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Chevy Tahoe Door Lock Problem

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Comments

  • Dbrock34,

    Thank you so much for this feedback! I’m thrilled to hear that you were helped and are satisfied. If there’s anything else we can assist with in the future, you know where to find us.

    Best,
    Sarah
    GM Customer Service
  • I seem to be one of many with this problem. I have an '08 Tahoe. The driver and passenger door locks failed after warranty and cost me $300 + per lock to have replaced. The back driver's side just failed and I am not bringing it back to the dealer again. Any help how to order the part and how to install would be helpful. Thanks
  • Tom3052,

    I’m sorry to hear that your locks are not operating. I would recommend checking into gmpartsdirect.com to order parts as they’re reasonably priced.

    If you would like Customer Assistance in any way (help working with a dealership towards a repair, recall/warranty information specific to your vehicle), please email us with your information (name/user name, VIN, dealership) and we’d be happy to assist!

    Best,
    Sarah
    GM Customer Service
  • tictracertictracer Posts: 1
    edited November 2011
    having problems with door locks on 2008 Chevy Tahoe. Had one replaced 2 years ago when it was under warranty. 2 years later the replacement and the other rear door are not working. Dealer quoted me $300 per door to replace them. Question I ask is GM standing behind this problem? Seems like there is alot of people with the same problem I have. Any help would be greatly appreciated.
  • My 09 Tahoe LTZ driver and front passenger door locks have failed, also my passenger side rearview mirror has quit working. I haven't been to the dealership about this problem and don't intend on wasting my time until I receive a reply from GM. From the looks of this forum and others, I would think GM would own up to their responsiblity to the consumer and fix these parts with no questions. I've been a loyal GM owner for over 30 years and this might change my mind.
    Looking forward to hear from someone.
    Kimberly Murray
    2009 Tahoe 1GNFC33079R101986
    Mileage 58,819
    Dealership to use McKaig Chevrolet in Gladewater, Tx.
  • I have replaced my front door locks 2x! I now have the same issue with my rear doors but because I am out of warranty the dealer refuses to replace them. HELP
  • Thank you for posting Kimberly,
    I opened your vehicle's information and am showing that you have two open safety recalls on your Tahoe. I would recommend making an appointment with McKaig Chevrolet to have these taken care of.

    Neither of the recalls pertain to the locks, however.

    Please, if you do make an appointment with McKaig Chevrolet for these recalls, send us an email with the appointment date and time and we'll see what can be done with the locks.

    Best,
    Sarah
    GM Customer Service
  • Hello Djenner,

    Thank you for posting - we can look further into your situation for you. Please emails us with more information (name/username, contact information, last 8 of your VIN, and the name of your involved dealership).

    Looking forward to assisting,
    Sarah
    GM Customer Service
  • Add one more to the list with door lock actuator problems.
    Had Passenger rear door actuator replaced a year ago under warrantee and now, 1000 miles past the 36,000 mile warrantee the driver rear door has failed. This is a major pain as I use this truck for work and need in and out of the driver rear door all the time for items I carry back there. no easy way to open it without crawling though the truck from another door.
    Talked to dealer and they said if it was the same one they already changed they would fix it but since it is a different door I am out of luck for warrantee service.
    Door Locks do not seam to be GMC "Professional Grade" if you ask me.
    8J222195
  • I am the original owner of a 2008 Tahoe LTZ and have problems with door locks not working properly. Yes, as so many others have described it's out of warranty. Can anyone advise/help with this problem? Only driver door lock still functioning properly!

    Xman357
  • We can look further into the warranty/recall information available on your vehicle, if you like. Please email us your name/user name and the last 8 digits of your VIN.

    Best,
    Sarah
    GM Customer Service
  • GM Support,

    I am having the same door lock issue as others in the forum. We have a 2008 Chev Suburban VIN:1GNFK16328J231961 and 3 out of 4 doors have now stopped working. We have 52,000 miles on the vehicle and we were told by Titus-Will Chevrolet (Parkland, WA) that the locks are no longer covered under warranty. Can you provide any help?

    Thanks,
    Marc
  • Put me on this list,
    My 08 Tahoe is having the same problem as the rest of the people on this forum. At 47,000miles the passenger went out, at 54,000miles the pass. rear went out and at 70,000miles the drivers rear went out. So now I'm at 72,000miles and 3 out of 4 doors don't work. I drove to the dealer on monday just to walk out a little disapointed after they quoted me $854. I willing to pay for repairs but not that much. The funny thing is I owned a 2001 tahoe with 167,000miles and never had no issues what so ever.

