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Lexus LS 400/LS 430

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Comments

  • Which area dealer was this? Care to share?
  • barry5barry5 Posts: 49
    DEAR RESPONDERS:

         THANK YOU ALL VERY MUCH FOR YOUR RESPONSES, THEY HAVE BEEN HELPFUL AND UPLIFTING.

         THE DEALER IS LEXUS OF MANHATTAN. THEY HAVE BEEN MY SERVICE AGENT SINCE I BOUGHT THE CAR. THEY HAVE BEEN IN THE PAST MODERATE AND RELIABLE. I AM QUITE DISAPPOINTED. THEY DID REDUCE THE BILL BY $350 BUT I STILL HAD A
    $1500 BRAKE JOB. I ASKED WHY THEN DID NOT GRIND THE ROTORS? THERE RESPONSE WAS THEY WERE TO FAR GONE?

       THIS MEDIATION EFFORT IS SLOW AND WITH PEOPLE WHO ARE NOT TECHNICALLY FLUENT. THE PROCESS IS SLOW. I SUSPECT THAT OUTCOME WILL CAUSE LITIGATION AND HAVE ALREADY CONSULTED MY ATTORNEYS [YES PLURAL]. THEY SEIZED ON WHAT LEXUS MEDIATION HAD SAID "THAT ALL THINGS THAT ARE EXEMPT FROM WARRANTY ARE NOT DESCRIBED IN THE WARRANTY MANUAL " THERE ARE OTHER EXEMPTIONS AT DIFFERENT MILEAGES ALSO NOT IN THE MANUAL.

       LEXUS IS INDEED A WONDERFUL AUTOMOBILE AND PERHAPS THIS IS AN ABBERATION BUT I MUST ADMIT THE ICON IMAGE HAS BEEN SHAKEN.

       AGAIN, THANK YOU AND I SHALL KEEP YOU INFORMED.
  • gteach26gteach26 Posts: 576
    Remember in forum-land, ALL CAPS = SHOUTING!!!

    barry5, regardless of what is in the manual or not, I would think your dealership HAS to call you if such a big job is going to be done.

    At least in my experience with Lexus (brake job at 25K miles on an RX300) they called me as soon as they knew what they had to do and gave me the price quote over the phone ($250) so that I could approve it.

    They didn't even do that? It seems like an open and shut "case" to me.

    Good luck.
  • maxhonda99maxhonda99 Posts: 1,289
    You got screwed big time by the dealer. Although, I will say they have no reason to cover your rotors under warranty. Why? It clearly states somewhere in there that normal wear and tear items are not covered. And I believe it says brake pads/rotors are only covered for 1yr/12K miles from date of purchase. I believe all/most warranties are the same. But $1,500 just for front brakes is ridiculous. The most it should cost it should cost is about $400. Each rotor runs about $100-$125, pads are about $75, and about a hour to hour and a half labor if just installing new rotors.
  • Berry:

    If it is not too late be sure to get the old rotor and brake pads.

    Note: Your dealer is not on the Lexus Elite list...There are 7 other NY dealers who are Lexus Elite.

    Does NY law require that they give you a written estimate of the repair cost?...It is required in my state.

    I still question why the Dealer didn't note the brake usage in their regular maintance..You might check your service slips and see if they checked your brakes and your maintance manual to see if that is a scheduled maintance item that they should have taken care of.

    Good luck...It seems to me you have a lot of ammo to throw at them.
  • barry5barry5 Posts: 49
    DEAR MAXHONDA 99.

         THANK YOU FOR YOUR INPUT. I HAVE STUDIED THE MANUAL AND CAN FIND NO REFERENCE TO ROTORS NOT BEING COVERED. YOU ANSWERED A CRUCIAL QUESTION THE COST OF THE ROTORS AND TIME. LETS BE CONSERVATIVE 4 ROTORS@100= $400 LABOR 1.5 HOURS $120 WHICH EQUALS $520. BY YOUR CALCULATION 4 BRAKE PADS COST ME CLOSE TO $900, I THINK THAT IS ALSO EXCESSIVE.

        AGAIN IF YOU COME ACROSS THE REFERENCE CONCERNING THE ROTORS PLEASE LET ME KNOW AND THANK YOU AGAIN FOR INFORMING ME OF THE APPROXIMATE COSTS.

        CAVEAT EMPTOR..BUT ALSO LET THE DEALERSHIP BEWARE.
  • sv7887sv7887 Posts: 351
    Hi Barry,
      I too, find this very strange. It seems quite odd that a Lexus would need replacement of the rotors so early. I had a similar problem with the lexus dealer about 6 yrs ago. However, once I complained, they immediately refunded my money. The Rotors for an older LS400 are $105, and $162(Rear) Those prices are from Irontoad.com, and I'm sure the prices for a newer LS430 are higher. Also the dealer will probably charge more to begin with.

       While on the topic of brakes..How long are Rotors supposed to last? Also, is there any reason to resurface the rotor everytime the brake pads are changed? When I went to Midas they were adamant about doing this everytime the pads were changed. Unless there were visible surface defects, I've never allowed them to do it..Anyone know the real story?

    SV
  • patpat Posts: 10,421
    Hi Barry,

    I'm really sorry this has happened to you.

    I think the point is that warranties describe what they cover. Anything they don't mention is not covered. And generally speaking, items that fail due to normal wear and tear are not covered.

    There should be a statement somewhere that tells you that much.

    Brakes and rotors are considered items that are susceptible to normal wear and tear - so I think folks here are telling you the claim that these things are not under warranty is valid.

