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Chevy Tahoe Door Lock Problem

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Comments

  • Sadly I wouldn't hold your breath on any recall. I've been told numerous times from the dealer, and the 1-800 customer service number that since it isn't a "safety issue" no recall is warranted. You'd think GM would want to do the right thing but since they use the same garbage actuators across their product lines basically every GM vehicle needs a recall. Nice.

    Take a look at the Chevy Malibu forums for some real fun threads over there.

    I've had 2 of them replaced, they still don't work properly, dealer couldn't reproduce sticking issue this time, NO satisfaction. The damn things were sticking on me again this weekend. :( Pathetic.
  • Here's another "pearl of GM wisdom", you have to buy the whole locking mechanism, not just the actuator so the part is around 3 bills instead of 30-40 dollars for the actuator on a site like advancedautoparts.com.

    If you're handy and can take the door apart I'd recommend going that route. In fact I'm pretty sure the parts from Dorman carry a lifetime warranty. Only one you cannot do yourself is the rear tailgate actuator, I haven't found one online yet.

    One other thing I'd report it on the government website as a safety issue. Like not being able to get your door open with a baby in the backseat isn't a "safety issue". Not in GM's eyes obviously.
  • Good morning Dennis,
    We would be happy to look into this further with you. Please send the following information to socialmedia@gm.com and we'll get started: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership.
    Sarah, GM Customer Service
  • Hello! I have a 2008 GMC Yukon Denali as well. Both passenger side door power locks are not working. I have 4 kids, so this is verry frustrating. Has there been a recall on this yet? I need to get this repaired ASAP. Any assistance would be appreciated. Thanks!
  • After experiencing all four of door lock failures on my 2008 Suburban, am I surprised that I am now dealing with the rear hatch actuator failure?? Absolutely not!! GM's name and reputation are now synonymous with with any adjective describing poor quality and poor customer service.
    GM is in the vehicle "making & selling" business. They are not the least bit concerned about the consumer or their product after the purchase.
    They are well aware of the issues that thousands are experiencing and I've been told that there is no current recall, nor will there be a recall on defective actuators.
    I contacted GM, and one of their CSR, "Glen", has been so helpful in trying to assist me in contacting my local GM dealership to make an appointment for a $110.00 diagnostic test and following costly repairs, " ALL AT MY EXPENSE!"
    Excuse me, do you really think I need GM's help to do something I am perfectly capable of doing myself? Assuming I have the $700-$800 it's going to cost to repair my rear hatch actuator? Which, incidentally, I don't happen to have.
    Thank you, AGAIN, GM for not taking care of your once loyal customers. I will not purchase another GM product.
  • dmntddmntd Posts: 20
    So after having my 05 Tahoe for a few months my lift gate and the glass are stuck in the lock position. There is no manual key hole in the button, which I find odd that some models of the same year has them and some dont. I was told by Kuni Chevrolet it would cost $150 to test the actuator and about $325 to replace it. I explained to them the actuator works and you can hear it trying to lock or unlock when you hit the remote entry button. I filed a complaint with the NTSB since I have a 3rd row of seats and in my eyes with a loaded vehicle passengers in the back can not get out the back. There is no manual way either to open the lift gate or glass from the inside as well. I find my Tahoe is now an over priced 4 door peace of crap since the point of having an SUV is the ease of accessing the cargo area which I am now locked out of :-(. I have been told that it is a quick cheap fix which GM should fix free of charge instead of making owners cough up hundreds of dollars to parts they do not need.
  • warren_sealewarren_seale Posts: 8
    edited August 2012
    I just had my 2nd lock actuator replaced on our 2008 Yukon out of warranty for no cost. It was a simple procedure similar to what I did for the 1st one that went out. Call the GM service number tell them about the problem and get a case #. Have them call your favorite dealer and arrange to have them see the truck. The dealer's service dept confirmed that it was the actuator just by flicking the switch with no lock action. They took my case # and put it in the shop for repair. The part was in stock. 60 minutes later it was finished and I was on my way. No sweat, no hassles. Thank you very much.
  • What is your case number, jmbcc2008? If you were to email that to us at socialmedia@gm.com, we would be happy to check into this.

