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Chevy Tahoe Door Lock Problem

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Comments

  • dezbdezb Posts: 14
    With all of the issues I have experienced with my 2008 Tahoe, I am tired of dealing with it. I am now set up to take my Tahoe in for doorlock issues. This, combined with the stalling/not starting related to the Onstar module, AC issues, dash crack, door handle, visor and whatever else is just too much. Fortunately, this is the one time that I purchased an extended warranty. I have never needed one before, but something told me to get it when I newly purchased the vehicle. I feel for those of you that are stuck paying for repairs, when GM knows well about the issues, but refuses to do recalls. I have filed a complaint w/ the FTC, which is Consumer Protection. You can also file at: https://www.ftccomplaintassistant.gov/

    I have also sent the following to several national news agencies. Complaining does little, you must take action if you wish to resolve the issues that you are experiencing.

    I am writing to your organization in the hopes of you reporting the story of one of our nation’s largest automakers and the issues that they are not addressing at a cost of thousands, if not millions of dollars to the consumers. Chevrolet has several known defects that they refuse to issue recalls on.

    These defects include door locks, electrical issues, and vehicle not starting or stalling, there has even been several lawsuits filed regarding defective speedometers. These issues are occurring in the Tahoe, SUV Hybrids, Yukon and Suburban models. Many of these issues have been taken to the dealers to be addressed while under warranty. If they could not replicate the issue, it is not fixed. Once the warranties expire, they will fix them, but at a huge cost to the consumer. Chevrolet knows of these issues and has GM representatives monitoring the Edmunds forum. I complained about the first issue I experienced after purchasing my new 2008 Tahoe, where I was left stranded many times because my Tahoe would not start, the GM representative sent me a gift card for a year of free oil changes at the dealer. The dealer is 26 miles from my house. I had taken in my Tahoe at least 12 times before they finally diagnosed the problem as a faulty Onstar module and replaced it. This was only after I threatened lemon law. Since then, it has been taken in for AC issues, dashboard cracking, interior falling apart…I can’t remember what else. It has been a nightmare. Now I am trying to get the dealer to call me back regarding faulty door locks before my extended warranty expires.

    On Edmunds forum site, there are 520 reports of faulty door locks, 3,150 issues reported with the 2007 and newer Tahoe and Yukon models, 6,469 issues reported with the Tahoe in general, as well as thousands of other complaints.

    My hopes are that you will do a report on this to expose the issues and force GM to fix the many defects that consumers are paying for.

    You can access the forum linked directly to these issues at http://townhall-talk.edmunds.com/WebX/.ef015d4/.

    If you have any questions, you can reach me by email at xxxxxxxor by phone at xxxxxxxx This is a nationwide problem.


    Thank you,

    Desiree XXXXXXXXXX
  • ferfridayferfriday Posts: 6
    I have sent you several emails about what the mechanic told me yet I haven't received a response. I see all of these problems with the cam and lifters on here and no recall. I do not want to pay $3500 to have the motor fixed when it is a known chevrolet problem and they choose to do nothing. If they will fix it I will have it taken to the local Chevrolet dealer. I called them and they can't do anything until they hear from you. I need to know what to do. I would appreciate a response since you solicited that I contact you.
  • ferfridayferfriday Posts: 6
    Thanks for the link. I filed a complaint with the FTC. Mine has had all of the same problems. Sitting now in the shop due to cam shaft and lifters. I can let everyone I know that Chevrolet will not back their product and to never buy one. About half of my family own chevrolets but will not when I am done. Think I will take out an ad in my local paper and call my local radio and news stations and let them know. This will not go un-noticed. :mad:
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning,

    I am truly, truly sorry that your emails have not been responded to! My coworker Christina generally responds to emails from Edmunds, but perhaps it has not gone through. Would you please try my work email address: sarah_grace@gmexpert.com?

    Again, I apologize! Thank you for your patience as we work though this.
    Best,
    Sarah
    GM Customer Service
  • vincesegvinceseg Posts: 9
    Sarah,

    I had an open SR with GM "Customer Service" with the 800 number that was posted and they did absolutely NOTHING to defray the costs.

    The next disaster is now that passenger temp control backlight is out and they inform me you have to replace the whole unit instead of just the light? WTH kind of garbage is that? 300+ bucks for a blown light. I don't even think that was installed at the dealer.

    GM is horrible, from a service and quality perspective.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello vinceseg,

    Thanks for getting in touch; I'm sorry that you aren't satisfied with the result of the SR. When we evaluate a case for cost assistance, there are multiple factors we have to take into account. What was your case number? We'd be happy to review the case.

    Best,
    Sarah
    GM Customer Service
  • dezbdezb Posts: 14
    Great, something else to look forward to. I cannot believe all of the issues that are going on w/ Chevy vehicles. It is like someone sabotaged the assembly line. The dealer ended up replacing both of my rear locks, they were both bad. My service guy did admit that the majority of vehicles that are brought in for service and/or warranty issues are Tahoes and that there are many known issues, but Chevy will not recall since there is not a safety concern. I think a vehicle that leaves you stranded can be a safety concern. All I know is that once my extended warranty expires, the Tahoe is getting traded in. I am not keeping it.
  • matty72matty72 Posts: 1
    I just upgraded from my 2003 Tahoe to a 2008 Tahoe. I didn't do much research as my 2003 Tahoe was awesome! I am about to upgrade my 2004 GMC Denali, but am re- thinking after all the problems I am having with my 08 Tahoe. Here is a list:

    Driver's side door lock only unlocks and locks about half the time. It seems to try to open when I push the remote button, but just can't get enough power to go up or down. Sounds like reading this forum this is a universal problem. Will a Door actuator solve the problem? if so, how much is that costing?

