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Sonata Bluetooth Problems

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  • Hi Everyone, we purchased a brand new 2011 Hyundai Sonata Limited with the Infinity stereo system (not the navigation by LG) back in September of 2010.
    We were in love with the sleek new design, along with the fuel economy and safety features; one most importantly being the completely hands-free bluetooth technology that the salesperson could not boast about enough.
    We were advised, after purchasing our vehicle, that the service tech would set up our phones as a courtesy and get a going so we would be all set.
    Shortly after we brought the car home, the problems began.....pairing failed, address book not uploading, etc........
    So, fast-forward to now, May 2011 and I will tell you the circus that we have been through so maybe you won't have to go through it and just NOT buy this half-assed redesign.

    We have had 3 new stereo systems installed. The dealership has basically gone back and forth between telling us that it's a software glitch, a bad unit, and now, as to wipe their hands of this and simply make us go away, tell us that our phone is NOT on the compatibility list, so they have no obligation and can do nothing. (This compatibility list, that is btw, NEVER shown to you at the time of purchase to allow you to make an informed decision on whether or not you are willing to compromise on the car's functionality).

    Now, when first purchasing the car, we asked the salesperson about the phones working and she was confident about them working......along with the tech who set our phones up......no one ever mentioned (within the first 10 days where we could have returned the car outright) that there was a very strict list of compatible phones that have been approved by Hyundai corporate. As never having owned a vehicle with Bluetooth before, we were both ignorant to the limitations associated with them.
    (I had a Blackberry Torch and my husband has an Samsung Captivate).

    We have spent more time and energy going back and forth and I even went as far as to downgrade my phone (which, btw is no easy task with the phone company after a recent upgrade) to a BB Curve 3GS. This was done after speaking to Hyundai corporate and them assuring me that it was not on the list, but would be on the newly released list......well, it doesn't work.........so too bad for me, yet again, I guess.

    Through all this there are some really disturbing and dissapointing things that are going on......
    First, the compatibility list has NOT beeing updated since 2009....you can look for yourself on the Hyundai website under their bluetooth compatibility section; you can download the PDF and see that there has been nothing approved since then.....also, upon speaking to a 'Platinum Tech' on our numerous visits, he even said that this is the same technology that they were working on in 2007 when he was in Korea for a conference....
    So, this newly, amazing, re-designed Sonata is a huge failure in the technology department.
    They have assured us that they are 'working on it' but they have no timeline....so, while we continue to pay our full payment amount, we are without one of the main safety features that we wanted (especially with a new child).
    I am so utterly dissapointed with Hyundai that I don't know if I will ever even consider another car from them. We qualify for the lemon law and the magnussum moss warranty act.....so what we do from here, I'm not sure.
    Most importantly, I want Hyundai to act responsibly and inform their consumers of their technology limitations so that people don't have to go through this like we have.
    It's a shame....you can return a pair of jeans for not being made properly, but a 30,000 loan and a car that is sold under false pretenses....well, you have to get a lawyer, jump through hoops and put your life on hold......

    Hyundai, you should be ashamed of yourself. :mad: :mad: :mad:
  • I actually just posted about our experience with this and yes, there is a limited list of phones, last updated in 2009 (not kidding)....this list that they don't make you aware of at the time of sale.....
  • nj2pa2ncnj2pa2nc Posts: 813
    The bluetooth on our '11 sonata works excellent. We have the basic cell phone from AT&T. Now we always had problems with the bluetooth feature on our 06 Acura Tsx. Since we love that car we do not mind not being able to use that feature.
  • LASHAWNLASHAWN Posts: 303
    That's the exact same problem I tell most of my customers with bluetooth issues. GM does not provide a list of phones that are compatible, only the service personnel have, but you can find it online.
  • See, we looked specifically FOR that feature and asked the salesperson specifically if it worked......We have a newborn and really wanted to make sure that we were 100% handsfree....it's very dissapointing that they are so clueless and lead consumers with false promises.
  • jscarsjscars Posts: 1
    I too have the 2011 Sonata Hybrid with Navigation. I have a Samsung Edge 4g phone with Sprint. I would say that about 10% of the time the Bluetooth connection will hold, but most of the time, the pairing either disconnects after hanging up a call, or does not reconnect when I next use the phone or the car. Basically, the Bluetooth is useless. I have talked with Sprint and have taken the phone in for diagnostics and it passes with flying colors. The problem is obviously the Bluetooth unit or software in the vehicle.
  • My Droid X contacts loaded after granting permission on the Droid X for the Sonata to perform the function.
    From Droidforums.net
    "2011 Sonata phonebook won't laod

