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Chevy Tahoe Door Lock Problem

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Comments

  • tss1tss1 Posts: 1
    Christina,

    I too am experiencing the same issues with door lock actuators (two in this case - drivers door, passenger side rear door). I also have a door handle that is coming out of the door (drivers side rear door, normal use). The vehicle is a 2008 GMC Yukon XL Denali. Vin - 1GKFK66818J175694, mileage is 73k, dealer is Greenwood in Hollister, CA. Please advise as this is the top of the line model and when I purchased the vehicle new all I could read about was the "professional grade" quality that all GMC vehicles possess. As I have had a few other quality issues with the vehicle, more quality issues are starting to taint my view on GMC ownership (first time purchaser of GMC, never had these types of issues with several Toyotas that I have owned including a currently owned 2006 Tacoma).

    Thank you,
    Troy
  • gmcustsvcgmcustsvc Posts: 4,057
    tss1,
    Thank you for your message. I apologize for your frustrations. I see that you have spoke with GM Customer Assistance before. I would like to open a new case for you and your current concerns. I would just need you to email me and verify your contact information. I look forward to your response.
    Christina
    GM Customer Service
  • I have the same issue with my 2008 Denali, Both rear locks are now almost dead. I had the driver lock replaced under warranty and now that window squeaks going up and down. I'm loosing patience with GMC

    I already sent an email to gmcustsvc, hoping for help.
  • I have a 2008 Yukon Hybrid and had the first lock replaced under warranty just past the 35,000 mile mark. I now have 42,200 miles and the dealership just called to say they'd be replacing the second failed lock under warranty. I did open a file with GMC Customer Service and notified the dealership of my file number before I took it in for service. Based on what others are saying I was fully expecting to have to pay for this repair but it sounds like the dealer is going to back it up. Glad about that but still concerned about future problems.
  • I also own a 2008 Tahoe with failing power door locks. 1 by 1 they failed. The latest failed 1 month out of warrantee. this is a disgrace! Gm should offer a recall. $255 to fix a known faulty product on (might I add "not an inexpensive vehicle") a Tahoe with less than 33K on it. I have owned 1996, 2001, and 2004 with no issues like this. You are going to lose loyalty over this one!
  • gmcustsvcgmcustsvc Posts: 4,057
    Good morning Sarah,

    Have you been working with a GM dealership on resolving these repeated problems? If you would like, please give us more information on your situation! Email Christina here with your name, contact information, VIN, and involved dealership. We’ll do our best to help!

    Best,
    Sarah
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    Rchpwr,

    I’m sorry to hear about your power locks failing on you. Please email Christina with your name, VIN, involved dealer, and contact information and we’ll look further into this!

    Thanks in advance,
    Sarah
    GM Customer Service
  • kjammukjammu Posts: 6
    edited November 2011
    it is so sad for gm, now my chevy tahoe LTZ passenger door actuator won't work just like everyone has same or similar issue. i got a same problem. my chevy tahoe passenger door won't work. i have taken to chevy dealership they said it will cost $370 to fix. and it's under warranty i have only 37K miles. when it was under warranty i had bad front shock GM i was bad and other one going bad, i can't believe GM won't authorize the shock to be replace they it's bad yet LOL technican confirmed and it's will go bad withing little time. but according to them it's not replaced. i have got many issues with it. will someone help me to fix these issues. when it's totally GM's fault for putting or installing faulty parts. these are just few issues i have mention here.
    it's very for GM not taking care.

    HELP HELP please. :mad: :mad: :mad: :mad: :mad:
  • Just wanted to update the status of this message. I emailed Chevrolet Customer Service last week about this issue. They called me back that evening and took some information that they passed to a District Specialist. She called us the next day and told us to take it back to our dealership and that GM would provide "some payment assistance". We took it to the dealership the next day. Later that day the Service Manager called and said the truck was done and we could pick it up. They fixed it free of charge and I must say that GM took care of us. Both representatives that I talked to were very helpful.
  • Kjammu,

    I see that you’ve visited a dealership for this concern already – can we follow up with you? Please email us with your name and contact information, as well as your VIN and involved dealership.

    Thanks in advance,
    Sarah
    GM Customer Service
  • Dbrock34,

    Thank you so much for this feedback! I’m thrilled to hear that you were helped and are satisfied. If there’s anything else we can assist with in the future, you know where to find us.

    Best,
    Sarah
    GM Customer Service
  • I seem to be one of many with this problem. I have an '08 Tahoe. The driver and passenger door locks failed after warranty and cost me $300 + per lock to have replaced. The back driver's side just failed and I am not bringing it back to the dealer again. Any help how to order the part and how to install would be helpful. Thanks
  • Tom3052,

    I’m sorry to hear that your locks are not operating. I would recommend checking into gmpartsdirect.com to order parts as they’re reasonably priced.

    If you would like Customer Assistance in any way (help working with a dealership towards a repair, recall/warranty information specific to your vehicle), please email us with your information (name/user name, VIN, dealership) and we’d be happy to assist!

    Best,
    Sarah
    GM Customer Service
  • tictracertictracer Posts: 1
    edited November 2011
    having problems with door locks on 2008 Chevy Tahoe. Had one replaced 2 years ago when it was under warranty. 2 years later the replacement and the other rear door are not working. Dealer quoted me $300 per door to replace them. Question I ask is GM standing behind this problem? Seems like there is alot of people with the same problem I have. Any help would be greatly appreciated.
  • My 09 Tahoe LTZ driver and front passenger door locks have failed, also my passenger side rearview mirror has quit working. I haven't been to the dealership about this problem and don't intend on wasting my time until I receive a reply from GM. From the looks of this forum and others, I would think GM would own up to their responsiblity to the consumer and fix these parts with no questions. I've been a loyal GM owner for over 30 years and this might change my mind.
    Looking forward to hear from someone.
    Kimberly Murray
    2009 Tahoe 1GNFC33079R101986
    Mileage 58,819
    Dealership to use McKaig Chevrolet in Gladewater, Tx.
  • I have replaced my front door locks 2x! I now have the same issue with my rear doors but because I am out of warranty the dealer refuses to replace them. HELP
  • Thank you for posting Kimberly,
    I opened your vehicle's information and am showing that you have two open safety recalls on your Tahoe. I would recommend making an appointment with McKaig Chevrolet to have these taken care of.

    Neither of the recalls pertain to the locks, however.

    Please, if you do make an appointment with McKaig Chevrolet for these recalls, send us an email with the appointment date and time and we'll see what can be done with the locks.

    Best,
    Sarah
    GM Customer Service
  • Hello Djenner,

    Thank you for posting - we can look further into your situation for you. Please emails us with more information (name/username, contact information, last 8 of your VIN, and the name of your involved dealership).

    Looking forward to assisting,
    Sarah
    GM Customer Service
  • Add one more to the list with door lock actuator problems.
    Had Passenger rear door actuator replaced a year ago under warrantee and now, 1000 miles past the 36,000 mile warrantee the driver rear door has failed. This is a major pain as I use this truck for work and need in and out of the driver rear door all the time for items I carry back there. no easy way to open it without crawling though the truck from another door.
    Talked to dealer and they said if it was the same one they already changed they would fix it but since it is a different door I am out of luck for warrantee service.
    Door Locks do not seam to be GMC "Professional Grade" if you ask me.
    8J222195
  • I am the original owner of a 2008 Tahoe LTZ and have problems with door locks not working properly. Yes, as so many others have described it's out of warranty. Can anyone advise/help with this problem? Only driver door lock still functioning properly!

    Xman357
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