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Mercedes-Benz E-Class Sedans

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Comments

  • microrepairmicrorepair Posts: 505
    I guess most of the 'noters' here must spend all their time on Edmunds and didn't notice the Insurance Institute report last week that rated the E-class as the safest sedan in the US interms of accident fatalities. I can't believe that hasn't been mentioned here yet..

    The #1 rating didn't surprise me. From personal experience (no, it wasn't even close to being THAT bad an accident) I can attest to the passenger protection systems in the E-class. I was rear-ended in my 96 E320 and although the rear bumper ended up near the rear shelf, there was no glass breakage and my knees never even touched the lower dash panel. The seat belt really tightened up as advertised and the headrest worked perfectly. I was not injured in spite of over $12,000 of body work to make it like new again. The crush zone did it's job and left the rear window intact! And me too!

    As a result of that I recently bought my second used (er, pre-owned!) E320, a 2001. And re: reliability, I have not experienced the failures that others seem to be having. The only failure on either car so far was that my 96 needed a head gasket and a water pump at 120K miles. Expensive, yes, but not too bad for the mileage considering the quality of the driving experience.

    As for the cost of the Service "A"; I just had to pay for it on my 2001 and my dealer charged $220 but also insisted that I needed an air filter for an extra $35... One would think that paying $220-250 for an oil change would get you a free air filter...?

    But that was all forgotten as soon as I put another 20 miles on it. What a pleasure to drive these cars !!
  • bigrobnhbigrobnh Posts: 114
    "But that was all forgotten as soon as I put another 20 miles on it. What a pleasure to drive these cars !!"

    Agreed. My post service visit/fiasco foul mood rarely lasts more than a day or two. I fear that might not be the case when the "work" they do is no longer under warrantee and I get to pay for the pleasure.

    Regards,
    BigRob.
  • merc1merc1 Posts: 6,081
    I'm not surprised that it wasn't mentioned because on the sedans boards if it isn't negative this type of news isn't worth mentioning when it comes to Mercedes-Benz. Only the negative stuff gets the posts here because anything positive isn't in keeping with certain people's view of Mercedes, which by the way isn't based on anything other than what Consumer Reports or the Wall Street Journal says.

    Saying Mercedes is a leader in safety isn't understood unless certain agencies acknowledge it. Reading a lot of the posts on certain boards here you'd think a Mercedes is totally incapable of doing anything right.

    M
  • patpat Posts: 10,421
    Ahh, I think the sarcasm - particularly in this dedicated E-Class discussion - is not called for. Anyone can link to those results and, like microrepair, I also am surprised it took this long.

    So let's talk about the results instead of getting all wound up about posts that were NOT made - seems kind of odd given that everyone here is responsible for NOT making a post. :)
  • merc1merc1 Posts: 6,081
    Correct!

    M
  • mark156mark156 Posts: 1,992
    Hey, I'm just pleased that they agreed with me! I knew I had a very safe car, that's why I bought it.

    Mark
  • bedicobedico Posts: 1
    I am trying to change the plugs and wires in my 1986 300E. I have changed lots of plugs in many US engines, but removing the boots/plug wires on these plugs has eluded me. I bought a special padded plier tool, but all I have done is to crack two of the, what looks like, plastic cylinders inside the rubber boot. I have had the car for 2 years, and I have no idea of when the plugs were last changed. How do I get these plugs out?
    Bedico
  • leo23leo23 Posts: 4
    I recently went in for routine oil/lube around 48K, still under warranty and was told I had a aircondioning leak and a broken front "tierod", covvered by my factory warranty; plus a $500 break-lining job I had to pay for out of pocket.
    I was a bit shocked that I'd have these problems while still at only 48000 miles...does it seem reasonable to expect? Also, is there some way of checking whether I really have a 4-matic? The front weels don't seem to move when I get on an icy surface...and I wonder why?

    Thanks,

    Leo23 (email: lg4@nyu.edu )

    Today I had yet another problem: the passenger-side window will not go up! (all the other windows work alright). What might be the cause? can I fix it myself? as I can't really get an appointment at the MB dealers within a week... and its still cold out here in Massachussets.

    Thanks--

    Leo
  • patpat Posts: 10,421
    Posting your email address is a gift to the spam bots. If you want folks to have your email address without signing up for a boatload of spam, all you need to do is make it public in your profile. That way only logged in members can see it and the spam bots can't touch it.

    If you want me to delete your message, just drop me an email - then you can repost without it.
  • wbreaux1wbreaux1 Posts: 55
    I had 2 "window regulators" go out, and it was several hundred dollars each (as I reacll) to replace each one.
  • mark156mark156 Posts: 1,992
    Leo, I also had a rear window regulator go out on my 2000 E430 about a year ago. I currently 28,800 miles on my car now. As I recall, it was less than $200. Other than that, I have not had any problems since going out of warranty last October (knock on wood).

    The warranty issues were two sets of sunvisors on both sides. The mirror flap would just break off and they were not used much at all. I had a fog light assembly break where it would not aim correctly. I think that's all in the 5 years 5 months that I've owned my E other than regular maintenance.

