Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Chevy Tahoe Door Lock Problem

191012141539

Comments

  • gmcustsvcgmcustsvc Posts: 4,001
    coyotehowitzer,
    I apologize you did not receive a response to your post. Any customer experiencing concerns are more than welcome to email me with their concerns, VIN, current mileage, and involved dealer. When we look into these concerns we look into recall information etc. We also set up cases for customers to report the concerns to GM as well as try to come to a resolution to the customers concerns. I understand it can be frustrating seeing all these posts about door lock issues; however, these concerns need to be documented and reported to GM. This is part of what I do here on the forums setting up cases for customers. I look forward to your response.
    Christina
    GM Customer Service
  • jlgrahamjlgraham Posts: 4
    edited October 2011
    Christina...case number is 71-983599493...I received a call last week with an offer from GM that would extend my warranty period on these components but not willing to do anything for the cost I incurred to replace the door lock that was not covered previously. I was told there was nothing they could do for that cost but was willing to extend the warranty for a period of 24 months and 30,000 additional miles, which ever comes first. I felt like it was "take it or leave it" time with not other options. I still believe that this is something that should be recalled because of the safety factor, especially if you have children in the vehicle. I have been a loyal GM customer, however, it issues like this that make customers switch brands.
  • palm1palm1 Posts: 5
    Christina, The mileage on my 2008 Suburban is 28, 600 and the VIN is 1GNFK16338J196069. I really need to get this resolved as my children are continually getting locked in the back door. Thank you
  • I have been driving Chevy Tahoes since 1995 and this is my 3rd Tahoe. I, like many others on this forum, am very frustrated with the door lock problem. The driver side front door lock stopped working in May and now the driver side rear door lock is now not working. What a pain? I called my local dealer and they say the problem is currently not under recall. How can something like this, a major safety issue, not be under recall? Unfortunately, my warranty expired last month. The service manager said he wished he had a nickel for all of the actuators he's replaced on these Chevy and GMC late model trucks.
  • Christina,

    VIN#1GNFC13J88R271088
    MILEAGE 62,420
    ORIGINALLY SERVICED AT:
    GATEWAY CHEVROLET IN AVONDALE, AZ
    YATES BUICK GMC IN GOODYEAR, AZ
    VAN CHEVROLET IN SCOTTSDALE, AZ

    I have moved to Californina and now I work with Armando Ramirez at Connell Chevrolet in Costa Mesa, CA. Please do the right thing and get this covered under warranty. There is obviously a defect and if you are not going to issue a recall the least GM can do is cover this under warranty even if all the customer has left is a drivetrain warranty. Like I mentioned before I had already had problems with the locks when the Tahoe was relatively new.

    Thanks!
  • I also have a 2008 Tahoe. First my drivers door lock failed first, then my drivers side rear door lock failed. When my drivers door failed I could at least get at ot from the rear door. With the rear door lock failure, I have to use the key. So good for electric locks. There are thousands of us out there. They are aware of the issue, just fix it!

    This should be a SAFETY RECALL if the doors do not lock- right?
  • No, I have not contacted GM Customer Service. I thought dealerships were the middle person. The dealership told me there is nothing I could do but pay and have it fixed.
  • gmcustsvcgmcustsvc Posts: 4,001
    orlewis3,

    I would be happy to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,001
    joecheese,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,001
    jlgraham,
    I understand your frustrations and concerns. I have documented and forwarded these concerns to the proper departments for review and evaluation. If there is a recall issued, you should be contacted by mail. If this does occur again you will have the extended warranty on the components. But still please let me know.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,001
    palm1,
    Can you please email me your complete contact information including mailing address, phone number, VIN, and mileage? I would like to set up a case for you with GM Customer Assistance. I look forward to your response.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,001
    tayreeves,
    Can you please email me this information along with your complete contact information including address? I look forward to your email.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,001
    lwharma,
    I apologize for your frustrations. Can you please email me your complete contact information including your mailing address and a good number to reach you, VIN, current mileage, and involved dealer? I look forward to your response.
    Christina
    GM Customer Service
  • Help Christina!

    I was trapped in my 07 Tahoe for the second time this week. I parked the car and turned off the ignition and driver's door would not unlock - either by manually pulling on lock release, using the key fob, or electric door buttons. Nothing worked. I crawled over the seat and out the rear door, what a pain. I went online and bam - hundreds of long time GM customers like me having the very same problem for over 2 years! Why on earth GM didn't send me a warning is beyond belief. This actuator issue isn't a question of if it might happen, only when. I emailed you my VIN, mileage, contact information, etc. under separate cover. Please see if you can help me.

    Thanks,
    Dan
    Oct. 7, 2011
  • Christina,

    I'm a 2009 GMC Yukon Hybrid Owner with a failed rear passenger door unlock mechanism. I only have 40k miles on my vehicle, but the dealer says it's not covered and I'm SOL. Reading into this 25page thread, one of MANY across the internet, I'm hoping you can help me get this resolved and hopefully help GMC retain a life long customer. Please let me know if I can send you information about my Truck.

    Thank you,

    Joe
  • gmcustsvcgmcustsvc Posts: 4,001
    I would like to let you all know that your concerns have not fallen on deaf ears. I have documented all of your concerns and shared this appropriate people. I am waiting to hear something; and as soon as I do I will let you know. I would like to thank you all for giving us the opportunity to work with you, for explaining your situations to me and setting up cases with GM Customer Assistance and for all of your patience.
    Christina
    GM Customer Service
  • I'm like the countless Tahoe owners in the above 25 pages of comments. I own an 08 Tahoe - have 36,540 miles on it. Yesterday I began having a problem with the passenger door, drivers side. It won't lock or unlock with the automated system. I thought perhaps the auto device we push for entry needed to be reprogrammed or something. Now I see above, this has been going on for several years - Chevy won't honor any repairs out of warranty, and it will cost me from $250 to $272 to have the actuator replaced by an authorized agent. The above 25 pages of comments are screaming for a recall. Has there been one? Will there be one? Speak to us Caron....
  • Hello, we have just purchased a 2008 tahoe and we are having some similar issues. A few weeks ago, we were driving in the highway and the tahoe acted as if it was possesed, the locks started to click up and down, the lights on the dash board went on and off, and the speed gage went up and down, it was awful scary. After that incident it wont start or do anything. I am very disapponted and frustrated, when you pay such a high price for something you expect it wo work right. Yesterday, the driver side was blowing hot air whr it was set at 60 and the passenger side was blowing cold air.
    PLEASE SOMEONE HELP!!!!!!
    Any advise will help, thanks.
  • gmcustsvcgmcustsvc Posts: 4,001
    anthelia,
    I apologize for your frustrations. Can you please email me your complete contact information, VIN, current mileage and dealer. Your just under 600 miles out of the warranty, let me see what I can do. Please get me that information as soon as possible. I look forward to your response.
    Christina
    GM Customer Service
  • To update all of you - I did receive a call back from Chevy Customer Service. My Tahoe has 43,000+/- miles and is out of warranty. The customer service agent arranged a diagnostic service call at my local dealer for me and when I took the vehicle in this morning, the service advisor said he would just replace both actuators now to save me the trouble of coming back in later because he was certain that Chevy would make this right. And they did. When I picked up the vehicle this afternoon, both actuators had been replaced and there was no charge. Thanks to all of you at Chevrolet for correcting this for me!
Sign In or Register to comment.