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Chevy Tahoe Door Lock Problem

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Comments

  • I'm going to hedge a bet that during the 08 model year there was a bad run of these actuators from the supplier since it appears that a high % of the faulty parts are clustered in the 08 model year. Although the same design exists (and part #), the problem may have been corrected later if it were due to a manufacturing problem.

    I was also told there will be an diagnostic fee. I accepted it and gave them the OK to investigate knowing that they would find the bad actuator. Sure enough that's what it was (no wear and tear uncertainty). In the end there was no out of pocket expense on my part.
  • badlocksbadlocks Posts: 2
    What was your mileage? Although there is no logical correlation between a lock actuator failure and mileage, I was first denied because I had trivially more than 36,000 miles. (It was long haul milage, not stop and go with repeated locking and unlocking of the door.) I honestly had close to 36,100 and the dealer refused to consider it a warrantee issue. Now I'm past 70k. Unless this is deemed a recall defect nobody is offering me anything.
  • racinggrandparacinggrandpa Posts: 2
    edited June 2011
    This a problem with many other models in the GM line for the 2008 year.We have a larger sized independant shop/car lot and have seen many bad actuators on the 2008's especially Impala's,C/K series,Pontiac G6 and Tahoes.

    A recall would be nice but at least would someone in GM customer service give us the satisfaction of knowing you have researched this and that the supply of replacement parts has been improved?Maybe even some batch numbers or somehow to know the new one in the box will last?

    I don't want to charge $225 per door(conservative figure) only to see a customer back in 20,000 miles for the same problem. You are losing faithful GM buyers every day to issues like this.

    We have seen ZERO failures on the 2006-2007 models of Impala's and G6's with more miles and years behind them and the part numbers are the same.So coming up with a more robust replacement part should be a slam dunk(go back to your old vendor) and man up and tell us what the issue was and how it is being handled.

    An automobile is incredibly complex with a lot of things like this that only show up after a couple years.It can happen to any make. I don't think the manufacturer should always have to fix them all for free outside of the factory warranty period just because it was a common issue.What is critical is how quckly the problem is corrected and information and parts are made available to help techs make a lasting fix. All the lawyers trolling for class actions actually slow the flow of good information IMHO.
  • The mileage was between 27 and 28K.

    Warren
  • gmcustsvcgmcustsvc Posts: 4,108
    badlocks,

    I understand your frustration with your situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. The vehicle must be taken to a GM Dealer to be diagnosed. They have a contract with GM and must look at the vehicle. If you are willing to have the vehicle diagnosed, I encourage you to contact your agent.

    Thank you,
    Caron, GM Customer Service
  • Yhea i will defintely will follow ! Whats your opioin on a universal door lock actuator ? I guess you would have to worry about the fit of these universal jobs?
  • Funny thing is I quit using the 3.00 Ebay universal actuators for add on power locks a few years ago because they only lasted about 40,000 miles on average.........Geez now I think about it about twice as long as a Genuine GM,
    Get the good DEI high power ones about 20.00 each on ebay,plenty of room inside of the truck door. You have to be handy and have basic tools.
  • I find this thread a little disturbing. With the sheer volume of failures of this part and the magnitude of the safety liability, I find it hard to believe there is not a recall on this simple part. Maybe someone has to die in a roll-over before it is fixed.

    Yes, every large company has standard operating procedures, however, the good ones know when to bypass them when necessary. This is one of those times.
  • It's funny (not really) reading the gm customer service (not capitalized on purpose) responses.... Nothing like a little copy and paste to brighten our day!!!! Yet another reason why gm had to be bailed out!!
  • jesster10jesster10 Posts: 2
    edited July 2011
    Caron,
    I have two 2008 Escalades - my wife's truck had ALL FOUR actuators replaced before I bought her vehicle (used) with 40,000 kms - mine is an Escalade EXT (purchased new) and has THREE FAILED actuators - my truck has 98,000 km on it - I get a new vehicle every 2-3 years - my last four have been 2 Escalades and 2 Avalanches. My son is still driving my 1st 2002 Escalade EXT - no actuator failures to date on it - did not have any trouble with either Avalanche.

