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Audi Q7 Maintenance and Repair

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  • Hey Host Guys/Gals,

    You are right and I have decided to take my lumps and not use the cupholder (dealer suggested I place a towel over the MMI) and to NEVER buy an AUDI product again ...

    Also to be a vocal advocate on how lousy AUDI products and customer service is to friends and relatives ... which may seem like pissing in the Atlantic BUT you would be surprised how influential word of mouth (word of web) is on high proice item purchase decision ....

    On the McDonald's anaology 1 flaw... Mc DOnald's fixed the problem so it would not recur VS. just to stop selling coffee ... AUDI's solution is stop using the product as designed.....

    Why cant they just seal the UNIT - especially given they could have done it while they replaced the unit .. even better yet tell their supplier to seal the next version...

    You guys provide a great service here and I wish I had used it before I made the $60K mistake .... I know one of the posters said "Why would audi waste their time reading your posts" I think any good marketer knows voice of the customer ( this is known as opposite of arrogance) is key to success so scanning your posts would be a great & CHEAP source of market intell....

    THX!

    :lemon: :lemon: :lemon: :lemon:

    :lemon: :lemon: :lemon: :lemon:
  • and working directly for Audi are 2 different things. Audi isn't designing cars for people to drink their coffee in.

    We live in a litigious society where people are always looking to send blame somewhere else.

    The reason why they put the MMI where it is, is it's the most ergonomic place, and least distracting for the driver.

    You can buy a car that has great cup holders, the only problem is then you'd be driving a Lexus, and that's about all they are good for.
  • larislaris Posts: 11
    LOL! I LOVE this! This is great...I have had my '08 4.2 since Feb. and haven't had a single problem. I keep my coffee in the armrest and have never even remotely bumped it. I think you are right, this IS a good design in terms of ease of use, my old Touareg ( loved that car ) was a tad more distracting to use. I have excellent service with Audi Canada, they are awesome. I find it so hard to believe that Audi doesn't listen to complaints, they are VW, and as of recently, Porsche as well. Pretty well reputed car companies.
    My only complaint is that there is not enough space for my crap in the armrest or the glovebox...

    All this fuss reminds me of how 60 Minutes did that documentary on Audi's back in the 80's when people were saying the car accelerated by itself...and it turned out to be women under 5'4 who mistook the gas for the brake.

    I disagree about the Lexus though, if you want cup holders, buy a Ford Flex, you can get a fridge in it too :shades: ....
  • Steve stated "I've just seen the photos, but the placement of the cupholder sounds like a design flaw to me"

    Maybe we can all AGREE on 1 thing

    the tilted forward cupholder above the unsealed MMI is a poor design.

    Assume we all agree on that AUDI should just admit the flaw and fix it ! Just take a smart engineer assign it to her/him for a few days and PRESTO !!

    Why is that such an unreasonable request ?

    :lemon: :lemon: :lemon: :lemon:
  • mml7mml7 Posts: 55
    Maybe we can all AGREE on 1 thing

    the tilted forward cupholder above the unsealed MMI is a poor design.



    I think we'll just have to agree to disagree again. The cupholder is not tilted forward (but is, of course, above the MMI). Here is a picture from my Q7. The armrest may be tilted forward, but the cupholder remains pretty much level.

    edit: the original picture was too big for this site so I reduce it.
    image

    The full sized pic can be viewed here in case you're interested
  • check this out ... I really wish I had used this SITE before spending the $60K on the Q7 ,,, so does this customer...
    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    from EDMONDS customer reviews AUDI 2007 Q7...

    Wish I would've done my homework

    Written by: schwartzps on 10/29/2008

    Detailed Ratings

    Overall Rating
    Performance: 6 Fun-to-Drive: 8 Build Quality: 4
    Comfort: 6 Interior Design: 3 Reliability: 4
    Fuel Economy: 4 Exterior Design: 8

    Vehicle

    2007 Audi Q7 4.2 quattro 4dr SUV AWD (4.2L 8cyl 6A)

    Review

    Like many of you I fell in love with the Q7. I've had it a year here's my issues: electrical system went out (brains of the car), fuel gage failed, 3 tire flat tires within 1 year. Also had the same problem as someone earlier as a very small amount of liquid spilled next to the drink cups. It shorted my system to the tune of $1,000. Love the car and hate the car at the same time.

    Favorite Features

    Overall look, sunfroof, navigation system, heated seats

    Suggested Improvements

    Seal off electrical by the cup holders. Allow room to remove items that fall between the front seats (black hole)
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 45,331
    yeah but you could suggest those improvement for just about every new car on earth.

    Take a 20 oz cup of coffee, put it in ANY cupholder on any new car, and then pour it out on whatever is underneath the cupholder.

