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Chevy Tahoe Door Lock Problem

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Comments

  • gmcustsvcgmcustsvc Posts: 4,078
    upsettahoeowne,
    I would recommend starting at the dealer. I can also set up a case for you with GM Customer Assistance. Please feel free to email me.
    Christina
    GM Customer Service
  • Christina,

    I visited my local Chevy dealer this morning (Monday, Oct 17) and the service manager indicated that since I have only 36,600, he will repair at Chevy's expense. He had to order the part - it should be in Wednesday or Thursday and he will call when the part arrives to set an appointment. If this goes well I'll let you know -- if it doesn't go well I'll let you know that also. Appreciate you stepping forward.

    anthelia
  • gmcustsvcgmcustsvc Posts: 4,078
    jboehler,
    Please do send me information. Anytime feel free to email me with questions comments or concerns! I am here to help! :)
    Christina
    GM Customer Service
  • I am also a long time Tahoe, Suburban, Yukon owner. My 2008 has 80K miles and is out of warranty. The rear drivers door actuator has been replaced under warranty but now the passengers door actuator has stopped working. Due to the large number of failures will GM fix these as good will???

    GM, please accept the reality that these actuators are under designed for this application. Unless the actuator is made to cycle every time the vehicle is shifted from Park to Drive and Drive to Park it will fail. Please allow the automatic door locks to be disabled in order to save the actuators.
  • mxsx88mxsx88 Posts: 2
    I have had the same issue with the door lock actuator. So far it has just been the front passenger door, but it seems the rest are sure to follow. I went to the stealership to have it fixed and was told I was out of warranty (by 400 miles) and it would cost me nearly $300 to have it repaired. That was nearly a year ago and I have been trying to find an actual OEM replacement to do it myself, but have had no luck. I don't really want to go to a salvage yard because I don't want to replace junk with more junk. Does anyone know where I can order a replacement (or if there is an updated/upgraded part) or if there has been some sort of progress with GM to have this issue taken care of? Any help would be appreciated.
  • gmcustsvcgmcustsvc Posts: 4,078
    anthelia,
    I am glad your dealer is stepping up and taking care of this for you. If you need anything please let me know!
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,078
    orlewis3,
    I am glad to hear that everything went smoothly. We are glad that things have been resolved to your satisfaction! If you need anything else please feel free to contact me.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,078
    srtahoeowner,
    I apologize for your frustrations. Have you spoke with a dealer or Customer Assistance? If not, I would recommend speaking with a dealer and setting up a case with Customer Assistance. If you would like I would be happy to set up a case for you. I will just need you to email me your complete contact information including mailing address, VIN, current mileage, and involved dealer. I look forward to your response.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,078
    mxsx88,
    I apologize for your inconvenience. In that case you should of called GM. You were barely out of your warranty. If you would like I would be happy to set up a case for you with GM Customer Assistance.
    Christina
    GM Customer Service
  • mxsx88mxsx88 Posts: 2
    Christina,

    Thanks for the quick reply. I would appreciate if you would set up a case for me with GM Customer Assistance, especially since it sounds like this could be an issue later on as well. Again, thanks for the help!
  • Christina,

    All went well - the actuator was replaced by the dealer in about 45 min without cost to me. While I do appreciate them stepping up, I remain concerned that it's just a matter of time until others fail and I'll have to pick up the tab. As a good employee, you need to try and help convince GM that this issue could play havoc on future sales. Many of us who own Suburban's and Tahoe's are repeat buyers. I'm not so sure I'll be that easily sold another if this "thumb" keeps sticking me in the eye over and over. There has to be a solution that's mutually beneficial to all vehicle owners and GM.
  • Caron,

    I also will like to setup a case with GM Customer Assistance. I have a 2008 Yukon where all the door actuators (even tail gate) are out except the driver's side door. Also, the back driver side door doesn't even open up from the inside - it has to be opened from the outside. My vehicle is in excellent condition other than that. I bought my vehicle new in 2008 but my mileage puts me over any warrantied work. I'm hoping that you can give me some help on this matter because there is no way I can afford $170 for each door to get fixed. I wouldn't be asking for anything if I knew this was something I did wrong to the vehicle, but it's not. GM installed faulty parts in our vehicles.
    See this post I found: http://www.chefseattle.com/blog/site-news/suburban-rear-liftgate-wont-unlock-how- -to-fix/

    I think this person should be commended on helping others out.

    Can't GM do something for us? I can't believe that they would risk such a huge lawsuit against them. Wouldn't they want all these people who have complaints to be loyal customers and return in 4, 5 or 6 years to purchase a new GM vehicle again. All I see now, is that if we all know that if GM can't help us with these faulty parts we won't even think twice on puchasing another GM vehicle.

    I look forward to hearing from you.
    Christina Henry
  • gmcustsvcgmcustsvc Posts: 4,078
    anthelia,
    I am glad to hear that it was all taken care of. If you experience these concerns again please contact me and let me know. Thank you for your update.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,078
    mxsx88,
    Most definitely; can you please email me your complete contact information, VIN, current mileage, and involved dealer? I look forward to your email.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,078
    We would be happy to assist you further. Please feel free to contact Christina by email and include your name, address, phone number, VIN, current mileage, and dealer name for more assistance. Thank you in advance.

    Tricia, GM Customer Service.
  • Christina, et al.,

    I sent an email detailing my issues (3 failed door lock actuators on my 2008 Tahoe) to the email address in the gmcustsvc profile on 10/19. Can you please tell me when I can expect a response?