    Mark
  • donald02donald02 Posts: 54
    I have a 2001 E-430 and I seem to remember that about 2 years ago I got a notice of an extended warranty on window regulator replacements on the E-class. I'm not sure of the particulars but you may want to investigate.
  • bigrobnhbigrobnh Posts: 114
    Just went out to run errands on lunch and noticed a wet spot under the car. Not the typical twin puddles from the AC but right up front just left of center facing the car. Lift the hood, frame under that corner of the radiator is wet. I also notice the brand new hose they put there on Dec 27th which is just above the spot still has its' MB label on it.

    I give them a call, they look up the records and confirm that they just replaced the lower radiator hose but the leak could be anything. Well, it's 50 miles one way from work and 30 from my home...I ask if they'll come get the car and leave me a loaner. They reply that that is a service they no longer offer (this is something they did for me when I went through the 3 tries to fix a leaky transmission). So next Tuesday I start down that winding road of getting the car serviced.

    They never fix things correctly the first time. They never have parts. It is sheer luck if you can get a loaner. They actually have reduced what they will do to service a customer. When the car works I love it but I will never, ever, buy one of these again. And it will be totally due to the service I've received as I understand that cars are mechanical and will occasionally need to be worked on.

    I really, really hate my dealer and service department.

    Regards,
    BigRob.
  • bigrobnhbigrobnh Posts: 114
    Good news was that the leak wasn't the coolant system but the passenger side headlight washer nozzle. Of course they did not have the part so aftermy 50+ mile round trip plus 1 hour on the road + 2.5 hours there (they did put on my summer tires) the car is not fixed. On top of it all, it is not covered under starmark (I'm at 4 years + 4 days and 57K miles so regular warrantee is expired). Great coverage. Estimated cost to fix, $350.

    Looks like luck is more important than an extended warrantee if you're going to own one of these.

    Regards,
    BigRob.
  • mark156mark156 Posts: 1,992
    Bigrob... funny that you mentioned the headlight washer nozzle. I was with my friend who has a 2001 S500 and when he pushed the headlamp washer button, I saw something pop up and the water coming from that side was very "gushy". Come to find out, the nozzle popped off.

    He thought that it was broken but it just popped off. I think the nozzle must have gotten hung on the washer door as it was going down and loosened it. When he took a closer look at the nozzle head, there were no breaks or cracks. Also, when it popped off, all of the washer fluid drained out of the reservoir container.

    So, we just popped the nozzle back on and everything was fine. Did you try that with yours?

    Mark
  • garyh1garyh1 Posts: 386
    So sorry for your pain, BigRob. Why was this not covered under the Starmark warranty? What exception applied to this? Could it be argued that this is part of the electrical or climate control systems?

    $350 for a replacement washer nozzle seems out of line even for an MB. Sounds like time to go to an independent repair shop!
  • rick1rick1 Posts: 12
    We bought a 99 E320 about 7 months ago w/ 45K and w/ 3 yr/100K starmark and have had 2 problems both promptly and cheerfully fixed by dealer. As a virgin MB owner, I am impressed with both the dealer and the car - it is a completely different buying and driving experience. All I can think about now is my next one. (wife drives the e)
    You realize, of course, this is probably the only place you can complain about a faulty headlight washer and garner any sympathy.
  • bigrobnhbigrobnh Posts: 114
    Mark,
    Thanks for the input. I haven't pulled it apart at all. The washer works fine, it just seems to intermittently ooze fluid. Maybe now that the days are warming, there is a pressure change in the reservoir. I dunno.
    I'll take a look at it over the weekend. Worst case, I let the reservoir run dry.

    Regards,
    BigRob.
  • bigrobnhbigrobnh Posts: 114
    Gary,
    I'm not certain what clause of the warranty this is falling thru. I figured the headlight systems would be an important safety system (washers are an integral part of the Xenon package) but they said that the washers are a convenience item. They are probably right as I rarely use them (interesting what the MTBF must be on this part).

    Regards,
    BigRob.
  • bigrobnhbigrobnh Posts: 114
    "You realize, of course, this is probably the only place you can complain about a faulty headlight washer and garner any sympathy."

    My post isn't searching for sympathy about my headlight washer. I'm discussing this specific dealers ability to service my vehicle. As I had posted prior to my service appt (at which time I didn't know what the issue was) I pointed out that they never have parts and these are always multi-day issues. Once again, they met my expectations.

    MBUSA called me yesterday to review the service. They made a point of mentioning that the dealerships are independantly owned but MBUSA has review authority and will check into this for me. They recommended going to another dealer. Unfortunately there are few options where I live.

    The dealership itself is an impressive place. Fresh cut flowers in the waiting room. Green Mountain coffee. Plasma screen on the wall. You could eat off their shop floor. The people are always cheerful and courteous. Unfortunately, they're always cheerfully telling me that the car will be in the shop for another day while they wait for parts; we no longer run a car pick-up service; gee, we've never seen THAT issue before, etc.

    You are fortunate that your dealer was able to solve your problems promptly. That has not been my experience.

    Regards,
    BigRob.
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