    I bet you'll cause *serious* mayhem in 90% of the cars.

    Modern cars are all about design compromise. The content is complex, the electronics mind-boggling (way more than the 1969 lunar lander, well over 70 microprocessors) but fuel efficiency requires ZERO wasted space and no extra weight.

    Things will just collide on a modern car, somewhere. If not your misfortune, other car owners will suffer similar misfortunes. You cannot totally mishap-proof a car or a house, can't be done.

    Best you can hope for is that your complaint will result in a design change someday (maybe).

    MODERATOR --Need help with anything? Click on my name!

  • LMAO!!!!!!!!!!!!!!!!!!!

    WOW you took a picture!!!!!

    u prove the soda can is level in the cupholder BUT the CUPHOLDER is SLANTED (a.k.a. not level ) toward the UNSEALED MMI SYSTEM...

    what happens with a L or XL Dunkin Donuts Coffee cup is it can easily spill because the cupholder is TILTED ...

    So back to my point.. Can we all agree with STEVE on potential design flaw

    the tilted forward cupholder above the unsealed MMI is a poor design.(even if a coke can is level - LMAO )

    we should all plan a tailgate party so we can discuss in person .. Hamilton can you invite the lady that spilled the beer too...

    LMAO
  • mml7mml7 Posts: 55
    LMAO!!!!!!!!!!!!!!!!!!!

    WOW you took a picture!!!!!

    u prove the soda can is level in the cupholder BUT the CUPHOLDER is SLANTED (a.k.a. not level ) toward the UNSEALED MMI SYSTEM...

    what happens with a L or XL Dunkin Donuts Coffee cup is it can easily spill because the cupholder is TILTED ...


    Like I said, I think that we'll have to agree to disagree again. However, I don't know you from a hole in the wall, so I won't really take umbrage over the fact that you are challenging my integrity and claiming that I am or have doctored the picture. Here's an idea. PROVE me wrong. Show me that the cupholder is really tilted forward towards the MMI.

    As for the X or XL Dunkin Donuts cup? I've had them in there too. Yes, they're taller and pose a greater risk at tipping, the circumference also increases (e.g. cone shaped) so it is actually held in more securely than the Coke can.

    So back to my point.. Can we all agree with STEVE on potential design flaw

    the tilted forward cupholder above the unsealed MMI is a poor design.(even if a coke can is level - LMAO )


    Um. No, we can't all agree, because I have already should evidence contrary to your opinion.

    --------

    As an aside...I think it speaks volumes that the most talked about issue on the "Audi Q7 Maintenance and Repair" forum is the design of the cupholder (whether that is due to a lack of readership or a lack of actual/real problems). I remember when we had our Touareg and the boards were filled with complaints left and right.

    Anyway, I'm sure kerryjth will bring us back to our regularly schedule programming... :P
  • Hey Mr.Shiftright... in most cases your point is valid however this is such a basic obvious design flaw and it COSTS $1000 to repair so its not just a carpet clean bill. Check you site I am not alone in this complaint etc...

    I checked with BMW and Mercedes and they BOTH seal their interior electronics from liquids i.e. typical spills Why can't AUDI ?

    AUDI need to step up and admit the flaw and fix it ... their arrogance is unbelievable!

    :lemon: :lemon: :lemon: :lemon:
  • HERE YA go guys ... REVIEW from a 2008 Q7owner... AUDI WOULD NOT EVEN repair the MMI from her 1st SPILL like they did mine... Note she too discovered it is a "EXTREMELY COMMON PROBLEM" from Edmund's posts ... but she too read it TOO LATE !

    WOW ! AUDI ARROGANCE GROWS ! (did not think possible !)

    They are the BEST !!!

    :lemon: :lemon: :lemon: :lemon: :lemon:
    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    Disappointed

    Written by: Stephanie on 09/05/2008

    Detailed Ratings

    Overall Rating
    Performance: 8 Fun-to-Drive: 8 Build Quality: 7
    Comfort: 7 Interior Design: 3 Reliability: 5
    Fuel Economy: 5 Exterior Design: 8

    Vehicle

    2008 Audi Q7 3.6 quattro 4dr SUV AWD (3.6L 6cyl 6A)

    Review

    My husband purchased this car for me and traded in our A4 cab for it. I loved it at first. Then a month into ownership, the trunk latch broke. It wouldn't close all the way so I had to drive the hour away to the nearest dealership (twice) to get it fixed. 2 weeks ago, my MMI system stopped working and it was stuck to only play CDs. I took it in today and was told you're out of luck because you spilled something on it. Had I known this was such a common problem, I wouldn't have bought this car. Now I have to shell out the money out of pocket to replace the MMI system. After reading a bunch of reviews, it seems to be an extremely common problem.

