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I hate my Traverse

jwallyjwally Posts: 71
edited September 9 in Chevrolet
The following is my opinion, concerns, and/or facts:
My recommendations STAY AWAY.
I regret buying this vehicle every day. I have owned GM vehicles for 25 years and this is the last time I buy a American vehicle. From the Horrible deceptive business practices at the Dealer to having about 4000 miles on the vehicle what a POS!
Problems I experienced are as follows:
1) Less then 100 miles Transmission stumble and even with 3800 miles transmission feels like it slips on acceleration from 2nd to 3rd gear.
2) At a little over 4000 miles come out of store and ITS DEAD, WON'T START. So I look to make sure nothing was left on, check shifter then I say a pray and try again and it starts.
3) Temperature dash control FLUTTERS when going from Hot to cold.
4) at about 500 odometer reading Highway Miles I got 21 MPG
5) City/Highway MPG 12.4, WTF way below the so deceptive sticker 17 City and 24 Highway.
6) from new window shimmys.
7) 300 odom miles on vehicle my child left one interior light on for about 2.5 hours when I noticed it. This vehicle in the owners manual claims to have a battery back up system where after a few minutes it suppose to turn off the light automatically.
8) wipers click at bottom position when on full or delay.
Called GM Corporate Executive Office and Chevrolet with NO assistance, nothing but BS and they say Dealers are indepently owned and they GM can’t get involved, etc. I owned GM stock and lost money and at first I thought they should be bailed out but after this entire experience they should go under horrible vehicle, empty suit customer assistance,etc. I WILL NEVER BUY GM AGAIN!!!!!!!!!!!
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Comments

  • jwallyjwally Posts: 71
    The Dealership was located in Suffolk County Long Island New York.
    Also PS #9 problem, Brakes squeel with 4000 miles. I should of bought a Sante Fe
  • rysterryster Posts: 517
    Reports like this are why I have not purchased a Traverse/Acadia/Enclave.

    I have been contemplating purchasing one of the Lambdas for over a year now, and everytime I think the bugs have been worked out I read reports like this. The Acadia forums are full of people with issues with their vehicles as well.

    The Lambdas are now in their 5th model year of production, and seem to have just as many issues as they did when they were new. One would think GM would have all of the bugs worked out after 5 years.

    I currently own a 4yr old Chevrolet, and would love to buy another GM vehicle, but many of their current offerings are not as "world class" as GM would lead you to believe.
  • jwallyjwally Posts: 71
    You are smart to do your research BEFORE buying, I'm actually thinking of selling this POS at only 4200miles. I have a large SUV that gets better gas mileage then this traverse and is almost 10 years old. How they (GM/Government gets away with posting MPG's that are way off? from my understanding vehicles MPG's are suppose to be conservative. I expected to get the posted MPG but not worst then my over 13 year old vehicle that i traded in. I should of went for the Sante Fe or Vera cruz. I had previously mentioned the brake squeel, well another thing I noticed is a slight pulsating when applying the brakes. I believe the rotors may need to be cut or are warped with only 4200 mile. This vehicle 95% is female driven and we are near middle age so its not beated on. I been doing brakes since i was 15 yrs old and when i was much younger have changed enigines,transmissions,rear ends,etc so I was a very much a back yard mechanic.Its a disgrace that they (the guy on the line.dealership and upto the CEO) turns out a car like this. you may want to call and test Chevrolet and GM corproarte Executives office by saying you have problems with your GM vehicle as I did but with actual issues and speak to langauge barrier people and people in GM who say they have no control over dealerships and that the dealerships are indepently own,blah blah Bullsh1t as they have done with me. you probably want get far without a vin number they request.

    Also noticed a slight wistle at highway speeds yesterday(very windy out). I have rubber all weather traverse floor mats and have noticed several times of when exiting of getting a static electrical shock when touching the cars metal. I can't understand how when the mats are rubber and should be less static. This could be dangerous when getting gas as fires have occurred this way at gas stations.

    This was my first ever brand new vehcile purchase and i far from expected a parade at the dealership but I didn't expect to get in the vehicle after signing everything and no gas to the point the gas check engine light was on. I mean is it too much to ask for $2 in gas in the tank? also to pay for delivery(detailing and get the vehicle with dirt on carpet,and exterior? to pay for rewards program and never received? tape on windows from stickers that can't get off because rear windows tinted,i paid $369 for detailing that could of cleaned a tractor trailer,what thiefs?

