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Chevy Tahoe Door Lock Problem

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Comments

  • I have a 2008 Suburban Z71 (65k miles so out of warranty) and the door lock actuators are starting to go. The right passenger door lock will not work at all but I can hear it trying.

    There must have been a bad batch of actuators purchased by GM.

    Can I get any help with this.

    Frustrated
  • Bought a 2008 Tahoe Hybrid last Sept. and recently the front door locks stop working with the key fob and door panel switch. Has there been a recall for this? I've noticed there are quite a few posts regarding this.
  • dmntddmntd Posts: 20
    For some odd reason my lift gate and rear window will no longer unlock. I hit the master switch or remote and can hear the lack clicking but does not unlock. There is no key hole in the back to manually unlock the window or the lift gate and there is no way to unlock either from the inside. I have the 3rd row seating and this is now a safety issue to me cause my kids sit back there. Is there anything on a recall about this issue? I know the actuator is good and works fine and I am now hearing others having the same issue as well but some of them has their's stuck in the unlock position. Any advice to get this problem fixed would be great.
  • gmcustsvcgmcustsvc Posts: 4,169
    dmntd,
    I apologize for your frustrations. Can you please email me your VIN? I will look into recall information for you. I look forward to your response.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,169
    cy1515,
    If you email me your VIN I would be happy to look into recall information. I look forward to your response.
    Christina
    GM Customer Service
  • Seems like I'm having the same issue most other Tahoe owners eventually have. One of my door locks stopped working in the final few months of the warranty -- dealer knew immediately what i was talking about and fixed it under warranty. I thought it was an isolated incident but now, with the car a few months past the warranty period, another door lock has stopped working. Has anyone had any luck getting GM to cover this despite the warranty being expired? Seems like a pretty common defect for GM that they should fix.
    thanks.
  • I cannot believe all I am reading here about GMC door lock issues. This is not the only site and forum going on regarding this issue. And with the whole issue being totally a safety concern GMC needs to step up to the plate and take ownership of this. $300.00 a door to fix and how long do they think these new ones are going to last, another 30,000 or 40,000 kms and they nail you again. I bought my Yukon used and 30 days out of the used vehicle warranty a door lock starts acting up. I went back to the dealer and I was quoted $300.00 to repair. I of course complained but they refused to do anything about this. I put a call into the salesman when I went back to my office and explained the new quote he just gave me for new service vans was being cancelled due to the lack of gm concern over door locks and safety issues. I received a call from the dealer service mgr and they offered to repair the door due to safety concerns, my door was fixed no charge. Now 2 more doors are going and it is now 8 months out of gmc used car warranty. This is clearly a recall issue and it will be interesting to see how are new rescued GMC Corp handles this situation.
  • gmcustsvcgmcustsvc Posts: 4,169
    navest,

    I apologize for the problems you are have experienced with the door locks. Could you please email us your VIN and current mileage? We would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,169
    grinch5,

    Could you please email us your VIN and current mileage? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • I have the same problem that I have read so many times. Drivers door and drivers rear door locks don't work with remote or door switch. I bought the car new in July 2008 and I have had this problem for over a year and have not been able to give up the car to have it fixed. I called GM today only to be told that the warranty expired June 30th 2011. This is happening to way too many people and I do not understand why GM does not honor these repairs under a recall as it definitely poses safety issues especially to those with small children. It is very obvious that they used inferior parts and they should do something about it. I am glad that GM is trying to rebuilt its image and tyring to get people to buy American again but issues like this will not help their case.
  • gmcustsvcgmcustsvc Posts: 4,169
    palm1,

    I apologize for the problems you have experienced with your vehicle. Since you have spoken with GM Customer Assistance, could you please email us your case number? We would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • I too have the same problem. Took car to dealer today. No longer under warranty. This is a safety issue and GM is doing nothing but making a fortune off of customer repairs for their faulty parts!!! Obviously a HUGE problem. Does it take people being injured and lawsuits before GM looks at a recall for this problem? Completely absurd and extremely poor customer service. I will think twice before I recommend GM to anyone!
  • It looks like I am having a similar problem to many others...When I try and lock or unlock the doors with the keyfob, not all of the doors lock or unlock. It's inconsistent but it's happening on a regular basis in recent weeks, especially with the front passenger door as well as both rear doors. Any suggestions?
  • gmcustsvcgmcustsvc Posts: 4,169
    cjjgmc1,

    Could you please email us your VIN and current mileage? We would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • We purchased an 08 Tahoe about two months ago. Shortly after the purchase we noticed passenger side front door lock didn't work. Took it to the dealer who charged $40 to tell us it was the actuator and said it would be another $200 to replace it. Service manager said they keep plenty of them in stock because it's a common failure. We said we'd think about it and have it replaced at a later time. Is there any way to get this replaced at no cost since they are obviously bad parts from the factory?
  • I just spoke with one of the local dealers here and they said this is a known problem and they are hoping their will be a recall issued but they don't anticipate it happening anytime soon. Without actually looking at my vehicle he estimated that I am looking somewhere in the $1000 range between parts and labor.

