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Chevy Tahoe Door Lock Problem

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Comments

  • gmcustsvcgmcustsvc Posts: 4,166
    Good morning borys001,
    How are things working after the replacements in December of last year?
    Sarah, GM Customer Service
  • Why don't you ask me how things are going after a year of dealing with General Motors? Ask me my opinion on this situation that is an absolute joke. Maybe I should ask you why a company that knowingly has defective parts issues still feels the need to screw over their customer base on a regular basis. Why charge the customer the $90 diagnostics fee when it turns out to be your well known and well documented defective product? Your caring and concern end at the door when the dealer says that they won't cover the costs because the corporation won't reimburse them. Then it's a "sorry we couldn't help." It truly is up to the local dealership. If their nice they might cover some of the cost. If not then they'll show you the door.
  • My 2009 Tahoe has had multiple actuator issues. Currently the Driver side front has a problem. I hear that GM had a grease issue in 2008-?. The grease outgases and is hard on DC switches(actuators) and motors. Heat and humidity agreavate the issue. What this means to us is that until the grease is done outgasing. Actuators are gonna fail, and fail, and... Darned shame they don't supply a bulletin and fix this before someone gets trapped in a vehicle. We are of course out of warranty.
  • gmcustsvcgmcustsvc Posts: 4,166
    rab2897,
    if you would like for us to check into this further for you with your dealership, please email us at socialmedia@gm.com with more information (include your name and contact information, the last 8 digits of your VIN and mileage, and the name of your involved dealership, with a brief summary of the situation).

    Sarah, GM Customer Service
  • jibcamjibcam Posts: 2
    edited January 2013
    I had one door lock go out on my 2008 Suburban last year with only 28,000 on the vehicle. The dealership was kind enough to replace it at no charge even though it was out of warranty. They were contacted by GM Customer Service through a complaint I had filed. The service manager at the time told me the solenoids are of low quality and made in China and there should have been a recall. I had the truck in different service a month ago with yet another lock that had failed a few months earlier. They can no longer help me with a free replacement and want $270.00 per door. Last week the passenger door lock became inoperable and yesterday a rear passenger lock failed as well. I only have one of four doors working now.

    Someone suggested we contact the National Transportation Safety Board and file complaints so that maybe they can force GM into a recall. This is my third Suburban and looks like it will be my last. :mad:

    Here is the link to file a complaint:

    http://www.safercar.gov/Vehicle+Owners/
  • gmcustsvcgmcustsvc Posts: 4,166
    jibcam,
    If you would like for us to check into this further for you, please email us at socialmedia@gm.com with the details you included in the post above as well as your name, contact information, and the last 8 digits of your VIN.
    Sarah, GM Customer Service
  • All have had this issue as well
    it started with driver them passages doors
    I have had my SUV for 4 years and I replaced them 3 times total they
    Gm Chevy suck on this they always go out so do the head lights

    I'm the thinking twice on getting another Gm Chevy SUV
  • gmcustsvcgmcustsvc Posts: 4,166
    js2012icloud,

    I'm just clarifying - are they currently out of order, or is this something you've had troubles with in the past?

    Sarah, GM Customer Service
  • jibcamjibcam Posts: 2
    Three are out of order. Cannot afford the
    $700+ for the three to be repaired.
    The only one that is working is the one that
    was replaced last year.
  • I'm having the same problem everyone else on here is having. My right rear door lock works whenever it feels like it and recently my driver door lock went out completely. My truck has a little over 30k miles on it but I am already out of warranty. This sucks!!
  • Mine too have went out 1 by one....I have searched for a recall but have not seen that there has been one. I attempted to get the first one fixed and was told it would be over 400 dollars...I will be trading this car in soon and NOT getting another GM... Just doesnt make sense. I would like to be informed if there is ever going to be a recall.
  • Sarah:

    I have a 2008 Chevy Tahoe Hybrid and three of my four door locks are inoperable. I can see in this forum that this is a common problem. I'd like to get these problems repaired and I'd like to see GM pay for these failures. Can you help to make this happen?

    Thanks,

    Warren
  • gmcustsvcgmcustsvc Posts: 4,166
    Hello All,

    If you are having a concern with the door locks on your vehicle and would like for us to check into the situation further, please don't hesitate to contact us at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN, approximate mileage, and a summary of the concern).

    We cannot guarantee what the results of the inquiry will be, but we will look into the situation thoroughly.