    Sarah, GM Customer Service
  • Good evening branflake75,
    We would be happy to look into this further; please send an email to socialmedia@gm.com with the following information: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership. My coworker Christina, who responds to incoming emails from Edmunds, will assist you further.

    Sarah, GM Customer Service
  • It appears that I am not the only one that is having this issue with the door locks. I have had the back 2 door locks replaced a couple years back and now my front driver side door lock actuator will not work. The local dealership has offered to pay 1/2 of the cost, but $200 seems like a lot of money to pay for an issue that they have already fixed twice. I have been a life long Chevrolet person (Eurosport/Corsica/Illumnia/Trailblazer and now Tahoe) and this is the most problems I have had out of a vehicle (cracked dashboard, broken door locks, inside trim buckling)......very frustrating.
  • gmcustsvcgmcustsvc Posts: 4,068
    warren_seale,
    Thank you for taking the time to post your experience with GM Customer Assistance. If you have any other questions comments or concerns please feel free to contact us! :-)
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,068
    biggbucs,
    Thank you for taking the time to post your frustrations and concerns. Can you please email me directly with your VIN, current mileage, and involved dealer? I would like to look into this further for you. I look forward to your email.
    Christina
    GM Customer Service
  • I too am having the same problem as all of you with the actuator on my drivers door. I called the local dealer who said he would "help me out since it's a known problem and do it for $100". I just emailed Sarah and Christina at customer service to see what they can do, I'll post the results.
  • Ok. Here is a fix I setup info for to fix these bad $100 locks for 5 bucks.

    Enjoy. GM, shove it!

    http://www.gm-trucks.com/forums/index.php?showtopic=146980&hl=

    C
  • kriskakriska Posts: 1
    Christina,
    I have a 2008 chevy tohoe that has been having the same door lock actuator problem. I've already replaced the two rear doors at my own cost and the passenger door is now broken. I was thinking of replacing it myself, but I don't want to break the door panel.
    Can you do anything to help?
    VIN: 1GNFK13098R192426
    Mileage: 110,200
    Thanks,
    Kris
  • So it has been 6 days and never heard back from anyone at GM, so I broke down and spent the $100 to get it fixed. Disappointing. I have driven Chevy's since 96 (2 Tahoes), while my wife has had Ford Mustangs the whole time with no problems. Maybe it time to try a Ford Expedition or Explorer.
  • I'm sorry that you were never responded to! Did you send the email to socialmedia@gm.com? I know that Christina, who answers the inbound emails from the forum, has been on top of the inbound emails this week and if you weren't responded to perhaps it did not come through. Again, our apologies!

    Sarah
    GM Customer Service
  • Thanks for responding Sarah. I just re-emailed the original message. Hope you can help.
  • Does this fix work with remote start vehicles? I have looked into this for a while, but was unsure if it interfered with that feature... Thanks.
  • What $5 door lock fix are you referencing? Is there another thread out there?
  • Let me know if you hear back, thuber22; if not I have an alternative email you can try!

    Sarah, GM Customer Service
  • See message #608 of this thread. There is a link there that will take you to the $5 fix along with an additional link to buy the parts. For $5, you can replace a bunch of them yourself before you match GM's cost.
  • Well, I heard back from GM and just as all of you have stated before after several emails back and forth they stated there is nothing they can do to help. What a waste of time and a disappointment for a minor issue that GM could easily cover when it occurs in a goodfaith effort to mainitain customer loyalty and trust. I guess I'm old fashioned but I expect more out of a $40,000 car and top ten Fortune 500 company. Here is the exact post I got from GM:

    Thank you for your update. At this time there isn't much that I can do. If you have any other concerns, please feel free to email me directly and I can look into things further at that time. I apologize for your frustrations and inconvenience.
    Christina
    GM Customer Service
  • compulynx,

    In your post regarding the wiring adaptation for the new actuator, you noted you cut the existing wires and left enough to splice them back together for future needs.