    Can someone help
    Vin# 1GNFC13058R251405
    MILES: 72,150
  • Marc,

    Thank you for getting in touch. When I ran your VIN, I did not see any open safety recalls. We can set up a Customer Assistance case for you - please email us with your contact information (also, please be sure to include your Edmunds username so we can match that email with this information here).
    I can't guarantee the results of the case, but I can guarantee that we will thoroughly look into the situation.

    Best,
    Sarah
    GM Customer Service

    NOTE TO ALL: As this has been such a prevalent concern with 2008 Tahoes/Suburbans, I have documented the information in the thread for further consideration by GM. Thank you for contributing to the discussion!
  • Colt 223,

    I've run your VIN in our system and see that your vehicle may have a branded title. Can we please correspond via email?

    Thanks,
    Sarah
    GM Customer Service
  • Xman357 and pbsbrett,

    We're happy to look into this further - please email us more information (name/username, contact information, the last 8 of your VIN, and involved dealership).

    Best,
    Sarah
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,076
    uscin2003,
    Thank you for taking your time to post about your concerns. Can you please email me your complete contact information including mailing address, VIN, current mileage, and involved dealer? I look forward to your response.
    Christina
    GM Customer Service
  • kjammukjammu Posts: 6
    edited November 2011
    oh man i can' believe that.
    i explain to GM customer service what's going on, Gm setup the appointment to take my truck to dealership. I drove 200+ miles to dealership what they said here's your quote to fix issues. wow that was simply a joke. GM would not stand behind their product what a shame i just received an phone from GM. GM would not fix the problem even though they are aware of it. since it's out of warranty Gm wont pay for these repairs. i could've pay for myself have repaired. it's cost $300 for this trip all i get is that a quote from dealership. Now is this tease or what from GM, i think this is so childish. GM said, they are going to document this. document what, that they are not going to take care of it. LOL

    WOW
  • Add me on this list,
    My 09 Suburban LTZ is having the same problem as the rest of the people on this forum, the mechanism wont lock or unlock the door. At 40,000 miles the driver rear went out, at 45,000 miles the passenger rear went out. I'm at 73,000 miles now. My wife drove to the dealer awhile ago just to walk out quite disappointed after they quoted her $500+. Its ridiculous to pay over $50,000 for a vehicle and then have to pay to fix door locks within 2-3 years, I am willing to pay for quality, but I thought I already paid for that when I bought it. The funny thing is I own a 1998 C1500 with 175,000 miles and never had no issues what so ever with the door locks.

    09 Suburban LTZ, purchased in March 2009
    Purchased from: Henna Chevrolet in Aiken SC
    Serviced at Master Chevrolet in Aiken SC (they bought/assumed Henna)
    Vin: 1GNFC36 YX9R200514

    The other interesting thing is I am in Baghdad right now, and we have a ton (1000+ I am guessing in Iraq) of Suburbans here for Personnel Security Detail (PSD team) and I would say conservatively that half of them have at least 1 door that no longer works. I am responsible for 9 suburbans and 6 have locks that dont work, all of them have less than 30k miles on them. Neither rear door works on my personal one and the driver door has started acting up as well and it only has 23k miles on it. Maybe I should gather up all those vins and add them to the list as well? But there isnt a chevy dealer here anymore... lol we had a totaled one that I was going to grab the parts from to take home, but the door locks didnt work...

    But seriously, this is obviously a faulty part that should be recalled/replaced on all vehicles as it appears it is just a matter of time, so maybe we should all just wait.
  • Same thing with me

    "You can pay $96 for the dealer to evaluate your vehicle. Then we can go from there."

    Um... no thanks... WE ALL know what is wrong with our cars. We don't need to pay $96 to have someone tell us that. Then pay $300 per door to fix it. What we need is for GM to step up to the plate and do what is right... stand behind their product... If it weren't for the taxpayer money they wouldn't have a product to sell... WHAT A CROCK!!!

    Recall recall recall recall
  • Billythekidd,

    We'd like to get a case set up for you - please email us your name/username and contact information.

    Best,
    Sarah
    GM Customer Service
  • Thx but I took the car to a different Chev dealership and he immediately covered the problem and replaced the door locks on the rear doors at no cost.

