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2011 Ford Edge



  • I suppose it is related to certain versions of the SJB software. The incidents are occurring more around May/June/July timeframe.

    In my case, the dealer in Jersey City, NJ was extremely rude. He suggested that the power lift gate button was pressed (twice) in my pocket when I was not driving... Yeah Right. So I had no choice but to file an insurance claim. They were billed $1800.00 for it. He also claimed that there were no TSBs (Technical Service Bulletins) on this issue and there wasn't a newer software for the SJB Module.

    I disabled the lift gate ajar option in the message center on the instrument cluster (like some others have suggested) and I have not had this reoccur again ( It occured multiple times before). Note that the only thing you loose by doing so is power gate lift/close by pressing the button in the back. Otherwise it works from the button in the IP and the key fob.

    Got to call JD Powers next :-)
  • steverstever YooperlandPosts: 40,005
    Please write a review at Edmunds too.

    Dealer Ratings and Reviews

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  • realmianrealmian Posts: 1
    Re: 2012 Ford Edge Sport AWD - Will these suggestions be taken into account?

    Suggested Improvements
    Headlights are weak at night(are not HID/xenon and appear yellowish compared to LED fogs. No homelink available. The interior is black and charcoal but the ceiling and pillar trim is tan for some reason, and stains easily. No adaptive cruise control on the Sport. Touch screen not very responsive.
  • char4char4 Posts: 2
    edited September 2011
    If,on the Limited, the lights are not on "automatic" control and you forget to turn them off when leaving the car is there a signal like a buzz etc. that tells you that they were left on accidentally ? We got no signal and the headlights stayed on.
  • bdymentbdyment Posts: 549
    The lights on my 2010 Limited have a loud bell sound if left on in error.
  • seadewseadew Posts: 1
    We purchased new 2013 Ford Edge Sport two months ago. Today, just noticed gap between headliner windshield on driver's side and passenger side. Standing in the front of car looking toward the windshield you can see wiring. Called salesman, went to dealer, salesman and sales manager says they have never seen such a thing. We then went with salesman on the lot and looked at other Ford Edge's 2013 (no 2012's left) every one of them have the headliner hanging down with this gap! Looks unfinished, just terrible quality. I loved my beautiful bright red sport and so did everyone who saw it. But some really strange things keep happening, there is a few more stories that goes along with us trying to purchase this new car like doing a dealer trade for a 2012 Sport but it didn't make it back without getting involved in an accident. They fixed it, but it wasn't fixed properly, and they didn't even notice it, we said no way and ordered the 2013. This was our first Ford and will probably be our last. I have demanded the Service Mgr. to find out from Ford district rep. as to why the headliner is hanging down. The service dept. acted like they knew or have seen it before, but the sales people knew nothing about it????? Do these dept.'s not talk to each other?
  • conkevconkev Posts: 7
    edited September 2012
    I have purchased many ford vehicles. Taurus (lemon) which ford bought back under the lemon law. 4x4 ranger. 3 transmission jobs and multiple other problems. aero star that caught fire from electrical problems. Eddie Bauer expedition had horrible wind noise. Currently drive an f150 which had the instrument cluster go bad . The 4x4 electrical component is bad. The cup holder broke. Well, sorry to say, I will never purchase another ford vehicle again. While trying to raise my family, Ford cost me lots of $$$ in repairs. And, the resale value was poor. We now have an SE Camary and love it. A Honda accord civic coupe with nav and love it. Recently purchased a 2013 Lexus rx350 AWD with nav and it is awesome. Enough said.
  • akirbyakirby Posts: 7,666
    And I've owned 2 Rangers, A Lincoln LS and a Fusion. My wife has had 2 Explorers, an Expedition, an Aviator and an Edge. My son has a 7 yr old Focus and my daughter has a 1 yr old Focus. All except the new Focus and the Edge were kept at least 2 years past the factory warranty - some 3 or 4 years. The only 2 things I had to fix were a door handle on the Fusion and a window regulator on the LS.

    Just sayin'........
  • m6userm6user Posts: 2,952
    Just sayin I don't believe it. I can understand being a fan of a certain brand(yours being Ford obviously) but I think when one is so dedicated to one brand that if fogs the memory. I'm not saying Fords have any more problems than others, but your record is impossible to believe for even the most highly ranked brands out there including Lexus, etc. They all have some recalls and warranty repairs. Or are you just counting repairs you paid for that were out of warranty?
  • Because I was raised in a Ford family, I was dedicated to ford. But, your pocket book can only take so much. If I'm going to spend 30 to 40K on a vehicle, I want reliability and I dont care what the car looks like. I do my homework and check the top brands before I buy and currently Subaru, Toyota, and Honda products have the best reliability record. In the this months Consumer Reports, Ford Edge has a solid black dot for reliability. There are many consumer reports on line about the MFT issues, transmission issues, and back hatch opening up issues( busting out windows in the garage). I agree that all brands have their problems, but some more than others. Just Sayin............Do your homework.
  • akirbyakirby Posts: 7,666
    The LS, Aviator and Expedition all had problems repaired under warranty. Only the Aviator was serious - new head.

