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Chevy Tahoe Door Lock Problem



  • I'm going to hedge a bet that during the 08 model year there was a bad run of these actuators from the supplier since it appears that a high % of the faulty parts are clustered in the 08 model year. Although the same design exists (and part #), the problem may have been corrected later if it were due to a manufacturing problem.

    I was also told there will be an diagnostic fee. I accepted it and gave them the OK to investigate knowing that they would find the bad actuator. Sure enough that's what it was (no wear and tear uncertainty). In the end there was no out of pocket expense on my part.
  • badlocksbadlocks Posts: 2
    What was your mileage? Although there is no logical correlation between a lock actuator failure and mileage, I was first denied because I had trivially more than 36,000 miles. (It was long haul milage, not stop and go with repeated locking and unlocking of the door.) I honestly had close to 36,100 and the dealer refused to consider it a warrantee issue. Now I'm past 70k. Unless this is deemed a recall defect nobody is offering me anything.
  • racinggrandparacinggrandpa Posts: 2
    edited June 2011
    This a problem with many other models in the GM line for the 2008 year.We have a larger sized independant shop/car lot and have seen many bad actuators on the 2008's especially Impala's,C/K series,Pontiac G6 and Tahoes.

    A recall would be nice but at least would someone in GM customer service give us the satisfaction of knowing you have researched this and that the supply of replacement parts has been improved?Maybe even some batch numbers or somehow to know the new one in the box will last?

    I don't want to charge $225 per door(conservative figure) only to see a customer back in 20,000 miles for the same problem. You are losing faithful GM buyers every day to issues like this.

    We have seen ZERO failures on the 2006-2007 models of Impala's and G6's with more miles and years behind them and the part numbers are the same.So coming up with a more robust replacement part should be a slam dunk(go back to your old vendor) and man up and tell us what the issue was and how it is being handled.

    An automobile is incredibly complex with a lot of things like this that only show up after a couple years.It can happen to any make. I don't think the manufacturer should always have to fix them all for free outside of the factory warranty period just because it was a common issue.What is critical is how quckly the problem is corrected and information and parts are made available to help techs make a lasting fix. All the lawyers trolling for class actions actually slow the flow of good information IMHO.
  • The mileage was between 27 and 28K.

  • gmcustsvcgmcustsvc Posts: 4,001

    I understand your frustration with your situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. The vehicle must be taken to a GM Dealer to be diagnosed. They have a contract with GM and must look at the vehicle. If you are willing to have the vehicle diagnosed, I encourage you to contact your agent.

    Thank you,
    Caron, GM Customer Service
  • Yhea i will defintely will follow ! Whats your opioin on a universal door lock actuator ? I guess you would have to worry about the fit of these universal jobs?
  • Funny thing is I quit using the 3.00 Ebay universal actuators for add on power locks a few years ago because they only lasted about 40,000 miles on average.........Geez now I think about it about twice as long as a Genuine GM,
    Get the good DEI high power ones about 20.00 each on ebay,plenty of room inside of the truck door. You have to be handy and have basic tools.
  • I find this thread a little disturbing. With the sheer volume of failures of this part and the magnitude of the safety liability, I find it hard to believe there is not a recall on this simple part. Maybe someone has to die in a roll-over before it is fixed.

    Yes, every large company has standard operating procedures, however, the good ones know when to bypass them when necessary. This is one of those times.
  • It's funny (not really) reading the gm customer service (not capitalized on purpose) responses.... Nothing like a little copy and paste to brighten our day!!!! Yet another reason why gm had to be bailed out!!
  • jesster10jesster10 Posts: 2
    edited July 2011
    I have two 2008 Escalades - my wife's truck had ALL FOUR actuators replaced before I bought her vehicle (used) with 40,000 kms - mine is an Escalade EXT (purchased new) and has THREE FAILED actuators - my truck has 98,000 km on it - I get a new vehicle every 2-3 years - my last four have been 2 Escalades and 2 Avalanches. My son is still driving my 1st 2002 Escalade EXT - no actuator failures to date on it - did not have any trouble with either Avalanche.

