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Jeep Liberty Power Window Regulators

ldillonldillon Posts: 3
My wife bought a used 2007 Limited 4x4 this past June and we have already had to replace both windows and regulators on the passenger side and this morning I had the left rear window and regulator replaced. We have had the vehicle for five months, it had 12,088 miles on it when we bought it and is at 16,250 miles now. Why hasn't Jeep recalled this model for the window problem? Do you know of any place to go to get help? The one today cost $600 since the warranty expired last month.? The window has to be replaced along with the phoney regulator.
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Comments

  • tidestertidester Posts: 10,110
    Why hasn't Jeep recalled this model for the window problem?

    Do you have any reason to believe the problem is widespread versus a few isolated cases?

    tidester, host
    SUVs and Smart Shopper
  • I researched the power window regulator problem when the first window failed. There are many many complaints on the internet regarding this issue and Jeep is very well aware of the problem, yet they let the consumer pay out of pocket for a design failure that they built into this model. Explain that to someone that might be thinking about buying one of their vehicles..........
  • tidestertidester Posts: 10,110
    Explain that to someone that might be thinking about buying one of their vehicles ...

    It would certainly make me think twice! :)

    If anyone else has experienced this problem, please let us know.

    tidester, host
    SUVs and Smart Shopper
  • mars9mars9 Posts: 3
    Left rear window in 2006 Liberty slid down last week - called dealership - they wanted $500 to fix - said the window needed to be replaced and the whole mechanism was one piece. Read this forum and discovered that I could fix it myself with a kit from Steiger Performance for about $90 and a couple of hours. Can't believe that they wanted to stick me with a $500 bill to replace one little plastic part (the repair kit uses a metal piece for a permanent fix) - I am sooooo pissed! Will definitely be griping to the dealership.
  • nelson33nelson33 Posts: 100
    When my wife's Liberty rear window regulator failed, I purchased the part from the dealer and it didn't cost that much, I think maybe $40 if I recall. I replaced mine myself with the help of a camera and the Chilton manual and lots of patience. $500 is an absolute ripoff. How can they, would a straight face charge such prices?

    It sounds to me like you got a different part that's been modified to not have it fail again. I ordered a replacement part.
  • mars9mars9 Posts: 3
    Yes, the piece I purchased is metal as opposed to the original plastic one. My research on the web indicated that if you replace it with another plastic one, it is destined to fail again - so thought I'd try for a more permanent solution.
    Yeah, I don't know how stupid the dealership thought I was - they even said they would have to replace the glass - that was my cue to hang up the phone and fix it myself! Just want others to know that the fix is cheap and relatively simple.
    Thanks for your input!
  • I have had seven (7) window regulator replaced; two (2) on the driver side, four (4) on the rear left passenger side and one (1) on the rear right passenger side. It was happing about every six (6) months now its every two (2) weeks Thank God that my Jeep is still under warranty. I have been jump through hoops with Chrysler Motors on getting this problem resolved (Still waiting for a return call from Crapysler). My dealership suggests that I invest in an extended warranty. That’s just [non-permissible content removed]. Chrysler knows that they have a serious safety issue. I won’t jeopardize putting any of the kids and/or pets in the back seat. Is Chrysler waiting for someone to get killed or hurt before they do something about this problem? They said that they did re-design on this part. “THE NEW DESIGN DOESN’T WORK EITHER” I’ve decided to contact the Texas Attorney Office for assistance on this issue; to see if it falls under any type of Lemon Law. It’s a persistent defect/safety issue.

    In the mean-time, I would advise anyone who is going to buy or know someone that is thinking of buying a Chrysler product to take their business elsewhere.

