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Chevy Tahoe Door Lock Problem

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  • I was told to take my Tahoe to a dealership at my own expense to find out what was wrong with it. It was not under warranty, there was no recalls and GM would not assist in fixing it other than finding me a dealership.

    Locating a dealership for me is not assisting me. I am smart enough to look one up, even smarter not to go that route because of the cost involved.

    I traded that Tahoe in for a HONDA. I refused to sell it outright to anyone becasue I want to sleop at nigt... so I took a loss. I got trade in value for FAIR condition 7000 for a 2005 loaded Z71 with 137000 miles.

    Once again. Rear lift door locked shut, Blower motor resistor out twice (would not shut off after turning car off and had to pull fuse to get blower shut off.. in 20 degree snowstorm) , Fuse constantly blown for Car charger port in front, Air bag sensor light off and on constantly, sometimes feel transmission slip, CD player eats cd's they won't come out and just clicks and won't pay radio, somtimes when turning would make howling noise in steering column.

    BYE BYE CHEVY !!!!!!!! WHAT A RELIEF IT IS!!!!!!!!
  • albluealblue Posts: 1
    I began having issues similar to those in this thread. Three days ago, when I got in and started my truck, the message center displayed "Driver Door Open". The door was closed completely. Upon further inspection, I realized the driver's door window switches, door lock switch, power mirror remote, and window lock switch weren't working. The radio also stops playing immediately after I switch the truck off, but before the door is opened. All the other window switches seem to be working fine. Also, the keyless remote will not lock or unlock the driver's door. It is as if the truck isn't even recognizing the driver's door. I have checked the fuse box on the dash, immediately inside the driver's door. Are there any other fuses I should look at? If not, what should be my next step? This truck only has 69,000 miles (high for the model, but low for a vehicle in general). I am trying to avoid taking it in to the dealership to pay a couple hundred dollars for a $50 fix.
  • gmcustsvcgmcustsvc Posts: 4,169
    alblue,
    We understand that you're looking for alternatives to visiting the dealership right now and completely understand. Keep us posted if you do decide to visit as we want to do all we can to make sure things are resolved. We can be contacted via email at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah
    GM Customer Care
  • I have had the same issues with my 2008 Tahoe LTZ.

    Drivers door first then the others went one by one. Dealer wanted $400/lock to replace. I wound up buying parts and replacing all four myself. Can get them online from GM Parts Direct for about $125 each.

    Has GM acknowledged that these locks were defective?
  • texmomtexmom Posts: 3
    This is a thank you to Crystal with GM Social Media who fields all the complaints and problems posted on Edmunds with grace. We recently spoke via email and took our Denali into our local dealer who acknowledged the problem with the locks and charged us the deductible on our warranty ($100) to fix all four door locks, even though only three weren't working. Previously, we were looking at a $2000 repair, so this was a huge relief. I can't tell you what a sense of security we have now and wanted to express my gratitude to you here on this forum. Thank you Crystal for bird-dogging this for me and countless others, and thank you GM for handling this problem.
  • txomstxoms Posts: 1
    I'm another customer with the common issue of the actuators going out on my 2008 Tahoe. Curious to how many of these issues are actually being resolved by GM dealerships? We recently had a child and although the power locks are a luxury, this also becomes a safety issue. A vehicle with an original asking price of over $50,000 should never have this issue. I really don't understand why these were never recalled and I also understand that the motors for the locks are cheaply made and from China (saw pictures of the locks broken down). Any help available?
  • hufnagelhufnagel Posts: 3
    From your message, you state you are under warranty, so why wouldn't you expect them to be fixed, they did wave your deductible, that is big of them. The real issue is all the people that have broken locks, that are out of warranty, and gm does not feel responsible to repair. Their only answer is to go to a dealer and pay 100.00 so they will take a report, and WILL NOT fix. GM has figured a way to get their dealers extra money, and do nothing. I have had 4 chevy silverados, and this is my second , and LAST suburban. I think it is a real shame, a company can take money from us to save them, and then turn around and put cheap parts from china, that they will not stand behind. Good luck on your future sales, you are loosing alot of you previously loyal base.
  • jfkenneyjfkenney Posts: 1
    Took my Tahoe into the dealer today for two bad door locks. Need to have both on on passenger side replaced at $400 per actuator, (parts + labor). Already had the drivers side front replaced under warranty. Unfortunately, I do not have the mechanical skills to save money like some of you do so I am going to have to eat this problem. I wonder how much the actuators actually cost GM. Dealer told me that they are charged $180 for the part.

