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GM BuyPower - your comments welcome

2

Comments

  • Thank you for the information. One other question I would like to ask you is: when I search the local dealer inventory for 2002 Yukon SLTs (not XL's, just Yukons), the MSRPs range from $40,000 to $42,000. Now, obviously I can't see the stickers on the computer to know what options and extras these vehicles include, but don't these listed prices sound way out of line?
  • Should be available for any GMBuyPower car: click on the car you're interested in. Then on the following page, click on the small image of the window sticker, which will bring up a readable/ printable sticker with all the options & $, just like on the car on the lot.
  • prices don't seem out of line, kkollwitz is correct there should be a line under MSRP that says clisk here to view window sticker
  • jpelderjpelder Posts: 235
    I have used GM Buypower website extensively over the past year to learn about their cars. Initially, I was impressed with the site. However, as I progressed from the learning phase to the buying phase, I had problems.

    1. Several times when looking for an Impala, I tried the quote request function. Never received a call or quotation. Then, I called the local buypower manager...after several messages, I finally received a call back. THey were vaguely familiar with the web site, and were only interested in selling me a car from their lot. (I thought the web site would send them info. on the kind of car I wanted).
    I could have gotten this same result in a lot less time without the stupid website.
    2. After this wasted time and losing interest in the chevy buying process, I tried the quote request for an Oldsmobile. After a few days, I got a call from a dealer (40 miles away) who said " I don't know why I was given your name, since we don't sell oldsmobiles"

    Some other beefs I have with the website are:
    1. When a particular dealer does not have the model you are looking for, the website will inconsistently allow you to view your car choice at other dealers. Sometimes it gives you a list of cars, other times it doesn't.
    2. The website allows you to believe it will find the car with the options you want. However, after going through the option selection process, it does nothing more than tell you where the dealers are and what they have. It does not find "your car" for you. THis is a big disappointment and a waste of time.
    3. The website is much slower than the chrysler website, and is harder to read.

    I like what GM is trying to do, but they need to more to give the customer what they want...not give me a gimmick to sell whatever GM wants to get rid of. Tie this system in with the dealer locater and allow me to truly find what I want.
  • mirthmirth Posts: 1,212
    My wife bought her Alero through GMBuypower and got an excellent response from the local dealers. Maybe it has something to do with your geographical location. If I decide to get an Intrigue this year, I'll definitely at least try GMBuypower.
  • I live in Central iowa and have used GMBuyPower to "contact" several dealers in the area about purchasing a 2002 TrailBlazer. Despite being promised to hear from someone within 24 hours, it's been 3 weeks and I haven't heard from anyone.

    I figured there must have been something wrong, so I contacted the GMBuyPower Center and was promised to hear back from them within 24 hours, and I never heard from them. That was 2 weeks ago. So Maybe GM doesn't like people from Iowa??

    Besides that I like being able to browse the dealer inventory online. I wish it was faster, sometimes I think I could browse their inventory faster by driving out to the dealer. I don't think the speed would be that much of an issue if the search feature worked better. Near as I can tell, it finds any vehicle that is the same model that you are looking for regardless of trim and options desired.

    Overall it's a good idea with poor execution.I would have probably bought a trailblazer 2 weeks ago had someone contacted me.
  • kkollwitzkkollwitz Posts: 268
    I also wish I could restrict the search to specifically optioned vehicles; what I do to compensate is know the MSRP price range I'm looking for. I don't check any car not in that range. It saves a lot of time.
  • I am the GMBuypower manager for a Pontiac/GMC store. I get BURIED with faxes as soon as a request is sent to my computer. If a customer sends a request at 11pm at night when I am home in bed when I get to work in the morning there will be literally like 10 faxes waiting for me telling me I have a request waiting at the website. Your experience makes no sense to me but I do believe your story. Some dealers/employees have no idea how mad people get when a request goes ignored.
  • jpelderjpelder Posts: 235
    The reason these problems don't make sense to you is because you frequent this website, which means you aren't the run of the mill rep.

    Almost everytime I shopped for a car, I knew more about vehicles than the sales reps. Much of that knowledge came from edmunds. For this reason, I tended to look at encounters with sales reps as an amusing test.

    You clearly have more than a casual interest in your professsion. I wish most sales reps were so professional.
  • dardson1dardson1 Posts: 696
    I used the GM BuyPower site just looking for the Yukon I wanted. The great thing about it is....you can sit at home and find a dealer that has the car you want. After I settled on a few I decided to email a "best price" request (what the heck....might as well). What do you know.....I actually got real numbers from all of the dealers I emailed. No beating around the bush! I've not bought yet, but at least I have a good idea of their best price and the trade won't be all "smoke and mirrors". I've been known to spend 6 weeks trying to get to a dealer's bottom line. When they email you with a price $25 under invoice less the GM rebate, I'm satisfied. Now all I have to do is wiggle outta my trade payoff and I got a new Yukon! I think the GM BuyPower site is great even if it's just a way to locate the car with the options you want. Getting a real price without spending more than 30 minutes on the internet is icing on the cake.
  • I emailed a dealership requesting their best price on a vehicle and informed them that I am ready to buy in the next week.

    I did receive an email response within 24 hours but the response was, the Trailblazer LT you are interested in has been sold and we don't have any LT models that are even close to the one you requested a quote on.

    I guess they never update their vehicle list because the site had four vehicles listed that were close to my request. Then I go home, open the paper, and there was my requested vehicle advertised with a dealership discount.
  • lsgs97lsgs97 Posts: 6
    What are you doing nowadays for Yukon's and Denalis -- In the northeast , it seems hard to get anything reasonable. I know they are popular... I see on an earlier post, invoice price for a Yukon, and than less the rebate? Where!
  • I am at $500 over on denali's, about $300 on a yukon. In january I try and keep the floorplan as light as possible. I am just north of Syracuse NY in Liverpool. The problem with these types of vehicles is the people that buy them have trades that they want all the money in the world. Stripping deals apart the average I gave is right about where I try and be.
  • lsgs97lsgs97 Posts: 6
    If only you were in NJ.. Thanks !
  • depending on where in jersy you are.
  • Would that be the corner of 31 and 57 btw?

