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Chevy Tahoe Door Lock Problem

alyabisalyabis Posts: 2
edited April 2010 in Chevrolet
Greetings all, I have bought a new 2008 Chevy Tahoe LTZ a year back and now I am having problem with the door locks. When I try to lock/unlock doors using the alarm system remote key, some door do not open and sometimes do not lock when I try to lock doors. As a result, I have kept my car door open for a few days, because I assumed they are locked when locking it using the alarm system key.

Any help is greatly apprecaited.. :cry:

Best regards,
Dr. Fah
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Comments

  • kiawahkiawah Posts: 3,666
    Is this an aftermarket alarm system? and if so, who installed it, and who is the manufacturer of the system, what is the model type and number of the alarm?
  • carolinaptcarolinapt Posts: 12
    I am having the same issues!! Looking into this forum - it should be a recall item. From a post date jul 08 it could be left dash fuse block. I plan on taking to dealer and asking if that is the issue with mine, i hope that helps you.
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello Carolinapt,
    I am from GM Customer Service. Can you please keep me informed on how it goes with the dealership? I just want to make sure that you get your concern fixed. Thank you,
    Mariah GM Customer Service
  • carolinaptcarolinapt Posts: 12
    Mariah- GM customer support;
    I took my car into dealership and they dx with all four door actuaters (not usre of spelling) are bad and need replaced. It is a lot of money to fix. i did call GM and have a service request number. My car is 08 hybrid tahoe.
  • kiawahkiawah Posts: 3,666
    very unlikely that all four actuators failed at the same time.............
  • gmcustsvcgmcustsvc Posts: 4,001
    Thank you for getting back to me Carolinapt,
    I am glad that you got in touch with an agent. Hopefully the dealership can get the vehicle fixed quickly for you. If you ever have any questions feel free to ask. Thank you,
    Mariah GM Customer Service
  • carolinaptcarolinapt Posts: 12
    Three doors don't work at all and the driver's door is going soon the tech at the dealership said. I asked if any recalls because how likely are 4 separate actuators bad!! I did call GM customer service and they said they will get back with me within 24 hours because, of course, the car is out of warranty
  • rapbankerrapbanker Posts: 4
    My 08 Tahoe has similar issues. After 15k miles the drivers door would no longer lock/unlock using the key fob or electric door switch. Dealership repaired by replacing actuator. After 30k miles, the driver side rear door did the same thing. Dealership replaced the actuator in it to correct the problem. My items were covered under warranty.
  • carolinaptcarolinapt Posts: 12
    Well rapbanker, if it still under warranty you may want them to replaace the rest. the estimate is $1200 for 4 doors!!! so get it done under warranty!
  • carolinaptcarolinapt Posts: 12
    I called customer serivce regarding my 4 doors malfunctioning and because I bought the car used and even though they know there has been documented problems with the door actuators they will not cover the problem. After 3 weeks of investigating iwth engineers and district managers, they called and said because I am the second owner and it is now out of warranty(36,000miles) my 2008 tahoe is not covered. I guess I will go back to toyota or honda!!!! GET IT FIXED BEFORE 36,000 miles!!! Otherwise it will cost over $1000 for the 4 doors. We have always bought GM cars for our business, but I am rethinking the future...
  • bboozebbooze Posts: 34
    edited June 2010
    I am having this very issue with my 08 Tahoe Hybrid. I just noticed this week that even though I arm the alarm with the key FOB that I can open both the driver side and passenger doors no problem! I have no idea how long this has been going on but in essence I've had an unsecured car for a long time. Obviously the alarm goes off when I do so but the fact that anyone could have simply open the door and swiped what they want is a bit unnerving. I sure as hell hope this is not a $1200 problem as someone else suggested. I have 55k miles.
  • carolinaptcarolinapt Posts: 12
    The quote I received from the dealership was $250/door plus tax. My tahoe has 50,000- I called the customer care center- after waiting 4 weeks for them to respond- out of warranty- no coverage. You are right in that you really have no idea in how long the problem existed- same here. There is only one door with a key hole which makes it very difficult to unlock the doors with multiple people.
  • I have a 2008 Z71 Tahoe with the same issue on the Driver door side. I agree,this should be a warranty item.
  • carolinaptcarolinapt Posts: 12
    I don't know how something becomes a recall issue. I suppose it has to be a safety or fire issue. They should just stand behind their product especially when they know the design is flawed. I own a small business and I stand behind our products and service.
  • eggfameggfam Posts: 1
    I too am having this problem on my Suburban and I am 6000 miles over my 36000 mile warranty... $277 for each door out of my pocket..The dealership service guy knew what kind of vehicle I owned based on my description of the problem...Obviously a big problem....After researching I am noticing that it is most 2008 Chevrolets..cars, trucks and SUVs...I think that Chevrolet should take care of this as it is obviously a problem..I filed a complaint with the NHTSA @
    http://www-odi.nhtsa.dot.gov/ Maybe if we all did then we would see some action...It definitely is a safety concern for me when my children are in the car...
  • kiawahkiawah Posts: 3,666
    Don't want to diminish your issue with door locks, but if you have a concern for when your children are in the car....you should engage the child safety locks, read the manual how to do that if not familiar.
  • dezbdezb Posts: 14
    I also own a 2008 Tahoe and had to have the dealer replace the passenger rear lock. Luckily it is under warranty. I am also experiencing other problems and have to take it back to the dealer tomorrow, which will be the 3rd time in one month! I was having AC issues and the service guy was going to replace the compressor, but said that GM told him to put some type of a chip in (starts w/ a D). 2 weeks later, on the same day, my Onstar went dead, door lock died, AC took 15 minutes to cool and one of my vents stopped working. The next day my vehicle went dead. My husband said that there must be some type of electrical problem because the battery had been negatively charging or discharging?? Anyway, the dealer told me that the battery issue was common and that it was only coincidence that this all happened on the same day. Will have to continue new post...
  • dezbdezb Posts: 14
    (Con't) took it back to dealer and picked it up today. Was assured everything was working including Onstar. I had my daughter drive it home as I drove home our truck. When we got home, Onstar was dead. I should have checked it at the dealer. I am pretty upset. I called the dealer back and he said that he was assured it was working. He asked me to bring it back in tomorrow. Hopefully, it will not be dead again in the morning. This leads me to believe that this is indeed part of a bigger problem. I am doing some research and that is how I came upon this site. Is anyone having these types of issues???
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello Dezb,
    I apologize that you are experiencing concerns with your vehicle. Can you please email me you’re VIN, current mileage, dealership and contact information so I can look into this further? You can get my email by clicking on gmcustsvc. Thank you,
    Mariah GM Customer Service
  • dezbdezb Posts: 14
    Mariah,

    I emailed the info to your personal email today.

    Thank you.
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