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Chevy Tahoe Door Lock Problem

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Comments

  • bboozebbooze Posts: 34
    For what it's worth I had this lock issue on my '08 Tahoe Hybrid. All four locks essentially failed at the same time. Took it into the dealer and ultimately they did not charge me to replace all four of them. Said they would have been $400 otherwise. Of course the story they told me was that the "fought tooth and nail" with GM to cover this cost but apparently this is an identified issue with GM that they are willing to take care of free of charge.
  • I am very glad for you. All of mine went out at the same time and I didn't get anything!
  • Hi, I have a 2008 yukon hybrid that we have been having major engine issues with for months now. My vehicle has 76000 miles on it and II have taken it to the dealership probably ten times in the past 6 months. It goes about 1000 miles and we start seeing white smoke coming from tail pipe and sure enough it is very low on oil. They keep saying it is leaking gaskets and the problem is fixed only to find that the problem just repeats itself again in a couple of weeks. I am truly at my wits end and am wondering if anyone else is having oil consumption and engine issues. I also have had the problem with the driver door automatic lock quit functioning but that is miniscule compared to engine troubles. I love this car and hate to get rid of it but I feel like I am going to have to before my 100,000 power train warranty runs out. I wanted to try a later model yukon hybrid to see if the kinks have been worked out but I am truly scared to after dealing with this issue.
  • kiawahkiawah Posts: 3,666
    edited November 2010
    Lookup "Mariah" in some of these GM Suburban threads, she's a GM Customer Service rep who regularly monitors these forums for unusual/lingering problems. I'm sure she'll have you open a trouble ticket w/GM, and want to contact you. Check for her ID (gmcustsvc) on a couple responses to problems.

    With that many repairs at the dealership, I'm sure they'll want to make sure they get the right regional tech's looking at it to figure out what the root cause of your problem may be. You're wasting time, and GM is wasting money with all these prior repairs, so I'm sure they'll want the heavy tech supports looking at it.

    MIght have a cracked head or block, or something very unusual. Burning both engine oil (oil is low), and radiator coolant (white smoke).
  • steverstever YooperlandPosts: 40,012
    Lookup "Mariah" in some of these GM Suburban threads

    Mariah seems to have moved on and now the CSR is "Christina". But it's the same "gmcustsvc" member name and same contact link at that Profile.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • gmcustsvcgmcustsvc Posts: 4,057
    hmkinms,
    Has the dealer performed a oil consumption test? Can you please e-mail me with a run down of your issues, VIN, current mileage, involved dealer, and complete contact information including a good number to reach you at? I would like to look into this further for you.
    Christina
    GM Customer Service
  • Just had to have 3 of 4 lock actuators replaced last month on my 08 Tahoe. RF Pax side started acting up them DR rear PAX side went bad. Took it in (still under warranty 30K miles) They replaced both known bad ones and they said the DR side was bad also so replaced it. Did it under warranty, no cost. Problem is when they go bad you cannot open the doors from outside (except for DR which is keyed) and must raise the lock bar from the inside. Kind of a hassle to have the open the doors from inside all the time. Anyway they all seem to be working now. Lets hope they last. I think GM should also do a recall.
  • I know I am preaching to the choir, but what is wrong with GM and these electrical issues? We are out of warranty and the driver rear door lock does not function. While we were under warranty we had many other lock & window problems that we had to take to the dealer MANy times before they did anything. This was on top of other electrical issues - rear venting system and radio. We also are now taking the car back to have the moldings replaced for the 3rd time b/c the original paint failed and the dealer can't replace them correctly. We will be trying to replace the acutator ourselves b/c I certainly don't trust them to do the repair nor do I want to pay them.

    This was our 2nd Suburban and we only buy American, but I can tell you that we will not buy another GM car as they obviously have issues that they are not resolving. What if it was a braking issue - would they treat it the same way they are treating this one? I am so fed up I am considering crossing the line and buying a foreign car.