    MY RECOMMENDATION, STAY AWAY!
  • jwallyjwally Posts: 71
    you also noted the lambdas research. I had seen under either Arcadia or the Saturn Outlook(i believe it was the outlook) a edmunds analyst informed GM of the transmission stumble years before the Traverse and yet still a problem
  • I traded in my gas guzzling GMC Tukon(which I got to better my mpg of my gas guzzling Toyota Tundra) to get my 09 Traverse LTZ over 7 months ago. So far not one issue. During this 7 months I did a lot of boat and trailer hauling and my YTD average for the 7 months is 17.3 mpg vs 13.8 on the Yukon and the 12.9 on the Tundra. In my opinion I have a heavy foot. So take it from there

    GREAT VEHICLE !! Lots of room,cargo space and towing capacity for a midsized CUV/SUV. I got a lot of features & options on the LTZ that I couldn't get on the Lexus Rx 350, Acura MDX, Audi Q7 or Mazda CX 9 unless I paid much more than I did for the discounted Traverse.

    I highly recommend so far !!!
  • nit195nit195 Posts: 2
    Can you tell me the Dealers name. I live in Islip and would like to know.

    Thank you
  • jwallyjwally Posts: 71
    It's not the one nearest you but further East. After owning GM vehicleS (plural) for 25 years I'M DONE. I will never buy GM again,unless its a muscle car year. I was going to buy the new Camaro but now i will pass. no support from Corporate Executive office,Chevy customer service,Etc
  • jwallyjwally Posts: 71
    I'm still getting only 12 MPG City driving MUCH lower then their hype of 17 MPG on sticker and GM commercials with ex Football player Howie Long. this MPG is with female driven. since my last post I have more problems. whistling under the hood for 15 seconds after turned off.ticking under the hood. these sounds are heard from exterior with hood closed tats how loud it is.I will be looking to sell my soon and by foreign,sadly I'm very supportive of America and never owned a foreign vehicle but thanks to GM I'm done.
  • Just when I think it's safe to start drinking the GM Koolaid I get hit with a dose of reality when I read these forums. Back in 1984 I bought a Chevy Camaro. The second week it was back to the dealership for a bad starter. Then after a really bad rain storm my A$$ was soaked from water that leaked from the T tops into the drivers seat and rear floor, foot wells. I'll stop there as it had a mulitude of problems and defects. That was only 3 weeks into owning the car. I got rid of the POS 3 months later at a loss. I bought a Mazda and drove it to 124K WITHOUT one problem!!! Since then I have owned Nissans, Infinities and Toyotas. I am happy to say they all have been driven over 150K and again not one problem! I rest my case.
  • jwallyjwally Posts: 71
    Recently I brought my vehicle into a GM Dealer(non Chevy Dealer) the Dealer was less then half the distance to the purchasing dealer thats why I brought it to this dealer. I got INTERROGATED as to why I brought the vehicle into them and not the Dealer I bought it from. The Service Rep was even stupid enough to say why didn't you buy the car here. Ah obviously because they don't sell Chevys. He was too busy being arrogant,rude,nasty,etc while on his high horse he said you didn't buy from us because the car was cheaper at another Dealer. I had noticed when I arrived that I was the first one there and actually thought they had gone out of business because the parking lot was empty but I guess now I know why it was so empty. I even witness two mechanics arrive driving their own Honda Accord and Ford Mustang, I guess even they don't have faith in GM vehicles. I lost money investing in GM stock and 25 years of GM vehicles because I believed in what use to be an American Icon and now I will NEVER buy American again! It is no surprise now why GM had to be bailed out by taxpayers. I was even paying for oil change and tire rotation which was much higher cost then any other place I shopped around but figure since I had the vehicle there for MANY warranty issues(see earlier post for my issues) I would throw them a bone. but instead the bite the hand that feeds them. I get the vehicle they put excessive 7 miles on it, spilled oil all over engine compartment and didn't clean it up, spilled oil on front wheel(i guess they were too lazy to move it from oil dripping on it),they claim to cut rotors when all they did was did circular swirls by sanding to stop squeals and pulsating(another lazy short cut then to take the rotor off and cut it by doing the job right),etc. I am very mechanically knowledgeable as I have changed engine,transmissions,rearends,etc in cars years ago. They even had the tactless gall to charge me $1.24 for product cleaner to clean off the new factory window sticker residue that was never removed when I had paid $389 for Detailing at the purchasing Dealer that they deceptive charged for services not rendered. Its is no surprise why GM failed. Government Motors needs to fire ALL from top down and start over,I'm sure there's 10 million unemployed who would like to have their jobs.
  • jwallyjwally Posts: 71
    even the BBB,Attorney Generals Office and DMV a bunch of wasted so called consumer advocates. NO ONE CARES OR WANTS TO DO THEIR JOBS.