    When start up your car you will hold your phone in your hand and all of sudden on the upper left hand side a message will show PERMISSION take your finger on slide it down and a popup will display and answer the check mark. Then you phonebook will load and a message will stay transfer completed. I had the same problem. "
  • laflaonelaflaone Posts: 1
    I just got a 2011 Elantra Limited. I too have a Pantech C520. I also have exactly the same problem with outgoing calls at very very low volume, but incoming calls are great.

    There was a response which said you could go into the cars setup and adjust the volume. This is correct, but it only affects the volume on incoming, repeat, incoming calls.

    Anybody got a solution? I would even settle for a suggestion. Thx
  • The number one reason for not buying a car upon a visit to the dealership is "we have to do our research". Apparently you didn't do yours. The list is easily found by doing a simple google search. The sales professional is not at fault here. Next time don't just lie and say "we haven't done our research", actually do the research.
  • I downloaded the "Bluetooth File Transfer" app and I now have full access to my contacts in my '11 Hyundai Sonata
  • Sailpro, who would think that a bluetooth speakerphone wouldn't work properly with a bluetooth compatible phone and think of "doing a simple google search" on that topic? EVERYTHING bluetooth is compatible with EVERYTHING ELSE bluetooth, from phone to phone, phone to headset, phone to dongle, dongle to dongle, etc. I have NEVER had a connectivity problem with anything bluetooth before. That is, until I bought my 2012 Elantra that is not compatible with my HTC EVO 4G! I am re-pairing the two at least once a week. My phone book doesn't accurately transfer to the car, and even after disabling phone book syncing the system still tells me to "please wait" when trying to access the phone from the steering wheel controls. And, yes, I also have problems with the volume on my calls, both incoming AND outgoing. Shame on Hyundai for putting crappy (and apparently outdated) technology in a 2012 vehicle and marketing it as a "safety" feature and shame on the salespeople who tout this "safety feature" as a reason to buy the car without telling you "Btw, if you're phone's not 5 years old it won't work right." Which, btw, is ridiculous because my father bought a 2012 Elantra at the same time I did and he is hooked on his 5 year old phone and he has the exact same problems.

    Hmmm....class action lawsuit, anyone?
  • lfr3lfr3 Posts: 12
    I too have a lemon law issue with the Blue Tooth not working properly. I have had 3-4 radios put into the car already and the problem is still not solved. I have had two compatible phones paired.
    I agree the Blue Tooth technology list is behind the times. I had to have Verizon pull me out an antiquated phone so that I could try to resolve the Blue tooth issue, but it failed again.
    By the way, does your HD radio hold a station.. anywhere? Mine doesn't. I was told that all the cars do that. Why put the bells and whistles on the car if they don't work. I know others manufacturers have the HD technology and their cars actually operate.
    What is the magnussum moss warranty act? I am going to arbitration tomorrow morning. After the way I've been treated over the past 14 months, I do not want anything to do with Hyundai. Wish me luck! Hopefully this will be the last post on this site.
  • fushigifushigi Posts: 1,233
    EVERYTHING bluetooth is compatible with EVERYTHING ELSE bluetooth

    If only it were so. As with most tech standards, it is versioned. And different manufacturers will have different means of achieving compatibility with their targeted version. Sometimes problems arise that shouldn't.