    Thank you!
  • steverstever YooperlandPosts: 40,408
    Didn't even charge a "diagnostic" fee?

    That's good to hear.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • cal24cal24 Posts: 1
    Christina,
    I am having the same problem also. I have a 2007 GMC Yukon. The back door went out about a year ago and now the driver side door acts up intermintently. The last eight of my VIN are 7J303585. What are the options to get this corrected as I am ouy of warranty. Thanks.
  • Thanks for posting, Cal24,

    We would like to set up a Customer Assistance case with you. Please email us with your name/user name, contact information (phone and address), the last 8 of your VIN again (just so we have it all in one place when we go to set up the case), and the name of your involved dealership.

    Looking forward to working with you,
    Sarah
    GM Customer Service
  • Hi, It sure seems like there are two problems here, first the door locks are obviously a problem and second, some GM dealers ( our local one included ) are a joke. Perhaps they have forgotten that good customer service leads to repeat business.

    The power locks on our 2008 Suburban LTZ's rear passinger door will not work.

    The sad thing is that the dealer ( OBX Chevy in Kitty Hawk NC ) said they'd fix it when we bought the used truck from them almost two years ago. We dropped the truck off several times and they attended to some things on our punch list but never completed it.

    I tried to have them call me when the part came in to avoid the 70 mile one way trip. They never called.

    I made it a point to call the dealer at least once a month and was always greated with a big ole "Hi Buddy how are you?" followed by the statement that the guy who was handling the issue was right here and he will call me back in a minute. Of course the call never came.

    After several months I gave up. They never fixed the doors, never completed the work promised and never provided the DVD system headphones that were missing when we bought the truck. This is our forth Suburban, we have never had such poor service.

    Now after finding this article and the response from GM Customer Service I am hoping to get the doors fixed and issues resolved the way the should have been handled the first time.

    Please let me know if you can help.

    Bob
  • Good afternoon, Bob,

    We would be very willing to assist in working with the dealership towards getting this concern resolved. Please email us more information, including your name/user name, contact information, and the last 8 digits of your VIN.

    Regards,
    Sarah
    GM Customer Service
  • I am having the same issue. We bought the car right at 40K used but made a hefty price for the LTZ package. Our first lock went out on the passenger rear side and the dealer near our home where we are having the car serviced rushed to fix free of charge and also fixed chrome pulling away from car on rear driver side exterior door. Now at 55K the rear passenger side door lock actuator is out and they called with a $350 quote + labor. I have asked them to waive this fee since they did it the first time and it is a know issue with Tahoes. I am waiting to hear back, but would encourage the GM and dealer to see me as a long time customer. Tahoe today with one baby and another on the way, potential Suburban in future, etc. and do the right thing. I guess I am put off that I had to ask for the waiver. One hour later and no call back. Keep you posted on the outcome. Surely an off site mechanic can fix it for less the $350? It is a huge safest issue too. Daughter screams because I cannot unlock the door, but I am manually locking it so no one hopes in with us or she opens while driving. So I have to crawl across the back seat to unlock. What a pain. :confuse:
  • Ok, so update. Got the dealer to waive the charge, whew! Now until the next one goes out!
  • Needless to say, gm customer service is aware of this but they are taking care of the problem.

    they make to 215 miles to dealership now that's one way to have it inspected. delaership wanted 96 bucks to diagnose the problem wow thats not done.

    it cost almost 400 bucks for this total trip not to mention time for back and forth. all i get is quote. no thanks. it cost 370 bucks for this door actuator to fixed. now that's just for now we get another and another one, one after another. we know what's wrong with our vehicles. faulty door actuators.
    gm should take full responsiblity rather than making people frustrated, what will hapen in the future we will not buy another gm vehicles ever in near future.

    door locks are very risky when you have kids on board we dont want to have our kids fall out of vehicle no no no no. may be gm is waiting for an such incident be occur. then they will step in to fix it.

    if anyone have any success with GM i would like to hear that.

    here is the people who i spoke to her name is may she is the sent me.
    may, martin. several others i can't find papers now....

    GM CUSTOMER SERVICE IS TOTALLY USELESS. I AM NOT BUYING ANOTHER GM PRODUCT EVER. IT'S MY FIRST AND LAST. I WILL ENCOURAGE OTHERS TOO. THIS IS NOT HOW WE SHOULD BE TREATED. VERY PISSED OFF...........
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