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Toyota Venza Maintenance and Repair

2

Comments

  • I crawled underneath and with a camera snapped a picture of the gas pedal assembly. It has the 3 bolts and "Denso" stamp. Also checked clearance between the gas pedal and floor mat (standard, not all-weather). I don't see a problem. We feel better.

    Haven't experienced any surge acceleration caused by computer hiccup.....yet.

    Hal.
  • I read an interesting article in the Detroit Free Press about the sudden accel. problems. Looking past the pedal and mats, electronic interference from cell phones, power lines or even resturant microwave ovens could also cause the sudden accel problem. One way some mfgs prevent this, such as MB, Audi ,is with a brake override system. With this system as soon as the brake is applied the throttle message is cancelled.

    The article states that Toyota has now been adding this override to their vehicles.
    Does the Venza (hopefully) have such a brake override system? If not is Toyota planning on adding as part of a recall? Thanks
  • I have an 09 Venza. I put my floormat in the trunk, dont know if it is the regular or the all weather but it is in the trunk. Pedal is made by Denso so, so far so good. The next worry is the electrical interference possibility from a cell phone, power lines etc. A brake override system, currently in some cars seems to be the next step to put my mind at ease.
  • Checked my V6 09 Venza floor mats -- they are secured to the floor with 2 hooks and they has not moved an inch in the last 2 month (my last visit to carwash); the clearance between floor and the pedal is normal, no different than in my other car M3. What is this recalled based of? Do those hooks become loose overtime or is there any other reason? :confuse:
  • why take the chance? remove the mat and throw it in the garage until you get the recall letter from Toyota. I quess they will either tell you your mat is not the problem, give you a new mat or add an additional hook.
  • Toyota said Monday night that it was expanding the number of vehicles that will receive a brake override system, meant to reduce engine power when the accelerator pedal and brake pedal are pressed simultaneously. It will add the feature on 2005 to 2010 model Tacomas, 2009 to 2010 Venzas and the 2008 to 2010 model Sequoia. It already announced plans to install the system on five other models. In a statement, Toyota said it had received a Securities and Exchange Commission request and a federal grand jury subpoena for documents related to the sudden unintended acceleration.

    Any one hear anything about this? I have an 09 Venza. What exactly will this overide system entail?
  • johnk12johnk12 Posts: 1
    I have a 2010 Venza with 1,600 miles on it. I was pulling into my driveway, put on the brake and pushed my built-in garage door opener. The garage door was about one foot off the ground, when the car suddenly accelerated at a great speed at over 5,000 rpms. I was headed straight to crash into the garage door and through the back of my garage into my family room. I immediately put both feet on the brake, then jammed the car into neutral, then reverse, then park. The engine was still racing at over 5,000 rpms. I then shut it off. I sat there for 5 minutes, heart pounding. Called the dealer and had it towed to the dealership.

    A few days later, I received a call from the dealership that my car is ready for pick-up and I could view a video they sent me via e-mail I viewed the staged, phony video where they had purposely placed a light plastic floor mat on top of the gas pedal and said that was the problem. No pedal fix, no brake override, even though I read them over the phone Toyota's Feb. 22 press release that 2009 and 2010 Venza's were added to the brake override system list. By the way, as soon as I shut off the engine, I immediately looked down and no floor mat was anywhere near the gas pedal. To achieve those rpms, two bricks would have had to have been sitting on the gas pedal.

    I let the car sit for 6 days while exploring lawyers and the National Highway Traffic Safety Administration. None were of help. I picked the car up yesterday and held my breath driving home. This weekend I will try to trade it in for another make, I'm sure at a significant loss.

    Clearly, there is something wrong with the electronic control system.
  • housethouset Posts: 36
    Thanks for sharing your story. This is extremely unsettling. Although the Venza is exactly the car i want to buy for it's style and price, I will not risk my family's safety until Toyota wakes up and starts working toward a real solution.
  • wwestwwest Posts: 10,706
    "...What exactly will this overide entail..."

    Basically a whole bunch of SHEER IDIOCY...!!!

    The indications, at this moment, is that the engine control ECU is "out to lunch", stuck in an illegal instruction execution sequence, when UA occurs. So it is shear idiocy to add more firmware, BTO firmware, to the engine ECU with the expectation it will work.

