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Chevy Tahoe Door Lock Problem

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Comments

  • gmcustsvcgmcustsvc Posts: 4,064
    luckie19,
    Thank you for taking the time to post your experience! Keep us updated on your trip to the dealer! Have a great weekend!
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • hodsonhodson Posts: 2
    Hello my name is shawn and I own a 2008 Chevy tahoe and two days ago my driver door and rear driver door locks failed to open and close from the key fob and from the unlock/lock buttons inside. I see several people have posted the same problems that I am having. Could anyone give me any advice on how to get this fixed. My Tahoe has 30k miles on it. This is quite disappointing for such a nice rig.
  • gmcustsvcgmcustsvc Posts: 4,064
    hodson,
    Thank you for taking the time to post your question and concerns. Can you please email me directly with your VIN, current mileage, dealer of choice, and complete contact information including mailing address? I would like to look into this further for you.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • vmarie40vmarie40 Posts: 1
    Just purchased about 1.5 years ago - it has about 60k. I have had many of the same problems I see posted here. I am intersted to see if there have been any fixes.

    1. My driver door lock - sometimes works - sometimes does not!
    2. My check battery and charging system light comes on while driving. I am a nervous wreck that I will getting stranded soon. FYI: just replace battery and alternator with last six months!
    3. Strange idle - every once in a while idle skips.

    Loved my 2002 Tahoe - wish I had kept that one!

    Cannot believe all the problems listed here are similar and NO RECALLS!

    Please let me know what (if any) fixes have been successful!

    Thanks,

    Vanessa
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning Vanessa,
    I'm sorry that you are encountering so many difficulties with your Suburban and that you feel nervous driving it given the check battery and charging system light. Have you worked with a dealership already on getting this looked at (noticed that you recently replaced the battery and alternator)? We'd be happy to follow up on this if you wanted to email the following information to socialmedia@gm.com : your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership.
    All the best,
    Sarah
    GM Customer Service
  • I just took my Tahoe in with door lock issues and found out that 3 of the 4 locks were bad. I was quoted $1,046 to replace all of them. After I Googled this problem I realized that Chevy has had a ongoing problem with these actuators. I, like several others discussing this issue on this forum can't believe that Chevy hasn't done a recall on the door lock mechanisms. I have owned GM vehicles my entire life (I'm 55 and have owned 4 tahoes, a Silverado and a suburban)) but this issue coupled with the fact that Ford didn't take a bailout has changed my mind. I will buy a Ford as my next vehicle purchase.
  • gmcustsvcgmcustsvc Posts: 4,064
    trailerboy,
    Thank you for taking the time to post your concerns. If you could please email me with your VIN, current mileage, and the name of the dealer you took the vehicle to, I would like to look into this situation for you. I look forward to your response.
    Christina
    GM Customer Service
  • The VIN is 1GNFC13028R167719 with 75,774 miles and I took it to Chapman Cheverolet in Tempe, AZ. Anything you can do would be appreciated since the door locks on the 2008 Tahoes seem to have issues. Thanks you.
  • gmcustsvcgmcustsvc Posts: 4,064
    trailerboy,
    Thank you for your post. Can you please send this info along with your contact information to SocialMedia@GM.com? I look forward to your response.
    Christina
    GM Customer Service
  • I too have been having problems with my 2009 Chevy Tahoe. Its has 72k on it, but approximately 8k ago, one door stopped locking and unlocking all the time. Now, it is hit and miss which doors lock and unlock. It doesn't matter if I used the key fob or the button on the door. I too was quoted to replace the lock. Sure glad I didn't spend the money, because soon after, all started acting up. What recourse do I have here.... seems to be a prevalent issue. Thank you!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    If you would like for us to get a Service Request set up through our department, through which we will contact your dealership to explore any available options, please send the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership.

    Regards,
    Sarah
    GM Customer Service
  • My Yukon is in the shop right now....this will be the second lock that has gone out. The first one was covered under the warranty. My warranty is expired. I have an extended warranty but I was told its not overed (of course). Extremely frustrated that this is a common problem yet GM doesn't put a recall out there to let people know that these issues can be fixed by them!
  • I have had the same problem with three of my Tahoe's power door lock motors, and I have had to pay to replace two of them. One failed during the warranty period, so it was replaced at no charge. Will GM reimburse me for the other two?
    Thanks
  • I have completed this. please contact me asap. Thanks!
  • lorn3lorn3 Posts: 5
    Similar problem to many other writers - I replaced the actuator on the driver door when it failed (on my own dime), but now both of the rear doors are failing intermittently (more failure than not) and since there is no key way for the passenger doors it is difficult to lock and unlock.

    Is there anything that can be done that won't cost a fortune?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello spacemonkey5,

    If both of the other door lock motors were replaced with your dealership, they have the paperwork you would need to get started for reimbursement there. Let us know how this goes!