    I own an aircraft so I am used to egregious charges for parts, but this one definitely takes the cake. I like my Tahoe a lot, but if this is an ongoing problem related to cheap parts that GM knows about I am going to seriously re-think ever owning one again.
  • That GM Generic message is old and nauseating. You will get the same BS if you aren't under warranty. "We will assist you in finding a dealership" Yes, a dealership that will charge you and arm and a leg to tell you an UNGODLY amount to fix your locks and non of it will be covered if you are out of warranty.

    Amber... Is our PERSONAL SECURITY really important to GM or is that just pertaining to our email addresses?
  • gmcustsvcgmcustsvc Posts: 4,169
    We do work to assist our customers as best we can. There is no guarantee that we will be able to provide any cost assistance, but we do work with the dealership to deliver a satisfactory resolution to the customer.

    Amber N.
    GM Customer Care
  • chandlerbchandlerb Posts: 1
    I am also having the same problems with the passenger side front door lock, it will not lock or unlock, it moves a little, but wont fully work. I have less than 25k on my truck but I purchased it in 2009 (constantly deployed, never get to drive it). Has there been a recall or technical bulletin? Is it the actuator that's causing this problem? Just need some clarification, most talk about the problem but don't say what exactly is the problem, mainly discussing the
    GM recall option. Please help. VIN: 1GNFK33079J125979 2009 CHEVY TAHOE 4WD LTZ
  • gmcustsvcgmcustsvc Posts: 4,169
    Hi chandlerb,

    Thank you for providing your information. There are not any recalls listed that highlight your specific concern. You may need to go into the dealership to have them take a look at it. If you have any additional questions please let us know.

    Amber N.
    GM Customer Care
  • Both lock actuators on the passenger side of my 2009 Chevrolet Tahoe Hybrid failed very early on and were replaced under warranty, I should have insisted that the other two be replaced as well because they failed just after the warranty expired(I purchased this car new for over 50K). The dealer wanted $700 to fix them. This is utterly ridiculous for a well known safety defect that puts my children at risk. Due to the door not locking my 4 small children could fall out, I could be carjacked or my vehicle could be targeted for theft. This defect is caused by using inferior parts. The door actuators in my vehicle are stamped "MADE IN CHINA"(way to keep America workers working) and have the crappiest little electric motor in them I have ever seen, it looks like a children’s toy.(they supposedly changed to a higher quality design in 2011).
    I contacted GM about this serious safety defect and they gave me the run around for weeks before finally offering a 30% discount, are you serious? Thanks for nothing. Luckily I am mechanically inclined and can easily replace this part, the replacement part is about $115 (online) and it literally takes 15 minutes to install, it's quite easy. I wanted GM to step up to the plate and take responsibility for this safety issue but they chose not to. This will make my car buying decisions easier in the future because I love this car but I love my family more.
    Since I could easily fix this issue myself, Asking GM to address this was more of an exercise of faith, to see if GM would do the right thing, their response lets me know where they stand on customer safety.
  • hwhitakerhwhitaker Posts: 2
    This is a joke, I just got my 4th and final door actuator replaced at 330 bucks on my Tahoe. Only good thing is my truck only has 4 doors,lol. You think by now this would be recalled by GM, knowing these CHINA made parts are faulty, so much for trying to buy American, my first door actuator was covered under warrenty thank god but the other 3 not so lucky, actually had a friend who was mechanic get 2 of them for me at 120 each and install them, its funny that chevy charges me 330 bucks for a 15 min job, probably less then that seeing they should be pros by now since they replaced thousands already, so what we gotta do to get this recalled or file a class action lawsuit to get our money refunded.
  • hwhitakerhwhitaker Posts: 2
    Same problem here, my chevy mechanic even told me it wont get recalled their making 300- 400 apop off these for 15 minute job and they know people with pay it to have it fixed, someone need to find out how we start a class action lawsuit against GM, my next truck will be a Ford.
  • big02big02 Posts: 3
    Lock #1 failure was under warranty. #2 failure was fixed for free but I was just above warranty miles limit. When my third lock expired with about 49k miles #3 was out of warranty but customer rep. @ GM told me a $200 deductible applied to #3. Rep. called dealer a made an appointment for me. I took it in and they fixed it for $200. Picked up the truck and drove 4 miles home and parked in the garage. Without getting out of the truck I tried the locks and wouldn't you know it, #4 was dead, dead, dead. These experiences might drive a weaker person to just close the door and leave the engine running! Instead I called the dealership and they said to bring it back and they fixed #4 under the same work order and without another deductible!.