    Regards,
    Sarah
    GM Customer Service
  • Sarah,

    I have a 2009 GMC Yukon Denali. This is my third GMC vehicle. I paid $52,000 for this car. My last two GMC vehicles had door lock problems after they were about 10 years old; i could understand this. However my Yukon began having door lock problems after only TWO years of ownership and at about 35,000 miles. Heat made the door locks worse. In the winter they'd mysteriously begin working again. I tolerated this little idiosyncrasy until now. The door locks no longer work at all except for the drivers side. I believe my personal safety and that of my passengers is jeopardized every time i drive this car. I will contact you at the email address you've provided and I hope to hear back from you.
  • gmcustsvcgmcustsvc Posts: 4,166
    Hello texmom,
    We'll look forward to hearing from you via email at socialmedia@gm.com. One of my coworkers will be responding to you towards the beginning of the business week.

    Thank you,
    Sarah
    GM Customer Service
  • flynkayakerflynkayaker Posts: 2
    edited February 2013
    Please add me to the list as well.. My passenger door lock is inop on my 2009 tahoo, my engine is consuming to much oil...was put on an oil consumption monitoring program, splash device later installed, problems continue and now dealer says car is out of warrantee...even though the problem was documented long before warrantee expired..... Now they say the "lever" that shifts engine from 4 to eight cylinders is defective and needs to be replaced ($1500 to $3000)....

    REALLY????

    I am very interested in pursuing a class action law suit on this if; anyone else?

    RECALL THIS DEFECTIVE ENGINE AND DOOR LOCKS !!!!'

    This is the worst customer support I have ever seen!
  • gmcustsvcgmcustsvc Posts: 4,166
    flynkayaker,
    If we can check into any of these concerns further, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
    Sarah, GM Customer Service
  • Dealer now says they will replace all the valve lifters, first at 40% (60% my share), then for a $300 deductable after we made it clear we would be seeking a "legal" solution. We will still have to do the "oil monitoring program" but at least we are finally getting somewhere with the engine and traction control mechanical issues.

    Dealer says no coverage on the door lock though...

    I will contact Sara at GM Customer Service and keep all informed here!
  • I too have a Chevy with door lock problems. I have a 2008 Suburban. I did not realize the doors were not locking because I always use the remote & assumed everything was locking. It was not until my purse was stolen out of my car we realized the driver door did not lock. Now the back driver side door lock does not work either. What does it take to get GM to recognize this is a problem acoss the board??? They really need to recall this. Thinking about giving up on Chevy...seems to have declined over the years.

    Disappointed-
  • gmcustsvcgmcustsvc Posts: 4,166
    jenningst,

    We're sorry that your purse was stolen as a result of this problem with your Suburban. If we can check into this further, please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • lorn3lorn3 Posts: 5
    What is worrisome about this whole issue is that a young child could open the door and you might not even realize it, as well as so many worse scenarios that GM must be aware of.

    What's it going to take?
  • "If we can check into this further"... Really? Thousands of these things go out on a yearly basis and you twiddle your thumbs like the uncarring corporation that you are. The quality and customer service of General Motors is a joke! Good luck everyone in trying to get GM to help you.
  • I have the same vehicle -- 2008 Hybrid Tahoe, same problem. One lock was fixed while under warranty. Two more went out within the last few months. I contacted GM and have an appointment with the dealer tomorrow. We'll see what happens.
  • Sarah -- Thanks for the reply on the GMC door lock forum on Edmunds.com, but as of yet I haven't heard back from anyone regarding my GMC Yukon door lock problem. I sent all the requested information (VIN, dealer, etc.) on February 11th to your socialmedia@gm.com email address.

    I'd very much like to hear from you or a coworker to try and get this matter attended to.

    Kind regards,
    Katie
  • gmcustsvcgmcustsvc Posts: 4,166
    Our apologies that you have yet to hear back from us, Katie! Perhaps try re-sending the email or sending it to my work email at sarah_grace@gmexpert.com

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,166
    Please keep us posted on your progress with the dealership, mothertheresaz. We can be reached at socialmedia@gm.com if you should need anything.
    Sarah, GM Customer Service
  • Sarah I will. I have been in contact with Ashley at GM Customer Service.
  • Just want to let everyone know that my issue was favorably resolved and both faulty actuators are being replaced as I write. The dealer agreed to waive their $130.00 "inspection" fee and I am to pay a $200.00 "deductible" to replace both actuators. Thanks to GM Customer Assistance and Advantage Chevrolet for coordinating a favorable outcome. Good luck to all others out there. Hope that your issue is resolved as easily as mine.
  • 2009 Tahoe LTZ - Driver's side rear door has not been working correctly for the past three months. Finally died this last week and won't ever lock. This is coinciding with my power tailgate not working as well. Makes sounds but doesn't want to work.
  • Who did you call to get this approved my door locks have been replaced as well and one has gone out again
    Do you have a direct contact to the person you worked with ?
    Pls and thanks in advance
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