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Chevy Tahoe Door Lock Problem

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Comments

  • gmcustsvcgmcustsvc Posts: 4,057
    johnb1975,
    Thank you for taking your time to post your experiences. My name is Christina; I work with GM Customer Service. If you take the vehicle to your dealer and you are still under the bumper to bumper warranty this should be fixed at no cost to you. I have documented your concerns. If you have this problem again please feel free to email me directly. Any updates on this are appreciated.
    Christina
    GM Customer Service
  • Thank you Christina, Do you need any other info from me?
  • mjl0204mjl0204 Posts: 2
    I have long been a Supporter and Promoter for all things Chevrolet...however, this is about to stop unless someone from Chevy Contacts ME ASAP. I have owned 3 Chevy Tahoes consecutively since 1999 and at some point the door actuators have ALWAYS FAILED.
    I now own a 2008 Tahoe LTZ and BOTH rear actuators have failed. I have a brand new baby, and while I was able to tolerate the inconvenience, frustration and embarrassment of reaching over the front seat to manually unlock the rear door, I have had it!!! It is a huge safety issue, a major pain in the a$$ and for almost $60K...a true shame.
    I have literally spent over $1000 in Actuators in 10 years time...enough is enough. Chevy, if you dont fix this for me, I'm moving on. I refuse to empty my wallet yet again for something so very basic. This is not a threat, it is a promise...I am in the Retail Industry, I manage over 1500 associates, and I wouldn't EVER let an issue like this go unresolved in one of my stores to the point of alienating a customer for life. I will be waiting to hear from you...but I won't be waiting long (nor do I really think you'll do anything about it besides give me some long drawn out run around anyway).
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    mjl0204,

    I know that this issue is frustrating. If you haven't done so already, please get in contact with us via email, socialmedia@gm.com , with the following information: your name/Edmunds username, phone, address, the last 8 of your VIN and current mileage, and the name of your involved dealership. Please also include a note in the email that this is about door lock issues for your Tahoe. My coworker Christina, who answers inbound emails from Edmunds, will assist you from there.

    Regards,
    Sarah
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,057
    johnb1975,
    Not at this time. Please let me know how things go at the dealer. Please feel free to email me directly.
    Christina
    GM Customer Service
  • It has been 4 months since i first contacted GM about the door locks issue and still no resolution! You said Christina would be contacting me via email in post #418 and yet I have received no email, phone call or any other form of response. Is this how you treat your customers? Make them pay a diagnostics fee and then turn your back when it does turn out to be the actuators? You still have not responded to my original question as to why GM won't recall these actuators. To the rest of you frustrated GM customers...good luck! You will pay the diagnostics fee ($90) and find out that, yes the actuators are bad and pay the $300 per door to have them fixed. They may throw a "we'll give you $1,000 certificate towards your next NEW GM car purchase." Guess what? the dealer doesn't have to honor that certificate and even if they accept it they will tack on $1,000 in setup, destination, underbody sealer, etc. etc. etc. 4 MONTHS!!! :lemon:
  • Good luck. I've been waiting 4 months for a response from them. Only repsonse I've received so far is a certificate towards a new GM vehicle. They truly don't get it!
  • gmcustsvcgmcustsvc Posts: 4,057
    ndhousemover,
    What is your case number? Please feel free to email me directly. I apologize for your frustrations.
    Christina
    GM Customer Service
  • tripltripl Posts: 3
    I have a fully loaded 2008 Tahoe LT Z and I am now down to one actuator working after having two of them fix while I still have my warranty and wouldn't you know my next one goes out right when I crossed 36,000 miles
    I took it to the dealer and he told me that the other two doors are no longer under warranty so you can't fix them for less than $500 per door to top it off my door handle the driver side break so I can barely get into to my own $55000 vehicle. My kids have to let me in or I must leave the window down . I have owned Cadillac Escalade GMC Yukon and two Chevy Tahoe's I was a big fan of the tahoes until this started happening. I am now considering going to the new ford and would never ever said that previously. Where is the recall on the defective parts?
  • Case number is 71-1028201504. 2008 Yukon SLT. Rear driverside and passenger side door locks.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning tripl,
    I'm sorry to read that you're experiencing the door lock issue as well. If you haven't already, please send us your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership to socialmedia@gm.com. My coworker Christina will assist you from there!
    All the best,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning ndhousemover,

    Thank you for posting your case number. At this point, the offer that your District Specialist made is the final offer we can make. I'm sorry that this wasn't a satisfactory resolution for you.

    Best,
    Sarah
    GM Customer Service
  • No, THANK YOU! For making me pay the $90 diagnostic fee when we all knew what the problem was. And THANK YOU!! for making me pay another $600 when I could have replaced them myself for $300. THANK YOU!!! for standing behind your customers and not recalling defective parts when this is an OBVIOUS defect that is affecting thousands of vehicles. THANK YOU!!!! for slapping me in the face with a " $1,000 certificate towards my next new GM vehicle." (that will probably fail and not be covered) when we both know I sure as hejj am never going to buy another GM product as long as I live. THANK YOU!!!!! for opening my eyes and showing me what General Motors is really about! No really THANKS!

    If that offer is the best you can do God help the rest of you poor GM customers because they will drag this out and screw you in the end like they have so many other customers.

    PS. I am not going away anytime soon. So put your big girl pants on cause I'm here to stay until I see some change in how you handle this situation.
  • bama49bama49 Posts: 1
    I have a 08 Chevy Avalanche LTZ and I am having issues with the doors not locking and unlocking. After spending all this money on a vehicle there has to be a resolution to this situation without me spending even more money. Is there a recall or someone that I can talk to so I can see about this getting fixed?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning bama49,

    If we can check for any open recalls on your Avalanche, please email us at socialmedia@gm.com with the last 8 of your VIN and we'll go from there!

    All the best,
    Sarah
    GM Customer Service
  • rocastanrocastan Posts: 1
    Like everyone else in this forum, I'm having issues with the rear driver side lock sticking. My current 08 Tahoe LTZ is out of warranty, but it's a lingering issue that was supposedly fixed when it was under warranty by the dealership. Is there any way to get this issue fixed free of cost as the same problem has presented itself after the lock was replaced under warranty?
    I understand that most new car electronics are complex and one out of several thousand relay switches in the vehicle can fail, but I'm just not keen to spend an additional 300-400 dollars on fixing something that looks like its a known issue.
    Hopefully this matter can be resolved as I have seen plenty of responses from the GM reps.

    Thanks
    Roberto
  • Christina,

    Please forward your email address and I will send you my information. I do not find your email address in your post.
  • gbfan41649gbfan41649 Posts: 1
    edited April 2012
    I am having the same problem as a lot of people on this forum. I have a 2005 Tahoe with 69000 mile an the rear door(hatch will not lock) this has been a problem for some time now, and my wife is after me to do something about it.

    Has anyone had any luck getting GM to help with the problem after your vehicle is out of warranty?

    this seems to be a safety issue that should be looked into. Thanks for any help or advice you might have.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    srtahoeowner,

    I'm sorry for the confusion! We can be reached at socialmedia@gm.com.

    All the best,
    Sarah
    GM Customer Service
  • zboaterzboater Posts: 17
    Add another one to the list - front drivers door lock failure. Love this forum - waiting to see what dealer comes back with. Is there any service recall notification number yet? Has anyone had sucess in getting GM to replace with a newly designed unit vs. paying big$$'s to replace with the same deffective part?
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