    But that's what the idiots at Toyota/etc (NipponDenso and Denso US, in reality) appear to be proposing.
  • jkl01jkl01 Posts: 1
    the news that your Venza reacted with UA during the braking process has reinforced my first reactions to my car's brakes. My Venza brakes are behaving like they will accelerate as I apply the brakes and only after a momentary delay and surge does the brakes kick in.Its somewhat reminescent of a clutch that is held too long and the engine continues and no braking occurs, or sometimes the cars lurges faster. At some point, following your article I wonder if my brakes will not kick in before the surge gets out of control. Its like I have to be very very careful when children are on my street that the car will brake or even slow down when I want it to. My car doesnt have 1000 miles on it yet. I've had it in the shop and the report was that they could not find anything wrong at this time.
  • ab18ab18 Posts: 4
    I purchased our 2009 Venza on February 6th of this year and just discovered that the recall notice for this vehicle was issued by Toyota on January 27th - some 10 days earlier. More than one of the salespeople helping us at the time made a point of declaring that the Venza was not on the recall list and so we went ahead with our purchase. Now, my wife does not want to drive the car and my kids don't want their kids in the car either. I am curious to know if we have any recourse, either with Toyota or the dealership. Even if Toyota had not noticed the dealership by Feb. 6th, I would think that they (the dealership) had a duty to know and an obligation to advise us prior to the purchase.

    I wonder if this has happened to anyone else?
  • robfilerobfile Posts: 9
    I believe the Venza recall is limited to the all-weather floormats and not the supposed unintended acceleration
  • ab18ab18 Posts: 4
    Yes, the Venza recall is for the mats, but after reading Johnk12's message, I am not convinced that it is just that. Especially after all of the issues with the Prius.

    My question was more along the lines of receiving advice on how best to approach Toyota and the dealership regarding the sale of a vehicle that is known to be on any recall list - wether it is mats, software or whatever. I seriously doubt that we would have purchased the Venza knowing that it was on the recall list. We would have continued our search for a low mileage used Highlander to replace the one that was totaled recently. We did not have a lot of time to research different vehicles and were dependent on a dealership (and brand) that we have come to rely on and feel it was their obligation to be forthright with any information - especially involving recalled cars that they were selling.

    Any thoughts on how to deal with this situation would be appreciated.
  • robfilerobfile Posts: 9
    The Venza has the Denso pedal which is not part of the recall and isn't the same as the Prius. .

    Reference: http://blogs.insideline.com/straightline/2010/01/toyota-recall-update-3-how-to-t- ell-which-pedal-you-have.html

    FYI the Venza recall is the same recall that is on the Highlander.

    While I'm not calling into question Johnk12's issue, I certainly would have left an email address on this forum and would want to talk to anyone who had a similar problem.

    However, I do believe that Toyota needs to get to the bottom of whatever is going on. Some of these UA's are legitimate and others are outright scams such as is Prius in California.

    After talking to several people with Toyota as well as those in the industry I have no concerns of UA with the Venza.

    No matter what type of car you own, one needs to be aware of how to stop the vehicle if the worst case scenario.
  • ab18ab18 Posts: 4
    Thanks for the response, Robfile, your comments are appreciated. I understand that the possibility of an acceleration problem with the Venza's are remote and that we should be able to respond to those situations rationally, but my point was not so much with the physical problems with the vehicle as much as the responsibility of the manufacturer and/or the dealership to notify a prospective owner that there is a recall pending on the vehicle that they may be purchasing.

    I would like to think that when I go to a Toyota dealership (or any dealership for that matter) that I have been provided with all of the information needed to make a reasonably informed purchase decision - especially if it has to do with safety and specifically a product defect that has already been noticed to the National Highway Traffic Safety Administration as this was 9 to 10 days prior to us buying our Venza.