    Why isn't Sarah or Christal at GM telling people about the $200 deductible? What about it Sarah/Christal? gmcustsvc
  • I purchased a 2008 Suburban in July 2011. Shortly after we purchased the vehicle 3 of the doors locks have stopped functioning completely, the 4th door works sporadically (driver side, passenger). The locks do not work at all with the keyless entry nor the main lock button from the driver side door. I have been told that it is a problem with the lock actuators malfunctioning and that it is also a well known issue from various dealers and per my research on the internet. In order to unlock the doors, I must manually use the key to unlock the driver side door then unlock all the other doors by hand one by one. Then we must lock all doors manually after entering because the locks also do not lock automatically when you take the car out of the park position. Although the power locks are a luxury, this also becomes a safety issue. A vehicle with an original asking price of over $55,000 should never have this issue and I'm not sure why Chevrolet fails to take action for a clear safety danger. As a mother of 3 children I find this to be a very serious safety issue. A child could easily open the door and fall out of the moving vehicle or if we were involved in a car accident any one of my family members (adult or child) could potentially be ejected from the vehicle, causing either serious injury or worse!! I realize the child safety locks can be activated to keep a child from opening the door accidentally, but that will not prevent a thief or anyone else for that matter from jumping in and stealing the car or kidnapping a child.
  • ed114ed114 Posts: 3
    I honestly can't believe Chevrolet has not made this right. As a fleet buyer for my company, I refuse to purchase any more Chevrolet trucks until this is resolved. To make matters worse- I was recently the victim of a theft from my 2008 Tahoe, as it appears a passenger manually unlocked one of the rear doors that does not have a working actuator, and of course when I used my keyfob to lock the vehicle, that door did not lock. Someone helped themselves to my laptop and briefcase without even having to break in! Shame on you, Chevrolet...
  • I have a similar story. I previously bought a new 2008 Tahoe and loved it. I traded it two years ago to Save gas and downsized to the equinox. Traded back a couple of months ago to the 09 Tahoe hybrid. Love the new one but now it's becoming a money pit. I tried to buy from my local Chevrolet dealer but they never found what I wanted. I was picky, color, features, etc. The Chrysler deal in town found mine on an online auction at billion autos in Iowa city, Iowa.they bought it for me. The other dealer listed that everything worked. The Chrysler dealer charged me $1000 to check it over. Now that its been a couple of months I have realized that 3 doors don't lock and after reading the blogs, it's pretty common. I thought the doors just weren't programmed correctly. I had the starter battery go out this week and it locked up the hybrid battery. I had the chèvre dealer tow it from my house, 10 minutes away, replace the battery, and reset the computer to unlock the hybrid battery. All for over $300. While in the shop I asked them show me how to lock my car. They said the actuators are out on 3 doors. No recall. I called 800 cheve. Talked to Vickie. They won't do anything because I bought it from Chrysler. It is a cheve product! It had 69,ooo miles when I bought and now has 75,000, so no warranty. Their dealer didn't find my car so I'm being punished. My equinox doors did the same thing just before I traded it for the 09 Tahoe. This is not a coincidence. The dealership wants $1500 to repair 3 doors. That still leaves one door to go. Now I read on here that you can buy the actuator online for $115 . That is the part that's broken according to cheve. We have a business that wee buy cheve vehicles for. Currently we own 4 cheve's and a ford. Now my 15 year old needs a car. Cheve's loss! Buyers beware!