    Favorite Features

    Suggested Improvements
  • ANOTHER ONE,,,,,,, they capture exactly my feelings !!!

    Wish I would've done my homework

    Written by: schwartzps on 10/29/2008

    Detailed Ratings

    Overall Rating
    Performance: 6 Fun-to-Drive: 8 Build Quality: 4
    Comfort: 6 Interior Design: 3 Reliability: 4
    Fuel Economy: 4 Exterior Design: 8

    Vehicle

    2007 Audi Q7 4.2 quattro 4dr SUV AWD (4.2L 8cyl 6A)

    Review

    Like many of you I fell in love with the Q7. I've had it a year here's my issues: electrical system went out (brains of the car), fuel gage failed, 3 tire flat tires within 1 year. Also had the same problem as someone earlier as a very small amount of liquid spilled next to the drink cups. It shorted my system to the tune of $1,000. Love the car and hate the car at the same time.

    Favorite Features

    Overall look, sunfroof, navigation system, heated seats

    Suggested Improvements

    Seal off electrical by the cup holders. Allow room to remove items that fall between the front seats (black hole)
  • steverstever Viva Las CrucesPosts: 41,312
    The pic helps, thanks.

    Here's a shot of the console from the German Audi website (link).

    image

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 45,331
    Having seen the picture may I respectfully suggest you have it all BACKWARDS?

    Audi should move the cupholder, not seal the electronics.....and honestly, I don't know what "seal the electronics" could possibly mean. Electronics need air circulation or they overheat--you can't put them in a Ziploc.

    The cupholder is in a bad place, right behind the gearshift.

    I have a suggestion. Put a flower pot or something in the cupholder and get an aftermarket holder for the upper console area, AHEAD of the gearshift.

    MODERATOR --Need help with anything? Click on my name!

  • tidestertidester Posts: 10,109
    and honestly, I don't know what "seal the electronics" could possibly mean.

    It simply means to place a barrier between a possible spill and the electronics and it's a trivial matter to accomplish. Even if overheating were a potential problem, you simply create vent holes at the sides and/or bottom of the housing containing the electronics. I don't think the OP was suggesting that the electroncs be embedded in resin or polystyrene which, of course, could create its own problems.

    tidester, host
    SUVs and Smart Shopper
  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 45,331
    Drainholes in electronic boxes? Now THAT sounds like something the French would do--LOL!

    But maybe you're right, I dunno.

    Porsche had this problem with computers under the driver's seat. They didn't seal them, they moved them. But it took a few years to do that.

    MODERATOR --Need help with anything? Click on my name!

  • tidestertidester Posts: 10,109
    Drainholes in electronic boxes?

    Just take a look at the housing of the computer you're using right now. It has vent holes all over and it's filled to the brim with electronics! :)

    Drainholes are another matter entirely but underwater cameras are sealed pretty well. ;)

    tidester, host
    SUVs and Smart Shopper
  • steverstever Viva Las CrucesPosts: 41,312
    Looking at the photo of that dash, I really don't see a good place to stick a cupholder at all.

    I'm thinking gimbal hanging from the headliner :-)

    Seriously, get one of those Wizard things from Wal-Mart that clip into the door between the door panel and the glass. That way you'll just burn your lap if you spill your Starbucks.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • tfinantfinan Posts: 13
    Let's get one of the keyboard skin providers to make a custom one for the Q7 MMI !"
    like this!
  • There are factory cupholders in the door map pockets. They will hold HUGE drinks and are not close to ANY electronics. How hard is it to use those if you can't keep your drinks from spilling in the first place?

    And to Kerry- once again- why do you argue the cupholder is tilted? Did you not see the PROOF the cupholder is completely level? Do you think mml7 has the can tilted? Look at your cupholder again. The bottom is flat, not tilted. The ARMREST is sloped to make it more comfortable for yor elbow. It's irrelavent anyway as if you slam the brakes, hit a huge pothole or have an accident, the cup is coming out no matter what the slant of the cupholder is. Can liquid spill on the controls, yes. Could this happen in other cars? Yes. There is no way to "seal" electronics from coke/coffee spilling as it is most certainly going to gum up the bottons/switches not matter how you make them. I simply do not believe BMW/MB electronics(in the same location) are impervious to coke/coffee spills. As others have said here and on the Audiworld forums, you can rinse the MMI with water or use electronics cleaner to clean out debris from spills and this has worked well for others.
  • tfinantfinan Posts: 13
    You should look at the Toyota Sequoia. It looks like a good deal for the size. The 2008 can be had for $12k under sticker. Unfortunately the NAV is terrible according to forum reports.