    I just got off the phone with a representative from Toyota and had a most dizzying conversation with a poor gentlemen that was doing his best to support the party line, but just could not make a rational statement when pressed for details. For example, when I asked him if he could tell me when Toyota noticed the dealerships about the January 27th floor mat related recall of the Venza, he put me on hold for 15 minutes and came back with a comment to the effect that the dealerships have not been noticed as there is not a full remedy for the problem yet. Even though he admitted that the "partial" remedy was to remove the driver's side mat, there was no obligation on their part to notify customers of this and that it was up to us to find this information on their website. He stated that they don't have a responsibility to notify their customers until a full remedy has been determined at which time we will get a formal notice in the mail. (Needles to say, this was not an acceptable response and his supervisor will be calling me in the morning.)

    The bottom line is this - a customer shopping for a car should be told by a representative of a factory sponsored dealership of any recalls - whether pending or fully completed - so that they can make a fully informed decision when deciding on which vehicle to buy. I have been a loyal Toyota fan for over 25 years, but I think they have some serious issues and this situation seems to be further proof of that.
  • ab18ab18 Posts: 4
    An update to my last post - a supervisor from Toyota called me yesterday and actually apologized for the "miss-information" I had received from his customer service rep. He stated that Toyota should have notified car owners by now. When I asked him if and when the dealerships were notified of the floormat recall on the Venza's, he researched it while we were on the line and reported that the dealerships were emailed the information immediately (January 27th or 28th - some 9 to 10 days before we made our purchase).

    The supervisor was honest and forthright with his responses which I appreciated very much. Unfortunately, I now have a bone to pick with the dealership for not being the same with us. I'll let you know how that goes.
  • sam063sam063 Posts: 1
    I have the exact same problem with my 2010 Venza bought in April'10 and brought it back to dealer with 4400 miles on it. I left it at Toyota for the day. (by the way - no loaner cars!) They proceeded to call me later and said the car is ready and wont surge anymore. They actually ended up cutting my rotors at 4400 miles. I have had many brand new cars and NEVER heard of this. I dont think they even though twice that there might be a defect in the brakes or rotors and whatever could be the problem besides CUTTING my rotors. I think they have a big problem and now I do also. I cannot trade it in. I have decided to ignore it for now. And I did ask my salesperson before the purchase if it was on recall list which she assured me it wasnt, and hello - 3 weeks later- I got the recall for the gas pedal problem with the mats but dont bring it to dealer as they dont have a fix for it yet. I am very disturbed and god forbid if something happens because of this to myself or my family or someone else. I am lost. Any suggestions?
  • marvin6marvin6 Posts: 72
    We bought our 6 cyl venza at the end of April and have just over 1,000 miles on it. We have no brake issues, but I do totally agree with you that you should have been informed of any recalls. That being said, I don't think there is anything wrong with the mats. I've been driving over 35 years and I have pulled the mats out from under the pedal of just about every car I've ever owned or driven (with the exception of those with retaining hooks on the mats). This car has the hooks to hold them in place. I think the old saying "if you can scare people you can take their money" (or control where they spend it) applies here. UA is not unique to toyota by any means, but I think the hype is because toyota is a foreign-owned company with non-union labor. I'd suggest you drive and enjoy the car.
  • dee2010dee2010 Posts: 2
    I have had my Venza for 3 weeks and the AC quit cooling. Per the Toyota dealer, a rock has gone thru the grill and busted into the conderser causing it to fail. I was sitting in traffic when this occurred and obviously did not hear anything hit the car. Now they want my insurance company to pay for the repair and I pay the $500 deductible. Is this true? IF THEY ARE TELLING THE TRUTH, this is a faulty design and it can happen over and over again. It's not like I was out 4 wheeling when it happened. Any thoughts? Should I get a lawyer?
  • wwestwwest Posts: 10,706
    Dealer appears to me to be on rather solid legal ground.
  • The condenser could have been damaged when you were driving on the highway and it wasn't until enough refrigerant leaked out did you notice it while sitting in traffic. I've had rocks crack my lights and windshield while driving. It's just the reality of driving on the road were all sorts of debris can get airborn and hit your car as you travel 50+ mph into it.
  • dee2010dee2010 Posts: 2
    Well, the large puff off smoke that suddenly come up from the engine while I was sitting in traffic has me wondering. I talked to the insurance adjuster today. He will require proof of impact by the rock so I'll know soon enough.
  • 1trulove1trulove Posts: 29
    Just had my 5,000 mile service from a dealer in NH, wher we send the summer. I was surprised when told that there was a recall on the throttle. We, like others in this forum were told that only the mat was involved in a recall. But, better late than never and they replaced it and "reprogramed" it for free. It just makes me question the information we get. (ie. speed, honesty, PR, etc.) :confuse:
  • what's up with the throttle body in the Venza????? I have Ford Freestyle (07) that has sudden "lurching" problems and Ford wanted to replace the throttle body but from the forum on the freestlye, i went with just cleaning the fuel injection system which seemed to have fixed my problem a whole lot cheaper that replacing the throttle body. There have been lots of Freestyle owners with the same problem and they reported having to waits months to get the replacement throttle body. Wonder if the Throttle body is the same in these cars. The Fuel Induction cleaning service fixed my problem so far (almost 6 week w/o any lurching). But now am facing having the have my CVT transmission get 60K service done and am afraid that FOrd will mess that up. Was looking at the Venza as a possible replacement vehicle but can't face more "throttle body" problems
    thanks for any information.
  • It's September 21st, 2010.