    But the folks here are also telling you that the amount of money you were charged under the circumstances you describe is outrageous, and that they think you have an extremely legitimate complaint that they think should be rectified, and indeed will have to be rectified in some manner.

    But hey, I got to say one thing here -- please TAKE OFF YOUR CAPS KEY! :-)

    It looks like you are yelling at us and it makes your posts very difficult to read.

    Keep us posted on how things go.
  • ljflxljflx Posts: 4,661
    Michael mattox pointed out that Lexus of Manhattan is not a Lexus Elite dealership and this is probably one of the reasons you have a problem. My business partner got his first car at Lexus of Manhattan and had always been satisfied with them. But he got his 2001 from massachusetts because the LS430's were hard to get for a while in 2001. There is no reason for price gouging but I'll bet they just thought you were pushing this cost off to a business and wouldn't gripe about it. I also wonder how much repair and maintenance work they get given their Manhattan location. If I were you I'd take this up with Lexus as you are doing and the better business bureau. If you weren't given an estimate beforehand or if an estimate had a wide range of price possibility you will have a strong case with the better business bureau. The problem with attacking this legally is that the law bill will make the repair bill look cheap. I would also call one of the elite dealerships in NY or nearby NJ and find out what the rotor work would cost with them. If it is markedly lower you will also have a much stronger case all around - including with Lexus HQ. Probably the best place to start is Bay Ridge Lexus as they are quite close in proximity to Lexus of Manhattan and in the same city of course. I don't remember if they were an elite dealer though.

    Good luck and keep us posted (in small letters though).
  • wwestwwest Posts: 10,706
    I always do my brakes myself, generally only pads, ~$100 front, lubs the sliders and go about my way. The only time I turn the rotors is if I get vibration during braking.

    My 92LS, w/94k miles has had the front rotors turned once.

    The only other valid reason for turning rotors IMMHO is if the pads got worn down to metal on metal.
  • anthonypanthonyp Posts: 1,857
    Unfortunately Lexis is not what it once was as far as service goes..When my breaks had a problem four or so years ago, they replaced everything with no charge and gladly...I must admit they are expensive for routine things,but have never taken advantage of me as they have you with more than a thousand dollars for your breaks..I can`t believe that the home office won`t do something for you. Maybe another try would be worthwhile..Tony
  • Bay Ridge is listed as Lexus Elite.
  • maxhonda99maxhonda99 Posts: 1,289
    Barry5,

    Well, I don't have a LS400 but my father in law has a 2000 LS400. I'll take a look at his manual the next time I'm there or he's at my place. I help him out all the time with his cars maintanance because if I didn't he would get robbed blind for stuff like tires & brakes.
    He just replaced the front brakes on his LS400 for the first time @52K miles, I sent him to a local shop that resurfaced the rotors and installed new front Lexus pads for $140. His Lexus dealer quoted him about $350 for the same work.
  • vchengvcheng Posts: 1,286
    If a car is left for considerable periods of time in a humid area (close to the sea for example), the rotors will rust pretty quickly and thus wear far more during the first few miles of driving again. (Rust will appear within 24 hours even in relatively good conditions, take a look yourselves.) In the north, road salt takes its toll as well. Thus the wear and tears on rotors on two cars with 50k miles will be far greater on one car that is used only on weekends vs one used every day, everything else being equal.

    I think the issue is more whether Barry5 was given an estimate before he approved the work, rather than trying to assess the need, since there are too many caveats and variables there.
  • ifpskenifpsken Posts: 39
    Which San Diego dealer took care of your CBEST change to allow door lock to occur at 12mph? I had my LS430 in today for the 5k service and the tech showed me the options which were available and the 12mph option was not listed. His explanation was that Lexus may have changed (increased) options available on the newer manufactured LS, mine was mfg'd 12/03.

    I would like to call your San Diego dealer and ask if the date of manufacture limits the various options available.

    Thanks, Ken
  • My dealer is Lexus of Carlsbad. Frankly, I think that what really happened in regard to the CBEST door locking options was that I called Lexus USA in Torrance about the problem, and they called the dealer and told them how to operate the CBEST computer that does the changes. I got a 'bafflegarb' explanation from the dealer service department about a "new" computer program "just" received from Lexus that allowed them to delve down an additional level to see more setting options. Lexus Torrance called me a few days later to see if I was happy (I was), but danced around about the fix involved, saying only that they had "discussed" the tech issues with the dealer service department. I don't think it's a date of manufacture issue. Hope this helps...

    By the way, I probably should change my name to VistaTom since I bagged it from San Diego a couple of years ago...too much Chargers ticket guarantee, Padres stadium, employee pension fund, city council ethics, traffic problems, etc. etc. ...
  • chicagoedchicagoed Posts: 69
    Tom, are you saying that the dealer did NOT get a new or updated service device or tool to communicate with the car's computer, one that had some features that were lacking from the older one? And that all that happened was that some expert at Lexus USA told the dealer how to do it with the existing service tool?
  • ChicagoEd:

    I do NOT know what happened at the dealer. They told me that they had received an update...I suspect that they were informed on how to better use the CBEST device. At any rate, it works...now...
  • jbianco12jbianco12 Posts: 125
    Within the next couple weeks I'll be bringing my 02 in for the 30,000 mile service. Does anyone recall how much this service usually costs? I want to be a bit more informed on what to expect given all the recent messages about people being over charged and/or over serviced at some dealers. Many thanks to all...
  • chicagoedchicagoed Posts: 69
    My dealer's price list for this is $530. When I get there I will give it a lot of thought before I do it, if I do it.
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