  • jwallyjwally Posts: 71
    I have also noticed a strong electrical shock I get exiting the vehicle. I informed the Dealer Service Rep and he gives me BS saying we had that before where it happens to the wife but not the husband and is nothing to do with car but did suggest if I want to pay to have a grounding strap installed. WTF its obviously a chronic problem and the door is not grounded. They make up so many lies cause to lazy to do their jobs
  • jwallyjwally Posts: 71
    Purchased vehicle August 2009, in Novemnber 2009 and January 2010 have received extended warranty's offers for over $1800.00 for an extra 2 years. Are they expecting so many problems already by mailing me this offer? it doesn't seem they have much confidence in vehicle. besides why would I want ths extended warranty when they give you such a hard time covering warranty items?
  • blend1blend1 Posts: 13
    If you hate your Traverse so much, why not take your loss and sell it and save yourself the future headaches?
  • jwallyjwally Posts: 71
    edited February 2010
    You want to buy it? more people want to buy Foreign then American, Now I can see why after 25 years of only owning American I WILL NEVER BUY AMERICAN AGAIN! I wish I had shoped for a GM vehicle and GMAC loan before I lost money on GM stock,now I see why they almost went under.
  • rbarriosrbarrios Posts: 1
    I bought a 2010 Traverse. Picked it up on Sep 3-2009, coming on 8 month of ownership... and im shy of hitting 11,000 miles.
    No issues with mine. Trans shifts nicely. no weird noises, build quality is great, interior trim lines up. No return trips to dealer for anything.
    I live in Los Angeles- and I do morning and evening rush hour traffic and city driving.
    With this type if scenario- you have to drive smart.
    I get 17-20 MPG on every tank combined driving.
    With summer fuel here- Ive been getting 19.9 MPG on the last 2 tanks. this is combines city/hwy.
    On long trips with passengers and cargo- up to 24 MPG.
    Also- no static shock.
    For static you may want to look into several things, shoes, clothing, atmospheric humidity levels etc.
    Dont forget that some cars rubber tire compound will cause very poor grounding- and as a result you become the ground when you step out and are touching the car.
  • jwallyjwally Posts: 71
    I got to wonder if you are a GM salesperson or employee.
    A few days ago a GM Rep listened to and heard a few noises under the hood that are NOT normal, whistle noise for 5 seconds after turn off and clicking noises while running. Maybe I got a lemon. But with the problems is no excuse for GM's representatives,dealers etc to find and correct the problem. I will never buy GM again after being a loyal GM customer for 25 years!
  • jwallyjwally Posts: 71
    I wish I had went with the Honda Pilot instead of my Traverse. Recently I brought my vehicle to GM for servicing early when the Mechanics arrived, well I SEE TWO GM MECHANICS GET OUT OF THEIR HONDA'S. SO WHAT DOES THAT TELL YOU??????? OBVIOUSLY THEY HAVE NO CONFIDENCE IN GM VEHICLES.before you buy go and see what they are driving
  • gmcustsvcgmcustsvc Posts: 4,131
    Hello Jwally,
    I am from GM Customer Service. I apologize that you are experiencing problems with your vehicle. Can you please email me more about your situation so I can look into it further? My email can be found by clicking on my name. Thank you,
    Mariah GM Customer Service
  • jwallyjwally Posts: 71
    your name does not show a link for email. Besides I have spoken to Chevrolet and GM customer service several times with NON caring and nothing can be done attitudes
  • steverstever Viva Las CrucesPosts: 41,273
    The contact email shows up when you click on the member name.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • wavehowaveho Posts: 31
    I have an 09 Traverse LTZ, now with about 22,000 miles. Has been a very dependable car. Only complaints involve the chrome stip (only on the LTZ models) that has bent out due to wind I suppose, and had to replace both sides under warranty, and the nav system needed to be reprogrammed. Do your due diligence and test drive all the cars in the same class and make your own decision.
  • roadrunner70roadrunner70 Posts: 241
    to all, i just came over from the nissan murano cvt message board. for those of you who hate their suv, go there and get a dose of reality. people have cars that can't be driven, have spent 6k,7, etc for repairs, etc. I have one of those muranos, and I am trying to decide what to turn to.
    highlander -- timing belt, distributorship fee, and more??
    murano - timing chain, cvt, big repair $$
    traverse - static, wind noise, some other minor issues. sounds a lot better. rr70
  • jwallyjwally Posts: 71
    edited May 2010
    Nissan HAS SOLD WAYYY MORE MURANOS THEN Chevy has sold traverses and been around for years longer, so more likely to have more problems. Considering the Traverse is relatively new there shouldn't be so many problems,TSB's ,RECALLS,etc. As others on Edmunds have had the same no start dead problem I had and then have service frequent excuse "can't duplicate" .

