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Chevy Tahoe Door Lock Problem

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Comments

  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning tripl,
    I'm sorry to read that you're experiencing the door lock issue as well. If you haven't already, please send us your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership to socialmedia@gm.com. My coworker Christina will assist you from there!
    All the best,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning ndhousemover,

    Thank you for posting your case number. At this point, the offer that your District Specialist made is the final offer we can make. I'm sorry that this wasn't a satisfactory resolution for you.

    Best,
    Sarah
    GM Customer Service
  • No, THANK YOU! For making me pay the $90 diagnostic fee when we all knew what the problem was. And THANK YOU!! for making me pay another $600 when I could have replaced them myself for $300. THANK YOU!!! for standing behind your customers and not recalling defective parts when this is an OBVIOUS defect that is affecting thousands of vehicles. THANK YOU!!!! for slapping me in the face with a " $1,000 certificate towards my next new GM vehicle." (that will probably fail and not be covered) when we both know I sure as hejj am never going to buy another GM product as long as I live. THANK YOU!!!!! for opening my eyes and showing me what General Motors is really about! No really THANKS!

    If that offer is the best you can do God help the rest of you poor GM customers because they will drag this out and screw you in the end like they have so many other customers.

    PS. I am not going away anytime soon. So put your big girl pants on cause I'm here to stay until I see some change in how you handle this situation.
  • bama49bama49 Posts: 1
    I have a 08 Chevy Avalanche LTZ and I am having issues with the doors not locking and unlocking. After spending all this money on a vehicle there has to be a resolution to this situation without me spending even more money. Is there a recall or someone that I can talk to so I can see about this getting fixed?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning bama49,

    If we can check for any open recalls on your Avalanche, please email us at socialmedia@gm.com with the last 8 of your VIN and we'll go from there!

    All the best,
    Sarah
    GM Customer Service
  • rocastanrocastan Posts: 1
    Like everyone else in this forum, I'm having issues with the rear driver side lock sticking. My current 08 Tahoe LTZ is out of warranty, but it's a lingering issue that was supposedly fixed when it was under warranty by the dealership. Is there any way to get this issue fixed free of cost as the same problem has presented itself after the lock was replaced under warranty?
    I understand that most new car electronics are complex and one out of several thousand relay switches in the vehicle can fail, but I'm just not keen to spend an additional 300-400 dollars on fixing something that looks like its a known issue.
    Hopefully this matter can be resolved as I have seen plenty of responses from the GM reps.

    Thanks
    Roberto
  • Christina,

    Please forward your email address and I will send you my information. I do not find your email address in your post.
  • gbfan41649gbfan41649 Posts: 1
    edited April 2012
    I am having the same problem as a lot of people on this forum. I have a 2005 Tahoe with 69000 mile an the rear door(hatch will not lock) this has been a problem for some time now, and my wife is after me to do something about it.

    Has anyone had any luck getting GM to help with the problem after your vehicle is out of warranty?

    this seems to be a safety issue that should be looked into. Thanks for any help or advice you might have.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    srtahoeowner,

    I'm sorry for the confusion! We can be reached at socialmedia@gm.com.

    All the best,
    Sarah
    GM Customer Service
  • zboaterzboater Posts: 17
    Add another one to the list - front drivers door lock failure. Love this forum - waiting to see what dealer comes back with. Is there any service recall notification number yet? Has anyone had sucess in getting GM to replace with a newly designed unit vs. paying big$$'s to replace with the same deffective part?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    gbfan41649,

    Have you contacted Customer Assistance yet? If we can look into this further with you, you can either email us at socialmedia@gm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and name of your dealership) or contact the Customer Assistance Center at 800-222-1020.

