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Chevy Tahoe Door Lock Problem

13468927

Comments

  • I've had it done out of warranty. Just follow the rules and procedures and the dealer will fix it without charge. It is important to be sure GM is involved since they are the ones that will pay the dealer.

    Warren
  • gmcustsvcgmcustsvc Posts: 4,081
    A2t,

    I understand your point of view; however, not all customers experience the same exact symptoms and may also be experiencing other concerns as well. When I ask for a VIN the customer typically emails to me which can make it hard to connect the email with the user name from Edmunds. I ask for a description so while I am looking into the VIN I have the customer’s current concerns as well as symptoms right in front of me to evaluate the situation. This helps me decide on the proper steps and the course of action to take. I understand you have already spoken with Christina regarding your concerns. Not all cases, situations and circumstances are the same. I apologize for any frustrations you may have and have a wonderful week.

    Thank you,
    Caron, GM Customer Service
  • I tried sending an email to your gm.com address but received a "refused by GM Blackhole list " failure notice.
  • gmcustsvcgmcustsvc Posts: 4,081
    davs2601,

    Christina and I would be happy to assist in setting up a case for you. In order to start the process we will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent in an email. Also, could you please provide a brief description of the problems you are experiencing?

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,081
    brad2ford,

    Did you send the email to socialmedia@gm.com?

    Caron, GM Customer Service
  • Caron:

    Yes I used the socialmedia@gm.com address. I just resent and I'll see if I get the same failure notice. It's being sent from a yahoo account.

    Thanks

    Brad
  • gmcustsvcgmcustsvc Posts: 4,081
    Brad,

    I wanted to let you know that I did receive your email and I will be in touch shortly.

    Thank you,
    Caron, GM Customer Service
  • jmm2420jmm2420 Posts: 1
    I have a 2008 Chevy Tahoe LTZ love it but hate little things that break. I have to take it in again for another door handle. This will be the second one that I need to replace and it feels like another will be breaking shortly. My bow tie on the front is no longer gold in color buy now black has leaked water in it since I got the Tahoe. There is 42,000 miles and I understand that things will go wrong but I feel that door handles and other part should not go bad and if they do Chevy should just replace and fix. Hope something can be done.
  • gmcustsvcgmcustsvc Posts: 4,081
    jmm2420,

    I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • celiececeliece Posts: 1
    We have had similar problems with our Tahoe. We had the back passenger actuator go out in our car a year ago. Luckily our car was still under warranty so we got that fixed. The other three actuators started going out when we were barely out of warranty. Its so frustrating AND so expensive to fix! I will be emailing with our VIN and look forward for some help in this issue!
  • gmcustsvcgmcustsvc Posts: 4,081
    celiece,
    I look forward to your email. Have a great weekend!
    Christina
    GM Customer Service
  • 01rc5101rc51 Posts: 1
    Well with only 27k miles and me to the list of broken font door locks. if they know its a problem why do they not fix it. Can anyone help us get this fixed.
  • I would like to be contacted, I believe my warranty just ran out with only 24k on the odometer and the actuator went out today. I have already had 2 replaced under warranty. Thanks.
  • gmcustsvcgmcustsvc Posts: 4,081
    ca1955belair,
    Can you please email me your VIN? I apologize for your frustrations. I look forward to your response. Have a great weekend! :)
    Christina
    GM Customer Service
  • I am also having the same problem with the lock system on the 2008 Chevy Tahoe. I have approximately 53,000 miles on it, which is of course out of warranty. I just got a call from the service department at the dealership with the price to fix it. It is ridiculous! I have only had this truck 3 years and already I will have to spent over $1200 in two months. The only explanation the service representative could give me, was I just had bad luck with this one. I have owned, an Ford Expedition and Jeep Liberty. By far this is the most worrisome vehicle I have owned. I am a responsible owner who meets maintence recommendations and service faithfully.
  • Same problem as every one else having. 2008 ltz Tahoe...I'm the second owner. On the carfax the previous owner had to have the hanlde replaced. I just bought the Tahoe last week...now the door lock doesn't work on the driver side. 74,000 miles on it. I mean come on. I traded my 40th edition mustang 5 speed for a vehicle that having issues
  • Having the same door locks issue...Had the left rear actuator replaced under warranty at 45k miles...Front Passenger door went out at 51k miles and not under warranty ($250 repair). Found this site and clearly this is a problem with the component. You would hope that GM would recognize and do something.
  • flotronflotron Posts: 1
    I recently purchased a 2008 Yukon with 18,xxx miles on it. Within the past week both rear door locks are not working and it seems like the front is going to go out as well. I took it to a GMC dealer and they told me that they have seen a lot of these problems but since it's 2 months out of warranty it is fully my responsibility. My fault for giving GM a chance.
  • gmcustsvcgmcustsvc Posts: 4,081
    jlgraham,

    Could you please email me your VIN and current mileage? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • Caron,
    Sending via email now. Thanks...jlgraham
  • I have an 07 Tahoe my issue is that sometimes the power locks dont unlock the door. Then after a few time locking and unlocking with key farbs they open but interior light does't go on.
  • gmcustsvcgmcustsvc Posts: 4,081
    1madwoman,

    Could you please email me the VIN and current mileage? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,081
    flotron,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,081
    richurbs,

    I apologize for the problems you are experiencing with your vehicle. Were you planning on taking the vehicle to be looked at? Please keep me posted.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,081
    missmiss,

    I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN and current mileage? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • I have a 2009 Chevy Tahoe that has door lock problems too. It is just out of warranty and the only door that automatically unlocks now is the drivers door. I have several other Chevy trucks that all work fine, but the problem is with my newest one. This is a spendy repair and its not just one door its 3 out of 4! This is really a pain on a vehicle that costs so much. Are there any recalls or any type of assistance from Chevy?
  • My issue was repaired just today it was a shorted out body control module.
    check your settings on the info center.
  • Has anything been done to date about the door lock issues evryone is having. I have a 2008 Tahoe Hybrid with three bad locks. One works part time, one doesn't work at all and the third is still deciding what it's going to do next! All three went out in the same week. Any word whether GM is going to recognize this problem and offer assistance?
    Joe
  • gmcustsvcgmcustsvc Posts: 4,081
    hardesty1,
    I apologize for your concerns. Can you please email me your complete contact information, VIN, current mileage, and involved dealer? I would like to look into this further for you. I look forward to your response. Have a great weekend!! :)
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,081
    jappel1,
    I apologize for your frustrations. Please feel free to send me your information and I will look into your situation as well. Have a great weekend and I look forward to working with you!
    Christina
    GM Customer Service
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