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GMC Yukon XL Normal Oil Usage?

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  • thecardoc3thecardoc3 Posts: 1,524
    I have a customer who has a 2002 Toyota Highlaner that has used about 1qt of oil per 1000 miles for the last four years. She got used to adding oil as required and now has just over 225,000 miles on the car and it's doing just fine. The last time she was in she asked if it will see 300,000 which means she will plan on replacing it in about four more years. There is no reason that I can see that suggests she won't get that far. But she will be adding oil the whole time,with no where near the expense nor the futile effort of trying to "fix" it.
  • Good luck getting it resolved!! I have been dealing with the same thing and much much more for over 40k miles now. 6 different oil consumption tests (using anywhere from 3-4.5 qts in 3k miles) all showing problems, "fixed it" multiple times just to have the same issue before the next oil change. Problem is dealers around here want you to drop your car off first thing in the morning and leave it all day for an oil change... when you have kids and a job that’s hard to do. Mine has been nothing but a headache.. problem after problem. I have replaced (all before 100k) motor mounts, throttle control position sensor, battery, sway bar links, ball joints, the power lift gate and power running boards went out, cruise control stopped working, transmission slips ALL THE TIME and I baby this vehicle!! I have always been a "GM" girl, every single vehicle I have owned has been GM same with my husband as well. I normally get bored with a car and change every couple of years but was hoping to have my Yukon to 300k+ like I did my 99 Silverado with the 5.3 (and never had to touch the engine)... BOY WAS I WRONG!! Not only is it junk, but everyone knows they are junk so good luck getting your money back out of it. We are in the market for a new car and my husband REFUSES to buy another GM vehicle and I am on board with him. After repeatedly dealing with GM's "supposed" customer service department and got absolutely nowhere (except to customer service reps that can barely speak English) I don't know what else to do. I leave messages all the time for different reps and never get calls back. I’m told now that the engine really needs to be replaced, it stinks horribly bad of burning oil all the time, exhaust smells like rotten eggs ( cat converter apparently needs to be replaced too) You would think after spending as much money as we do on these vehicles they could at least stand behind their products :(
  • looks like you had many of the same issues we have had w/or 2007 GMC Yukon XL Denali. We replaced just about everything, the oil we battled from around 40kmiles up to 100k miles. Finally the dealer replaced the piston rings, which seems to have stopped the burning. It still doesn't run like it did earl on, seems sluggish, transmission seem to jerk and slip at times, could never get anything done w/it. Now air-ride system and rear shocks seem to be out. Reported the motor that provides the air but was told that noise was normal...typically challenges you run into when trying to report problem. They want the car all day, then don't fix, you have to keep trying but they act like your crazy at times. Oh well, $55k+ vehicle and nothing but issues. I won't be buying another GM car...always tried to sticko American made cars..always GM but i guess none of them are worth it, nor truly American made in the end.
  • I completely agree, it is so frusterating!! Especially when you look at how much money we spend on that GM brand! Its sickening... I wanted to roll my window down and say sorry to someone I pulled up next to at a stoplight today that had just bought a brand new Acaia, but I bit my tongue and kept driving. Eventually consumers / customers will figure it out and be where we are, and GM will be belly up.
  • After 40,000 miles and ongoing fixes (4) as well as ongoing oil consumption test, GM finally replaced our engine!!
  • I am so glad I came upon this board! I have an 08 Suburban that has been very dependable, except I noticed increasing oil consumption at about 60,000 miles. I do my own maintenance, so started adding oil sporadically. At about 80,000 miles, it was using about 1 qt per thousand miles. Of course, I didn't know there was a defect in the 5.3 engine, so figured I would have to eat the problem eventually. Of course, now at 108,000 and using 1 qt per 750 miles, I read about the problems with this engine. I called our local dealer(very reputable) and talked to the service lady, told her the miles ect. She understood the problem, said I need a consumption test, and even stated that they would work with me even though the warranty had expired. I went in, and one of the service people on the floor basically showed me the door, said they will not help me out, while admitting they have had many problems with these vehicles! He said, "Once you are over 100,000 you are on your own". I went to the dealers used car lot and was going to trade it on a used 2012 with 20,000 miles on it when my conscience got the best of me. I can't imagine someone else buying what they thought was a dependable vehicle, and running it out of oil before 3000 miles! I called GM and told them my story, got a case number ect. I was instructed to bring it back in and have a diagnostic test performed and possibly an oil consumption test. Question, am I wasting my time? Has anyone had any luck with this problem out of warranty? I am so mad I must have lost 3 hours of sleep last night! GM should have sent a bulletin out to owners telling of this defect, and alerting us to have it checked before the warranty expired. I know, it is not cost effective in the short term, but one person can poison many others about a brand they have had trouble with, and all the advertising in the world will not sway a negative personal testimony!
