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Chevy Tahoe Door Lock Problem

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Comments

  • Sarah, thanks for the response. I am currently deployed to Afghanistan, so gathering that info takes a couple of days. When I get it, I will certainly post it to socialmedia.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    always82nd,
    I hadn't realized you were overseas. Thank you - truly, thank you - for your service to our country. We look forward to hearing from you.

    Sarah
    GM Customer Service
  • Hi Sarah, I have an 08 tahoe hybrid and the door lock actuaters on 3 of the 5 doors are broken, i imagine the others are not far behind either. I have chatted online with gm reps. on gm's website and they have done nothing but say contact your dealer. the dealer will do nothing to stand behind there product. A 4 year old vehicle should not have this problem already! Please help!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I saw your email come through, 08tahoehybri. My coworker Christina, who answers inbound emails, will be back with you soon.

    Sarah
    GM Customer Service
  • srtahoeownersrtahoeowner Posts: 3
    edited March 2012
    Just like the thousands of others, I also have the same problem on my 2008 Chevy Tahoe, I have spoken to my dealer who gave me a the cost to replace my actuators. My question: why replace the actuators with the same actuators which has failed over and over again?? Working very closely to the auto industry, a corrective action must have been done on this item which would have corrected the primary source of the problem and a new design should have been produced. Can you find out if a new (more robust) design is available for purchase? Can the automatic locks be disable so the locks don't cycle every time the truck shifts in or out of gear? Please supply any documents or reports that I can give to the dealer to help identify any corrective actions that may have been developed by GM engineers. It appears that the GM dealers either have not been informed or do not want to provide information or services because GM does not adequately compensate them for their time or service.
  • You can set your preferences so that doors don't auto lock. The setting is reached through the buttons on the right side of your gauge cluster.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello srtahoeowner,
    I'm sorry that you are also encountering this frustrating issue. If you haven't done so already, we would definitely like to get a Service Request set up for you. Please contact us via one of the email addresses in my profile with more information (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership). My coworker Christina will advise you further.

    Regards,
    Sarah
    GM Customer Service
  • matharrismatharris Posts: 1
    edited March 2012
    I suspect an actuator problem as well - seems exactly like what everyone else is saying.

    First - power locks stopped working in the rear passenger door. Had to manually lock/unlock. Then, the lock just stopped working. Stuck in locked position for about 90 days. Every once in a while, it would magically open for us, but that only happened maybe three times.

    It's a 2008, with 60k miles on it.

    Also - since I couldn't open the door, it started to fill up with rain water through the window seals. Sounded like a half-empty water jug. I went back there this morning, and was able to open the door by jiggling the interior door handle a lot.

    Water drained out for 10 minutes. While it was draining, I used my key to force the door lock up. Now, the door will lock and unlock manually again.

    I'm emailing socialmedia@gm.com now.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning matharris,

    Saw this at the end of your post: "I'm emailing socialmediagm.com now. " :D

    My coworker Christina responds to inbound emails from the forum and should be back to you soon. If you don't hear back, please be sure to let me know.

    Regards,
    Sarah
    GM Customer Service
  • gmcustsvcsarah - Unfortunately I have the same problem. I have three of the four door lock actuators not working on my 2008 Yukon Denali. Very frustrating to have this kind of problem with a $60,000 vehicle. So far no help from GM except to tell me to take it to a dealer and pay for a service call and then they may consider offsetting some of the cost to replace them. The GM Customer Service response was that you cannot rely on information on Edmunds.com to be true because it is not a GM Website. Any help you can give me with a Service Request would be greatly appreciated.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning,

    Did you have a Service Request set up when you called in (71-**********)? If not, send us an email at socialmedia@gm.com and we'll get that going.

    Our first step is a diagnostic appointment, which I understand can be off putting. However, I do want to reaffirm with you that we are with GM, it's just that sometimes interdepartmental communication has its difficulties.

    Sarah
    GM Customer Service
  • Sarah,

    I sent an e-mail with all of the info on the 22nd of March but haven't heard anything. What is the normal response time? I would hope that Chevrolet could provide some sort of resolution to this problem before someone gets hurt or killed in a vehicle that they can't be extracted from in an emergency. Especially small children and infants in the back seat.