    Best,
    Sarah
    GM Customer Service
  • "they have the paperwork you would need to get started for reimbursement there."
    Translation: We (GM) could care less about your issues. We're passing the buck onto the local dealer and if they don't want to help you then we will jerk you around till you go away.
    "Let us know how this goes!"
    Translation: We want it to look like we care but in reality we couldn't give a rats a$$! If we truly cared about you (GM customer) we would recall these door locks, but alas, we do not!
  • I read in one of your previous posts that "I'm sorry that you aren't satisfied with the result of the SR. When we evaluate a case for cost assistance, there are multiple factors we have to take into account." What are the "multiple factors"? Please humor us dumb consumers and tell us what these "multiple factors" are. When there is a OBVIOUS defective part from factory. What is there that can be "multiple factors"? You sold a defective product and you should replace said defective product free of charge to any and all consumers.
    I'm willing to bet there are more unsatisfied consumers with this issue than not.
    Come on Sara and Christina, you have got to be getting tired of running people through the ringer like this. I know it's your job to put out fires but your doing a miserable job. The irony is almost too much too bear!
  • This is the second lock that has gone out. The first one was covered under the warranty. My warranty is now expired. I have an extended warranty but I was told its not covered (of course). Extremely frustrated that this is a common problem yet GM doesn't put a recall out there to let people know that these issues can be fixed by them! My truck might have a lot of miles on it (9700) but that's expected for military folk who move quite often. In our case from 2008 to date we've moved fom NC to NY back to NC then back to NY an now in Cali. Not to mention the mileage from leisure trips! Bottom line the vehicle just 'turned' 4!
  • lorn3lorn3 Posts: 5
    What chaps me is that you pay almost 60K for a vehicle and the manufacturer knows there is a problem (as do the dealers) and nobody wants to bite the bullet.

    This is how you lose good, long standing, devoted customers.

    GM - You are being "penny wise and pound foolish".

    I went to the local dealer and was told: Yes we know there is a problem with these vehicles but we are not authorized to do anything about it other than to charge you the full retail price for the repairs and you can then hope that GM will issue a recall.

    Unbelievable!
  • You hit the nail on the head with that statement. When my truck was in for service, GM called them and expected the dealership to pick-up the tab! Bottom line. I won't pay to get this issue fixed. It not the first lock on my vehicle to be fixed and from the looks of it it won't be the last! As we're 551 posts into this thread! :mad:
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    lorn3,
    Had you had a case set up with us? If we can get a Service Request going and speak with your dealership, please send the following information to us at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership. We cannot guarantee cost assistance up front, but will do what we can.

    Best,
    Sarah
    GM Customer Service
  • ndhousemoverndhousemover Posts: 17
    edited June 2012
    lorn3,
    You know what they are going to make you do? They will make you take your vehicle in to get it diagnosed (we all know what's wrong and why) and you will have to pay a $75 (minimum) diagnostics fee. Then they will say "yup, your actuators are bad and we can replace them for $300 a door." Now they will make you think that they will "help out" and "do what we can." but in reality if your local dealer isn't up for covering the cost you will have to foot the bill. Of course you have to play their game and get the actuators fixed first before you find out that they will give you a coupon towards your next new GM vehicle! You ready for the kicker? The rest of your actuators and even the replacements will probably go out in the next year or two.Good luck man! Repost your results for the rest of the poor suckers who bought GM.

    ps.
    Sarah, what is the alternative to cost assistance up front? You post that like there is another option. Is it your sweet deals of coupons/rebates towards an overpriced vehicle that the dealership doesn't have to honor?
  • jlbenn05jlbenn05 Posts: 1
    I have a 2008 Tahoe and my 2nd actuator just failed, the first one was covered, now like thousands of other I have to pay for something that shouldbe RECALLED, I have had multiple items stolen from my truck cause I didnt realize the door wasnt locking, now this is a SAFETY ISSUE, I have 2 babies in car seats in the back and I have to climb over to manually lock and unlock the doors, o what fun that is, I fI was ever in a accident or any other issue this would be a hugh safety issue for getting my babies out of the truck, so maybe Chevy needs to pay a couple cents more and make the actuator in AMERICA and not a 2 censt piece of junk in CHINA, spend the extra money and fix the problem and do a RECALL, before something really serious happens and you have possible lawsuits
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good evening jlbenn05,

    I know that this is a very irritating issue, and am sorry that you are inconvenienced by door lock actuator problems. As a mom, I'm sure you have enough to worry about.

    I have posted an invitation to contact us numerous times on the thread; if you haven't done so please feel free to send us the requested information to socialmedia@gm.com.

    Regards,
    Sarah
    GM Customer Service
  • Sarah, how long does it usually take to hear something from you folks? I now have 3 doors that do not lock or unlock.... Its a real pain. Am hoping to resolve this soon.

    Appreciate your help!
  • gmcustsvcgmcustsvc Posts: 4,064
    manson4497,
    Thank you for your post. Have you sent an email? If so, I did not receive it. If you could please email me with a brief description of your concerns, VIN, current mileage, and involved dealer I would appreciate it. I look forward to hearing from you.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • lorn3lorn3 Posts: 5
    Thanks ndhousemover, I appreciate your detailed response.

    In a way I feel bad for the GM employees dealing with us. They are stuck in an impossible situation. I'm sure their superiors know exactly what's going on yet they make folks like Sarah do their dirty work if they want to keep their jobs.

    It's wrong on so many levels.
  • serg74usserg74us Posts: 1
    I have a 2009 chevy Tahoe that I am having a problem with the door lock button. The doors on the truck are no longer opening with the remote control or the driver control. We have to roll down our window to unlock the doors. I took the vehicle to the dealership only for them to tell me that the part would cost me $300.00 per door. From the dealership I found out that there was a recall for the 2007 that was having the same problems and issues but not the 2009 tahoes.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    serb74us,

    If we can look into this further with you, please send us the following information at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.

    Regards,
    Sarah
    GM Customer Service
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