  • Well, you are like many who got screwed the day you bought that vehicle. I went through this from around 40k miles. At first, not really worried given i had extended bumper to bumper to 100k and the engine/drive train is covered to 100k either way. My wife took it in religiously for the oil consumption test. It was burning 1 Q per 3-4k miles, they also do all our maint/oil changes, so as they were doing the oil consumption test, i started to check when she got home. I noticed they added an extra Q each time, so that towards the end of the cycle, it would be close to normal. We dealt with this for well over 1 year, called GM, never got anywhere. Finally they acted like they were going to do me a favor, checked w/the area GM rep and were going to fix this thing. When i picked it up, i questioned what they did, as i was under the impression they might be replacing the engine. NO, all they did was change out some type of splash guard, which they felt oil could slip behind, be burned and cause this symptom. So we are back to oil consumpiton and moniting. Same results, although now i'm up in the 80 miles range and it's burning 1Q for every 1K miles. Couldn't believe it wasn't smoking but it was surely burning. Contacted GM again, dealer, got nowhere. I finally took it back to the dealer i actually purchased it from, they quickly took it in to check things out. We picked it up, asked what they did. They actually replaced the pistons/rings, which was more work than anyone really did. At this point, i'm closing in on 100k miles. It doesn't appear to be burning oil like it had, so i was somewhat relived that i finally got something done. Looking back, they should have replaced this engine and should still do so. I'm over 100k so that's never going to happen. I worry it's just a matter of time. It doesn't have the power it did early on, which is why i purchased, spend the money and higher fuel expense to have the Denali. You better find some way soon to have them fix yours.. all the test will just prolong the same results.
  • Ya, I was afraid of that! Glad you got yours taken care of. I'll keep posting to let everyone know what happens. Wish I would have seen this board two years ago!
  • Well bad news! The service manager called me before my appointment and said it would be a waste of time. He said GM will NOT stand behind me on the oil consumption issue out of warranty. Guess I will just keep adding oil until the thing hatches and go from there! Anybody have some suggestions? Ford, Toyota? I know Nissan is not the answer!
  • Oil consumption is covered under the 100,000 drive trane warranty. Go back to your service manager...
  • I myself have went back to my "service manager" multiple times.. and have gotten nowhere with them. the dealership is the small guy. GM needs to step up and do right or they will be loosing a lot of customers...
  • Well, after talking to another service manager from another dealer, and GM, I decided to try some Rislone, and AT-205 Re seal added with the oil. After 1100 miles, I am pleased to report that the oil has not moved on the stick! I am going on a 3000 mile trip out east over the holidays, so will give a report on the oil use when I get back. 110,000 miles on the 5.3 now
  • How did you get GM to replace your engine? I brought my Yukon 2008 in while still covered under warranty with the oil consumption issue that EVERYONE is describing. I burn 1 quart every 1000miles. valve cover fix and cleaning did not work. Now they want to do the pistons but say that they will do this and no more. OR I can pay $3000 for engine replacement. Why do I need to pay to have my vehicle which was under extended warranty fixed? This is a known problem. Why are they not standing behind their product. Also I paid money for the GM APP and they are not standing behind that. Dealer says they wouldn't be comfortable replacing pistons and rings and having everything work after this. Real comforthing.... I only purchased Toyotas before this. Loved this Yukon but I can not afford vehicles like this when they don't work right. Really 1 quart every 1000 miles. Any help in this engine replacement would be really appreciated.
  • I am posting on every website and will post to all my facebook friends soon. I am trying to understand how GM rep can say that they will not continue to try to fix my Yukon 2008 that I brought into a dealership while covered under the extended warranty that I paid extra money for. They put in the modified value cover and did the cleaning process on my Yukon to resovle the 1 quart of oil per 1000 miles from burning. This did not work. They said that they will do the pistons and rings but will not continue with fixes if this doesn't work. How can this be? I brought it in under warranty when this problem started and the problem has not improved at all. They say they will replace my engine if I pay $3000 for it. Does this sound right to anyone?? My husband had a Nissan once with the extended warranty and they didn't even hesistate on replacing that engine when it had a problem. I had Toyotas prior to this and have never had this type of very serious issue. Buring 1qt per 1000 miles is crazy. Why won't they stand behind their product??? I thought this was the best vehicle that I owned prior to these issues. I'm very concerned and very disapointed especially since I'd like to stay with American made.
  • gmcustsvcgmcustsvc Posts: 4,125
    Are you already in contact with Customer Assistance, suek2008? Let us know if we can check into anything further by contacting us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far).