    You say every case is different and we need to take our vehicle in to be "diagnosed"???? What is there to diagnose? Every instance in this thread is exactly the same. My vehicles here in Canada are $80,000.00 trucks EACH - we don't get the great pricing the US has to offer but regardless of whether I paid $20,000 or $100,00, don't YOU THINK (I'm asking for your Personal, honest opinion) that your company should come forward, admit they screwed up and deal with this issue which is clearly their fault? Or ... do you feel that those of us that are beyond bumper to bumper warranty should fork $1,000.00 out of our pockets to pay for your employers mistakes?

    I am getting close to needing another new truck - if I don't get satisfaction on this all of my new vehicles including my companies fleet vehicles will have different logos on the back. I know my dealer will take care of this if I pressure them but this is a CORPORATE problem, not something you should be forcing every one of us to argue with our dealers over.

    Rick
  • brad2fordbrad2ford Posts: 3
    I just purchased a 2009 Tahoe Hybrid and need a new actuator. Is GM simply replacing the actuators with the same crappy actuators they came with or have they made new ones that last longer? I'm not sure if I should suck it up and go to the dealership or find more heavy duty ones that can be used in my car. Any input is appreciated.
  • gmcustsvcgmcustsvc Posts: 4,108
    brad2ford,

    I would like to look into your situation. Could you please email me your VIN?

    Thank you,
    Caron, GM Customer Service
  • I have an '08 Yukon Hybrid and my driver side actuator failed just last night. This is the second one so far and after reading all of these posts it doesn't sound much like anyone at GM is stepping forward with an acceptable response. My family has been buying GM products for years and I am very disappointed with the response on this issue. It would be nice if someone would address this.
  • jeff212jeff212 Posts: 1
    edited July 2011
    I have a 09 Yukon hybrid, our front door actuators are not working. The rear still work most of the time, but sometimes it takes a couple presses of the unlock or lock button to get them moving all the way.

    Theres a lot of posts already about this problem on the chevy forums, go read on this or the one on www.greenhybrid.com.

    http://www.tahoeyukonforum.com/forum/showthread.php?p=345560&posted=1#post345560- -
  • gmcustsvcgmcustsvc Posts: 4,108
    jeff212,

    I would like to look further into your situation. Could you please email me your VIN? Also, have you spoken to the GM representative on the Tahoe/Yukon Forum or to GM Customer Assistance via telephone?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • I have an 04 Tahoe and the locks will not open on the rear doors or the back hatch. I was told it was the actuators. I have three small children under the age of 5 and getting them in and out safely is a HUGE issue. If there were ever an emergency, I could not get to them quick enough due to the locked doors. I was told that this is a known issue with the Tahoes. Is there a recall on them or is something being done about them?
  • gmbuyergmbuyer Posts: 1
    I have 2 GM products and the company I own has 4.
    My 2008 Yukon has three power door lock actuators out and the dealer told me that they have replaced hundreds and that since I was out of warranty (39000miles) I would have to pay.
    The most insulting part was calling GM help line and they had never heard of any problems with the power door lock actuator!
    The best part is the company I own took delivery of a 2011 Equinox Tuesday 08/02/2011
    but I will not pick up the other two GM cars we wanted.
    After 30 years of GM products I will switch to Ford.
    It is sad that GM would have a clear problem with these parts and not step up and take care of this without making their customers spend time asking for help.
    Remember Ford did not need a tax payer bailout , maybe this is why.
  • gmcustsvcgmcustsvc Posts: 4,108
    gmbuyer,

    I apologize for the problems you are experienced. Did you have a case set up with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • An update to my message on Jul 19, 2011 - 3 actuators were dead at that time, now the 4th is toast. I spoke to customer service & was given the same spiel as everyone else - basically take it in to be analyzed & pay for a service call since every case is unique - as far as they are concerned, they know of no problem regarding the actuators. I was told that after I took the vehicle in they would evaluate what they would do - hopefully have the time to do so next week.

