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Mercedes-Benz E-Class Sedans



  • Hi, I too have similar concerns as jsalemi regarding the cost/availability of an aftermarket cd changer for a 2002 E320. Currently there is no phone or COMMAND system (and never will be). Any help/suggestions will be appreciated. Thanks
  • Well, we ordered our E320 last Saturday; we'll be picking it up on Feb. 26th (it's still on the boat crossing the great wide ocean). I decided to go with the dealer-installed CD changer after all -- the price we got on the whole package (E2 option, heated seats, and the CD changer) was just too good to mess around with aftermarket stuff. Besides, if it doesn't work it'll be easier to get support this way. :=}

    The dealer has additional cartridges, and I've seen from some back discussions here that Circuit City also sometimes carries some that are compatible with the MB unit. So we just went for it.

  • This is a continutation of my post from Feb. 4.

    Got a call from my wife just now. Seems one of our credit cards had two more yearly TeleAid charges. Recall I cancelled TeleAid, got a credit for the erroneous Year 2 charge of $258 and change, back in early January.

    Now, they have charged me two additional times on the same card. I have been on hold for 10 minutes trying to get them to reverse these two charges like they did last time.

    The whole TeleAid organization is an embarrassment to MBUSA, and MBUSA's relationship with these incompetent boobs should be terminated immediately.
  • jneejnee Posts: 21
    Hi everyone! Thanks to all those who post messages...I find them very helpful and don't know what I would do without them. I'm still learning a lot about my 2001 E320 4matic. Has anyone else had trouble trying to cancel tele aid? I plan on cancelling mine and would like to know how many others have had trouble cancelling tele aid.
  • hjbornhjborn Posts: 20
    As I recall, I had no trouble at all cancelling my Tele Aid service. Shortly before the first year was up on my 2000 E320, I received a form from Tele Aid concerning the extension. I simply checked off the box that said I didn't want to continue it, sent it in, and that was the last I heard from them. Of course, I watched my credit card account for a few months, but the charge never did appear. Incidentally, the service is a joke. I never used it the whole first year. I would have been happy to continue it for a fee-based service, say $5 a call or so, but not at the yearly fee they wanted.
  • paulchiupaulchiu Posts: 378
    Anyone know if the E55 wagon will be available in the US in 2003?
  • bmms8bmms8 Posts: 86
    i called the 800 mb # yesterday and they said that the 2003 e-class wil be coming out in mid march-april, it is hard for me to believe that, only becaue my dealersaid around august, so iuf any one has any info on the new e-class, plese tell me, and if nobody knows anything about it, ad wantssoe general info go t msg: 2858, the germancar fan site is awesome
  • y2k4my2k4m Posts: 9
    I encountered something this past weekend that I have never seen before and thought I'd shoot it past the "experts" to see if anyone else has run across the same problem. When I went to fill up the gas tank it only registered 3/4 full, which I hadn't notice until after I paid and pulled away. Thinking that I had only partially filled the tank, I circled back to the gas station to top it off. After a few minutes of careful nursing I was only able to squeeze in an additional 1/2 gallon and still the gauge only read 3/4 full. I even looked at the computer reading of the gas tank and it too read 18.1 gallons. Has anyone else run into this? This is the first time it has done this (and hopefully the last), but still a bit disconcerning.
  • shiposhipo Posts: 9,152
    Hmmm, well at least some of the information you were given is incorrect. Mercedes-Benz does in fact sell the exact same models in Canada as here in the States. When I worked for MBUSA, I wrote the Customer Assurance system which tracks all Customer Service calls, Roadside Assistance calls and any direct contact from a Mercedes driver to MBUSA. Needless to say, given the borders to our north and south, we took many calls from folks who purchased/lived in either Canada or Mexico who had driven into the US. While there were service differences on some of the Mexican cars, I am unaware of ANY differences between the Canadian cars and their US siblings.

    I think you may have to dig further.

    Best Regards,
  • vs4vs4 Posts: 70
    Thanks for looking into it. I talked to Mercedes Canada and Mercedes USA and they told me that the main difference is between the frame of the car when I asked can you elaborate on this then they told me that the bumbers of the car do not meet Canadian standards, in Canada they are suppose to be 5 mile and in the USA Mercedes E-class has 2.5 mile bumper. I asked them how come I cannot change that and they told me the dealers in Canada will not do that because this is a complicated stuff because they have to change things which take the impact of the bumper. It sounded like they are just BS'ing. Please let me know if you still have any contacts at MBUSA whoc can help me.