  • I have a similar story. I previously bought a new 2008 Tahoe and loved it. I traded it two years ago to Save gas and downsized to the equinox. Traded back a couple of months ago to the 09 Tahoe hybrid. Love the new one but now it's becoming a money pit. I tried to buy from my local Chevrolet dealer but they never found what I wanted. I was picky, color, features, etc. The Chrysler deal in town found mine on an online auction at billion autos in Iowa city, Iowa.they bought it for me. The other dealer listed that everything worked. The Chrysler dealer charged me $1000 to check it over. Now that its been a couple of months I have realized that 3 doors don't lock and after reading the blogs, it's pretty common. I thought the doors just weren't programmed correctly. I had the starter battery go out this week and it locked up the hybrid battery. I had the chèvre dealer tow it from my house, 10 minutes away, replace the battery, and reset the computer to unlock the hybrid battery. All for over $300. While in the shop I asked them show me how to lock my car. They said the actuators are out on 3 doors. No recall. I called 800 cheve. Talked to Vickie. They won't do anything because I bought it from Chrysler. It is a cheve product! It had 69,ooo miles when I bought and now has 75,000, so no warranty. Their dealer didn't find my car so I'm being punished. My equinox doors did the same thing just before I traded it for the 09 Tahoe. This is not a coincidence. The dealership wants $1500 to repair 3 doors. That still leaves one door to go. Now I read on here that you can buy the actuator online for $115 . That is the part that's broken according to cheve. We have a business that wee buy cheve vehicles for. Currently we own 4 cheve's and a ford. Now my 15 year old needs a car. Cheve's loss! Buyers beware!
  • mjl0204mjl0204 Posts: 2
    I too have a 2008 Chevy Tahoe LTZ Flex Fuel. I can honestly say it will be THE LAST Chevy I EVER buy!! To date I have owned nothing BUT Chevys from the time I was 16 and I'm now 48. I have had my actuators fail many many times and have spent countless hours and thousands of dollars to get them fixed!!!
    I was offered compensation in the for of free oil changes for 3 years and EVERY time I went to the dealership I was turned away as if I were a fraud!! I don't have time to deal with this any more. It is a shame because I ALWAYS spoke highly of Chevy and even have them advertised for FREE on my BASS boat.
    But I'm done, and I encourage you to be done as well. Obviously they don't care about the customer post sale. I always bought Chevy because my father bought Chevy but this is one legacy I will NOT be passing down to my children. It ends with me and it ends with this vehicle!! So long Chevy, you really blew this one!! I know you don't care, I'm just one customer, but I will be sure to be a non-promoter going forward. You don't know what customer service really means!! I will be buying Ford in the Future.
  • dabadaba Posts: 2
    Checked in after a year and a half and people still having problems with no recall from gm. I'm still driving with my lock broken.
  • a2ta2t Posts: 21
    Look on greenhybrid.com forum for the repair details in this thread :

