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Audi Q5 defective transmission

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  • 2009 Q5 SAFETY RECALL ALREADY GOING ON, that info has to help you win in your arbitration.
  • juchsjuchs Posts: 10
    Wow that really sucks. So sorry to hear they are treating you that way. I suppose that may not bode well for me then if they can't get mine fixed. Maybe I should start lining up a lawyer now just in case.

    Here's an update on my rapidly deteriorating situation:

    The Audi Engineer that came out to Santa Monica Audi yesterday said that he is seeing hard data that shows that my transmission is not functioning according to spec. I don't fully understand the terminology but the service rep explained it as follows (paraphrasing):

    "...the transmission is having trouble getting to neutral during breaking/coasting...it wants to get there but can't...it seems to be waiting until the car dips under a certain speed threshold...hence the noticeable downshifting. Furthermore, the engineer looked at the number readings that measure the behavior of the adaptive channels (which, not to get too technical, loosly correlate to rpm ranges and related feedback the software uses to control shifting behavior/timing) and saw that a couple of the numbers were "out of the proper range". His goal is to find a way to get these numbers back into the proper range and vet them thoroughly via a very prescriptive series of tests."

    To that end, the engineer tried to install a software patch today on my Q5 that has "not been released for the Q5 yet" but rather for the A4 or one of their other models (the service rep wasn't sure for which model but was sure it was not released for the Q5 yet). The patch didn't take and apparently corrupted the software. They now plan to completely delete and reinstall the transmission software. After that they will run more tests.

    Also, nowhere in this process did they admit to feeling the delay/jerk forward during acceleration...they are not even trying to address that. They are only focused on the downshifting issues right now. So even if they fix that it may not fix the other major problem.

    Today is day 23 that they have been working on this issue. 23 days in and they are trying software patches not even compatible with the Q5. Not encouraging. The patch was the second attempt at fixing the problem. The re-installation of the transmission software will be the third attempt.

    They promised another update tomorrow.
  • rxitrxit Posts: 1
    Yikes! I Googled transmission problems and Audi Q5 to discover this thread. My wife's Q5 has about 10 or 11 K miles on it and we are having the same issues as described here. I'm leary to take it in to the shop until I see that a fix has been identified. The vehicle does still run, but is concerning. I am finding the lag less frequently than the "jumping".

    I'm not much of a car person, but does this seem more like a compuetr/software problem? Seems like the physical attempts to repair have not worked. Very frustrating!!

    Almost got the Lexus RX instead... now thinking I may have made a mistake. I did get a recall notice yesterday, but it was for a clip of some sort and not related to the transmission.
  • stma1stma1 Posts: 36
    I got mine back tonight after the 3rd transmission install, so far so good, I am still going forward with my lawsuit as I have 56 calendar days and also the way AOA and the dealer have treated me, I am not sure what will happen at the arbitration IF the vehicle remains trouble free , I did meet all the requirements for the lemon law, it is amazing when AOA found out about the attorney that the 3rd transmission came in in less than 5 days compared to 3 weeks !!!
  • juchsjuchs Posts: 10
    Glad to hear your Q5 may be working properly now. That does give me some hope.

    As for mine, the dealer called me today to say that the Audi engineer had re-installed the transmission software and had run extensive diagnostics and that everything looked good...the metrics that were out of the expected range the other day are apparently now back in range.

    Instead of just taking the car back, I took it for a test drive this evening with the Santa Monica Audi service dept. foreman riding shotgun. The harsh downshifting/jerking when coasting or breaking to a stop seemed to be much improved during our 15 minute test drive (good news!). However, we both felt the lag/jerk when accelerating forward from a "rolling stop". The car seemed to want to shift into neutral or something just as I was hitting the gas and wanting it to accelerate forward. The result was that the engine would audibly rev, there would be a slight delay, and then the car would jerk forward slightly snapping both of our heads back. Once we both identified how to recreate this problem (wait until the car was just about to stop -- 1 or 2 mph -- coast for a second, then accelerate), I was able to reproduce the problem about 5 more times in 10 minutes of driving around side streets near the dealership. The service foreman confirmed he felt it every time too and when we got back to the dealership acknowledged as such to the general manager of the dealership.

