Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Chevy Tahoe Door Lock Problem

alyabisalyabis Posts: 2
edited April 2010 in Chevrolet
Greetings all, I have bought a new 2008 Chevy Tahoe LTZ a year back and now I am having problem with the door locks. When I try to lock/unlock doors using the alarm system remote key, some door do not open and sometimes do not lock when I try to lock doors. As a result, I have kept my car door open for a few days, because I assumed they are locked when locking it using the alarm system key.

Any help is greatly apprecaited.. :cry:

Best regards,
Dr. Fah
«13456727

Comments

  • kiawahkiawah Posts: 3,666
    Is this an aftermarket alarm system? and if so, who installed it, and who is the manufacturer of the system, what is the model type and number of the alarm?
  • carolinaptcarolinapt Posts: 12
    I am having the same issues!! Looking into this forum - it should be a recall item. From a post date jul 08 it could be left dash fuse block. I plan on taking to dealer and asking if that is the issue with mine, i hope that helps you.
  • gmcustsvcgmcustsvc Posts: 4,100
    Hello Carolinapt,
    I am from GM Customer Service. Can you please keep me informed on how it goes with the dealership? I just want to make sure that you get your concern fixed. Thank you,
    Mariah GM Customer Service
  • carolinaptcarolinapt Posts: 12
    Mariah- GM customer support;
    I took my car into dealership and they dx with all four door actuaters (not usre of spelling) are bad and need replaced. It is a lot of money to fix. i did call GM and have a service request number. My car is 08 hybrid tahoe.
  • kiawahkiawah Posts: 3,666
    very unlikely that all four actuators failed at the same time.............
  • gmcustsvcgmcustsvc Posts: 4,100
    Thank you for getting back to me Carolinapt,
    I am glad that you got in touch with an agent. Hopefully the dealership can get the vehicle fixed quickly for you. If you ever have any questions feel free to ask. Thank you,
    Mariah GM Customer Service
  • carolinaptcarolinapt Posts: 12
    Three doors don't work at all and the driver's door is going soon the tech at the dealership said. I asked if any recalls because how likely are 4 separate actuators bad!! I did call GM customer service and they said they will get back with me within 24 hours because, of course, the car is out of warranty
  • rapbankerrapbanker Posts: 4
    My 08 Tahoe has similar issues. After 15k miles the drivers door would no longer lock/unlock using the key fob or electric door switch. Dealership repaired by replacing actuator. After 30k miles, the driver side rear door did the same thing. Dealership replaced the actuator in it to correct the problem. My items were covered under warranty.
  • carolinaptcarolinapt Posts: 12
    Well rapbanker, if it still under warranty you may want them to replaace the rest. the estimate is $1200 for 4 doors!!! so get it done under warranty!
  • carolinaptcarolinapt Posts: 12
    I called customer serivce regarding my 4 doors malfunctioning and because I bought the car used and even though they know there has been documented problems with the door actuators they will not cover the problem. After 3 weeks of investigating iwth engineers and district managers, they called and said because I am the second owner and it is now out of warranty(36,000miles) my 2008 tahoe is not covered. I guess I will go back to toyota or honda!!!! GET IT FIXED BEFORE 36,000 miles!!! Otherwise it will cost over $1000 for the 4 doors. We have always bought GM cars for our business, but I am rethinking the future...
  • bboozebbooze Posts: 34
    edited June 2010