    Separately I had to replace the mirror glass on my Q7 because the mirror got caught on the garage door frame. It cost $450 just for the part and I installed it. It wasn't much fun to pay for something with a car under bumper to bumper but we broke the mirror. Now someone else has hit the same mirror in a parking lot and the housing is loose.
  • mml7mml7 Posts: 55
    This is going to be my last post regarding this "issue" because it's really not particularly productive to hear you rant and rave over the same thing over and over again. Frankly, it makes this discussion forum far less useful and attractive than other Audi forums.

    I don't think anyone here has disagreed with you that placement of the the armrest cup holders with relation to the MMI is a particular good one. If you had stopped to take a breath and actually read/comprehended people's posts, I think you would have seen that.

    What I am and have repeated pointed out is that you want to blame Audi for everything and that you don't accept responsibility for your actions. As I stated 8+ months ago...how is it Audi's fault that you knocked over and spilled liquid not once, but twice on the MMI and shorted it out? Again, following your logic, I should blame Apple if I spill coffee on my Macbook and short out the motherboard?

    About 4 months ago, I back into a post in my Q7 because I was in a hurry and didn't pay as much attention as I should have. Fortunately, no one was injured but do I blame Audi that the D-pillar creates a large blind spot especially with the 3rd row head rests up? Do I blame Audi that the rear parking sensors take a split second to engage and provide warning? NO It was my fault. I took my lumps, paid my insurance deductible and will be dealing with the fact that my carelessness will lighten my wallet over the next 5 years with my insurance premium increases.

    Now back to the HOST "REALISM" ...... I start to shop for new SUV... BMW or Lexus or Acura ? thoughts ??

    Anything but an Audi. Lexus gets raves over customer service, go seek them out first.

    peace,
    mike
  • larislaris Posts: 11
    Umm, it appears that nobody has noticed that the Q7 is equipped with more than one cup-holder. Might I suggest checking out the drivers side door? An excellent, easy to reach cup-holder resides there, perfect for a Starbucks Grande.....a bottle of water, whatever you fancy. There, problem solved. Electronics can remain in the best position and everyone can get back to enjoying their great cars, and their coffees.
    ;)
  • steverstever Viva Las CrucesPosts: 41,312
    Good to know about the existing door cupholders.

    And good to hear that we can all move on to other issues in here now.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • Now that we all agree AUDI has poorly designed the MMI & cupholder BUT REALISM tells us that our opinions do not matter to AUDI so it may have just been a good venting experience and no more !! LOL

    Let me move on to the problems with thei AUDI ELECTRICAL SYSTEM.....

    :lemon: :lemon: :lemon: :lemon:
  • some more details ....

    The 1st week I had the car the windows stopped working. An electrical problem... so I bought it and they took 2 days to fix it ...

    then 6 months later the electrical tailgate stopped working .,,, took them 2 days and they claim it was fixed....

    then the problem intermittently appears but when i bring it in to dealer they can not recreate.. so now I pull up to my Golf Club and they all cannot understand why a $60K SUV has with a tailgate that stops half way up ...

    Also the car battery would drain every once in a while especially if I had my GPS or Valentine plugged into the cigarette lighter. So I stopped keepin them plugged in and when I took it to the dealer he could not re-create it and siad I should not have to unplug the deices. so he thought i may have left the interior light on - which I know I did not.

    so once again I just deal with it ....

    then after my 25000 miles service i get car home and every week I have to have it jump started.... and the tailgate stops working ....

    I bring it in and they can not re-create the DEAD BATTERY but say it is software

    They make a softwar update ...

    1 week later I have to call for a jumpstart...

    Now I have to take it back into dealer who really is trying to fix it ( but this is a major pain )

    BUT how do you recreate a dead battery or tailgate problem ??

    Anyway has anyone else had a problem like this ? Any solutions I can share with my dealer.

    Maybe I just have a :lemon:
  • tfinantfinan Posts: 13
    What has been your experience here?

    I have had the battery die mid-June, mid-September and early November. Parts were replaced each time (satelitte radio receiver, battery and battery manager and rear passenger door handle which did not allow car to go into "sleep mode"). I don't know if it is fixed permanently yet. I need to go over my records but wonder if these problems are related to an update for the rear hatch software that was applied in May. I find it strange that a car would start having electrical problems at 15 months after exhibiting none prior to that.

    I used roadside assistance for the jump and have quickly followed with an appointment at the dealer. It has been a hassle but I have been treated fairly.
  • I ws envisioning the same thing...great idea really. :)
  • Exactly, Audi just does not get Customer Service but they make a car that is fun to drive ... you are the best .. thx

    :lemon: :lemon: :lemon: :lemon:
  • I emailed the company that you sent the link to. They just may be able to do something like that. Ya never know! I'll keep you posted. :shades:
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