it was warranty or out-of-pocket. I also asked about the struts and they denied their being a recall on them. I asked if they could see a service bulletin on them and they said they could not. There is definitely an issue with them, which is even more noticeable with the colder weather. Needless to say, my experiences thus far, in the 5 months of ownership have been disheartening. My family has always been loyal buyers of GM products. I had dreamed of owning a Cadillac for the last 7 years and recently made my dream a reality. Now I cannot help but think I made a mistake. I perhaps should have gone with another make.
  • I have a appointment with the local dealer to have the recall item repaired. I have a friend that had problems with his struts and they replaced them for him. He was told that not all 2010 vehicles have the problem. He did say in cold weather (which we have been having in Connecticut) the thumping noise is more noticeable.
  • Just recently I have been having problems with the tailgate on my 2010 SRX. I had the tailgate open and was about to load some luggage in the vehicle when the tailgate went into a free fall striking me on the side of my head. The speed at which it lowered was faster than the normal close speed. I had the key fob in my jeans and I don't believe I had caused the tailgate to lower. Several days later I was shopping and was returning to my car with my purchases and noriced the tailgate was up when I exited the store. I thought this was strange as the store was some distance from where I parked my car. The same thing happened again about a 1/2 hour later at another parking lot. This time the car was parked a much greater distance from the store. Has anyone experienced this type problem? Again, the key fob was in my coat chest pocket and I don't believe I had hit it in any way. Do you think the key fob is overly sensitive?
  • ndsrx1ndsrx1 Posts: 6
    I have not been hit on the head by the lift gate yet, but I will say that last week I came out to my SRX and found the lift gate open. Luckily, it was just outside of my residence, so I was not overly concerned.

    I see they have dicontinued production on the 2.8 Turbo, I can only assume this is because of issues.
  • 2010 SRX FWD PREMIUM -

    I DID NOT RECEIVE ANY NOTICE FOR THIS RECALL: POWERING STEERING HOSE/CLAMP, (PARTS HAVE BEEN REPLACED) HOWEVER; FOUND OUT AFTER BEING ASSERTIVE WITH THE SERVICE DEPT IN JAN 2011 REGARDING OTHER ISSUES WITH THE LEMON THAT I OWN. AND ALSO THE STRUT MOUNTS, WHICH I HAVE NOT FOUND A RECALL AS OF YET. PARTS ON BACK ORDER. SERVICE WRITER WOULD NOT PROVIDE ME THE PAPERWORK, BULLETIN OR RECALL REPORT. HOWEVER, I HAVE MANAGED TO FIND THEM ONLINE.
  • jimbresjimbres Posts: 2,025
    Your post is hard to read. Please unlock your caps key.
  • I am wondering has this issue been corrected? I am having this problem and my dealer can not duplicate it.
  • I took my SRX to the dealer at the recommendation of GM. I filed a claim with GM and they needed to have a dealer look at the vehicle to see if there are any mechanical issues. The dealer could not replicate the problem (hatch has worked fine except for the one instance of it falling). They took pictures of the tailgate as requested and sent to GM. Problem has not been resolved as yet. Oh by the way.. there is another recall on my SRX according to the dealer. Will schedule that repair next week.
  • granpa1granpa1 Posts: 1
    I have the same problem as you. My dealer could not figure it out either. Did you ever find out how to do it?
  • obravadaobravada Posts: 37
    I've had the same problem in my 2010 SRX. I change the time and it stays set until I restart the car. The time reverts back to EST.
  • gmcustsvcgmcustsvc Posts: 4,062
    obravada,
    Have you taken it to the dealer to see if they could get it to work correctly?
    Christina
    GM Customer Service
  • obravadaobravada Posts: 37
    I took the car to the dealer on Thursday, they had to perform a software update to fix the problem. Other that removing all my presets on my radio everything seems to be working OK. THe problem I had with the HVAC controls was also fixed with the software update.
  • gmcustsvcgmcustsvc Posts: 4,062
    obravada,
    Glad to hear this resolved your problems. If you have any other questions comments or concerns please feel free to email me directly.
    Christina
    GM Customer Service
  • obravadaobravada Posts: 37
    I lost the ability to manage the HVAC controls on Monday. While I was driving the vehicle the control push buttons stopped working. I could not change the temp, control the seat heating/cooling option or change direction of the airflow. Since I was in the vacinity of the dealer where I have had all my passed warantee items addressed I stopped and had a mechanic verify that indeed there was a problem. I did not turn vehcile off as the problem diappears when I restart the vehicle. THey had the vehicle for 3 days in there attempt to fix..which was done by updating software that controls the HVAC. I was told that if the problem appears again their next option is to replace the entire center dashboard control modules.
  • I had the same problem with my 2010 SRX . I purchased it new last year. Last week I went out of town and didn't have HVAC on the trip home. It worked fine the next day. Today when I took it to the dealer for repair it was working, the service department was at a loss. I found your message and called them to request they update my HVAC software. Thank you for sharing.
  • obravadaobravada Posts: 37
    Since I had the software update I have not had any additional problems with the HVAC controls. I'm always glad to share my experiences as I have benefited from the resolutions of other problems on this board.
  • kec11kec11 Posts: 11
    Thanks for posting! My 2 year old 2010 SRX just started sticking to daylight savings time and couldn't keep it set an hour earlier. This is my 1st bug after 2 years. Next time I oil change, I'll have them update my clock software.
  • obravadaobravada Posts: 37
    I had the same problem with the clock keeping the correct time when changing to and from daylight saving time. I would reset the time to the correct time, as long as the vehicle was not turned off the clock settings worked OK. Stopping the car would reset the time back (1) hour to DST. Needless to say I don't have the car any longer as I found the ride very uncomfortable. I previously owned a 2007 Chevy Tahoe that I traded in for the Caddy..boy do I regret that deal. I was never pleased the ride. Traded the Caddy for a 2012 GMC Acadia SLT2. I'm enjoying the GMC..but wish I had never given up the Tahoe.
  • How much does the software update cost?

    Thanks
  • gmcustsvcgmcustsvc Posts: 4,062
    Hi sherihaddock,

    If you are still under warranty the software updates should be free. Please consult with your dealership for any additional information about vehicle updates.

    Amber N.
    GM Customer Care
1235»
Sign In or Register to comment.