    To anyone who still is in warranty, get any little issue fixed and get rid of your Suburban while it still works!
  • For the most part, I love my 2008 Tahoe. I currently have 63,000 miles and it is in good working order ........except for the fact that 3 door lock actuators seem to have gone out in 2 WEEKS. Has anyone had a similar experience? PLEASE HELP
  • Lots of people have had issues all at various mileages it costs approximately $400/door to fix- unless you have a warranty.
  • Same issue here too. 2008 Tahoe, passenger door actuator just went out at 55k miles. Has GM acknowledged that they have a reoccurring issue here?
  • After posting glowing reviews on our 2008 LTZ a little flag reading "Expired" must have popped up out of the dash 2K after warranty period. The driver doorlock stopped working then a couple of thousand miles later the rear passenger stopped working both were repaired at GM dealership at a cost of over $800.00. After leaving the dealership the same rear passenger lock stopped working again, it was repaired at no additional charge. If they were going to try and charge me, I was going to drive it through the front of the Showroom. Well two weeks ago the battery died, and yesterday the rear driver side doorlock stopped working. I guess it's a matter of a couple of weeks before the front passenger goes. This is our second Tahoe and fifth GM truck, unless GM faces up to the problem it will be our last GM product. I'm in the Agricultural Business here in California and most Farms use White late model Chevy trucks. I visit a minimum of fifty farm accounts a month and each have several trucks. My dissatisfaction with GM will have real reprecussions.
  • kiawahkiawah Posts: 3,666
    edited January 2011
    Seems like a discussion with the sales manager of your local dealership is in order.

    Worst case, a magnetic sign which states the facts.... "replaced my 4th door actuator" wouldn't cost much to make up. Heck, the Ford dealer might even kick in some assist bucks.
  • gmcustsvcgmcustsvc Posts: 4,057
    gregaf3,
    If you would email me your VIN and current mileage i will look into recall information for you.
    Christina
    GM Customer Service
  • Hello Steve,
    I have purchased 4 Tahoes from Chevrolet in the last 10 years not to mention, my employer also provides chevrolet trucks to those who require them. Since writing my previous request for info regarding the door lock issue, the door moulding paint has begun to fail ( fade severely). When I noticed, I again went to my local Chevy dealer and asked if they would kindly resolve the paint issue. The response I received was sure ...... and here is our estimate to repaint this for you. I was dumfounded. It is clearly a defect in workmanship. When I contacted GM Customer Service, they responded by saying......it could be an enviromental issue. ???????? REALLY?. My only recourse is to stop filling GM's pockets with money. I WILL NEVER BUY OR DRIVE ANOTHER GM PRODUCT AGAIN. As we all know, Tahoe's sticker price is not for the faint of heart and I have bought 4 of them. you would think they would help loyal customers instead of driving them to imports. Tomorrow I will be purchasing a ML 350......not another Tahoe!
  • That sounds about right as far as Chevrolet's "great" customer service!!... Then we'll have the customer representative on here ask you to waste more time by sending her the vin #.... What a joke!!! Guess they'll just wait for the government to bail them out again....
  • I have a very nice LTZ Chevy Silverado 2008. Only 34K miles on it. My power door lock stopped working today. Sounds like I am going to cough up about $400 bucks to fix a known issue. Funny thing, I traded a Kia mini van for the truck and the Kia had the same issue. I know I will buy a Ford next time. I don't see the point of giving Chevy more money for a known issue. Only 34K miles and already having issues................... really sad!
  • kiawahkiawah Posts: 3,666
    edited February 2011
    Well on Monday, I had to replace a failed seatbelt connector & pretensioner on our Ford. With over a million miles of driving on our family vehicles over the years (all makes and models), never ever had to replace any defective seatbelt parts. Unbelievable to me that a brand new part, with all the electronics and pretensioner, was only 130 bucks. Figured it would be 300 when I was heading to the dealership. "I believe" that across the board, parts are generally of a lesser quality than they were 20 years ago. We all love that we can buy a new vehicle for as little as they are, those lower quality parts and labor are the reason.

    I suspect that would have been a 500 repair to have the dealer do it, since have to take the seat out of the vehicle and apart. (Did find a quarter, and some old cheerios for lunch, though).

    So I don't know that Ford will necessarily be any better for you.
  • gmcustsvcgmcustsvc Posts: 4,057
    nevcity1,
    Can you please send me your VIN and current mileage? Please refrence this post and your problem. I look forward to your response.
    Christina
    GM Customer Service
  • I'm a long time Chevy truck owner but this latest problem has me questioning my decision! My latest vehicle is my 2008 Suburban. At about 35,000 miles the first door lock went out but it was covered under the warranty. Now at 44,000 I have two others out! I guess it's just a matter of time before #4 goes. Can anyone suggest how to get this fixed without spending $400 per door? My wife is not happy about climbing over seats to open the doors for our 3 year old! Thanks in advance for the assistance.
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