    Please be aware, my dealership informed me that, not only is it happing to the Jeep Liberty’s, but also to the Jeep Grand Cherokee and the Dodge trucks.
  • nelson33nelson33 Posts: 100
    Our Jeep is an 03 and so far only 1 window has failed. I don't use the windows unless I really have to. At least I now know that it's not that difficult a job for a do it yourselfer. It's just tedious.
  • mars9mars9 Posts: 3
    To be fair, I have a 2006 Liberty, and have put over 100,000 miles on it with literally no problems outside of this window thingy. I'm not saying that this window regulator debacle is right - just that I still like my Liberty - but do feel that Jeep has really dropped the ball on this problem. My advice? Fix it yourself with the metal replacement part available through Steiger Performance. And complain, complain, complain to Chrysler. I can't imagine why they haven't resolved this issue - seems to be ubiquitous and unsolved, as far as I can tell.
  • If you want a copy of the Mopar service bulletin regarding the jeep window and regulator problem, email me at, edlankford@gmail.com
    I finally got a parts counter worker to print it out for me and it is a signed confession that Mopar is certainly aware of the problem. But, It did not keep them from charging me $293 for my fourth window and regulator which I paid Safelite $65 to install.
    Or go to your dealer and ask about body bulletin 68058661-AA, it spells it all out there. :lemon:
  • Email me at : edlankford@gmail.com
    And I will send you a copy of the Bulletin MoPar issued to Jeep dealers describing the window problem and how to correct it...This problem is huge and they know it.
  • Well I thought the new 2008 and newer would be better and not have window problems the earlyer ones have.. Well today my driver window went down, and would not come up. just made a rumbling noise. I was like darn, why am I plaiged with these issues... so i left it with jeep, and they are ordering the part.. well see how it goes..
  • Yesterday someone sent it back to me jpg file format. I will try to go to CarSpace and see what it is all about... I don't have a clue. If anyone knows how to post it, please email me at : edlankford@gmail.com and I will email the file to you so it can be posted.. Open to suggestions.
  • steverstever Ex Yooper, en route to New MexicoPosts: 40,506
    Try this sequence of clicks:

    My CarSpace > Manage Albums > Add Photo Album > Add Photos

    Then you can browse for the filename and upload it, then hit the Add Photos button.

    The page will ask you to name and tag your photo.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • Isn't there a lawyer who wants this case? There are thousands of us, Jeep Liberty owners who have had power window regulators go out not once but several times. Today is the 3rd. time my 06 Jeep Liberty drivers side rear window has gone out! I paid $350 to fix it a little over a year ago, the first time it was under warranty. I called today and they said they will talk to Chrysler, but I will probably have to pay for it. If there is a lawyer out there who wants this I will sign up and I'm sure thousands of other drivers will too.
  • I've had the problem 3 times now. We need some lawyers to get involved Chrysler is not acting honestly on this issue.
  • Please register your complaint at:
    The step from a Technical service Bulletin to a Recall is established by the NHTSA Office of Defects Investigation. That Office ODI would need to be contacted on this issue. Please refer to the Web site www.nhtsa.dot.gov for further information. Complaints can be submitted via E-mail to the address listed on the Website or by phone to the NHTSA Hot line at 1-888-327-4236.
  • talk2me3talk2me3 Posts: 1
    I have a 2003 jeep liberty and have replaced 2 window regulators, and one is currently down and needs to be replaced. I paid aboutn 250-275 each for the first two fixes. Didn't go through the dealership. I barely use the back windows, and they are the ones that have been replaced.
  • I have a 2007 Jeep Liberty. Love the car, but I've had to replace 3 windows under warranty. The passenger window just quit working 2 days ago and has slid down. I didn't get much help from the dealer, so I called 1-800-992-1997, at Chrysler. The person was VERY helpful. I barely told her the problem and she offered me a refund for the other windows that had been fixed. I told her they had been under warranty. She gave me a ref no. and she told me to schedule my car with my dealer and that one of their representatives would be contacting the dealership and that my window would be fixed for free. So, call that number. They were absolutely great. I think there's going to be a recall soon.
  • sherri9sherri9 Posts: 3
    Message #21 mentions an on-line petition. Is that on the NHTSA website, or somewhere else? I would appreciate any add'l info. I have been all over the NHTSA website and couldn't find any petition nor was I able to locate this specific issue or figure out exactly where to file my complaint so that it will be linked to the correct area.
  • ds08ds08 Posts: 1
    SO glad I found someone else with this problem! I've replaced three of my four windows so far, and only one of them was under warranty. I've paid about $1,200 because of this problem so far, and it's absolutely ridiculous that Jeep has done nothing about it. My dealer even told me he's never heard of this happening before so it was "probably just due to overuse" (I barely ever put my windows down!!). Jeep has totally dropped the ball on this. I'm envious of whoever fedupinohio spoke with, my Chrysler rep was not nearly as nice and essentially told me too bad, there was nothing they could do. Someone had mentioned filing a complaint with the NHTSA website, I haven't been able to find where to do that...any help?
  • If having issues with your windows falling down because of broken window regulators........... PLEASE do the leg work of making the proper phone calls & proper complaints to the right place. (posting on forums does not get the info across to the company, which is needed to issue recalls).

