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Chevy Tahoe Door Lock Problem

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Comments

  • Well, another one fooled by GM! Just bought a 2008 Denali and the passenger door and rear door locks do not work. It has only 39000 miles! I traded in my 2002 Tahoe and I feel like I made a mistake! The tax payers of this country bail you out and you shovel crappy goods at us! If this issue is not resolved for free by my dealer, I may be trading this car in for a Nissan before I even put plates on it.
  • gmcustsvcgmcustsvc Posts: 4,055
    Good morning 1tahoez71,

    Keep us posted on your progress on this with your dealership; if you would like for us to check into the situation further we can be reached via email at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • New member and just registered. I stumbled across this forum when I was searching for some trouble shooting pointers on how to fix/address the rear hatch on my

    I have not read the entire thread regarding the issue with the door actuators but, I skimmed through and it seems that this is obviously an issue that GM has noticed.

    I bought the Tahoe brand new in April of 2009 and after 4 months of ownership, the driver's side rear door would not open from the inside. With a house full of children, it became frustrating having to get out of the car to open the door from the outside while in the car pool line. Since the vehicle was still under warranty, the dealership fixed it at no cost so, I never had a second thought about the issue and figured it was a fluke.

    I purchased the 6yr/60K extended warranty and go figure, I didn't have another issue till today when the current odometer reads 63,568. The rear hatch was working fine all day and when I got home from shopping, I go to open the rear hatch to get everything out and now it won't open at all. I had to climb to the back and let down the seats to get my stuff out.

    My question is, does this issue mimic the issues that have been prevelant with the all the passenger door issues posted here? If so, are dealers aware and fixing this as a warranty issue? Any information anyone can pass along would be greatly appreciated.
  • gmcustsvcgmcustsvc Posts: 4,055
    jbo723,

    We're sorry to hear about the troubles you're having with your Tahoe's rear hatch. If you decide to work with a GM Dealership and want for us to work through that process with you, please don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • I have seen many post on this site as well as other sites about broken door lock actuators. I have a 2008 Yukon XL that I bought new. First, the drivers door lock stopped working and since I was out of warranty I had to pay almost $300 for the part and labor. Now the front passenger lock does not work and both of the locks in the back only work intermittently. I contacted my dealer who contacted their GM rep, only to be told that GM wouldn't help me out with this. Simultaneously, I contacted GM with an email of my own, to which I was told that they were "backing the dealer and rep" and would NOT help me out. Really? If I want my door locks to work I am going to have to spend another $900 for a total of $1,200 - on door locks!!! This is a known failure (just look on the internet), yet they refuse to help. So consider this a warning if you own this car or are thinking about buying one.
  • Next in line with door lock problems. Has anyone replaced the actuator themselves. If so how difficult and where to buy the actuator

    Mike
  • Thanks Sarah... I'm getting the problem fixed tomorrow and GM will pick up $500 of the $800 bill. I'm fine with that. I appreciate your help.
  • GM is picking up $500 of the $800 bill for me.
  • Lucky guy, I got the shaft on a 900+ bill. And they don't work for $$%@. Stick at least once a week if not more.
  • gmcustsvcgmcustsvc Posts: 4,055
    Great news! If you should ever need any further assistance we're available to you.

    Have a great holiday season!