    Sarah, GM Customer Service
  • What difference will it make? Your customer service center tells us customers "I am so sorry for the inconvience" then you ask us to take it to a Certified GM dealership and have it diagnosed at anywhere from $104 - $200 out of our pocket so you can have "confirmation" that your products suck. This is more than an inconvience for us customers... This is a problem you are well aware of and it BS that GM hasnt taken the steps to resolve the issue and to take care of your customers (some who spent $60,000 on a heap of metal and plastic that wont even make it to 150,000 miles!)
  • jgooglejgoogle Posts: 5
    My 2008 Yukon had similar systems as message #192. The difference was the outcome. My engine blew! There has got to be a remedy here from GM. I changed the oil regularly and kept it in good condition. 114,000 miles on it but cared for it. DAM!
  • gmcustsvcgmcustsvc Posts: 4,125
    jgoogle,
    We can check into any available options if you wanted to contact us via email at socialmedia@gm.com with more information (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation). We cannot guarantee the outcome of the inquiry, but we will look into this thoroughly.
    Sarah, GM Customer Service
  • jgooglejgoogle Posts: 5
    edited May 2013
    I see the growing number of complaints on this site alone. I also see a lot of people talking Toyota and Nissan. I have always did my best, without knowing all the facts about the origin of "American" cars, to support my fellow citizens in my purchasing of American cars. I didn't know all the facts then, and I just assume not. But this is not the American way. GM, we need you to bail us out, bail out being the key words here. We bought your product and it failed. And the money you are wasting on training your Service Advisors on how to give us, the American consumers, the run a round, could be better spent on training your engineers who created this problem to come up with a better product in the future. But right now, you need to stand up and back up the people who backed you throughout the highs and lows of the economy.
  • kwoerfelkwoerfel Posts: 1
    What is the GM recommended process for proceeding, gaining info/repairs, or dealing with this problem?
    I purchased my 2007 used Yukon XL in late May 2011 with approximately 52,000 miles on it. I have had a 1997 Suburban (got to over 190,000 miles on it and then it was totaled after the engine started on fire) and a 2001 Yukon XL. I still have the 01 and it has over 160K miles. I never needed to put oil in these vehicles in between oil changes. I now need to carry a case of oil with me at all times. I had the car just over a month and saw the Low Oil message. I checked the oil and it didn't register any oil. I filled and then saw these concerns online. I then checked my oil at every fill up of gas. I have to replace one to two quarts every few thousand miles. It is always dirty brown except just after an oil change. I have gotten regular oil changes since then (every 3000-4000 miles). I now have over 88,000 miles on the car. I love this car except for this problem. I have addressed this concern with the dealership at almost all of my other repair visits. They have told me they are not aware of any issues with these engines. I would just like to know what GM recommends for action on my part to make sure I do whatever is needed to make sure this vehicle lasts at least another 100k miles. I am a dedicated Yukon XL owner and would like to continue to be but I am now wary of buying another one, especially if GM maintains their position that nothing is wrong with EVERYONE'S 07 Yukon XL engines.........
  • lpnp2010lpnp2010 Posts: 6
    Your dealer is not being honest with you.. and if they are I would find a different dealership. Any dealer service dept I have spoke to about my 2007 Yukon XL knows about the excessive oil consumption but have never seen the degree of usage mine has. They need to do an oil consumption test but good luck getting GM to do anything at all about the issue. They just pass the buck and make excuses.. like "it's completely normal to use over 2qts of oil in less than 2k miles" which is absolute BS!! Hopefully you get futher than I have in the last 2 years.
  • gmcustsvcgmcustsvc Posts: 4,125
    Hi kwoerfel,