    Thanks for helping in this matter.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    always82nd,

    I checked with Christina and she said that she had just recently replied. I'm sorry for the delay in response time -- hopefully the process will move faster now.

    Best,
    Sarah
    GM Customer Service
  • Good morning,
    I am experiencing the same door lock issues as everyone else. 3 of my door locks have went out now and it started around 62,000 after my certified warranty was up. Is there any way to get them replaced rather than paying almost $300/door from my dealer? I tried ti find where I could email the GM Customer Service from here but the profile says private for email. Please advise, thanks!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I'm sorry about the confusion about the email address, Irandall0497. I think there's a glitch with my account.

    In any case, you can contact us at socialmedia@gm.com.

    Best,
    Sarah
    GM Customer Service
  • ccampb6ccampb6 Posts: 2
    Just throwing my information out there. I've already been down this path with GM on my 2008 Silverado Crew Cab. I bought this vehicle brand new just about the time GM was going into a nose dive due to the financial crisis at the end of 2008. I was looking at both a Tundra and a Silverado. After driving both it came down to my brand loyalty and I wanted to do my part to help keep GM out of the red as much as possible. This is the 6th Chevrolet I've purchased(89' GMC S15, 95' Camaro, 01' Camaro SS, 00' Camaro Z28, 05 Trailblazer, this 08' Silverado) and unfortunately, due to the handling of something that is obviously a HUGE problem for everyone that purchased an 08' truck/SUV, might very well be my last.

    My door locks started going out around the 30k mark. First my passengers side front, then the driver side front, and finally both of the rear doors. I started my conversations with GM about getting the Door locks looked at about a year - year and a half ago. When I called to have them looked at, they informed me that due to the fact that I was at 37k miles, they would not be covered and I would need to pay $200 or so per door to have them replaced. I declined because I had already seem what they cost from gmpartsdirect on another forum. I requested that the case be escalated and asked if they would have an area representative contact me about the situation. A week or so went by before hearing from someone. They asked that I bring the vehicle in to have "diagnostics" run on the door locks and that I would need to cove the cost of those "diagnostic tests" - $75 or so. Really? REALLY? Having worked on vehicles for many years, I can assure you that simply depressing the lock and unlock button on either the key fob or switch on the door is MORE than enough of a diagnostic test to show whether or not they function correctly. At that point I gave up......if a company can't get it's head out of its own behind long enough to see that there is a HUGE WIDESPREAD issue with these, then I'm just not sure there is much hope.

    So Sarah, that's my story. Would GM like to retain a long time customer? Or, would sticking your head in the sand and forcing customers to move along to the next car lot be preferable? Your call.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    ccampb6,

    Thank you for your longstanding support of GM vehicles, and I'm sorry that you have had such a negative experience as you seek to get the situation with your door locks resolved. When you called in, were you assigned a case number (71-**********)? If so, would you please be willing to share that with us so that we may look further into your case? We can also locate your vehicle's file with the last 8 digits of your VIN.

    I look forward to hearing more,
    Sarah
    GM Customer Service
  • ccampb6ccampb6 Posts: 2
    Yes, they did give me a number. I don't remember what it was now. However, the last 8 of my vin is 8G288189. Let me know if you need anything else.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Thank you for getting that out to me, ccampb6. I can see where you were frustrated last year. If you would like for us to set up another Service Request (I can't reopen this one as it was closed over a year ago), please email us at socialmedia@gm.com with updated contact information (phone and address), mileage, and preferred dealership.

    I can't promise a final result, as these are all handled on a case-by-case basis, but we've definitely been working with a number of these cases and will do what we can!