    Sarah, GM Customer Service
  • i had 2 of my door locks fixed this past January i had ask for all 4 to be changed but the dealer refused stating theyonly change the ones not working at the time. If the locks are clearly defective i did not understand why they did not fix problem completely. I called the dealer recently because SURPRISE another lock is broken and they stated i would have to pay $80 because my vehicle is 3 years olds and mileage. This would have never been an issue if they would corrected the problem in January(all 4 locks). I have yet to understand why they would not treated as a recall issue and corrected the problem then. Its apparent by all the complaints just on this website should have been a recall issue. i would appreciate GMC fixing all my locks as it should have been the first time.
  • hhawahhawa Posts: 2
    My family owns 2 2008 Suburbans and a 2009 Tahoe, all 3 vehicles are overseas. I was not aware of this site untill today. A few months ago one of the Suburbans was involved in a small accident with a baby sitting in the back seat. Both rear doors had been acting up a few months before the accident and would sometimes remain locked. On that fateful day when the accident occurred we tried getting the baby out but both doors would not open, due to the number of people gathering around the accident scene (the accident occured in Africa) we panicked and ended up breaking the window in order to get the baby out. In the process the baby was injured. It was a terrible day for us. I had contacted GM in the USA a few weeks prior to the accident and was told there were no reports or recalls for faulty door locks. Interestingly, the second Suburban developed the same problems, I ended up ordering the locks from the USA and had them air freighted. Just this morning I got a call from my wife telling me that her 2009 Tahoe has the same problem. I went online and found this site. I have written GM and am so extremely furious and frustrated, I cannot comprehend that they would knowingly ignore such a major problem and design flaw. Had the vehicle caught fire during the accident we could have very well lost the baby due to the doors not unlocking. I defenitely think this calls for Legal action against GM, this is criminal on their part.
  • its obvoius to me that GM doesnt care about saftey. I've had my Yukon in for repairs of the door locks and a faulty airbag sensor (that cost me over $500.00) and then for a worn wire on the O2 sensor (another $200.00) and not one time did they do anything about the RECALL for the heated winddhield washer system that causes fires. Go figure, completely loosing faith in this company
  • lorn3lorn3 Posts: 5
    I couldn't agree with you more. As you can see from this thread, this problem has undoubtedly affected thousands of people. GM is, as I have mentioned previously in this forum, being penny wise and pound foolish.

    I suggest you contact the federal gov't: Office of Defects Investigation (ODI), an office within the National Highway Traffic Safety Administration (NHTSA). ODI conducts defect investigations.

    The link is here: https://www-odi.nhtsa.dot.gov/ivoq/

    I hope your baby wasn't seriously hurt.
  • gmcustsvcgmcustsvc Posts: 4,055
    Hello hhawa,

    We're sorry that you've had these difficulties with your vehicles. It looks like everyone made it through the accident okay?

    Are these American vehicles that were shipped over seas? Just checking as I want to make sure I approach this correctly.

    Thank you,
    Sarah
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,055
    Our apologies if an open recall was not addressed when you visited your dealership for service, treynolds03. Has it been taken care of, or would you like for us to help get that appointment set up?

    Sarah, GM Customer Service
  • hhawahhawa Posts: 2
    Hello Sarah.

    The 2009 vehicle was bought from the Dealer abroad, I checked the carfax it went straight from Wilmigton, DE to the dealer.

    The other 2 Suburbans were bought from a sub dealer. All 3 vehicles were brand new and none of them have more than 16k miles on the odo as of this date so they are practically new vehicles even after 3 years.

    I appreciate your efforts to intervene in this matter but I believe GM is not seeing the bigger picture and the seriousness of this issue. There is a fundamental problem with the locks on hundreds of vehicles, this is something that should have been recalled a long time ago, whether the cars are in the USA or abroad should not make a difference. I might be emotional about this but I sincerely do not wish for anyone to have to break a window in order to get access to their child. What if someone finds themselves stuck on a railroad track and can't get their child out bcs the doors won't unlock? Please understand that this is a serious issue.

    If you need further info on the vehicles I can email you the VIN numbers or any other details.

    Thank you.
    Jean
  • gmcustsvcgmcustsvc Posts: 4,055
    Jean,

    If you would please forward us the following information at socialmedia@gm.com, we will see what we can do:

    Your name and contact information
    The last 8 digits of your VIN(s)
    Summary of the situation

    We will likely have you try working with customer service for your region first if you're out of the country; if that doesn't progress, we'll forward the information to a contact we engage with when things don't to smoothly with regional service.

    Sarah, GM Customer Service
  • I just purchased this car and noticed that the rear passenger door lock does not lock when using the door lock button or with the keyless remote.

    I started researching this and discovered that this seems to be a big problem with this year model. I guess I'm lucky that only 1 has failed.

    At any rate, I was unable to determine if this is covered by some recall or if GM is reparing these even for cars that are no longer covered by factory warranty. So my question is will GM cover this or will I have to pay to have it repaired?

    Any guideance is much appreciated.

    Lane
  • gmcustsvcgmcustsvc Posts: 4,055
    Hello Lane,

    We can look into this further with you and your dealership if you like. Please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 of your VIN and mileage, the name of your dealer, and a recap of the situation).

    Sarah, GM Customer Service
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