    I am having this very issue with my 08 Tahoe Hybrid. I just noticed this week that even though I arm the alarm with the key FOB that I can open both the driver side and passenger doors no problem! I have no idea how long this has been going on but in essence I've had an unsecured car for a long time. Obviously the alarm goes off when I do so but the fact that anyone could have simply open the door and swiped what they want is a bit unnerving. I sure as hell hope this is not a $1200 problem as someone else suggested. I have 55k miles.
  • carolinaptcarolinapt Posts: 12
    The quote I received from the dealership was $250/door plus tax. My tahoe has 50,000- I called the customer care center- after waiting 4 weeks for them to respond- out of warranty- no coverage. You are right in that you really have no idea in how long the problem existed- same here. There is only one door with a key hole which makes it very difficult to unlock the doors with multiple people.
  • I have a 2008 Z71 Tahoe with the same issue on the Driver door side. I agree,this should be a warranty item.
  • carolinaptcarolinapt Posts: 12
    I don't know how something becomes a recall issue. I suppose it has to be a safety or fire issue. They should just stand behind their product especially when they know the design is flawed. I own a small business and I stand behind our products and service.
  • eggfameggfam Posts: 1
    I too am having this problem on my Suburban and I am 6000 miles over my 36000 mile warranty... $277 for each door out of my pocket..The dealership service guy knew what kind of vehicle I owned based on my description of the problem...Obviously a big problem....After researching I am noticing that it is most 2008 Chevrolets..cars, trucks and SUVs...I think that Chevrolet should take care of this as it is obviously a problem..I filed a complaint with the NHTSA @
    http://www-odi.nhtsa.dot.gov/ Maybe if we all did then we would see some action...It definitely is a safety concern for me when my children are in the car...
  • kiawahkiawah Posts: 3,666
    Don't want to diminish your issue with door locks, but if you have a concern for when your children are in the car....you should engage the child safety locks, read the manual how to do that if not familiar.
  • dezbdezb Posts: 14
    I also own a 2008 Tahoe and had to have the dealer replace the passenger rear lock. Luckily it is under warranty. I am also experiencing other problems and have to take it back to the dealer tomorrow, which will be the 3rd time in one month! I was having AC issues and the service guy was going to replace the compressor, but said that GM told him to put some type of a chip in (starts w/ a D). 2 weeks later, on the same day, my Onstar went dead, door lock died, AC took 15 minutes to cool and one of my vents stopped working. The next day my vehicle went dead. My husband said that there must be some type of electrical problem because the battery had been negatively charging or discharging?? Anyway, the dealer told me that the battery issue was common and that it was only coincidence that this all happened on the same day. Will have to continue new post...
  • dezbdezb Posts: 14
    (Con't) took it back to dealer and picked it up today. Was assured everything was working including Onstar. I had my daughter drive it home as I drove home our truck. When we got home, Onstar was dead. I should have checked it at the dealer. I am pretty upset. I called the dealer back and he said that he was assured it was working. He asked me to bring it back in tomorrow. Hopefully, it will not be dead again in the morning. This leads me to believe that this is indeed part of a bigger problem. I am doing some research and that is how I came upon this site. Is anyone having these types of issues???
  • gmcustsvcgmcustsvc Posts: 4,100
    Hello Dezb,
    I apologize that you are experiencing concerns with your vehicle. Can you please email me you’re VIN, current mileage, dealership and contact information so I can look into this further? You can get my email by clicking on gmcustsvc. Thank you,
    Mariah GM Customer Service
  • dezbdezb Posts: 14
    Mariah,