    Best,
    Sarah
    GM Customer Service
  • I am also having the same issue with a 2008 Z71 completely loaded Tahoe. The rear passenger won't lock with remote or electricly and the rear driver side won't unlock with remote or electricly. I have spoke to a GM rep and made an appt for Friday to have it looked at. Since there are this many with the same problem it should definitely be recalled! It is a safety issue when you have children in the backseat and the door will only lock/unlock manually. A $60K vehicle should last longer than this. I also have a 2004 Z71 Tahoe with over 200k miles on it and it's still working great. Something definitely needs to be done about this problem!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    zboater,

    I just want to make sure I understand where you're at with the door lock situation on your Suburban. You stated "waiting to see what dealer comes back with" - are you currently working with your dealer on this? If we can set up a Service Request for you, please let us know.

    Best,
    Sarah
    GM Customer Service
  • luckie19luckie19 Posts: 3
    edited April 2012
    Hello since I've had my 08 avalanche. My driver side and rear right passenger side door locks have been replaced due to this malfunction everyone is having under warranty. Now that my warranty has expired my front passanger lock has malfunctioned,. That's make 3 defective locks. I have extended warranty but will have to pay a deductable. The last two time they were replaced the rep told me their was a bad batch on these locks cus they were having alot of issues. Is their a recall on these locks? Vin 3gnec12028g252346
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    luckie19,

    Thanks for providing your VIN; at this time there are no open recalls on your vehicle. If we can answer any further questions, or assist in any way, please let us know.

    Best,
    Sarah
    GM Customer Service
  • clbzclbz Posts: 2
    We have 29K on a 2008 Chev Tahoe LS and just had a door lock fail two weeks ago. So that was shortly after its 30K maintenance ($600), when the driver's side door failed to auto-unlock after placing it in park. When, it also failed to respond to that door's unlock button on the control panel AND to the button on the key chain, I had a "blonde moment" picturing myself having to crawl out the passenger door to escape ... until I calmed down & manually pulled up the door lock and let myself out. tuh.

    So, anyway ... today I'm heading to the dealership where "Brian" has seen more and more of these cases and has promised a no-charge diagnosis and a discussion with his boss as to options.
  • clbzclbz Posts: 2
    and Sarah of GM Customer Service ...? here's our VIN's last 8 digits: ... 8R256856
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    clbz,

    I didn't see any open recalls on your vehicle at this time; I see in your previous post that you are already headed in for a diagnosis. I hope everything goes well, and look forward to any updates you post. If you want to get in touch with us, please do so by emailing socialmedia@gm.com

    Best,
    Sarah
    GM Customer Service
  • I also had door lock failure while stil under warranty (2 doors). Now I'm at 60K and have two more failures. I previously had another Yukon and had the same problem. I foolishly assumed that between '04 and '08 they would have fixed the problem. I will attempt to take it to the dealer, but I know I'm wasting my time because it's out of warranty. I will take the opportunity to tell the Sales Manager why after 3 GM products, I'm done! I like the interior room, etc of the Yukon but I will not purchase another GMC product.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    jakeblues52,

    We'd like to look further into this with you; if you haven't already, please send us an email at socialmedia@gm.com with the following information:
    Your name/Edmunds username
    Phone and address
    Last 8 of your VIN and current mileage
    The name of your dealership and any details you recall about previous visits for the door lock concern

    We'll set up a Service Request for you through our department and go from there.

