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2001 JD Power study on long-term (5 year) dependabilityhttp://www.jdpa.com/presspass/pr/images/01102a.gif:
Jaguar - 3rdLincoln - 4thCadillac - 8thMercedes - 10th
2001 JD Power study on customer satisfaction with dealer servicehttp://www.jdpa.com/presspass/pr/images/0127a.gif:
Cadillac - 3rdLincoln - 8thJaguar - 12thMercedes - 13th
2001 JD Power study regarding customer satisfaction with the sales experiencehttp://www.jdpa.com/presspass/pr/images/0139a.gif:
Cadillac - 2ndJaguar - 5thLincoln - 6thMercedes - 8th
Jaguar, Cadillac and even lowly Lincoln do better than MB. Lexus, on the other hand, is at the top of every list.
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