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Chevy Tahoe Door Lock Problem

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Comments

  • gmcustsvcgmcustsvc Posts: 4,057
    jg295,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • Thanks, Caron. I sent you an email. Please respond at your earliest convenience.
  • gmcustsvc,
    I am having the same problem on my 08 Impala with the front passenger door and the rear drivers side door. The dealership told me it would be close to $600 to fix both of them. I am having the Fresh air door actuator replaced currently and its over $250 to fix it. Any suggestions or ideas?

    Thanks,
    Loyd
  • I have a 2008 Suburban with around 50K miles and 3 of 4 door locks have failed within a couple of months. The dealer told me this morning that he didn't have them in stock to repair at this time. I decided to google about this trouble and found this forum. Is there any hope to get GM to do something about this chronic problem with these models? We had a 2003 Suburban that seemed to be a better vehicle. My wife has always said that it rode better. My 2007 Impala has not had a failure yet, but it appears that I can expect the door locks on it to fail as well.
  • gmcustsvcgmcustsvc Posts: 4,057
    Loyd (doublel1217),
    Are you having this work done at the dealer? Have you spoke with Customer Assistance? Can you please email me your VIN, current mileage, involved dealer, and contact information? I apologize for your frustrations. I look forward to speaking with you. Have a great weekend!
    Christina
    GM Customer Service
  • I also have a 2007 Chevy Tahoe with 78,000 miles and my front passenger door will not lock. I can use the key fob to lock it or even manually lock it and all doors will lock except for the front passenger door. The lock will go down, but not lock. When I set the security system, the passenger door still remains unlocked. What could this be? It obviously isnt a fuse or the door lock wouldn't go up and down. Any ideas?
  • gmcustsvcgmcustsvc Posts: 4,057
    eadams3,

    Could you please email us your VIN? We would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • My Suburban's power door locks went out about a year ago (one at a time over the course of a few months.) My vehicle was still under warranty at the time so I went to the dealership expecting to get it fixed. They told me that this (very common) issue was not covered under my warranty and it would cost $175 per door just to look. This is just crazy. I paid $55,000 for my beloved Suburban and should not be paying out of pocket for this issue. I agree there should be some sort of recall.

    Since then my life driving my suburban has been a nightmare and my neighbors are getting really irritated. Since hitting the lock button engages the alarm but doesn't actually lock the door, we are forever tripping the alarm thinking it was unlocked. Additionally, I have 3 girls in car seats and none of them can lock or unlock the doors. So every time we go somewhere, I have to make a trip out to the car first, use my key in the only door that has a key hole to get in, then climb through the suburban to unlock the doors. Once my girls are in there seats, I have to climb back through and lock them. When I stop anywhere I have to do it all over. . .and over. . .and over. It's unnerving after shopping to leave my twin two year old in their stroller in the parking lot with their 5 yr old sister standing guard while I perform my unlocking ritual.

    This is really ridiculous and it really is getting old. I found this forum and am mildly hopeful
    that chevy will display integrity and take care of this issue. I would be estatic. Please tell me what I need to do!! Thank you!!

    Lisa
  • I wrote in this forum, about my problem with 2 of the actuators going in my suburban, approximately 6 months ago and never received any comment from the gm reps, however doesn't it seem strange to anyone that there are at least a hundred or more documentations on this forum alone and we still have gm reps NOT acknowledging the problem but rather they will look into it , as if all of these people have colluded and are lying for some bizarre thrill. It is this same arrogance that has led to GM to having lost confidence with the buying public and will continue to erode until they accept responsibilty and issue a recall, which is long overdue. My children are now 12 and 16 and have grown up knowing the issue with the locks and how they have had to be cautious, unfortunately it looks like it will take a serious injury of someones child before they will be spurred or forced to take action. This is a pathetic demonstration of inaction by a large company which thinks they can stonewall their consumers until this batch of vehicles are consigned to the junk heap.
  • Great. . . There goes my glimmer of hope. Thank you for your input. Now I know not to sit around and wait for to long. Can you tell me how much it cost to replace yours per door? Thank you!

    Lisa
  • Sorry for the late response, I have been travelling. Unfortunatley I was not given a case number since the representative at GM told me that my suburban was no longer under warranty after I gave my VIN and that there was nothing further that they could do.
  • gmcustsvs,

    I'm adding my 2-cents worth here... There is clearly a problem with the quality of the door lock actuators GM has used in this model series. A simple google search will find 4 different GM truck-specific forums that are wall papered with posts from really aggravated GM customers regarding this door lock actuator problem. I have personally read more than 250 separate posts that all say the same thing, essentially: If this is not considered a warrantable defect, what is? Many go on to say that they've been loyal GM customers for years but won't buy another GM because of their failure to act on such a clear case of faulty product. There are now 218 posts in this string and if that isn't enough bad publicity on such a well followed site such as Edmunds, go read what's being said about GM customer support on the GM truck-specific forums.

    It's interesting that my '92 Suburban that I've owned since new and now with 320K miles has never had a door lock actuator failure but on this 3yr old model, I've already had one replaced by dealer shortly after sale, and I've replaced the other 3, since it's "beyond warranty", as well as replacing again the first one that failed and was replaced by dealer. I don't see how product failures of this type can be either neglected or considered not warrantable by a supposedly quality and customer-oriented company.

    It's also interesting that the dealer price for these actuators has more than doubled since the reports of frequent failure first started appearing in forums a few years ago. What's that all about? The parts are identical, made in the same foreign country, and now they're twice the price since GM is selling so many? That's just plain thievery and a real slap in the face to your customers. There is no way that the direct cost of these actuator assemblies could be more than $20 and GM is charging nearly 7 times that cost. Shame on GM!

    This is a Really bad show GM. If you want more and more customers that will never buy another GM product, continue to keep up the dismal response to these clear examples of poor product quality.

    Signed,
    Another lost GM customer of more than 40yrs
  • Thanks to the GM reps on this forum and the fine folks at Knapp Chevrolet my issue with the locks have been resolved. They ended up having to replace all four.
  • As a followup for everyone to read, I was very encouraged by the initial response I got from GM Customer Service. They responded almost immediately to my post and although it took several phone calls we finally talked. There has been no resolution as of yet but was contacted by a district customer service rep that told me they had escalated my case and to expect a followup call this week. Would be interested to hear if anyone else has had a satisfactory or not so satisfactory resolution to this ongoing problem?
  • gmcustsvcgmcustsvc Posts: 4,057
    tryan923,

    I apologize for the problems you are experiencing with your vehicle. By chance, have you spoken with GM Customer Assistance? Please keep us posted when the issue has been taken care of.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    jlgraham,
    Can you please send me your case number? I would like to look through it and see whats going on. I look forward to your response. :)
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    mikehouston,
    Thank you for the update. If you need anything else you know how to get a hold of us! Have a great weekend! :)
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    palm1,
    I apologize for your frustrations. Can you send me your VIN and current mileage? I look forward to your response.
    Christina
    GM Customer Service
  • I own a 2008 Chevy Tahoe that has similar door lock problems with two of the four locks. One of the locks was repaired in the first year. Now there are two that do not work and it seems obvious that there is some sort of defect. While this is a major inconvenience the danger of not being able to open the door in an energency is what scares me. Very frustrating and I am a loyal GM customer.
  • gmcustsvcgmcustsvc Posts: 4,057
    tayreeves,
    I apologize for your frustration. Can you please send me your VIN, current mileage and involved dealer? I look forward to your response.
    Christina
    GM Customer Service
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