    Would it work to strip the insulation off the existing 2 wires for the actuator and then tap into those wires for the new actuator, creating a T?

    The last update you sent listed a new link for Ebay to by a 6 pack of actuators. Has anyone used them and do you think they will survive a couple years of use? I'm assuming they are also made in China.

    Thanks in advance for your timely reply!
  • dezbdezb Posts: 14
    I have now had all of my door locks replaced. Thank God for the extended warranty that something told me to buy when I purchased my 2008 Tahoe. I have neVER had the need for an extended warranty before. Our 2000 GMC Sierra takes a licking and keeps on ticking, but I don;t think I will purchase a CHEVY product any time soon. I will be trading in my Tahoe before the extended warranty expires. It is a shame, because it rides nice when running properly. The dealership (Freeway Chevy) knows me by name, which is sad. The dealership is great, but the product is not. My husband told me that his company, a long time chevy buyer, is now going to purchase Ford work trucks because the chevy trucks they have are experiencing some type of wiring problems on the new trucks. This is a shame because they purchase many trucks every year. This is a shame. We were going to cosign for our daughter to purchase a malibu, but due to the poor quality of chevy lately, we are now looking at Honda and Nissan products. We have always been firm believers in buying American, but not when you are losing this kind of money.
  • We have a 2009 yukon denali xl have the same issue, iam in the process of replacing the third actuator out of 4. i contacted GM for the safey concern more than anything, all they were worried about is if was serviced at a GM dealer or else were, if it was not done by a GM service then it would not be recorded in the national database. So what i did, and would recomend to you and to all else that have this issue. file a complaint with the NHTSA regarding this matter. this helps determine weither it will be a safety recall or not.

    See GM has this lock actuator failure classified under a "NON-safety" safety issue. If my family cannotget out of the vehicle in an emergency it is a "major safety" safety issue.

    And as for what the "gmcustsvc" sai, I will let you know what my dealership said "there is no recall, over warranty mileage, no warranty coverage, payment is out of pocket" was over warranty by only 1000 miles when the first actuator failed
  • I am happy to report that my dealer, Gearhart Chevrolet in Denville NJ was able to convince GM to repair my two passenger side locks under warranty - My 2009 Yukon Hybrid has 62,000 miles on it. Unfortunately, the driver lock is now acting up. Fingers crossed!
  • We're glad to hear that you're moving towards a resolution on the door lock matter with your dealership, jaginblue! Thank you for posting an update.
    All the best,
    Sarah
    GM Customer Service
  • We have a 2009 Suburban LT and 3 out of 4 actuators failed and we have 58k miles. We contacted GM and set up a case and then spent $99 for a diagnosis. Then after a few weeks were told that we are out of waranty. So obviously I knew when we started we were out of warranty so GM basically screwed us out of $99.
    I then contacted one of these GM people on this site and the response I received was:
    Thank you for your update. I apologize for your frustrations. I have brought your situation to the attention of my superiors. At this time I am unable to overturn the resolution of your District Specialist; however, I have documented your dissatisfaction. I apologize for your frustrations and inconvenience.
    Christina
    GM Customer Service

    I am wondering if anyone was actually helped by these GM Customer Service agents? This is a safety issue. My child began chocking and he was sitting in the back seat on the passenger side. I was standing outside the car and couldn't get to him. I had my keys in my hand but both passenger side locks wouldn't work and there is not key hole to manually open the door. I ended up running to the drivers side of the car and was able to help him but it could have very easily become tragic. I bought this car used a year ago and I wish I had bought a Ford.
  • I own a 2008 Suburban LT, with 48,000 miles. A couple of weeks ago the passenger door lock stopped working, and today the Driver side lock also stopped working. After looking through all the posts, I feel fortunate I made it as long as I did. It sounds like the back two are not far behind, great. The only other problem I have had is the chrome on the interior door handles have begun to pull away, and are very sharp. Two people have cut their hands on them when trying to open the door. It sounds like there is nothing to do to get them fixed, but any advise would be helpful. Thanks
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