    A friend of my was going to Lease a Chevy Surburban /Tahoe but went with the Murano and is very happy with it
  • blend1blend1 Posts: 13
    JWally - Now your just crying a bit too much. Get over it...Your on every single site concerning Traverse with the same tired complaint. Maybe your part of a GM competitor who doesnt want to see GM succeed or are you just anti American Car. Havent seen you praised Ford or Chysler.
  • wavehowaveho Posts: 31
    Now the truth comes out--all about retribution against GM because you lost your retirement. We all lost stock value in the last two years; get over it. GM makes high quality vehicles and are very competitive with foreign cars and superior in some respects. I think the moderators should remove all of your posts and ratings because they are apparently not based in reality but in vengeance.
  • blend1blend1 Posts: 13
    Wally - You shouldnt be name calling. Your point is extremely one sided. There are many Asian and European cars that have recalls and breakdown just as American cars. You...Just had the good luck to get a lemon. I live on base and have to tell you that WE prefer to stand by America and its products.(depends on where you live you will find the type of cars on the road). My fellow soldiers as well as myself have had no real complaints about the Traverse or any other American car we drive. The price is right, the product is strong and we would rather support our country first. If you recall that Toyota cut cost as well and had the quality control issue. You shouldnt sterotype how the GM production line works without comparing it to others in the same industry by watching it. If you cannot, you should not be negative b/c of your misfortune. I stand by the U.S. products as the Traverse is a well built CUV. The only 2 complaint I have is that the headrest is a bit awkward and the gas miles isnt as good as advertised.
  • jwallyjwally Posts: 71
    edited June 2010
    i SEEM TO REMEMBER THE MILITARY HUMMER, believed to be made by GM or was but they had to liquidate assets and sold it,.American soldiers requesting bullet resistant vest to be donated to line them with because of poor quality made resistants to rounds,etc. The Traverse when it starts rides relatively nice and maybe i do have a lemon but that does not excuse GM's (from Corporate reps down to Dealers) not caring and no assistants. The recall for it not starting is the EXACT problem I have but of course GM/Chevy denies that my vehicle is part of the recall,I guess they wouldn't want to have a major recall of all Traverse for not starting it may damper sales. So i purchased a new vehicle hoping to have a reliable vehicle for my family and yet it has failed. maybe its easy for you to hitch a ride on base if yours doesn't start but for me its disgraceful to spend near $30,000 and at 4019 miles for a vehicle NOT start! Silly me I guess to think a new vehicle with only 4019 miles should start. its very simple for them to fix my concerns and make me a happy customer but all i get its no assistance.
  • zaken1zaken1 Posts: 556
    Some time back, a GM Customer service rep went out of her way to contact you on this forum, and invited you to contact her for assistance. Your first excuse for not doing so was that you "didn't get the e-mail address" when you clicked on her name. But the host of this forum then went out of his way to tell you how to find the e-mail address (however, he didn't mention that you must be logged on in order to go to that address). You have never posted the results of that contact; nor posted whether you even bothered to contact her. As a first time reader of this forum; I find that your extreme negativity and reluctance to follow constructive suggestions is undermining your credibility. IS THAT HOW YOU WANT TO BE SEEN BY THOSE WHO READ YOUR POSTS? If not, why don't you take positive action to deal with this situation; instead of just griping, griping, and griping more. Despite your pessimism; I guarantee that there are people out there who would be interested in buying your car (if the price was attractive). Do you have a problem with finally getting rid of the car you hate so much? Why won't you take positive action?
  • blend1blend1 Posts: 13
    I found this on another website under traverseforum.com. I have an AWD this is a front wheel drive but tried it and received better gas mileage. Hope this helps anyone. (Dont think you need to reset as much as he states, I did it only once.)

    I have been having mileage problems with my front wheel drive traverse which I described in a prior post.

    I took my car to three Chevrolet garages to have it checked and their computer techs (they really are not mechanics anymore!) told me there was nothing wrong with my car and that 17.7 on the highway was just fine mileage...BS!!

    After talking with an old experienced mechanic he told me that the trouble could be the traction control switch and that I needed to reset it...he had noting but disdain for this particular feature.

    I got my car up to speed, set the cruise and did 6 sets of disengaging and reengaging the traction control and it fixed my problem.

    I just got back from a trip to the airport, 125 miles with cruise set at 58 and got 27.1 MPG...amazing!!

    Please, try this on your car and report back...this could be the fix to your problems too!
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