    I'm considering a lease on a 2010 Venza vs. a Subaru Outback.

    All the toyota safety recalls has me very concerned.

    Should I cross Toyota off my short list?

    Would you buy a Venza today?

    Thanks,
    Mike
  • There are no Throttle Body problems with the Venza. I think what you are referring to is the Sticking Throttle Peddle problems with some Toyotas. Venzas did not have this problem but to make sure this cannot happen, Toyota is doing a computer update that will cause the engine to go to idle speed whenever the brake is applied no matter what the position of the throttle peddle.

    My 2009 Venza has about 19,000 miles and I have had ZERO mechanical problems. I recently completed a 600 mile round trip to St. Louis and got 30.4 mpg! This was with a load of 3 adults, one baby, one golden retriever and luggage and averaging 70 mph. I heartedly recommend the Venza as a replacement for you Freestyle.
  • srk12srk12 Posts: 5
    thinking abt buying venza...
    could we assume that a new venza has been corrected for all the issues that came up until now? any preference between 4 cyl and 6 cyl from the performance point of view?
  • wwestwwest Posts: 10,706
    "..The are no Throttle Body problems.."

    That remains to be seen. It is entirely possible that the DBW throttle control firmware is responsible for the three apparently VALID engine runaway incidents.

    "Venzas did not have this problem.."

    Says who..? By what authority do you make this statement..?

    " doing a computer update.."

    Useless, quite possibly USELESS computer update.

    Suppose, like I suspect, it actually is the engine/transaxle (DBW, CC) firmware that is flawed...? Embed another firmware routine to "signal" the DBW firmware routine to drive the throttle plate closed.

    That's a false sense of security, safety, if I ever heard one.

    A true failsafe for an inadvertent WOT condition would/SHOULD be implemented entirely separate from any possible causative factors/components. A simple relay system that opened the fuel injector circuit should the throttle plate not quickly return to idle upon brake application would be satisfactory IMMHO.
  • wwestwwest Posts: 10,706
    edited October 2010
    If I were to buy a Venza, or any DBW vehicle with NipponDenso or Denso US as the primary "electrical" component vendor, I would IMMEDIATELY add a failsafe relay that opened the fuel injector circuit if the e-brake, parking brake, were applied with the engine running. Apply the e-brake prior to starting the engine, no effect.

    On the other hand I would also likely drop a front halfshaft and apply a constant 12 volts to the rear drive engagement clutch,....a safe, MORE SAFE, RWD Venza. There is an aftermarket device available so the front halfshaft could be manually (dis,) engaged.

    But what I would REALLY jump at purchasing would be a F/awd Venza using the I4 but upgraded to/with DFI. Improved FE and HP/torque, 187HP now to 210-225(??). Or the displacement of the I4 could be lowered keeping the 187HP level but with absolutely STELLAR FE.
  • I am in the market for a new vehicle and the Venza and Camry are 2 of my considerations. Which engine is in your 2009 Venza? I would assume the 4-cyl with that kind of mileage. I really like the looks and feel of these 2 vehicles over the Hondas but am concerned about safety after reading this forum.
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