    I would also suggest visiting another dealership if you are unsatisfied with the service. If you need any further assistance with this issue please email me at socialmedia@gm.com ATTN Amber. We'd be happy to help you as best we can.

    Sincerely,

    Amber N.
    GM Customer Care
  • jgooglejgoogle Posts: 5
    Well, I got to tell you, I never thought, in a million years that GM, an American company would turn their back on the consumer who bailed them out and kept them alive all this time. But they did, and you may want to prepare for a long wait. Because ol Amber here is the first of many who will be giving you a buffet of B.S. So I hope you are hungry.
    I don't know what the laws are for fraud there in your state, but if you don't want to waste your time, don't consult another dealership. Consult a law firm! How did Toyota and Honda pass GM by in volume? I think that compassion and honor have a lot to do with it. GM, You should be ashamed of yourselves!
  • jgooglejgoogle Posts: 5
    edited June 2013
    I have read a great deal of recent complaints on this and other forums. My car sits at a dealership here in Riverside CA. Who had nothing to do with the sale nor did they give me bad service. I was directed there by a GM Service person, such the one assisting most everyone in this forum, for a diagnostic test. The outcome is collapsed lifters. the same as the earlier problem that led me to my first rebuild. I am making two car payments now, one for the Yukon and one to Enterprise car rental. I have opted out of the game playing and have retained a lawyer. With no time or money to play the dealership to dealership oil pressure or whatever tests I see a lot of folks on here being forced to do, I hope that this lawyer gets me some justification after being ripped off by this so called American car company. After watching the crack heads on the job over there on 60 minutes or some investigative news show, the only thing American about this company is the American dollars they received in the bail out we were forced to give them. I will keep you posted on the outcome of my situation.
  • jgooglejgoogle Posts: 5
    What is wrong here? What is it with GM? They will do everything to dance around the issue instead of dealing with it. I know, just from this site and the others I review that GM has lost a tremendous customer base. I never thought in my life time that this would happened. How scandalous has Big Corporate become. If I worked there and saw what was happening outside of factories and offices you are encaged in, I would seriously worry about your career. Is GM so big, that a few thousand unhappy customers would not make a dent in "The bottom line"? remember when "Do the right thing" was the honorable reaction? Remember how we, as a nation would look down on imports because it just wasn't the American way? Well, I haven't really heard any issues with Japan's big 3. After Toyota's recall issue. And what happened to that CEO? I think jail time, maybe not. But public disgrace and humiliation at the very least. GM? Oh yeah, we bailed them out. Paid for our own inconveniences. In advance. What a joke. I am not laughing though, and I bet not too many people are. Accept of course, GM, all the way to the bank!
  • I had the same problem with my 2008. Service manager told me that he had 3 others in the shop with the same problem. He said that the v8 dropping off to 4 cylinders that the 4 dead were not oiling the cam and causing it to wear out. It also causes a low idle skip and with time this wear can cause ring damage to the pistons. My yukon only had 60000 miles, but was over 5 years old. GM agreed to pay 60/40 on the coverage. Mine did not have excessive oil use at the time, so they did not replace the rings on the pistons. However now at 74500 miles I have the low idle skip and very high oil usage, that started suddenly. I agree, I think GM should admitt there is a problem with design. I never got an answer from them if the change out of cam, lifters and rings will ensure that this is not just going to repeat itself.
  • gm needs to stop pawning people off and assuming they will just go away. I emailed their VP about my yukon and all the issues I have had with it and got no where... but a $5,000 certificate to use towards the purchase of a brand new one. my thing is why do I want to spend 65,000 on a vehicle that they arent standing behind now. PLUS nobody wants to give me more than 9,000 for an 07 with 150k for trade in because of the excessive oil consumption issues. im tired of the bs and being the issues being down played by GM... maybe its time to get everyone on here to file a class action suit against GM.. that seems to be the only way to force them to fix the issue we are all having.
  • Noticed oil consumption problems 15K ago when the truck started knocking. Turns out 2500 miles into an oil change I was 3 quarts low. Opened a case with GM, the closest dealership is 25 miles away (and in traffic that means 45 minutes one way). There is a Chevy dealership across the road but it had to be GMC according to them. I brought the vehicle to them 6 times, each time it was 1.5 quarts low after less than 1000 miles. They told me I needed to bring it every 500 miles but couldnt tell me how long I was going to have to do it for. Taking my own measurements wasnt going to be valid. I called GM to see if I could take it to a closer dealer (which would have to be Chevy - what's the big deal here - it's the same engine maker right?) they checked around and said no, I would need to take it to the original GMC dealer because "they were overbooked." Really? Overbooked for an oil consumption test? So now I am stuck having to try to get to a dealership that can be up to an 1.5 hour roundtrip every week or 2 and they can't tell me how long I need to do this for.

    Obviously this is a problem - you can read about it in various places on the internet. They have 6 readings which all were low after 1000 miles (they tried telling me it's normal to burn a qt every 1000 miles - i laughed - my 2002 Denali never burned an ounce). I think what they are trying to do is make it an inconvenient as possible so that I just forget about it. I'm going to forget about it all right - I'm going to sell it and never look back on GM. Their quality is suspect, their service is lousy, and they dont stand behind their products. I'm sure they could care less about "losing a customer" but I wont buy GM again and I definitely will steer people away if ever asked.
  • Hey everybody! Like all of you, our 2007 Gmc yukon burned 2 quarts between oil changes. The truck had 140,000 miles when it just started burning oil... I've looked around on Google and have found out that the main cause of the oil consumption was the active fuel management. There are aftermarket parts that can make it so it will disable the active fuel management. After this was done it doesn't burn any oil.

  • vayukonvayukon Posts: 1

    I am having my 2010 yukonxl with 93k miles in for the piston and ring replacement. Went through a few oil consumptions and there was a problem. Will check back once I get this done. Are there any engines that do not use oil? The dealership was business like but showed some attention to me . Do you think this will fix the problem or am I better off dumping it and buying a F150 King Ranch

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