    That's when things turned really disappointing. Of the two initial problems I reported, this being one and the jerkiness upon slowing/coasting to a stop being the other, this is the problem that is a safety issue (in addition to making you carsick!). It can be hair-raising when making a left turn at a busy intersection or trying to cross over a busy street if you never know what will happen when you step on the gas! Will the car accelerate immediately or will there be a 1/2 second lag as it creeps forward into oncoming traffic? I explained this concern. I expected them to want to look into the problem and correct it. Instead, their service manager told me "all Q5s do this -- it's normal". I told them I wouldn't take the car back while it behaves like this. They said that the Audi engineer wants me to put 1000 more miles on the car and they think it will help. I told them I wouldn't ask my wife to drive our 3 month old baby around in an unsafe car for 1000 miles hoping that the car would somehow become more safe over time.

    We are now at a bit of an impass. They still have the Q5, I drove home in the rental car they have been putting me up in. They are going to call Audi of America tomorrow to see what they can do. Sadly, I would have been happy to trade this Q5 for one with a working transmission...but now it seems they are telling me that all Q5's have some sort of design flaw rendering their transmissions jerky and unsafe in low gear...which they refer to as "normal"?! It may be called "typical" if every Q5 really has this problem, but it is by no means "normal". Actually, I suspect it's not even that typical. I know for a fact there are many happy Q5 owners out there not having this problem (I have even spoken with a few who have never experienced any of the problems I am having).

    Not sure what's going to happen. I still think the GM of Santa Monica Audi wants to do the right thing and take care of his customer. He is really trying. I hope AoA supports him in his efforts tomorrow when he calls them. They should really do the right thing.

    I mean jeezuz...the car was driven for over 300 miles without a transmission filter attached...who the hell knows what happened to the transmission during that time...and that's on top of this lag/jerk issue. Maybe they should just replace the transmission altogether. Seems to have worked for you.

    If they can't fix the problem I'm going to need them to give me a different Q5 with a smooth transmission or my money back so I can go buy a Lexus or an Acura. Today was day 24 already. I'm really getting sick of this!
  • stma1stma1 Posts: 36
    Sorry to give you hope, mine is starting to exhibit the same " neutral issue " again although not as bad as before, I am also hearing a whining now in I would assume gears 1 and 2 when I accelerate, back to the dealer again today, at least your dealer seem willing to work with you, I hope even mine will take the car in today and give me a loaner again, I am at 56 calendar days, unfortunately I have to wait unitl arbitration as Audi will not admit " defeat', also do not count on much hope from Audi, they will probably at some point point ask you to sign an attorney waiver and THEN inform you of your options, I do not think I have ever dealt with a worse car company like Audi, I will be going back to Acura after this, maybe the Acura ride is only 3/4 of an Audi, but at least I have a greater chance I won't be spending any time back and forth with the dealership,report this also to the NHTSB , there is one other complaint besides my self, if you need any help I have been through the crap with Audi, they are extremely patronizing.
  • juchsjuchs Posts: 10
    Wow. That sucks. As for me, Audi of America is now forcing me to take the car back today. They won't even try to address the acceleration lag/jerk issue. They keep insisting the car "operates according to spec" and that their diagnostic tests show nothing for them to fix. Maybe they need some additional diagnostic tests!

    I have already filed with NHTSB...last week I think.

    The general manager of Audi Santa Monica told me to drive the car for a while and see if it gets better (which was the advice of the Audi engineer). I told him if I do that and it doesn't get better I'm bringing it back to him again. He said that's fine.

    I can tell you this -- if I drive the car for a while and the problem still won't go away and I take it back to them and they still won't address the issue, the next step will be for me to call a buddy of mine who works for the automotive section of the LA Times. With what is happening with Toyota right now they just might jump at the chance to talk to all of us frustrated Q5 owners and see if there is a story there worth exposing. Imagine how many Q5 owners will come out of the woodwork to tell the LA Times how Audi is making them drive unsafe cars and won't address their problems once that story hits the Times...followed by the local news...etc....then maybe a class-action law suit...