    Jesster
  • gmcustsvcgmcustsvc Posts: 4,108
    jesster10,

    I apologize for the problems you are experiencing with your vehicle. Please keep me posted on any information from the dealership as well as from GM Customer Assistance.

    Thank you,
    Caron, GM Customer Service
  • I also have a 2008 Tahoe now with 54,000. I have a rear passenger gone out and now it is out of Warranty, but what frustrates me is that NOW this is my 5th door lock that has gone bad. 2 front driver and 2 rear driver. I took it to the dealer and they said no can do!!!!! I said this is a little ridiculous since every time I have brought my truck for the last 4 door locks I had to go out of my way and change my plans for the day since I had to leave my truck for the day. Chevrolet knows they have a problem, but once out of warranty they do not care anymore. 5 door locks come on !!!!!
  • gmcustsvcgmcustsvc Posts: 4,108
    jpoundjr,

    I apologize for the problems you are experiencing with your vehicle. Could you please email your VIN? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • ubhappy2008ubhappy2008 Posts: 1
    edited August 2011
    I also have a 2008 Tahoe with only 33,685 miles (THIS IS MY 3RD leased TAHOE). All my door locks are not working it started first with the 2 back doors on July 30,2011 and the following week the front 2 doors went. I called the dealer to make an appointment and when I explained the problem I was having the person who made my appointment advised me she knew exactly what the problem was BECAUSE they see alot of this problem with the locks. I dropped my tahoe off today 8/10/11. I received a call from the service department and the first words out of her mouth were your Tahoe is out of Warranty by 1 and half months and its going to cost you $115.00 just to run a vehicle inspection test to see what the problem is (REMEMBER WHEN I MADE THE APPOINTMENT SHE KNEW EXACTLY WHAT THE PROBLEM WAS) I told her to go ahead and run the test and then call me with the cost after about half an hour I got the SHOCKER call it was going to cost me only $1,243.00 because all 4 door actuators had to be replaced. WHAT IS VERY UPSETTING IS THEY KNEW EXACTLY WHAT THE PROBLEM WAS AND STILL RAN THE THE TEST FOR $115.00 VERY DISHONEST IN MY OPINION, 2ND my warranty is only expired by 1 and half months not two years. I really agree with all the other tahoe owners since this is an on going problem with this car it should be a recall item not a warranty item. I was unaware of my warranty coverage because I never had to use my warranty until now my first time ever on this tahoe 2008 and my 2 previous tahoes. My warranty is 3 years or 36,000 miles (which was explained to me in detail by the service department today) I thought since its a 4 year lease and 48,000 miles I would still be covered (you would think GM would give a 4 year warranty since after 4 years the car goes RIGHT back to GM). Everyone I asked that has a leased car with other car makers their warranty is for the life of the lease because they want their cars to be kept in good condition for when they are returned, unlike GM that seems not to care because they like to charge their returning customers for everything under the sun even if it's an on going product defect.
    Before all this happened I was already looking at another tahoe since I have less then a year left but after this today I will no longer be looking at GM products. I guess like your other GM customers I will be looking at FORD FOR MY NEXT CAR since it seems they stand behind their products.

    when I finally pick up my tahoe today the bill was $128.40 not $115.00 like I was previously quoted when I questioned it the breakdown was test $115.00 + 5.00 misc a charge the cashier had no idea what is was for and $8.40 tax. I figured out the $5.00 was for washing my car that they dirtied. HOW SAD A BIG CAR COMPANY LIKE GM CHARGING CUSTOMERS TO WASH THEIR CAR. I agree with message #147 after your warranty is expired THEY JUST DO NOT CARE ANYMORE THEY JUST SEE $$$$$$$$$....