    Next problem is the tire sensor won't go off. All of my tires are inflated. I have 22's on them so a dealership said it's cause they have too much air in them. Lot's of my buddies have 22's and none of them have issues on their tire sensors! I have taken it to two tire shops and both of them say the sensors in the tires are fine, so it must be in the computer and that's not a cheap fix. Anyone know of a solution to this, or had this same problem?

    3rd problem, and most worrisome is that when I turn my tahoe on the battery indicator is just above 14 volts, but then as I drive it slowly starts going down, all the way down to about 10 volts. It hasn't died on me yet, but i'm pretty worried it will. I have read on here it could be all kinds of things from the alternator not charging the battery, to the battery cables being bad. Anyone have any suggestions before I go fishing for the answer?

    You would think these somewhat minor problems like the door actuator and tire sensor light could be fixed easily. I don't understand why Chevy doesn't do a recall on the actuators??

    I really want to upgrade my denali but I might have to look elsewhere.

    Thanks for any and all help in advance.

    Matt
  • daveportdaveport Posts: 5
    The front passenger electric door lock on my Tahoe will not unlock and can't open the door to fix the problem. When I use the remote to unlock, you can hear the mechanism in the door working but will not unlock.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello Matt,
    I'm sorry that you're experiencing these three concerns with your Tahoe at the moment. If we can look into the door lock actuators, tire sensor, or the charge concern, please send the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.

    All the best,
    Sarah
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,003
    luckie19,
    Thank you for taking the time to post your experience! Keep us updated on your trip to the dealer! Have a great weekend!
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • hodsonhodson Posts: 2
    Hello my name is shawn and I own a 2008 Chevy tahoe and two days ago my driver door and rear driver door locks failed to open and close from the key fob and from the unlock/lock buttons inside. I see several people have posted the same problems that I am having. Could anyone give me any advice on how to get this fixed. My Tahoe has 30k miles on it. This is quite disappointing for such a nice rig.
  • gmcustsvcgmcustsvc Posts: 4,003
    hodson,
    Thank you for taking the time to post your question and concerns. Can you please email me directly with your VIN, current mileage, dealer of choice, and complete contact information including mailing address? I would like to look into this further for you.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • vmarie40vmarie40 Posts: 1
    Just purchased about 1.5 years ago - it has about 60k. I have had many of the same problems I see posted here. I am intersted to see if there have been any fixes.

    1. My driver door lock - sometimes works - sometimes does not!
    2. My check battery and charging system light comes on while driving. I am a nervous wreck that I will getting stranded soon. FYI: just replace battery and alternator with last six months!
    3. Strange idle - every once in a while idle skips.

    Loved my 2002 Tahoe - wish I had kept that one!

    Cannot believe all the problems listed here are similar and NO RECALLS!

    Please let me know what (if any) fixes have been successful!

    Thanks,

    Vanessa
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning Vanessa,
    I'm sorry that you are encountering so many difficulties with your Suburban and that you feel nervous driving it given the check battery and charging system light. Have you worked with a dealership already on getting this looked at (noticed that you recently replaced the battery and alternator)? We'd be happy to follow up on this if you wanted to email the following information to socialmedia@gm.com : your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership.
    All the best,
    Sarah
    GM Customer Service
  • I just took my Tahoe in with door lock issues and found out that 3 of the 4 locks were bad. I was quoted $1,046 to replace all of them. After I Googled this problem I realized that Chevy has had a ongoing problem with these actuators. I, like several others discussing this issue on this forum can't believe that Chevy hasn't done a recall on the door lock mechanisms. I have owned GM vehicles my entire life (I'm 55 and have owned 4 tahoes, a Silverado and a suburban)) but this issue coupled with the fact that Ford didn't take a bailout has changed my mind. I will buy a Ford as my next vehicle purchase.
  • gmcustsvcgmcustsvc Posts: 4,003
    trailerboy,
    Thank you for taking the time to post your concerns. If you could please email me with your VIN, current mileage, and the name of the dealer you took the vehicle to, I would like to look into this situation for you. I look forward to your response.
    Christina
    GM Customer Service
  • The VIN is 1GNFC13028R167719 with 75,774 miles and I took it to Chapman Cheverolet in Tempe, AZ. Anything you can do would be appreciated since the door locks on the 2008 Tahoes seem to have issues. Thanks you.
  • gmcustsvcgmcustsvc Posts: 4,003
    trailerboy,
    Thank you for your post. Can you please send this info along with your contact information to SocialMedia@GM.com? I look forward to your response.
    Christina
    GM Customer Service
  • I too have been having problems with my 2009 Chevy Tahoe. Its has 72k on it, but approximately 8k ago, one door stopped locking and unlocking all the time. Now, it is hit and miss which doors lock and unlock. It doesn't matter if I used the key fob or the button on the door. I too was quoted to replace the lock. Sure glad I didn't spend the money, because soon after, all started acting up. What recourse do I have here.... seems to be a prevalent issue. Thank you!
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