    I've owned a lot of Chevy trucks over the years (I put >150,000 miles on the last one) and have never had to do much more than routine maintenance. Too say I am unhappy is an understatement...
  • gmcustsvcgmcustsvc Posts: 4,169
    dbrock34,

    Could you please email me your VIN and current mileage? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • I just purchased a 2009 Chevy Tahoe LTZ and noticed that the rear door locks are not working from either the key fob or the console. And based on all these complaints on this thread, why is there not a recall on this?!? This is a huge concern for me because:

    1. I have 2 children (2 yrs and 7 months) and need to be able to get them in and out of the car safely and make sure the 2 year old cannot open the door from the inside while we are driving (they both are in car seats). And how hard is it going to be to manually unlock and lock the doors from the inside while I have both kids in their car seats?!
    2. If I have the back doors unlocked and then I park the car and forget to manually lock the back doors, some [non-permissible content removed] can get into the car and steal it by just opening the door! No need to break the window.

    I think this is a major issue that should be resolved by a recall.

    So I am guessing that I am screwed and have to go to a dealership and pay them even more money to get these fixed?
  • gmcustsvcgmcustsvc Posts: 4,169
    purvis13,

    I apologize for the problems you are experiencing with your vehicle. Could you please email us your VIN and current mileage? We would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • We own an 08 Suburban with over 40k miles. We love it, but it just started to have the door lock problems described in this forum. We thought we made the right decision when we bought the Chevy instead of the Toyota. Now I'm second guessing this decision. Is this problem subject to a recall for bad parts. Will GM repair at no cost since they are obviously bad parts from GM?
  • gmcustsvcgmcustsvc Posts: 4,169
    jg295,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • Thanks, Caron. I sent you an email. Please respond at your earliest convenience.
  • gmcustsvc,
    I am having the same problem on my 08 Impala with the front passenger door and the rear drivers side door. The dealership told me it would be close to $600 to fix both of them. I am having the Fresh air door actuator replaced currently and its over $250 to fix it. Any suggestions or ideas?

    Thanks,
    Loyd
  • I have a 2008 Suburban with around 50K miles and 3 of 4 door locks have failed within a couple of months. The dealer told me this morning that he didn't have them in stock to repair at this time. I decided to google about this trouble and found this forum. Is there any hope to get GM to do something about this chronic problem with these models? We had a 2003 Suburban that seemed to be a better vehicle. My wife has always said that it rode better. My 2007 Impala has not had a failure yet, but it appears that I can expect the door locks on it to fail as well.
  • gmcustsvcgmcustsvc Posts: 4,169
    Loyd (doublel1217),
    Are you having this work done at the dealer? Have you spoke with Customer Assistance? Can you please email me your VIN, current mileage, involved dealer, and contact information? I apologize for your frustrations. I look forward to speaking with you. Have a great weekend!
    Christina
    GM Customer Service
  • I also have a 2007 Chevy Tahoe with 78,000 miles and my front passenger door will not lock. I can use the key fob to lock it or even manually lock it and all doors will lock except for the front passenger door. The lock will go down, but not lock. When I set the security system, the passenger door still remains unlocked. What could this be? It obviously isnt a fuse or the door lock wouldn't go up and down. Any ideas?
  • gmcustsvcgmcustsvc Posts: 4,169
    eadams3,

    Could you please email us your VIN? We would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • My Suburban's power door locks went out about a year ago (one at a time over the course of a few months.) My vehicle was still under warranty at the time so I went to the dealership expecting to get it fixed. They told me that this (very common) issue was not covered under my warranty and it would cost $175 per door just to look. This is just crazy. I paid $55,000 for my beloved Suburban and should not be paying out of pocket for this issue. I agree there should be some sort of recall.

    Since then my life driving my suburban has been a nightmare and my neighbors are getting really irritated. Since hitting the lock button engages the alarm but doesn't actually lock the door, we are forever tripping the alarm thinking it was unlocked. Additionally, I have 3 girls in car seats and none of them can lock or unlock the doors. So every time we go somewhere, I have to make a trip out to the car first, use my key in the only door that has a key hole to get in, then climb through the suburban to unlock the doors. Once my girls are in there seats, I have to climb back through and lock them. When I stop anywhere I have to do it all over. . .and over. . .and over. It's unnerving after shopping to leave my twin two year old in their stroller in the parking lot with their 5 yr old sister standing guard while I perform my unlocking ritual.

    This is really ridiculous and it really is getting old. I found this forum and am mildly hopeful
    that chevy will display integrity and take care of this issue. I would be estatic. Please tell me what I need to do!! Thank you!!

    Lisa
  • I wrote in this forum, about my problem with 2 of the actuators going in my suburban, approximately 6 months ago and never received any comment from the gm reps, however doesn't it seem strange to anyone that there are at least a hundred or more documentations on this forum alone and we still have gm reps NOT acknowledging the problem but rather they will look into it , as if all of these people have colluded and are lying for some bizarre thrill. It is this same arrogance that has led to GM to having lost confidence with the buying public and will continue to erode until they accept responsibilty and issue a recall, which is long overdue. My children are now 12 and 16 and have grown up knowing the issue with the locks and how they have had to be cautious, unfortunately it looks like it will take a serious injury of someones child before they will be spurred or forced to take action. This is a pathetic demonstration of inaction by a large company which thinks they can stonewall their consumers until this batch of vehicles are consigned to the junk heap.
  • Great. . . There goes my glimmer of hope. Thank you for your input. Now I know not to sit around and wait for to long. Can you tell me how much it cost to replace yours per door? Thank you!

    Lisa
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