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Sonata Bluetooth Problems

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Comments

  • bob10345bob10345 Posts: 18
    I also purchased/leased my vehicle in December of 2012 and have had the issue with Bluetooth 15 minute time out since day one. RBcrabbs what number did you call to get in touch with Hyundai? I'll call them and give them my two cents worth. My dealer seemed sincere about the fix being somewhere around mid April but I'm not so sure. Send me the number at bob10345@verizon.net or put it in a reply on this forum......thanks....Bob
  • choogchoog Posts: 5
    Has anyone experience the issue with the handsfree via the Bluetooth connection that the party on the other end can barely hear since it sounds like i'm muffled or very far away? Straight through cell phone is fine but handsfree via bluetooth connection, not so much.
  • rbcrabbsrbcrabbs Posts: 16
    Here is the number. I hit zero to get an operator.

    1-800-633-5151
  • bob10345bob10345 Posts: 18
    "Bluetooth is the problem we make cars" was the response I received from Hyundai Motors.....that's just swell because I didn't know that.....dah thanks for that valuable information miss. In the mean time I was told "they are working on the issue and all the dealerships are aware of this problem". So as far as they are concerned the issue is under control and they will notify us when they find a fix.......hahaha that's a joke. In other words they don't care. This will be my last Hyundai product. Once this is taken care of I'll be trading this car in and leasing another car that won't be a Hyundai.............
  • liboblibob Posts: 4
    Is this a problem with the 2013 models only. I have a 2011 and have not had this problem at all. I don't know how long I stead on the phone but I have never lost a call do to a long call.

    Is the 2011 head compatible with the 2013 model?

    If it is can they install a older unit in your car?
  • rbcrabbsrbcrabbs Posts: 16
    Yeah... My Sales guy from Crestmont is Brunswick OH was suppose to call me last week after he spoke with someoine @ Hyundai. Never called... What a surprise.!!! Selling cards is more important... after the sale sorry we don 't provide any help..

    I have had other issues with another dealer after a purchase. night an day... They treated me like a customer...

    Crestmont .... Sales guy is terrible. And if he did call I would really doublt if he was telling the truth...

    I guess that is the company line driven down from the top. and I mean the top at Hyudai.

    This problem could be quite expensive for them (Hydundai) to correct. Maybe if they will ignore it it it will go away.
  • bob10345bob10345 Posts: 18
    As far as I know the problem with Bluetooth 15 minute timeout is only with the 2013 line of Hyundai vehicles.....and it's not only the Sonata from my understanding. I had a 2012 Sonata that I had other issues with both the Bluetooth and the Blue link systems but they weren't related and never did get repaired......so I traded the car back to Hyundai and leased the 2013 Sonata I have now and of course I have the 15 minute timeout issue that I believe will never be repaired......hopefully I'm wrong about this but that is the feeling I have when I spoke with two different dealerships in two different states (Delaware and Georgia) plus calling Hyundai Motors directly. They seem very unconcerned about the hardship on their customers (after the sale) and like it's not a big concern because they "make cars not bluetooth systems". If there is a way to get rid of your Hyundai vehicle and change to a different maker I would do it ASAP. This industry is very self centered and hard to deal with after the sale, because of all the success they are presently having......so do yourselves a favor and unload your vehicles the first chance you get.......I'm very upset at this whole don't give a damn approach they've taken.
  • rbcrabbsrbcrabbs Posts: 16
    Here is an email that I received for Hyundai on the Bluetooth issue

    Hyundai engineers are still working on a software fix to address the concerns with the Bluetooth dropping connectivity after 15 minutes. There is no estimate as to when the fix will be available for dealerships to install. We recommend that you continue to work with the service department of your local Hyundai dealership to determine when the software fix will be made available. We appreciate your patience during this time.

    You can reach us by calling our toll-free customer service number at 1-800-633-5151 , if you have any further questions or concerns. Our hours of operation are 5:00 a.m. to 7:00 p.m. Pacific Time Monday through Friday and 6:30 a.m. to 3:00 p.m. Pacific Time Saturday & Sunday. Your case number remains 5566855 if we can provide further assistance.

    Thank your for your continued loyalty as a 2013 Hyundai Sonata owner and thank you for contacting Hyundai Motor America.
  • azfordsazfords Posts: 2
    edited April 2013
    Unfortunately, rbcrabbs's statement above is correct. I originally reported this issue to my dealership in Gilbert, AZ in February 2013. I have also tested the functionality with the following phones/carriers: Verizon-iPhone 4, iPhone 4s, LG Lucid, Motorola Razr M, AT&T-iPhone 4s. I have also been told that Hyundai is aware of the issue and that there is no time frame for a fix.

    So, boys and girls, here is a temporary work around. (This works ok if you have your phone mounted on the dash but I would not recommend it otherwise). I have discovered that only the audio cuts out on the calls and not the calls themselves. When the issue occurs, I simply switch the call audio on my Motorola Razr M over to "Headset audio", wait about 1 second, and then switch it back to "Bluetooth". At that point, I get another 15 minutes of audio. It's a pain and reminds me of using a payphone and having to insert coins for more time. (For you young ones, payphones are phones installed in public areas that require coins to operate - UGH!, I feel older as I type this).

    I have a second issue with the bluetooth. When getting into the car and using for the first time, the incoming call volume always resets to an inaudible level. This is more of an annoyance than a bug, but there is no way to set a default incoming call volume. GRRRRRR! :(

    Anyway, I recommend that anyone having these issues, please call the number that Bob posted above and open a case. The squeaky wheel gets the grease!!!!!!