    http://www.greenhybrid.com/discuss/f69/tahoe-door-lock-actuator-problem-solution- -27064/index3.html#post249087

    GM isnt going to solve this issue, they are still hoping the internet cord gets kicked out of the wall ....
  • I must be the 10,000th person with this same issue. All 4 doors open with the key FOB, however the rear door is stuck LOCKED. I filed a complaint with US Department of Transportation after calling Chevrolet Customer Service-and being told this was my problem, not theirs. Very rude "customer service" woman who could have cared less that I have NO way to get third row dassengers out in the event of an accident, fire, etc. My family has owned Chevrolets for decades, but this will be the last for any of us. I cannot believe that Chevrolet will not recall this issue...thousands of posts out there not only for Tahoe but also Yukon and others. NO KEY HOLE to use a standard key to open the tail gate or window, no interior handle to open the tailgate either. I don't have $500 to go to the dealership to fix this obviously DEFECTIVE part...shame on Chevrolet for hanging all of us out to dry! PLEASE FILE A COMPLAINT, it is the ONLY way we have any chance of Chevrolet doing what is RIGHT for all of us, this is a serious safety issue. THE LINK IS HERE TO FILE A COMPLAINT and read others already filed: http://www.safercar.gov/
  • a2ta2t Posts: 21
    Did you read the post above about the repair? It solves the problem for $60. GM isn't going to fix this, that why this thread is nearing 1,000 posts. The gov'ment isn't going to solve it either. You are better of doing the $60 repair and moving on with life (and dealing with the cracking dash issue). Otherwise, they are decent trucks.
  • gmcustsvcgmcustsvc Posts: 4,169
    Hello,

    I am sorry that you feel that you did not have the best customer service experience. You can always inform us of your concerns by emailing us at socialmedia@gm.com

    Sincerely,

    Jennifer T. (Assisting Amber)
    GM Customer Care
  • a2ta2t Posts: 21
    edited July 2013
    Jennifer, you just read her concerns . If you didn't get it the first 775 times, the GM lock actuators are rubbish. GM used a sub par cheap electric motor which shorts out very quickly. See the repair link in post 773 referencing the gruvenparts.com repair above for pictures of GM elec motors failed.

    Either offer a solution or quit posting. This whole thing is unbelievable. $50k trucks having such a stupid problem, and GM's total lack of acknowledgement of their fault.

    How many multi GM owners have already vowed to never buy GM products again, just on this thread? What more does GM need to hear?

    The Internet is not going away, the cat is not going back in the bag. Issue the recall, solve the problem, and move keep your long term loyal customers.
  • gramparongramparon Posts: 1
    edited August 2013
    I'm trying to remain calm and objective as I write this. It could go south quickly. The third door lock on our '09 Tahoe became inoperable about an hour ago just north of Dallas Cowboy stadium and this time it's the driver's door.

    Initially our dealership jumped on the first door problem and repaired it quickly, with their usual smile and extraordinary customer satisfaction. Really. Being honest, they told us the door would likely malfunction again and it was likely all or some of the other doors would cease to unlock. They were right. The malfunctioning doors are, of course, out of warranty. That's $1,200 that I must pay to repair a known product defect in 3 doors including the door which was repaired first.

    It's going to take an unspeakable human disaster to garner the attention this problem deserves. I have three grand children who will no longer be riding in this Tahoe.
  • a2ta2t Posts: 21
    Remain calm. There is a simple repair that takes care of this issue, see this thread :

    http://www.greenhybrid.com/discuss/f69/tahoe-door-lock-actuator-problem-solution- - -27064/index3.html#post249087

    These are decent trucks, aside from this issue (and the cracking dash issue). I really have no idea why GM is handling the fault like this. Merely throwing bots like "Jennifer T" at it with social media, giving scripted, useless responses, and then hoping the internet gets turned off somehow. It isnt working, GM.

    And you are right, GM should recall the trucks. I have about 50 of these actuator units in my shop right now, I already posted pictures of what the motors look like that came out of the units. They are completely burned up due to incorrect brush material used in the electric motor. Some look like they caught on fire inside the door. GM knows all this, they probably have thousands of dead actuators at the Tech Center in Warren, MI by now from all the warranty work at dealers.

    Ok Ive ranted long enough, "Jennifer T", please give us your scripted, useless response.
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