    If you look at the facts ALL new vehicles are fairly reliable. The worst one today is better than the best one was 15 years ago.

    There are exceptions and Ford has had problems with specific vehicles including MFT. But you can't say one brand is better or worse than another based on anecdotal evidence.
  • m6userm6user Posts: 2,952
    But you can't say one brand is better or worse than another based on anecdotal evidence.

    Exactly. Which is why the rating outfits seek hundreds or thousands of owner's experiences and compare the averages to get rankings. I used to buy mostly GM and a few Ford. When I compare the repair experiences I had with all those vehicles(which on the most part liked/loved them all) there is no comparison to the 10, 9 and 5 year old Japanese products I now own. I really just can't believe how many recalls and warranty repairs there were with the GM and Ford products over the years and then out of warranty repairs which I accepted while assuming that it was "normal". Well, I discovered it was not normal for the Japanese brands. While I would love to buy a Ford or a GM(had a couple of Chrysler products too but not impressed at all) again, I am gunshy.

    I've had about 22 GM products and 6 Ford products so I think I've got some pretty good history and knowledge of the brands. I realize that things have changed recently but not ready to chance it quite yet.
  • akirbyakirby Posts: 7,666
    You should ask the folks that had Toyota engine sludge problems or Honda transmission problems or Toyota Tacoma frames that rusted IN HALF whether they're perfect or not.

    JD Power is the best source for quality data. Ford is not perfect and has had issues but the others aren't perfect either.

    If you don't want a Ford then don't buy one.
  • m6userm6user Posts: 2,952
    No need to be offended. That happens when one gets so invested in one brand. I realize all brands have problems including the problems you mentioned. I'm certainly not saying any brand is perfect. You related your experience, I related mine.
  • akirbyakirby Posts: 7,666
    I just hate it when someone uses anecdotal evidence to make sweeping conclusions about an entire brand - good or bad.
  • m6userm6user Posts: 2,952
    I agree with that. Those surveys of "one" are not applicable to others or to a brand but they do apply to us personally when a stark difference is noted through actual first hand experience over many, many vehicles.

    The reason I have the Edge bookmarked is because I was seriously looking at it at one time but can't get over the user interface with the controls. I hate the mytouch stuff and I like vehicles loaded and it's impossible to stay away from it when the vehicle is loaded. I realize it and sync has been improved and improved but I want nothing to do with those type of capacitive controls. I also looked at the new Escape but can't get over the styling or the lack of storage cubbies in the dash and console area. I hate using my cupholders for everything but drinks. :sick:
  • akirbyakirby Posts: 7,666
    I don't blame anyone who has had a problem with a vehicle for not buying another one.

    I realize MFT has bugs but I haven't heard anyone who didn't like the controls. What is it that you don't like?
  • avery1avery1 Posts: 372
    I had never had a Japanese brand and after hearing rave reviews bought a 1999 Lexus RX. Wonderful car in many ways but it had several major issues. There was the sludge in the engine problem. There were many, many complaints about this problem and after years they extended the warranty to cover that but it was diagnosed in my car after the warranty extension. Fortunately the diagnosis was wrong. There was also the early failure of transmissions that they didn't address. Cost me $4700 for a new transmission at 110,000. (My brothers Chrysler van went through 3 trannys in the same time frame.)

    Before these Lexus problems surfaced I bought a Toyota Sienna to replace an Aerostar. Again, a great car in many ways. But there is a premature failure of the sliding doors with hundreds of failures noted in the thread here on Edmunds. Usually the fix is about $1800. After years of complaints Toyota has finally issued a warranty extension that covers some of the failures. It isn't so much the problems that surface it is how the company deals with them. I have not been satisfied with the Toyota way of dealing with them.

    So I sold the Lexus and bought a Volvo XC 60. So far so good after 18 months but will see.
  • m6userm6user Posts: 2,952
    Trying to fine tune an adjustment seemed diffucult. It's like those old radios where the dial just nevers seems to hit the station right. Kind of a silly way to explain it but that's the way it seemed. After a lengthy test drive the sync voice commands just couldn't get it right on so many tries that I gave up and so did the salesman. He said there must be somethning wrong with that particular car I was testing. Maybe they should be test driving one that works, ya think?? Anyway, it may be something over a lot of time one could get used to but I just don't want to spend $40k and have to learn that much. There were a couple of other little bugaboos in the driving experience that didn't feel right to me but that is probably very specific to me and may not bother others at all.
  • I totally agree with what you are saying. I have been a loyal customer to Ford for 25 years. I think their new body styles and technolory are cool/cutting edge. I too would love to buy a new Ford Edge, but, based on my past experience with Ford products and the ratings and reviews on the Edge, I bought the Lexus RX 350 AWD instead. Mywife is happy, so I'm happy.
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