    I emailed the info to your personal email today.

    Thank you.
  • gmcustsvcgmcustsvc Posts: 4,100
    Hello Dezb,
    Thank you for emailing me. If you don't get my email please let me know. Thank you,
    Mariah GM Customer Service
  • same problem at around 70000km the drivers door lock went , I replaced the actuator myself as the dealer wanted close to $400 7000km later passenger rear door lock went as well and again replaced it myself .. there has to be more to this then GM is willing to admit. The dealership knew almost immediately what the issue was before I finished explaining and(what the fix was!!!!! and how much it would cost) obviously had dealt with this issue many times before. This can't be normal wear and tear, I have owned alot of vehicles in my time with power equipment and I have NEVER EVER replaced an actuator in the past. At over a $100 an hour this is another real money maker for the dealership !!!!!!
  • carolinaptcarolinapt Posts: 12
    coyotehowitzer- was it difficult to replace the acuators? Can you tell me any tips. Thanks.
    I totally agree with your statement- I believe GM knows of the defect in the locks and chooses to ignore it!!!! You would think with the bailout they would be more attuned to their customer base.
  • the driver door lock was alittle involved however the rear passenger is straight forward , you have to be careful removing the inside door panel, to not break the clips (they are $8 a piece at the dealer here) 15 for $15 through Auveco most parts places carry their Generic Gm oem # for clip is 11519031 auveco # is 20616 anyway I digress the panel is removed by first removing a cover piece behind the door handle use a plastic utensil , doesn't scratch, there are two bolts there remove them, then take off the plastic door lock cap, pull up on the small tab and then it lifts right off .. now you can pulloff the interior panel start at the top on both sides and pry off carefully , again use a plastic set of tools you can buy a cheapset for a couple of bucks, as you pull the panel out also pull up because it is hooked over the window sill. the only thing still attached will be the door handle cable you can either take it off using needle nose pliers to crimp the clip a bit to remove it , or you can leave the panel dangling to the side. To get the old lock out undo the 2 screw on the side of the door and then from the inside youcan slide the whole mechanismout enough to see the connections initially and undo them and then slip the entire mechanism out reverse to install new actuator . the new gm actuator is $230 I found a wrecker who removed them from a 2007 denali for $50 and he offered to install it for another $50 a great deal in retrospect. Don't be intimidated the job sound s more involved then itis . Even for a Gm tech its an hour to hour and half job at over $100 an hour you can save yourself a good chunk of change .... if you have any further questions just ask.....good luck.
  • My driver side door quit locking and unlocking and the only way to lock and unlock it is to use the key. I took it to Sewell Pontiac GMC in Dallas and they said there is an open technical service bulletin on it but that I still have to pay a $100.00 deductible to repair it. I don't understand why I have to pay a deductible when it's a common problem.
  • kiawahkiawah Posts: 3,666
    Are you outside the warranty?
  • gmcustsvcgmcustsvc Posts: 4,100
    Hello Ellobolady,
    I apologize that you are experiencing a concern with your vehicle. Are you outside of your warranty and have an extended warranty? If you are on an extended warranty then you have to check what your deductable is. Thank you,
    Mariah GM Customer Service
  • carolinaptcarolinapt Posts: 12
    I have no idea. should be recalled!!!!
  • kiawahkiawah Posts: 3,666
    edited July 2010
    Well rather than complain on a forum where nobody has knowledge of your actual purchase specifics and can solve your problem, do a little investigation yourself and you may find that the cost of this repair should actually be covered.

    Find your purchase agreement so you know the date you bought the vehicle. Look at the odometer to find your mileage. Look in owners manual to find the warranty period (miles, date, items covered). If you are in the warranty period, take to dealer to repair. If outside the warranty period, review your purchase agreement to see if you purchased an optional extended warranty plan which covers items beyond the manufacturers warranty. If so, then find your extended warranty plan and read it to understand what you bought, what it covers, how long it covers it for, and what the deductible is. If repair is covered, proceed to make a claim against extended warranty.

    If you made the decision to NOT buy an extended warranty on your vehicle, then get out your checkbook now for the lock repair. Use the money you saved by not buying that warranty.

    Cars don't run forever, and every vehicle part is subject to breakage. I'd love to have vehicles that never had parts break and ran forever, but if any manufacturer ever built a vehicle like that, I'd never be able to afford it in the first place as the purchase price would be outrageous.

    When you buy any manufacturers vehicle, there is a written warranty contract between you and the manufacture. Some people buy different manufacturers, because of perceived more favorable warranties. If you don't like the warranty of a vehicle, you can choose to buy something else, buy an extended warranty that provides additional coverage, or live with the contract. You choose with your wallet.

    I've had my own share of repairs I wish I didn't have to make across all brands of vehicles (including GM products)...... for the last 40+ years of buying vehicles. I don't like it, but it's the contract I agreed to and signed when I bought the vehicle at the price I agreed to.
  • Do you work for GM? It sure sounds like a response that GM would give. I also have an actuator that is faulty on my 08 Tahoe and just researching this problem since last night have found HUNDREDS of other people having the same exact problem with their GM products. This should definitely qualify for a recall, because of the safety issue if nothing else. From what I've found, GM has some of the worst customer service in the automotive industry. You say not to complain on a forum, but that's one of the best ways to bring attention to other owners and, in turn, to the party responsible (GM)...
«13456727
Sign In or Register to comment.