    Case in point: My wife & I had 2 cell phones from the same manufacturer. They're from the same generation though they were different models. Mine synced with my car just fine but hers never would. It wouldn't even get a successful initial pairing. All devices - the car & both phones - were manufactured in 2009.

    Was the problem with the phone or the car? Both worked with other BT devices but just wouldn't work with each other. I can't blame the car because it paired just fine with my phone. But I also can't blame her phone as it paired just fine with a regular BT headset. Maybe it would have worked if we'd pair them during a full moon after sacrificing a goat.

    Glitches when engineering compatibility based on a standard go back many years. I can remember in the very early 1980s when everyone made their printers compatible with the Epson MX80 yet several devices were "mostly" compatible and would glitch if you tried to do anything esoteric with them.

    My wife has yet to pair her Samsung Galaxy S with her 2012 Elantra so I can't comment on it just yet.
  • Hello,
    I just purchased a 2012 sonata SE turbo and have had no issues with pairing my blackberry 9700. However after working fine for about a day, now when i hit the voice command button and say "call xxx" it doesnt understand me or says "this option is not available in the current mode" or suggests a # such as "207" which isnt even close to what I am saying. Does anyone know why this happens? Before today it worked fine and I had no troubles getting it to understand my request. Thanks.
  • fushigifushigi Posts: 1,233
    Sounds like a problem with the microphone pickup garbling what you're saying or the voice recognition system. Probably not a Bluetooth issue in and of itself. You might try manually placing a call & then using the Sonata's Bluetooth for the conversation. If that works - the other party can hear you fine - then the problem is in the voice recognition system.
  • Thanks for the reply. The other way you said works fine. I read somewhere else it may be getting interference from and ipod and I had just hooked up my ipod when this started happening so I'm going to disconnect the ipod and see if I have better luck. Thanks.
  • bdidlybdidly Posts: 1
    edited December 2011
    My bluetooth has stopped working recently. When I try to make a call, it states " downloading phone book" and never starts the connection. If I make the call on my phone directly, the bluetooth works. Any suggestions?
  • liboblibob Posts: 4
    edited December 2011
    I have the same thing happening to me.
    I bought the Sonata in March and the Bluetooth was never a problem.
    About three weeks ago I first notice it. I went to make a call and got "downloading phone book".
    Two weeks ago I had to go to Long Island, NY from my home is NJ, a distance of 75 miles. The download completed about 1 hour later.
  • liboblibob Posts: 4
    After I posted the above I started to do some research.

    I went to the HTC Forum and found out that Verizon just started to release a new version of the firm-ware. I checked my HTC Incredible and found out I had Version 2.3.4 and software version 4.08.605.2.

    My wife has the same phone but hers wasn't updated. Took it to the car and it completed the download in seconds.

    Going to Version tomorrow. Will let you know what they say.
  • Would like to poke my eyes out. Bluetooth worked perfectly in my Sonata for the first few months I had the car. Since then, I've replaced my phone (with same phone - assuming my old one was a problem) - and it still won't work. Just got it back from the dealership last night - manager said they paired with two other phones and made several calls - no problem. It seems really stupid to me that I would need to get a new phone to have that functionality in my car. Anyone have ideas? My phone will pair and supposedly connect. But will not make a call. Get a message that says "ensure your phone is activated". I've unpaired/connected numerous times. Sometimes it works for a couple calls and then quits. Help?
  • liboblibob Posts: 4
    edited December 2011
    I went to Verizon yesterday and was told they is no way that they install the Android 2.2 on my phone (HTC Incredible S).

    I than called HTC and they found two problems with my phone.

    1- In the advance settings FTB Server was not checked. It was before the upgrade and they could give me an answer as to why the upgrade "might" had turn it off. I could not check the box hence step 2.
    2- The SD card was not full installed. Had to remove it and reinsert it.