    Chrysler Company: 1-888-247-9753 (By calling, you can file a case management complaint & possibly have the cost of repairs & labor paid for)

    National Highway Safety & Traffic Association: 1-888-327-4236 (By calling or going online to safercar.gov you can file a safety/defect complaint which can help warrant Chrysler to issue a MANDATORY RECALL) (PS. as of today, they only have 52 complaints! Search the forums & count how many there are.... see what I mean by calling and complaining to the right place?)

    As of right now, as per Chrysler "there are no mandatory recalls on window regulators, only a customer satisfaction guarantee recall which is not out yet". The recall is apparently in the making for some 06 models & all 07 models & will be a definate, but the date of issue has not been set. :mad:
  • Whether it was the pressure put on them or the fact that they made a ton of money from financing my car loan, my local Jeep dealer, Midway Jeep in San Diego, got approval from Chrysler to fix the rear left window breakdown at no cost to me. They called it a courtesy repair. I like to complain when I don't get good service, so I have to post my satisfaction this time around. Got my busted window regulator fixed for free!
  • anon6anon6 Posts: 1
    I just had to replace 2 windows and regulators on my 07 Jeep Liberty. I took it to the local repair shop and my extended warranty covered all but the new type of windows required to fix this obviously systemic problem. Chrysler agreed to reimburse me for the $350 out of pocket, but I have to send in paperwork and wait 6-8 weeks. What a crock but my complaints fell on deaf ears at their foreign call center. Apparently there are so many people to be reimbursed that the line is long. By the way, the dealerships do not have this information, CALL CHRYSLER DIRECTLY and demand satisfaction!
    My advice to everyone, take the car to the Jeep dealership, call Chrysler and demand that they pay directly to the dealer.
    The fact that this problem was not a subject of a recall is insane. No wonder they had to be bailed out; I doubt that I will ever buy another car from this company.
  • vicvillevicville Posts: 19
    Ok now my passenger window just popped this evening, and it wont go back up, the drivers did this about 4 months ago, now im under extended warantee, this pisses me off, so now I have to pay 100 ded. I have only had this jeep less than 3 years, i like it, but this window thing is pissing me off... now i have to have a wedge in the door to keep the window up... off to the dealer monday .. ugh.. :mad:
  • Yes there are 300+ posts on these window problems Under Jeep Liberty Window Problems
  • u20101214u20101214 Posts: 5
    edited December 2010
    I'm not sure what changed, but I believe Chrysler is fixing these if you ask.

    Here is my story:
    - 2006 Liberty CRD 2nd owner purchased from a dealer while still under factory warranty.
    - 2008 1st window broke at almost 36k miles. Read about it and learned this was common. Dealer fixed it under warranty replacing the glass and new style regulator. Chrysler refused to fix the other three since they had not broke yet.
    - 2009 2nd window broke after warranty expired, called Chrysler and they agreed to cover it.
    - 2009 3rd and 4th window broke so I just purchased the parts and did the work myself. Too much trouble dealing with Chrysler.
    - 2010 Dec. 1st window that was replaced broke again. Remember the dealer did this replacement. Called the dealer and they said the part was ~$300. I said no I just need the regulator all the windows have been replaced and I have new style regulators. He says they just came out with a new-new style regulator.
    - I asked service if there was anything they could do since they originally replaced the window and regulator. He immediately said he could probably get it replaced for free.

    I didn't pry, but I'm assuming that Chrysler sent the dealers a memo telling them that they will cover the costs and replace them with the new-new regulator.

    Anyway they did fix it for free. The service person had to call Chrysler to get an approval.

    $344.00 68059647-AB <-- new-new window regulator part number
  • Got a letter from Chrysler that says we are now covered for 7 years and we can request a refund for any that we paid for ourselves!
  • My 2006 liberty left rear window dropped today and pulled back cover door panel and pulled window to top and duct taped in place. Now I am pissed that I find so many problems with these windows on this web page.....I will call 1-888-247-9753 and NHST 1-888-327-4236.
    replacement parts where can I get this......
  • YAY! Just got my letter in the mail the other day, the window regulators are now covered!!! Phew! Just in time.... I think my front drivers is going now :(
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