    Kind regards,
    Sarah
    GM Customer Service
  • bbrewer2bbrewer2 Posts: 1
    My wife and I recently had a family emergency and could not get our six month old out of the car without crawling through the back. Our 2008 Tahoe has ~50K miles and two of the door actuators do not work. It is disappointing and confusing that GM would turn their backs on customers who are known to buy Tahoes each cycle (this is our third and maybe last) for a safety issue. As I read the other posts in this forum, it appears that the solution at the dealership continues to have issues. Furthermore, it seems as though the dealerships are happy to continue to make money off this "GM" problem. Shame.
  • gmcustsvcgmcustsvc Posts: 4,169
    bbrewer2,
    Thank you for taking the time to post your concerns and experience. I apologize for your frustrations. Have your spoke with the dealer about this concern? Can you please email me directly with your complete contact information (including mailing address), VIN, current mileage, and your dealer of choice to SocialMedia@GM.com? I look forward to hearing from you.
    Christina
    GM Customer Service
  • AND YET ANOTHER ONE! We have a 2008 Yukon Hybrid. The driver's door lock quite working just prior to going out of warranty. Our dealer fixed it. Now the driver's side rear lock isn't working and the driver's door has stopped working again. Of course, out of warranty. Way too frustrating. I have been a GMC guy for 40 years. I can't count how many new Suburans and Yukons I have bought over the decades. Reading hear how GMC is handling (actually not handling) this safety and defect problem is sending me over the top. I will need to buy two new vechicles in the coming months and I am heart broken to say I won't even look at GMC. I'm sorry that my first post on this site is such a downer. Shame on you, GMC.
  • I took my 08 Tahoe in this morning and as the guy is unlocking and locking doors my driver door lock stops working.. I took it in for both rear locks not working. So they are fixing all three for a $100 deductible. It's better than the $900 it would have cost me but still a little frustrating being it obviously should be recalled due to the number of these acuators going bad. But I'm not going to complain.
    Thanks GM!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    larrytoby,
    If you haven't contacted us via email (socialmedia@gm.com) already, we'd love to get a Service Request set up for you on this matter. Please send us your name, Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your dealership and details about nay previous work done on the vehicle concerning the door locks (date, money paid, etc).
    Regards,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I'm glad to see that you have been able to come to a satisfactory resolution on the door locks concern, bklunderwood. Please let us know how the repair goes!
    Best,
    Sarah
    GM Customer Service
  • llb57llb57 Posts: 2
    Incredible that a $50k vehicle can have such POS parts that GM is not willing to admit to. And if you haven't had the unexplained electrical problems yet, you probably will. I have about 60,000 miles on my Tahoe; driver's lock and right rear passenger lock don't work. Rear won't unlock; driver's won't lock! I will not pay $300 - $400 per door to have these fixed; we will be attempting the repairs ourselves; especially after reading here that they will be replaced with the same crappy parts that will no doubt fail again. Hopefully we won't ruin the door panels so that they'll be forever falling off, but do you really expect people to be able to afford $800 in repairs in this economy? GM should own up to these problems and issue a recall - I'm sure that I'm not the only taxpayer on this forum who helped to bail your company out!

    As for the electrical problems; thank goodness the random "not starting" problem has ceased miraculously on its own (after replacing a 2 1/2 year old battery on an expensive vehicle - there is a separate forum on this issue for anyone who has experienced the Tahoe acting totally dead when trying to start it after having just shut it off 5 minutes earlier (CD player cycles on and off or door locks switch up and down a few times); maybe it was around the time the door locks failed, or the backup warning beeps and door open beeps went almost silent, or the front driver's door speaker started not working and then working sporadically?

    I am just thankful that now with only 2 functioning door locks, I no longer have children in car seats (and almost always drive without passengers)!!!!! I didn't even realize how lucky I was that it was the driver's door that failed until I realized it is THE ONLY DOOR THAT CAN BE OPENED WITH A KEY!!!! If you take away all the other options of opening the door you should make sure the single point of failure isn't going to fail. There I feel better now.
  • I'm happy to say that GM pleasantly surprised me by replacing two faulty actuators yesterday. Maybe they are starting to realize that the bad publicity isn't worth it. Thank you Cristina with GM Customer Service for setting this up.
  • steverstever Viva Las CrucesPosts: 41,982
    edited May 2012
    Good to hear. Just read a post yesterday where Toyota is agreeing to fix a bunch of faulty sliding door gizmos on their vans. Nice to see manufacturers stepping up to the plate.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • gmcustsvcgmcustsvc Posts: 4,169
    jakeblues52,
    You are very welcome. I also sent you an email if you haven't yet received it. Thank you for the update and sharing your experience. It was my pleasure to work with you!
    Christina
    GM Customer Service
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