    But of course my hope is still that driving the car for a while will fix the problem...that would be by far the best outcome here, at least for me personally. Guess we'll see.
  • stma1stma1 Posts: 36
    Good news, I am finally receiving a repurchase without going to arbitration, finally RELIEF !, No more Audi for me, ever!!!
  • good news!!! congratulations!! welcome to the "no Audi for me ever" club! it is a pleasure to have you, hahaha! our club is growing, what did you do in the end that made them do it?

    RELIEF! I know the feeling, hopefully the others will get there soon.
  • stma1stma1 Posts: 36
    After the replacement trans was installed, I bought the vehicle back the next day as I was still having the " bump" issue when coming to a stop under certain traffic situations, as usual the shop foreman goes for a ride, says nothing if it is normal or not and then says, if you wait a little bit the Audi rep is here, at the same time Audi corp called and asked about the repair and I told her I still had issues, she then said
    the arbitration dept was looking into a repurchase but they would have to speak with my attorney, I asked her if I should leave the car and get a loaner and she said yes, to make a long story short the service manager refused a loaner and said in front of the audi rep and shop foreman that the car was operating normally as ALL audis lurch and bump, Service manager then accused my attorney for holding up any repurchase
    that might happen, I flipped at that point and got in my Q5, I then went back to the dealership and demanded a loaner car, at that point the Audi rep had left who by the way never acknowledged my existence and all of a sudden a loaner car appeared, there must have still been an issue with the car or else why then would they have accepted the vehicle for repair again, Then last night i received a voice mail from my attorney, Audi has offered a repurchase or replacement , Hell no to any replacement , i am free fromAudi and also their direct injection engine carbon buildup issues which had also concerned me and audi even acknowledges the issue in their engine patent, looks like down the road the same issue as with the coil packs, Audi sucks and I will never ever consider a VW or Audi product again, ever !
  • tigamtigam Posts: 2
    I've had a 2006 A6 3.2 since 2007. Recently, I was looking at trading it in for a Q5 and, while poking around up here for Q5 feedback, found this thread. I'm both disappointed and shocked to say that this transmission behavior is something I've lived with for 3 years in my A6. I've repeatedly complained about it to Audi Service, to no avail. I've actually gotten used to it and when I need to make a quick stop and go, have now made shifting into Sport mode a normal part of my driving (in order to avoid the weird pause before the transmission picks up after stopping quickly or coming to a near-stop). I don't think one should have to do this, but with absolutely no acknowledgment by Audi of what is so much an apparent problem (and otherwise loving the car) I just found a way to put up with it. I was really looking forward to NOT having this problem in a new Q5, but now am terribly disappointed. It is inconceivable that Audi CONTINUES to ignore such a major design/programming flaw!! Does anyone have any recent updates or any kind of official statement from Audi?!?!?
  • khestkhest Posts: 5
    My Lexus RX did the exact same thing. There are many threads about it in the Lexus forums.
  • stma1stma1 Posts: 36
    edited February 2010
    I am so happy to be finally rid of this car via a repurchase, people need to stop drinking the "Audi Koolaid", I even sat in my old car one last time as I was cleaning it out, you know
    what, I am so happy to be rid of it, it is amazing how many flat bed tow trucks are always pulling into the dealership, I have no intention ever of purchasing an Audi or VW product ever again, at least now with my new Acura I can drive less than 10mph in slow traffic and not get " jerked" and " lurched" around!
  • qactusqactus Posts: 3
    I read somewhere that in 2011 the q5 and other Audi models would come out with an 8-gear ZF automatic gearbox. Well, might just be a rumour.
    By the way: I recently test drove a 2.0 FSI here in Mexico City (high altitude as at about 7000 ft). I was surprised at how responsive the rather small engine was (a lot better than a Alhambra/Sharan (Seat/Volkswagen) with a 6 cylinder engine.
    As to the "gap" when accelerating from a stop: yes, I felt it, too, and was less in S-mode, but I guess one can indeed get used to it. What probably annoys users (in this as well as in similar German forums) is the following: as the immediate response is the lack of a "kick", one steps on the gas pedal, therefore, once the clutch has fully engaged and the turbo "bites", the engine is getting more gas than it normally would and the car accelerates strongly, thus making the initial "lag" even more evident. Mind you, it is not that the car was not moving at all after accelerating from a stop, just the irregular pace of acceleration is what may drive people crazy.
    I hope to be able to test a 3.0 TDI these days and see if the same occurs.
    By the way: the car I tested (owned by a colleague, with 5000 k on the odometer) had no problem whatsoever between 1st and 2nd gear (I did all the forum-recommended tests) - shifting was incredibly smooth.
    Hope this helps.
  • qactusqactus Posts: 3
    I read somewhere that in 2011 the q5 and other Audi models would come out with an 8-gear ZF automatic gearbox. Well, might just be a rumour.
    By the way: I recently test drove a 2.0 FSI here in Mexico City (high altitude as at about 7000 ft). I was surprised at how responsive the rather small engine was (a lot better than a Alhambra/Sharan (Seat/Volkswagen) with a 6 cylinder engine.
    As to the "gap" when accelerating from a stop: yes, I felt it, too, and was less in S-mode, but I guess one can indeed get used to it. What probably annoys users (in this as well as in similar German forums) is the following: as the immediate response is the lack of a "kick", one steps on the gas pedal, therefore, once the clutch has fully engaged and the turbo "bites", the engine is getting more gas than it normally would and the car accelerates strongly, thus making the initial "lag" even more evident. Mind you, it is not that the car was not moving at all after accelerating from a stop, just the irregular pace of acceleration is what may drive people crazy.
    I hope to be able to test a 3.0 TDI these days and see if the same occurs.
    By the way: the car I tested (owned by a colleague, with 5000 k on the odometer) had no problem whatsoever between 1st and 2nd gear (I did all the forum-recommended tests) - shifting was incredibly smooth.
    Hope this helps.
  • oz10oz10 Posts: 2
    2010 Q5, 800 miles, purchased at Keyes Audi (Van Nuys)

