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Chevy Tahoe Door Lock Problem

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Comments

  • Alexandrar and mfortmay,

    If you were interested in a Customer Assistance case, where we would investigate your situation, please send us an email with more information, including your name and contact information, your involved dealership and an account of your visits there for this concern (if applicable), and the last 8 digits of your VIN and current mileage.

    These cases are evaluated on a case-by-case basis, but we would investigate your situations further.

    Best,
    Sarah
    GM Customer Service
  • It appears I am having the same issue as many on this forum. Although frustrated for many of the same reasons as those on this forum have already expressed, I would like to know how I can contact “Sarah – GM Customer Service”? Does Sarah have an email address or some other contact information? I stumbled across this forum after searching for my problem on the internet. Thanks, Kapusta1
  • Hello, Kapusta,

    Please use the email available on my profile here on Edmunds. Some information to please include: your name and contact information (phone and address), description of your vehicle concern, the last 8 digits of your VIN and current mileage, the name of your involved dealership and a description of any times you've visited there for this concern.

    Thank you for being willing to work with us.

    Regards,
    Sarah
    GM Customer Service
  • I have had the same issues with many of you here. Two actuators went bad just before the warranty expired and a third has now gone out. I have emailed Sarah with Customer Service and I hope to post positive news soon. I'm hoping that GM will start taking care of this safety issue, especially for the sake of my toddler.
  • 2008 none of the door locks work. with the key fob. Very frustrating 172K miles

    What can be done?
  • I have 'inherited' a 2008 Tahow with 172k + miles. It runs great and I have no issues other than the door locks do not wrk with the key fob. It is very frustrating when I have passengers that cannot open the dors from the outside. I am having to roll down the windows to let them unlock the door

    I see in this form there have been a lot of problems wit this. How is the best way to go about getting this fixed?
  • Recently, I heard from one of our drivers that their dealership replaced the BCM and found some damaged wires in what he described as being the "wiring harness" as it went into the doors.

    Please don’t consider this an official GM diagnosis, but it may assist you in the process of narrowing down what to do with your vehicle. If you do decide to visit a GM Dealership to have this diagnosed, please be sure to let us know in an email with your name/user name, contact information, the name of your dealership and appointment date/time, and the last 8 digits of your VIN as we would like to follow up on this appointment with you.

    Regards,
    Sarah
    GM Customer Service
  • Sarah,

    I am posting this so that one more entry on this subject will be lised on edmunds and that curious GM owners that may or may not be in the market has sufficient info.

    I too have a 2008 Yukon that has the same problem as the MANY others that have posted here. The closest dealer to me quoted approximately $350.00 to $400.00 per door to repair. That is just insane considering GM obviously knows there is a defect in these actuators and or wiring harness'. I would like to open a case with you. I will send you my information in a seperate email.
  • Just wanted to add my problem to the power lock issue with GM SUV's,Tahoe, Yukon, Suburban (actuator issue). Purchased 2008 Yukon Denali AWD new at Detroit dealership. First lock failure noted on rear passenger door around 32,000 miles, (never took it in figured it was not that bad and missed warranty repair, bad move on my part!). Next lock, front passenger door, failed around 50,000 miles, ( was at dealer getting oil change was informed it was actuator issues and was ocuring with a lot of Yukons and Suburbans, was told it would be $250/door to repair, I said no way, not on a $60,000 vehicle that was only 1 year old, was instructed to take up with GM). Next lock, driver door, failed around 80,000 miles. I finally contacted GM regarding issue around 100,000 miles when the rear driver door began to fail. Spoke with a resolution person who had me go to dealer and get problem diagnosed again at a cost of $100 and was informed GM would only cover a small portion of the problem because of the age of the vehicle and mileage, ( 2 years old and a little over 100, 000 miles; FOR REAL!!) I currently have 150,000 miles on the vehicle, 1 power door lock working at times and unable to use my Onstar feature, (the reason I purchased the car intially). I have owned three Ford Expeditions in the past, 2000 that was traded in with 315,000 miles on it, no problems, 04 with 345,000 miles on it, totaled in a car wreck, no problems. I went with the Denali because of the ride quality and power (awesome ride quality!) and most importantly the Onstar crash feature because during the crash in the Expedition the phone went out the window and was unable to call for help, luckly someone witnessed the crash and called for me as I was pinned in the car). I am looking to get a new vehicle shortly and was considering a Escalade but with my recent experence with GM the hell with any GM vehicle. Would go back to ford but GM has spoiled me with the awesome ride quality of their SUV's. I am considering Infinti QX but it is a hard decision as I have always purchased American vehicles, ( I am from Detroit for God's sake!). Well hope this post helps someone who is considering a GM vehicle. Love the Ford quality and safety, GM spoiled me with ride quality and then burned me with its customer service, quality and customer commitment. Good Luck!
  • big02big02 Posts: 3
    2008 Tahoe 38 months old 36,000+ miles. Just out of warranty now. Replaced driver actuator under warranty claim last year but rear door driver side now unresponsive. Is GM going to step up?
  • Just got a 2008 Tahoe with 46k miles days ago.