    Thankyou very much.

  • After looking for a SUV I just can't get myself to buy and drive one. So I have switched gears and am now searching for a 99-00 low mileage E320 4matic.

    Several questions:

    1. What are the standard services that should have been performed in the first $50K?
    2. What does MB recommend for oil change intervals (5K ? $7.5K)? Given the car will probably be off lease I am sure the intervals would be no more frequent than the minimum required by the owners manual.
    3. Can you give a basic idea of the cost of routine maintenance - just to prepare for the surprise down the road.

    Thanks in advance.
  • shiposhipo Posts: 9,152
    I'll ask around.

    Best Regards,
  • wnielwniel Posts: 97
    What you have is a fuel sending unit corrosion problem. I have both a ML320 and a E430 that is 1.5 years old and have had the fuel sending units replaced in both of them. It is my understanding that the fuel additives that have been added especially in Calif. raise havoc with the contact points of the unit causing them to corrode. Take it to your dealer and they will install a new one that is modified to operate with the fuel that is sold over here.
    Hope that this helps.
  • patpat Posts: 10,421
    Hi all,

    A reporter is trying to find consumers who've traded up from mass-market brands (e.g. Toyota, Chevy, Ford, etc.) to luxury nameplates. He says, "I'm not looking for lottery winners, just regular folks who wanted more car." If you have a story to share, please send it to me at It is helpful for you to include your e-mail, phone number and city/state of residence when you respond. Deadline for submission to this one is March 6. Thanks as always for your input!

    Very best,

    Jeannine Fallon
    PR Director
  • y2k4my2k4m Posts: 9
    Thanks for the quick response, I thought that I was loosing it when this fuel problem occurred. I assume my E320 (2000 4-matic) fits the same criteria as yours and needs to make an appointment with the dealer. Glad to have such a wealth of knowledge at a moments notice.
  • w210w210 Posts: 188
    If I were in your shoes, I would directly contact MB Germany to clarify.
  • spfoteyspfotey Posts: 130
    anybody know?

  • cticctic Posts: 291
    One trivial thing where a US car wouldn't pass Canadian specs is the DRL.

    That used to be a big issue in the US but I don't hear about it anymore.
  • mbdrivermbdriver Posts: 426
    jks320 - First, I'd advise you to look for a 2000 or 2001 E320 4matic and forget about the 1999 model. MB did a significant face lift and made a number of changes starting with the 2000 models (which are almost identical to the 2002 models, except for the wheel design). Also, the MB warranty for the 2000 or 2001 is 50,000 miiles/48 months, so you'd have more warranty available, particularly on a low mileage car. If you're really fortunate, you might be able to find one with the optional but transferable additional MB warranty (additional 50,000 miles/ 48 months) that retails for about $2650.

    You can check what standard services are performed during the first 50,000 miles on any specific car you're considering -- it will depend on the car's age and mileage. For example, I bought my 2000 E320 in late April of 2000, and until last month the computer kept saying "Service A in xxxx miles." Then, because I only had 9000+ miles on the car, it suddenly changed to "Service A in 30 days" and kept decreasing each day until the dealer performed the service several weeks ago.

    Regarding oil changes, MB doesn't recommend a specific interval -- since they're paying during the warranty period! It's tied to the service schedule which is determined by the computer, based on driving style, conditions (dust, sand, etc.,) mileage or total time for limited use (like mine). I had my oil changed at 5,000 miles (at my cost) and switched to synthetic, which all MB dealers now use by factory direction.

    Routine maintenance, therefore, is free during the basic warranty period (except for owner directed, i.e., early, oil changes). Bottom line -- you'll obviously pay more for a newer, low mileage E320, but in the long run it may be worth the trouble and extra cost.

    Hope this helps.
  • In response to message 2972, I do think that they are BS'ing. The 5MPH bumper impact Standard is in the US. It applies to cars, not trucks. One difference between the US and Canada is the daytime running lights. There might be other more stringent criteria in Canada, but a 5MPH bumper impact standard is not one of them.
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