    I started experiencing the 2-->1 bump at around 400 miles, only then did I find this thread, unfortunate.

    Went to the local Santa Monica service center this morning without an appointment. My goal was to see how it was handled. Foreman went around the block and we replicated the problem, at which point he pretty much said:
    1. This is how this car works
    2. Audi corporate is aware of the issue, but it is not considered a problem
    3. You should keep on driving to see if things break in and Audi makes updates all the time

    So basically not help at all, they would not accept the car for service. I will be going back to Keyes where I bought it, this time with all of the forum posts printed. Any further advice on successful tactics?
  • alex102alex102 Posts: 34
    facebook, myspace, and all social networks, its incredible how afraid they are of this cause you reach a lot of people easy! ANY transmission problem it's consider dangerours, make a claim at highway safety asoc. it takes 5 minutes. know that there is a safety recall on the 2009s for the exact same problem, I got the brochure, but I had made Audi repurchase by then. van nuys are also a-holes. ask to talk to senior management, AND call Audi customer service line, they'll take a claim and more likely ask you to write a letter to coorporate, don't waiste much time with dealers if they are a-holes, coorporate has the decissions.
    good luck!!!
  • stma1stma1 Posts: 36
    I am too a member of the "infamous transmission buyback club", state that it is a safety issue as it was in my case, if the vehicle hesitates and lurches, it is not safe too drive, be pushy and do not be afraid of " stepping on toes or egos" , push the dealership to take the car and not just use the excuse ' they all do that"
  • oz10oz10 Posts: 2
    I wanted to follow up on this and share the resolution. I had basically surmised from reading all of the posts that I had 2 options 1) live with it 2) fight very hard to get a repurchase.

    I had spoken to the service department and they gave me some hogwash about the car breaking in. My wife was enamored with the car and I didn't have the time to pick up a fight so I decided to live with it.

    The good news, the hard downshift completely went away at around 1400 miles and has been clean for the last month or so. Not sure what caused it, whether I got lucky, or whether there is truly a break-in period in this regards but wanted to share my experience. I think maybe there were other people in this situation that never came back with an update.
  • tigamtigam Posts: 2
    ..or..you work for Audi posting messages in forums like this to obfuscate the truth. ;)
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