    You say every case is different and we need to take our vehicle in to be "diagnosed"???? What is there to diagnose? Every instance in this thread is exactly the same. My vehicles here in Canada are $80,000.00 trucks EACH - we don't get the great pricing the US has to offer but regardless of whether I paid $20,000 or $100,00, don't YOU THINK (I'm asking for your Personal, honest opinion) that your company should come forward, admit they screwed up and deal with this issue which is clearly their fault? Or ... do you feel that those of us that are beyond bumper to bumper warranty should fork $1,000.00 out of our pockets to pay for your employers mistakes?

    I am getting close to needing another new truck - if I don't get satisfaction on this all of my new vehicles including my companies fleet vehicles will have different logos on the back. I know my dealer will take care of this if I pressure them but this is a CORPORATE problem, not something you should be forcing every one of us to argue with our dealers over.

  • brad2fordbrad2ford Posts: 3
    I just purchased a 2009 Tahoe Hybrid and need a new actuator. Is GM simply replacing the actuators with the same crappy actuators they came with or have they made new ones that last longer? I'm not sure if I should suck it up and go to the dealership or find more heavy duty ones that can be used in my car. Any input is appreciated.
  • gmcustsvcgmcustsvc Posts: 4,001

    I would like to look into your situation. Could you please email me your VIN?

    Thank you,
    Caron, GM Customer Service
  • I have an '08 Yukon Hybrid and my driver side actuator failed just last night. This is the second one so far and after reading all of these posts it doesn't sound much like anyone at GM is stepping forward with an acceptable response. My family has been buying GM products for years and I am very disappointed with the response on this issue. It would be nice if someone would address this.
  • jeff212jeff212 Posts: 1
    edited July 2011
    I have a 09 Yukon hybrid, our front door actuators are not working. The rear still work most of the time, but sometimes it takes a couple presses of the unlock or lock button to get them moving all the way.

    Theres a lot of posts already about this problem on the chevy forums, go read on this or the one on -
  • gmcustsvcgmcustsvc Posts: 4,001

    I would like to look further into your situation. Could you please email me your VIN? Also, have you spoken to the GM representative on the Tahoe/Yukon Forum or to GM Customer Assistance via telephone?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • I have an 04 Tahoe and the locks will not open on the rear doors or the back hatch. I was told it was the actuators. I have three small children under the age of 5 and getting them in and out safely is a HUGE issue. If there were ever an emergency, I could not get to them quick enough due to the locked doors. I was told that this is a known issue with the Tahoes. Is there a recall on them or is something being done about them?
  • gmbuyergmbuyer Posts: 1
    I have 2 GM products and the company I own has 4.
    My 2008 Yukon has three power door lock actuators out and the dealer told me that they have replaced hundreds and that since I was out of warranty (39000miles) I would have to pay.
    The most insulting part was calling GM help line and they had never heard of any problems with the power door lock actuator!
    The best part is the company I own took delivery of a 2011 Equinox Tuesday 08/02/2011
    but I will not pick up the other two GM cars we wanted.
    After 30 years of GM products I will switch to Ford.
    It is sad that GM would have a clear problem with these parts and not step up and take care of this without making their customers spend time asking for help.
    Remember Ford did not need a tax payer bailout , maybe this is why.
  • gmcustsvcgmcustsvc Posts: 4,001

    I apologize for the problems you are experienced. Did you have a case set up with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • An update to my message on Jul 19, 2011 - 3 actuators were dead at that time, now the 4th is toast. I spoke to customer service & was given the same spiel as everyone else - basically take it in to be analyzed & pay for a service call since every case is unique - as far as they are concerned, they know of no problem regarding the actuators. I was told that after I took the vehicle in they would evaluate what they would do - hopefully have the time to do so next week.

  • gmcustsvcgmcustsvc Posts: 4,001

    I apologize for the problems you are experiencing with your vehicle. Please keep me posted on any information from the dealership as well as from GM Customer Assistance.

    Thank you,
    Caron, GM Customer Service
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