    Regards,
    Sarah
    GM Customer Service
  • johnb1975johnb1975 Posts: 2
    edited April 2012
    I'm an owner of a 2009 Tahoe LTZ who is also experiencing door lock actuator issues, My first experience is back in September 2011 (8618 miles) with the Passenger side front door. Last week I am experiencing the same issue with the Rear Drivers side door. It seems a bit silly that GM does not see this as a problem with the design and or manufacture with its door actuators. My vehicle is under warranty and should be replaced at no cost (I hope). However, I am concerned if this is issue is not corrected I will experience this in the future. I think GM should investigate its actuator design for this vehicle and come up with a solution at no cost to vehicle owners... Most of us have paid upwards of 60K for these vehicles and a door actuator should not be a concern to us.
  • gmcustsvcgmcustsvc Posts: 4,109
    johnb1975,
    Thank you for taking your time to post your experiences. My name is Christina; I work with GM Customer Service. If you take the vehicle to your dealer and you are still under the bumper to bumper warranty this should be fixed at no cost to you. I have documented your concerns. If you have this problem again please feel free to email me directly. Any updates on this are appreciated.
    Christina
    GM Customer Service
  • Thank you Christina, Do you need any other info from me?
  • mjl0204mjl0204 Posts: 2
    I have long been a Supporter and Promoter for all things Chevrolet...however, this is about to stop unless someone from Chevy Contacts ME ASAP. I have owned 3 Chevy Tahoes consecutively since 1999 and at some point the door actuators have ALWAYS FAILED.
    I now own a 2008 Tahoe LTZ and BOTH rear actuators have failed. I have a brand new baby, and while I was able to tolerate the inconvenience, frustration and embarrassment of reaching over the front seat to manually unlock the rear door, I have had it!!! It is a huge safety issue, a major pain in the a$$ and for almost $60K...a true shame.
    I have literally spent over $1000 in Actuators in 10 years time...enough is enough. Chevy, if you dont fix this for me, I'm moving on. I refuse to empty my wallet yet again for something so very basic. This is not a threat, it is a promise...I am in the Retail Industry, I manage over 1500 associates, and I wouldn't EVER let an issue like this go unresolved in one of my stores to the point of alienating a customer for life. I will be waiting to hear from you...but I won't be waiting long (nor do I really think you'll do anything about it besides give me some long drawn out run around anyway).
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    mjl0204,

    I know that this issue is frustrating. If you haven't done so already, please get in contact with us via email, socialmedia@gm.com , with the following information: your name/Edmunds username, phone, address, the last 8 of your VIN and current mileage, and the name of your involved dealership. Please also include a note in the email that this is about door lock issues for your Tahoe. My coworker Christina, who answers inbound emails from Edmunds, will assist you from there.

    Regards,
    Sarah
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,109
    johnb1975,
    Not at this time. Please let me know how things go at the dealer. Please feel free to email me directly.
    Christina
    GM Customer Service
  • It has been 4 months since i first contacted GM about the door locks issue and still no resolution! You said Christina would be contacting me via email in post #418 and yet I have received no email, phone call or any other form of response. Is this how you treat your customers? Make them pay a diagnostics fee and then turn your back when it does turn out to be the actuators? You still have not responded to my original question as to why GM won't recall these actuators. To the rest of you frustrated GM customers...good luck! You will pay the diagnostics fee ($90) and find out that, yes the actuators are bad and pay the $300 per door to have them fixed. They may throw a "we'll give you $1,000 certificate towards your next NEW GM car purchase." Guess what? the dealer doesn't have to honor that certificate and even if they accept it they will tack on $1,000 in setup, destination, underbody sealer, etc. etc. etc. 4 MONTHS!!! :lemon:
  • Good luck. I've been waiting 4 months for a response from them. Only repsonse I've received so far is a certificate towards a new GM vehicle. They truly don't get it!
  • gmcustsvcgmcustsvc Posts: 4,109
    ndhousemover,
    What is your case number? Please feel free to email me directly. I apologize for your frustrations.
    Christina
    GM Customer Service
  • tripltripl Posts: 3
    I have a fully loaded 2008 Tahoe LT Z and I am now down to one actuator working after having two of them fix while I still have my warranty and wouldn't you know my next one goes out right when I crossed 36,000 miles
    I took it to the dealer and he told me that the other two doors are no longer under warranty so you can't fix them for less than $500 per door to top it off my door handle the driver side break so I can barely get into to my own $55000 vehicle. My kids have to let me in or I must leave the window down . I have owned Cadillac Escalade GMC Yukon and two Chevy Tahoe's I was a big fan of the tahoes until this started happening. I am now considering going to the new ford and would never ever said that previously. Where is the recall on the defective parts?
  • Case number is 71-1028201504. 2008 Yukon SLT. Rear driverside and passenger side door locks.
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