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Pontiac Torrent Lurching

2

Comments

  • Christina,

    Care to go for 100% satisfied customers and win back a GM owner? I'd like to know why only some 2007 Torrents get the coverage.
  • gmcustsvcgmcustsvc Posts: 4,001
    steelers6pak,
    Have you spoke with Customer Assistance? Can you please email me your VIN so I can personally look into this for you? I look forward to your response.
    Christina
    GM Customer Service
  • I sent you an e-mail with the requested information. For the purpose here, I have spoken with a number of GM reps, including Caron from this site. All of which eventually just say my vehicle is not eligible based on VIN, despite the orginal Pontiac Service representative stating otherwise.
  • gmcustsvcgmcustsvc Posts: 4,001
    steelers6pak,
    I would like to explain why only some vehicles are included in certain recalls. These are only examples and not specific to this situation. I am just trying to explain understand the types of reasons. One example is say we get a bad order of parts from the supplier we can pin point what vehicles by VIN’s that part went into, yes other vehicles may experience similar problems but it’s not due to the part. Sometimes there may have been a problem that occurred on a specific shift in the plant, we are able to track the VIN’s that were involved in this problem on that shift. I hope this helps explain a little more why there are sometimes VIN specific recalls.
    Christina
    GM Customer Service
  • The VIN was e-mailed, I did not post it to this site. It is not on the list, so you can save some time. Rest assured my car was affected though, plugs and wires thrashed at 66K.
  • steelers6paksteelers6pak Posts: 19
    edited July 2011
    Here are the orginal list of "qualifiers" per Pontiac sent to me in the copied e-mail (minus my name):

    Hello XXXX,

    Good Morning! Thank you for sending us an email at Pontiac regarding your request for information about the Special Coverage Bulletin 10250 Spark Plug Wire Warranty Extension.

    We certainly understand your request and we will be glad to assist you properly on this matter. In response to your request, the Special Coverage Bulletin 10250 Spark Plug Wire Warranty Extension is issued to the following vehicle models:

    2007-2009 Chevrolet Equinox
    2007-2009 Pontiac Torrent
    Equipped with a 3.4L Engine (LNJ)
    2008 Chevrolet Express, Silverado
    2008 GMC Savana, Sierra
    Equipped with 4.3L Engine (LU3)

    This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Please reply to this message with the Vehicle Identification Number (VIN) of your 2007 Torrent, along with your phone number, and the best time that we may reach you to assist you further on this matter.

    You can also reach us at the Pontiac Customer Assistance Center at 1- 800-762-2737. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time.

    Make: Pontiac (check)
    Model: Torrent (check)
    Year: 2007 (check)
    Engine: 3.4L code LNJ (check)
    Less than 10 years old: 4 (check)
    Less than 120,000 miles: 66,000 (check)