    Regards,
    Susan
  • Christina,
    I also own a 2008 Tahoe and have had 3 door locks go out in the last couple of months. I took my car to the dealership this morning and they are wanting to charge $335/door to correct the problem, this seem crazy considering the obvious fact that GM installed defective parts with the amount of issues people are having. My Tahoe only has 43,000 miles and in addition to the door locks I am having to replace both of my front shocks, because they are "leaking". That is costing $835/shock at the dealership. Seems like a lot of money to be spending on a car that only has 43,000 miles on it, very frustrating!

    Thanks for your help,
  • gmcustsvcgmcustsvc Posts: 4,078
    realtor16,
    You should of received a response. Please let me know if you haven't.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,078
    mharris26,
    I apologize for your frustrations. Have you spoke with GM Customer Assistance? If not, I would be happy to set up a case for you. I would just need your complete contact information including mailing address, VIN, current mileage, involved dealer, as well as a brief description of your experiences. I look forward to your email.
    Christina
    GM Customer Service
  • I have had repeated problems with my locks not working and door handles breaking but don't feel like I should pay for repairs on a problem that seems to be GM's fault. This is very frustrating with two small children and having to climb through the car to unlock their doors. UGH!!!!

    Sarah
  • tss1tss1 Posts: 1
    Christina,

    I too am experiencing the same issues with door lock actuators (two in this case - drivers door, passenger side rear door). I also have a door handle that is coming out of the door (drivers side rear door, normal use). The vehicle is a 2008 GMC Yukon XL Denali. Vin - 1GKFK66818J175694, mileage is 73k, dealer is Greenwood in Hollister, CA. Please advise as this is the top of the line model and when I purchased the vehicle new all I could read about was the "professional grade" quality that all GMC vehicles possess. As I have had a few other quality issues with the vehicle, more quality issues are starting to taint my view on GMC ownership (first time purchaser of GMC, never had these types of issues with several Toyotas that I have owned including a currently owned 2006 Tacoma).

    Thank you,
    Troy
  • gmcustsvcgmcustsvc Posts: 4,078
    tss1,
    Thank you for your message. I apologize for your frustrations. I see that you have spoke with GM Customer Assistance before. I would like to open a new case for you and your current concerns. I would just need you to email me and verify your contact information. I look forward to your response.
    Christina
    GM Customer Service
  • I have the same issue with my 2008 Denali, Both rear locks are now almost dead. I had the driver lock replaced under warranty and now that window squeaks going up and down. I'm loosing patience with GMC

    I already sent an email to gmcustsvc, hoping for help.
  • I have a 2008 Yukon Hybrid and had the first lock replaced under warranty just past the 35,000 mile mark. I now have 42,200 miles and the dealership just called to say they'd be replacing the second failed lock under warranty. I did open a file with GMC Customer Service and notified the dealership of my file number before I took it in for service. Based on what others are saying I was fully expecting to have to pay for this repair but it sounds like the dealer is going to back it up. Glad about that but still concerned about future problems.
  • I also own a 2008 Tahoe with failing power door locks. 1 by 1 they failed. The latest failed 1 month out of warrantee. this is a disgrace! Gm should offer a recall. $255 to fix a known faulty product on (might I add "not an inexpensive vehicle") a Tahoe with less than 33K on it. I have owned 1996, 2001, and 2004 with no issues like this. You are going to lose loyalty over this one!
  • gmcustsvcgmcustsvc Posts: 4,078
    Good morning Sarah,

    Have you been working with a GM dealership on resolving these repeated problems? If you would like, please give us more information on your situation! Email Christina here with your name, contact information, VIN, and involved dealership. We’ll do our best to help!

    Best,
    Sarah
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,078
    Rchpwr,

    I’m sorry to hear about your power locks failing on you. Please email Christina with your name, VIN, involved dealer, and contact information and we’ll look further into this!

    Thanks in advance,
    Sarah
    GM Customer Service
  • kjammukjammu Posts: 6
    edited November 2011
    it is so sad for gm, now my chevy tahoe LTZ passenger door actuator won't work just like everyone has same or similar issue. i got a same problem. my chevy tahoe passenger door won't work. i have taken to chevy dealership they said it will cost $370 to fix. and it's under warranty i have only 37K miles. when it was under warranty i had bad front shock GM i was bad and other one going bad, i can't believe GM won't authorize the shock to be replace they it's bad yet LOL technican confirmed and it's will go bad withing little time. but according to them it's not replaced. i have got many issues with it. will someone help me to fix these issues. when it's totally GM's fault for putting or installing faulty parts. these are just few issues i have mention here.
    it's very for GM not taking care.

    HELP HELP please. :mad: :mad: :mad: :mad: :mad:
  • Just wanted to update the status of this message. I emailed Chevrolet Customer Service last week about this issue. They called me back that evening and took some information that they passed to a District Specialist. She called us the next day and told us to take it back to our dealership and that GM would provide "some payment assistance". We took it to the dealership the next day. Later that day the Service Manager called and said the truck was done and we could pick it up. They fixed it free of charge and I must say that GM took care of us. Both representatives that I talked to were very helpful.
  • Kjammu,

    I see that you’ve visited a dealership for this concern already – can we follow up with you? Please email us with your name and contact information, as well as your VIN and involved dealership.

    Thanks in advance,
    Sarah
    GM Customer Service
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