    I have this same problem on driver door. Lock gets stuck, and is also making banging noises when driving, as if there is something loose inside or the latching mechanism is losse.

    How to proceed? I am in ZIP 77381, VIN: 1GNFC13088R118797

    Driver side window is also making squeaky noises too when rolled up and down.
  • I understand that you just purchased this vehicle, and I am sorry that these concerns have already surfaced. I looked into the vehicle's information and did not see any open safety recalls, and that you will still be within the powertrain warranty until 11/28/2012 or 100,071 miles, whichever comes first.

    If you are interested in a Customer Assistance Case, please email us more information, including: your name and Edmunds username (helps us match up posts to emails), contact information (phone and address, please), and the name of your preferred dealership.

    Regards,
    Sarah
    GM Customer Service
  • Omg, I am supposed to pick up a 2008 Tahoe to try out before I buy it, and the reason I don't already have it is because it HAD TO HAVE AN ACTUATOR REPLACED! What am I getting into???I won't be charged for this one, but I can see what to expect in the future. This dealership doesn't have the best track record with me anyway, but it sounds like I will be fighting GM as well. To pretend that this door-lock problem doesn't exist is absurd! I'm glad I saw all these posts so I'm better prepared when I confront them about this. The second problem they fixed was something about an emission control causing the check engine light to come on. Is this anything serious?
  • So, I was post #339 earlier on this page. I had a third actuator go out recently and decided to contact Sarah at GM based on posts she had placed in this forum.

    I am happy to say that Christina contacted me in Sarah's place the very next day requesting more information. I sent that along and she forwarded all my information to a district specialist for my area.

    Danielle was my district specialist and she contacted me the following day to be a liason between my dealership and me. We worked out a time for me to take my Suburban in and they completed the actuator repair "under warranty" (even though my Suburban has 56K miles) for me and checked all my other locks to be sure they were all in working order at this time.

    I am happy to say that I am a satisfied GM customer! If you are having difficulties with your actuators, I would highly recommend contacting Sarah or Christina. They were happy to help and were very efficient. While I do think this is a systemic Suburban/Yukon problem, they seem to be doing what they can when they are contacted about it.
  • big02big02 Posts: 3
    GM stepped up and did so with stlye and customer service/satisfaction in mind! I was post #345. After my post I also sent an email to Chevrolet.com through a link on my Onstar account. Next AM received a call from Chevrolet rep. who conferenced me in on a phone call he made to my dealership. Made an appointment that PM and an hour and a half later lock was fixed! Completed within 18 hours of my posts. Was quoted a fee of $60 for a necessary diagnosis that was waived, so I paid zero. Another satisfied GM customer.
  • Well, new to the Chey truck line-up and within the 2 months of owning my first maintenance issue appeared. So after some easy research, it appears I am a fool to think my passenger door lock will fix itself when "the weather gets warmer". So, I stand in a long line of WTF is GM doing about these door actuators. I am definitely out of warranty and I can safely assume the $100 dealer assessment will tell me the actuator needs to be replaced at ~$400. I can save $ by doing the repair myself, but I shouldn't even have to concern myself with the repair for something that is obviously a defective part/design. I have 3 kids under 6 years of age sitting in the back seat and I will always wonder if their doors locked properly. This concern removes the safe cozy feeling my wife and I had about our new suv.

    I extend this out to Sarah (gmcustsvcsarah) I will send you an email with my info. Maybe you can help me. It's worth a try.

    On a side note in response to other comments made in this thread:
    I've owned several GM cars in the past, then moved to Toyota and Acura for awhile. Well, IMO GM is missing the game when it comes to reliability and customer service. In today's tough economic world, more and more consumers put an strong emphasis on customer service when shopping knowing their hard earned $ will be supported if something were to go wrong. Pretty simple...keep the customer happy and they will come back. I work in a service industry and if I don't follow this simple rule...I will be jobless.
  • I originally posted #328. I have emailed Sarah from customer service on Dec 9th. Nothing! I see she has help resolve some issues for people but i apparently have fallen through the cracks. Check your email! Dec 9th 2011.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 39,015
    edited January 2012
    Email sometimes gets lost in the ether. I think one of the GM reps also mentioned some technical issues a while back that resulted in some lost mail.

    I suspect that if you forward your email to Sarah again, you'll get a response.
  • I am so pleased to hear the results of your case! Thank you for your kind words, and if we can ever assist further, we will do our best.

    Regards,
    Sarah
    GM Customer Service
  • Our main avenue of evaluating these situations is to set up a Service Request with us, if you haven't done so already. Please send us an email at the address in my profile with the following information and my coworker Christina will guide you through the next steps: name/Edmunds username, your contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership, as well as a description of your concern (which I realize is posted here, but it can be difficult to link emails to posts at times).

    Best,
    Sarah
    GM Customer Service
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