    So it was the SD card.

    Allowed the download to my wife's Incredible.

    Both are back to what we had before the upgrade in November.

    Hope this helps other people that may been having problems with the upgrade. :)

    Bob
  • I'm continuning to get download failed when attempting to add contacts from my Sprint LG phone...help
  • mfast1mfast1 Posts: 9
    Download the following program from the Market

    Bluetooth File Transfer

    Run the Program Then Menu--> Send Contacts --> All Contacts or select specific group -->Send as single --> In Sonata disconnect phone then reconnect.

    I tried a million different combinations and attempted tons of different things including restoring the system to factory defaults and deleting all pairings etc etc etc.

    I can't stress how happy I am that it finally Frickin WORKED!!!!!!
  • I dont think u are understanding my problem.... all of my contacts appearing fine and my phone syncs up fine. The problem is after i say call name and the computer girl says enter name, no matter what name i say it doesnt understand me and it either just shuts down after 2 attempts or calls someone else from my address book that i didnt even say. I had a blackberry before and thought maybe it was the phone but now i have a galaxy nexus and its still not working. Can anyone help ?
  • Kirstie_HKirstie_H Posts: 10,832
    The person above was replying to tonyc12, not to you - that's why his solution didn't address your problem.

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  • wscottwwscottw Posts: 1
    edited February 2012
    Same issue here, originally worked then stopped reading my address book after the stereo was replaced for a unrelated issue. Now on my fourth phone (two different BB models with different software loads), same issue! Stereo has been replaced due to this issue now, the phone has been securely erased, and still the issue persists.

    When I say a name, it seems to find a name form another address book, but not mine, or my wife's. I think they installed a refurbished radio, as the issue only appeared after it was replaced the first time. I am guessing that the refurbished radio I received has someone else's address book in it. If this is the case, this is a huge privacy issue for Hyundai . Yes, I have pushed my address book successfully, with no resolution.

    I am going to try to unplug the car battery for a while to wipe radio, in the hopes that does it. FYI, disconnecting the fuse did not resolve the issue either.

    Losing faith with the dealer service centre and Hyundai.

    Trying with;
    Sonata Limited T2.0 without NAV
    Blackberry Pearl 3G with OS5
    Blackberry Pearl 3G with OS6 (two different phones)
    Blackberry Bold 9900 with OS7
    (On the Bell Canada network)
  • blh7068blh7068 Posts: 376
    I think they installed a refurbished radio, as the issue only appeared after it was replaced the first time. I am guessing that the refurbished radio I received has someone else's address book in it. If this is the case, this is a huge privacy issue for Hyundai

    Id be willing to bet the farm you got a refurbished unit. I was told by my dealer that the radio replacements are refurb units in just about all cases. I had an 09 Elantra Touring that had TWO replacement radios. The first replacement gave me fits when trying to get my XM service switched over- It was a major hassle because the radio ID was linked to another persons account!
  • If you are still having problems connecting, go to setup, choose the name of the phone that you are using and then proceed with pairing. I had this problem too and then realized that I needed to select the name of the phone that I had paired it with instead creating a "new" name.
  • Is anyone having a problem with the sound quality using the bluetooth? The people on the end of the line are having problems hearing me due to over modulation where the words are distorted or it is so soft that I can't hear them. At first it was only happening on calls that were outgoing. Now it is happening on all calls incoming as well as outgoing.
  • I've just got a new Hyundai i40 wagon (my company car) Big mistake but that's a whole other topic. Anyway the Bluetooth is rubbish, I can hear everyone perfectly but no one can hear me. Have had it back to dealer twice, they just keep saying "We have re-paired your phone and it's working perfectly. If only pairing was the problem ?? No one can hear me this is the problem I either sound like an echo underwater or a high pitched static sound both of which is unsatisfactory.
    It's definately Hyundai's crap technology. The thing is this was one of the reasons we decided on this car. Absolute rubbish
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