    I hope someone can help with this on going problem......
  • gmcustsvcgmcustsvc Posts: 4,108
    ubhappy2008,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide your screen name being used on the forum? Any information you can provide will be appreciated.

    Thank you,
    Caron, GM Customer Service
  • samh39samh39 Posts: 1
    I just purchased a used 2008 tahoe from a wholesaler Texas Direct Auto in Stafford, Texas today, and during my initial inspection, I noticed the rear hatch wasn't working. The dealership gave me a loaner, and had one of thier technicians work on the vehicle. When I returned to pick up the vehicle the door was still operating improperly. The vehicle has a little over 36,000 miles, and now I feel I made a big mistake. I will provide my information to Caron, because I feel that the other doors will fail soon as well.
  • My wife and I have a 2009 Chevy Tahoe and both rear door lock actuators quit working during the same week. The current milage is 44,000 and was in the shop a few months ago at roughly 40,000 miles for evaluation. We were told that both needed to be replaced and it would be $300 per door. We have a 3 year old daughter and it is very frustrating having to roll down the window to be able to access the rear lock. I have finally have the time to try and repair this myself and I came across this site. Until reading some of the posts on earlier pages, I didnt even think about the doors not locking when the vehicle is put in gear. That could potentially be dangerous or unsafe. I would like to set up a file with GM Customer Assistance. Can you create an account or should I call Chevrolet.

    Thank you
    David
  • First, after reading endless pages here on Edmunds.com and elsewhere on the internet with people having this same issue on their 2008 Tahoe/Yukon, I cannot believe that GM has not issued a recall to fix this problem and that makes me so irritated.

    As another person posted earlier, I think GM is waiting for people to die due to the door lock problem before they will issue a recall. GM is too embarrassed to acknowledge there is a problem with their product. They do not want to lose potential new costumers ($$,$$$). Who cares about the ones that already bought their product, they already have our money in their pockets.

    My 2008 Chevy Tahoe has 45,000 miles. My front driver door actuator started going bad at about 38,000 miles, just out of warranty. Now my rear driver side door is starting to do the same. Such and inconvenience now since I have to use the child lock every time I have someone riding in the back just to be safe that they would not open the door and fall out of the car.

    I leave my car in the parking lot doubting if my doors are locked, and drive around with my doors unlocked. This is a big safety concern for me.

    I did look around on the internet for prices on these actuators and they seem to run at about $90 a piece. It looks like this is the only way to go. From what I have read here, I would not pay $115 for GM just to “check what is wrong with my actuator” and then pay $300 per door for them to replace the thing. I would rather do the job myself. However, that is not the point.

    I used to be optimistic about GM. If they want to keep their costumers, GM needs to step up their game and issue a recall for this problem. From what I have read, not only 10 to 100 consumers who have this problem, it is thousands. Yet, GM continues to say that not all situations are the same, everyone here is complaining about the actuators gone bad on their cars. Come on, we are not little kids here.

    Sergio H.
  • Just get a call from chevy. She called the dealership and they show no record of the evaluation, but yet i have the print out at home.....
    Anyway, i was told it would be $93 to evaluate it to see if its normal wear or abuse.....WTF!!?? really. Please tell me how you can abuse or misuse a door lock actuator. I told her lets be realistic, your not going to fix the problem so for me to have it evaluated is a sham. I told her i just wanted it properly documented so that hopefully at some point in the future they can issue a recall.

    Has anyone been successful in having actuators replaced out of warranty?

    Thanks
    David
  • gmcustsvcgmcustsvc Posts: 4,108
    micantina,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • a2ta2t Posts: 21
    Caron wrote, "Also, could you please provide a brief description of the problems you are experiencing? "

    Jeeeeeeeeeeeeeeeeeeeeezus.

    See pages 1-17 of this thread. Why the @#$@ did we bail out GM ?!!@

    I get better service at the DMV.
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