    Pontiac honoring the above? Nope.
  • We are currently on vacation over 500 miles from home and our 2007 Torrent has started missing again. We had the same problem 2 times before as recently as returning from our last trip about a month ago. The previous times the car fouled (actually cracked) the #1 plug. I guess this is the same problem so I have to get under the car in the morning and try to change the plug before we leave the motel. When I get home this car is going to be traded or fixed.....
  • No shock there; from reading through the various threads (multiple interpretations with the same root problem) I'm guessing owners can expect to be changing their plugs about every 25K. Seems to me that if the problem continues to occur when plugs and wires have been replaced that the problem source has something to do with the engine. And again no surprise that GM won't step in to address the issue properly, if it's not a safety issue forcing an actual recall then it's really just a way to make money on repairs. Same approach they took with failing intake manifold gaskets on their 3.1L and 3.4L engines for years (easy enough to verify with Google search). Wonderful position to be taken by a car maker that was bailed out by two governments, is permitted to file bankruptcy, reissue stock as an IPO (what a joke), and then gets to continue to carry their loses prior to the bankruptcy against their current "profits."
  • gmcustsvcgmcustsvc Posts: 4,001
    dpancake0001,
    I apologize for your frustration and inconvenience. I would definitely recommend taking the vehicle into your dealer of choice. Please keep me updated on your situation.
    Christina
    GM Customer Service
  • dray21dray21 Posts: 4
    My plugs r not cracked put it does have a bad misfiring.did the plugs and wires fix it permently
  • The repair was recent, so the new plugs and wires have corrected the lurching. Based on what I have read here it would seem that the replacements most people have used have also failed early. GM apparently will indiscriminately choose to correct some as warranty repairs, others they will not. Given repeat failure of plugs the issue is not likely the plugs, but a design flaw, or material flaw with the engine itself. When considering the plug location I would hazard a guess that the plug wires are exposed to too much heat and get damaged, causing bad current to the plug and further damage. GM in my numerous conversations with the "customer service" reps won't say what the root cause was. If I had to bet I'd guess it has something to do with design compounded with pathetic quality control at a Chinese plant where these engines are made. GM is a shadow of the American company I used to love.
  • I have only 24000 miles on my 2008 torrent, 3.4 engine. I just now find out there is an issue with this fault that it might affect my car. vin #2ckdl33f286306526
    please could you verify my car is covered. code p0301 comes on with check engine light
    then goes off, engine miss power going up the hill or under a load. 3 yr warranty just expired
    need help, thanks,
  • fixwingman,

    If you want to find out if they will cover the problem under warranty you need to go through GM. I'm not convinced the "reps" here are legitimate GM employees anyway. I would contact Pontiac via their website, and take the car to a GM dealer. Based on my experience, they are saying if you did not get the service bulletin mailed to you then your VIN is not covered (even though your car likely has the engine with the problem). The other obstacle I ran into was they continually questioned why I did not have my car repair done at a GM dealer. Apparently they failed to notice that the Pontiac dealers all went away after we bought our cars, not to mention you are not under any obligation to use them. Good Luck.
  • On my way to Minnesota from Colorado I have experienced the same problem. Have to drive back on Sunday, but can't get to a dealer between now and then. Gonna be a nerve racking ride home
  • My torrent is experiencing the same problem. I am curious whether your Check engine light came on. Mine is not on.
  • gmcustsvcgmcustsvc Posts: 4,001
    youngbought,

    I apologize for the problems you are experiencing. Were you planning on havign the vehicle diagnosed by a GM dealership? Please keep us posted when the issue has been taken care of.

    Thank you,
    Caron, GM Customer Service
  • The engine light never came on, it's likely your plugs and wires. My experience is that the GM Customer "Service" on this site are just trolling to give the false impression that some a GM still cares.
  • boz48boz48 Posts: 1
    I have the same issue with my 2007 Pontiac Torrent and called customer service only to be told that my VIN did not fall into recall, even though my car has the the same issues that the recall is supposed to cover.

    We had this car in and out of dealer for varius issues while it was under warrenty, none which ever really were fixed, just band-aided and now it's out of warrenty and still has a laundry list of probelmes. So this is the last GM product my family will ever purchase. Good work GM, another young american family that won't buy your sub-stardard products.

    :lemon: :lemon: :lemon: :lemon:
  • gmcustsvcgmcustsvc Posts: 4,001
    boz48,
    I apologize for your experience and frustrations. Can you please send me your case number from Customer Assistance as well as your VIN? I look forward to your response.
    Christina
    GM Customer Service
  • I have a 09 Torrent, started experiencing a stutter/hiccup last week, hits usually betw 50-55mph, I thought it was bc I needed a new air filter, bad gas etc..called the dealer, rep mentioned the wires/spark plugs and I took it in today. Just got a call from him, it was actually a bad fuel injector, it was intermittently running on 5 cylinders instead of 6 and he also suggested an induction service to clean out all the fuel lines/injectors at 33k miles!?
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