    My case# is 5656220.
  • bob10345bob10345 Posts: 18
    Thanks for the info update but I have a Samsung Galaxy Note II and that switching doesn't work. I tried it about a month or so ago and it never re-connected. When the 15 minute time out happens I just call the party back and get granted another 15 minutes (thank you Hyundai for such a gracious offering). It's a big bother but it's all I can do at this time. I've actually been looking to get out of my lease with Hyundai due to this problem and I've driven the Ford Taurus and for $30 more a month I can lease a new Taurus and guess what guys.......the Bluetooth works well in the Taurus. I can talk more than the 15 minutes Hyundai allows. Anyway we will see what the near future holds for our on going problem that in my opinion will never be fixed.
  • azfordsazfords Posts: 2
    Bob, I had the same issue with my RazrM because I was trying to switch it too fast. Try switching it to headset and waiting a few seconds. Then try switching it back. I hope it works for you. This is extremely frustrating.
  • bob10345bob10345 Posts: 18
    I'll try that today but if I have to wait a few seconds I can call the party back just as quick. I guess we have to tell the person your talking to you only have 15 minutes (I do that now) and tell them to hang up and I'll call them back or I'll try that switch over thing........thanks for the update. We will probably solve this issue before Hyundai.....
  • rbcrabbsrbcrabbs Posts: 16
    edited April 2013
    WOW!! People have been waiting months for this Bluetooth patch/fix from Hyundai?? Maybe they should ask Ford or Toyota or Subaru or GM or .... There engineers seem to be able to deliver a product that works!!! Is this something new? Bluetooth technologhy? Been aroud for awhile.

    Other issues with the Hyundai Bluetooth!!

    1. Call voulme always starts out EXTREMELY low. Have to turn it up almost to max to be heard. No preset for this. anoying??

    2. Steaming music. If you are streaming music and turn off the car. When you turn the car back on it will not connect to the music device (iphone 5). Like when you get gas or something. Short disconnect and then attempt to connect. ALL other bluetooth functions work (or kinda for 15 minutes). Only way to get the music streaming to work again is to disable the bluetooth on the phone and then back on.

    I am using an iPhone 5. Pretty popular phone and should be a standard that all auto companies test with.

    Thought the bluetooth was to give us hands free!!!! I guess not in a Hyunda.
  • 2013 Veloster will pair with Phone5 iOS 6.1.3 (10B329), but not hold connection for even one short call or 10 sec of streaming Pandora. If a call is placed immediately after pairing, car controls freeze and call cannot be ended; must use phone to end call, and car still thinks call is active so it will not play music.

    After that, they will not connect, although phone says its connected to car, car says its connected to phone, but when you try to use the BT connection to stream music, it says "no playable device exists". When trying to connect to phone from car, car controls will hang and display a message about trying to connect to <> bluetooth device.

    Cannot pair my wife's iPhone 4 at all.

    Service guy at dealership was able to get his BlackBerry to pair and connect without issue.

    From what I've read and experienced, if you have an iPhone and 2013 Hyundai, no Bluetooth for you!
  • bob10345bob10345 Posts: 18
    edited April 2013
    Welcome to the Hyundai club of Bluetooth stuff that doesn't work and there is no quick fix in sight. I leased my 2013 Sonata (love it) 12/21/2012 and they still have no fix for the 15 minute time out with Bluetooth incoming or outgoing calls. I also leased a 2012 Sonata(11/29/2011) that I traded in early to get rid of all the Bluetooth/Blue Link problems that never got repaired. I think I'm ready to break this lease and get back into an American car like the Ford Taurus with the "working" sync system. It will cost me about $30 more per month but I'll be back in an American car. Hyundai was my first experience with foreign cars and they have no after purchase loyalty.
    When I called Hyundai Motors direct they said and I quote "we make cars not Bluetooth systems"........that's pure ignorance if you ask me......anyway welcome aboard the distress train, your in for a long ride with no satisfaction.
  • I Bought my wife a LG Tone Wireless Stereo Headset because i could not keep her Bluetooth Paired but with it on the Bluetooth always works Explain that one IT ALWAYS WORKS
  • I BOUGHT MY WIFE A 2012 SONATA THE BLUE LINK HAS NEVER STAYED PAIRED SO I DECIDED TO BUY HER A LD TONE WIRELESS STERIO HEADSET SO SHE WOULD BE HANDS FREE WOW WITH IT IN THE CAR THE BLUETOOTH WORKS EVERY-TIME CAN ANYONE EXPLAIN THAT? BEST $60.00 I'VE EVER SPENT
  • After dozens of tests consuming many hours I've determined that my iPhone, which connects OK to my wife's Chevy Cruz, would not connect to my Veloster due to something in the phone. I did many tests where I 1) backed up phone, 2)re-built it to factory settings, 3)paired OK with Veloster 4) restored backup of iPhone then 5) would not pair! I removed all 25 applications and it still fails after restoring the phone backup. Had to basically rebuild phone from scratch. Bottom line: the phone worked in other BT systems, but there was something in it that caused an incompatibility with the Hyundai BT. Pain in the [non-permissible content removed] caused me a lot of aggravation and time, but hopefully someone else with problems can try resetting their iPhone to factory settings and see if it works as a first step to solving their BT problems.
  • rbcrabbsrbcrabbs Posts: 16
    edited May 2013
    Anyone hear if Hyundai has fixed all the problems they (I guess it is we) are having with bluetooth?

    Probably waiting for our warrenties to expire so it can be a chargable item.
  • rbcrabbsrbcrabbs Posts: 16
    Just called my service department. S;poke with someone new. They never heard of the problem. My hope is dimming if there will be ever a fix. Like the car but this will drive out of ever purchasing a Hyundai again. My sister was in the market for a new car. Told her to get a SUBARU.
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