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Saturn Outlook Lights

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Comments

  • Ok, GM wants me to go in and get my vehicle evaluated for the headlamp harness that is melted and smells burnt. I am not going to pay for them to tell me what I know and then turn around and try to charge me for the replacement of said product. Anybody have any idea how hard it is to replace the the headlamp wiring harness in this vehicle. I already changed the bulb, so I have an idea about how to reach the area. Any help would be great since we will never get the help from GM. Thanks in advance!
  • I have a headlimp issue on my 2008 Outlook also. Since there are no more Saturn dealerships please tell me what dealer did you take it to?
  • gmcustsvcgmcustsvc Posts: 4,239
    edited March 2013
    grafin_lupus,
    If you would like for us to help you locate a Saturn-friendly service center in your area, please send us your request and ZIP code to socialmedia@gm.com. Alternatively, you can search yourself by using GM's dealer locator.
    Sarah, GM Customer Service
  • You shouldn't have to pay for that headlight...GM paid for mine. I would call them and state that you want this taken care of due to it being a problem with these vehicles. There may even be a recall by now. GM told me to bring to local GMC dealer. Hope that helps...
  • grafin_lupusgrafin_lupus Posts: 7
    edited March 2013
    Dear Sarah, GM Customer Service
    I attempted to replace the right front low beam bulb on my 2008 Outlook. I was able to get the wheel lining loose by removing the screws and reach inside for access. I replaced the bulb and just to be sure it was the bulb that was the problem, I turned on the lights. The light STILL did not come on. I thought maybe it was an issue of not being grounded properly so I attempted to insert it into the mount and found that, somehow, there harness had gotten hung up and is now too short to allow me to get the bulb back into the hole! Closer inspection revealed that the wires have burn marks on them leading me to believe that there may be other damage further up the harness where it is not visible causing an open circuit or a short. After reading many similar complaints such as mine I would like to know; Is this defect is being addressed by GM?
    See this forum for more of the same:
    saturnfans.com
    Some of these customers seem to be getting the harness replaced at dealerships, like this one:
    saturnfans.com
    In another forum a service bulletin is mentioned:
    saturnoutlookforum.net
    "TSB #09-08-42-004 "Low Beam Headlamp Replacement/Diagnosis (Inspect Fuse, Bulb, Harness, Replace Harness and Fill Connector Cavity for Low Beam Bulb Connector with Nyogel Grease) - (May 29, 2009). Document ID: 2284787. Applies to models 2007-2009 Saturn OUTLOOK"

    Please let me know what you can do to help me out. I really can't afford to replace this myself. This customer writes that they received a recall notice and a reimbursement form:
    #23 of 37 Re: Recall for headlight connectors [paynski]
    townhall-talk.edmunds.com
    I will also send this reply in an email to the email you gave me.
    Sincerely,
    A Frustrated Customer
  • Thanks.
    Anyone know of an actual recall on this?
  • wlbrown9wlbrown9 Posts: 859
    My 2008 Saturn XR headlights were replaced under a recall a couple of years ago. I got a recall notice about the same time I started having problems. Go to a Chevy dealer that covers Saturn and have them look it up.
  • anglins4anglins4 Posts: 7
    We have a 2007 Outlook and are having the same issues with the headlight. It's the driver's side, sometimes it's on, sometimes it's not. It's scary because we can be driving down the road and all of a sudden it goes out. If I turn the knob off and back on it comes back on for a few minutes then out again. Which tell us it's not the bulb. After researching the issue I found the service bulletin number 1105 that states the 07 Outlook is covered. I was so excited! Until the dealer tells me our VIN number is not included!!! HOW CRAZY IS THAT??? How can GM limit the number of cars they include under this? We can't afford to pay the $500 plus to have a headlight replaced! I'm so sick of the problems we have with this car and the fact that GM won't acknowledge them! We have filed a complaint with the NHTSA, but by the time anything is done we will be long gone!
  • recall is out. contact your local gm dealer
  • I have the wire harness issue with my 2007 Outlook. I read that a program bulletin was sent to Outlook owners and that the wire harness would be replaced at no charge. I never received the bulletin, which expired on 12/31/13. Today, I received a quote from Diamond Chevrolet in Auburn Mass for $480.00 to replace the harness. $45.00 for the part, the rest for labor. GM has no plans to issue a full recall on the harness. There shouldn't be a time limit on getting a defective part replaced.
  • dimoutlookdimoutlook Posts: 10
    Update: I had one wire harness replaced on 11/08/2014 for $228.99. However, when going through my records, I find that Diamond Chevrolet, Auburn, MA attempted to replace the harness under recall #11055 in 2013, but the parts were not available. I would think this paper work is enough to get reimbursed for the $228.99 I paid. Does GM still monitor this forum?
  • gmcustsvcgmcustsvc Posts: 4,239

    Update: I had one wire harness replaced on 11/08/2014 for $228.99. However, when going through my records, I find that Diamond Chevrolet, Auburn, MA attempted to replace the harness under recall #11055 in 2013, but the parts were not available. I would think this paper work is enough to get reimbursed for the $228.99 I paid. Does GM still monitor this forum?

    Hello Dimoutlook,

    We sure do, and we would be happy to look into this further for you. Please send us an e-mail at socialmedia@gm.com and include your VIN, current mileage, contact information and the dealer you prefer to work with. Also, please provide any information regarding the previous repairs you received to your harness. We look forward to hearing from you soon!

    Patsy G
    GM Customer Care

  • etmmooreetmmoore Posts: 2
    I have a 2010 Saturn outlook and having the same problems. I have been unable to find the part needed to fix my headlights. Driver and Passenger side aren't working. We had a local GM dealer look at it and they just tried to tell us it was the headlight itself. When you wiggle the wires the headlight will come on but as soon as you aren't touching the harness the lights go back out. There is a burned spot on both wiring harnesses. As far as I can tell there isn't a recall?? And if GM is still monitoring can you please tell me what we can do to get this fixed. 
  • gmcustsvcgmcustsvc Posts: 4,239
    etmmoore said:

    I have a 2010 Saturn outlook and having the same problems. I have been unable to find the part needed to fix my headlights. Driver and Passenger side aren't working. We had a local GM dealer look at it and they just tried to tell us it was the headlight itself. When you wiggle the wires the headlight will come on but as soon as you aren't touching the harness the lights go back out. There is a burned spot on both wiring harnesses. As far as I can tell there isn't a recall?? And if GM is still monitoring can you please tell me what we can do to get this fixed. 

    Hello Etmmoore,

    We truly apologize for these concerns involving your Outlook. As we are not experts in vehicle diagnosis, we rely heavily on the dealership to provide additional assistance to our customer's vehicle concerns. If you need any additional assistance connecting with your dealership or look into this further, please send us an e-mail at socialmedia@gm.com. Looking forward to hearing from you.

    Patsy G
    GM Customer Care
  • etmmooreetmmoore Posts: 2
    Email sent. Thank you
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