    If so, you guys had a "hot" time recently! :-)
  • sonjaabsonjaab Posts: 1,057
    Thats where Isellp is ! I live just up
    the road ! Aren't you from OUR neck of
    the woods? .................Geo
  • that is where I am! Can I borrow your handle for the next couple of weeks. After 5 weeks we put cars back on the showroom floor on friday. If I had a few extra hours to spare I would share some very funny stories related to our fire. Things are getting back to normal, now all I need is a customer.
  • I'm in the neighborhood, albeit over the bridge.

    I didn't get to the fire tho, missed the truck!
  • sonjaabsonjaab Posts: 1,057
    I grew up in Bayberry. Live in Hannibal
    now. Own Hannibal Hotel ! Isell i remember
    when your dealer was a truck stop with
    the propane dealer and little bar across
    the street. One of the kids I grew up
    with is the body shop mgr. for one of your
    dealers in N. Syracuse !
    On topic....My womans 96 caddy is gonna need
    some expensive strut and brake work at 82k
    miles. So she wants a new car !
    Otherwise great car !
    Been looking at new Caddies...Buick lesabre
    She don't like the seats in the Bonneville !~
    Been using GM Buypower to cyber shop prices!
    Isell...can you sell us a new Buick from
    the taft rd. store ? Lesabre as big as new
    Deville about 17k cheaper than new caddy !
    (Gm employee discount family here). Trunk large
    I hate leather too !...Prob. wait till
    spring anyway ! Too bad in may 01 you
    didn't have a GM xcab 2500 ld 4x4 In stock .Remember speaking to me ?
    ...........George
  • I can't say that I do remember speaking to you. I had tons of people looking for that type of stuff. The Buick store has thier own GMBuypower manager so I would be stepping on toes. If you have any problems feel free to e-mail me at pontiacsales@burdickcars.com joe
  • I bought my wife's Century from an OK guy at the Taft Rd. store, He's low pressure and won't try to game you (not too much, anyway LOL!) Email for the name if interested-cyberfire12@classicrock.com
  • PAmanPAman Posts: 207
    Recently, I saw a new 2001 Olds Bravada advertised on ebay (of all places) for sale here in central Texas. I wanted to know more about the Bravada, since I drove one recently from LA to SF and liked it very much.

    Here's the punch line--GM BUYPOWER DOESN'T LIST A 2001 OLDSMOBILE BRAVADA!! I e-mailed them and asked whats up. Their response--this gets funnier and funnier--was that Oldsmobile didn't make the Bravada for 2001, but it would return as a 2002! I sent them the VIN for the one for sale, as well as the VINs for three USED 2001 Bravadas for sale on THEIR certified GM used car site, and asked, are you SURE? Their answer? "Perhaps you should go to Oldsmobile.com for your answer." Hilarious! When you go to Oldsmobile.com and click on the ready-to-buy button, guess where they send you?!? TO THE GM BUYPOWER SITE!!

    By the way, if you want to see for yourself, go to the web site, and try to get information about building or buying a 2001 Oldsmobile Bravada. As of five minutes ago, the 2001 Bravada STILL doesn't exist on their web site!

    Where's Rod Serling when you need him?
  • PAmanPAman Posts: 207
    According to the Buypower web site, there are NO 2003 Cadillac CTS sedans in the San Antonio, Austin, or Houston area.

    Isn't this the same car that Cadillac spent several million dollars advertising on the Super Bowl, telling us that they are now available?

    Oh well, maybe they are on the same storage lot as the 2001 Bravadas.
  • I requested a quote on a 2001 Sunfire - it took 3 days to get a response back from the dealer.

    "We no longer have this car on the lot but we can order you one"

    Thanks but no thanks. (We decided to keep our current car anyway.)
  • usaf52usaf52 Posts: 70
    I don't think that GM Buypower shows the entire inventory in any given area. I searched for a 2002 Buick Century in graphite and came up with two in a large area by inputting various zip codes. The dealer came up with a pack of them in the same area. Evidently the
    access we consumers have is limited, and the dealers have more info.
    Also, that best price baloney is way off target. A dealer gave me a "best price" which was 600 bucks higher than two dealers gave me when I visited their lots in person.
  • prodocsprodocs Posts: 1
    Read thru all the posted messages...didn't find a single one that mirrored my experience. Tried to request a "best price" and always get an error message (like server doesn't understand command, or something like that). I've tried on my Mac G3/Netscape, an NT/Internet Explorer, and a UNIX box/Netscape. They all give me the same problem. I've tried this several times over several days, same result. I can't believe that ANYBODY even gets thru to the site.

    I'm about to swallow hard and actually go face-to-face it with a live salesman (arrgh!).
  • mfullmermfullmer Posts: 819
    I used GM BuyPower for my 3rd vehicle lease a few weeks ago. I am befuddled at how archaic it is in comparison to others. I was tempted into looking at the new Expedition while searching for my new Tahoe.

    Fords website is hands-down the winner there. When you "build" a vehicle and then search for it, it actually brings up vehicles like you are looking for, then gives vehicles that were close and even red flags the differences. Great thinking.

    I hate having to look at each Monroney that looks like it may be around the MSRP of what I'm looking for. It's not very intuitive.
  • mfullmermfullmer Posts: 819
    Someone needs to be fired for putting their "payment estimator" together. What a piece of junk.

    Example: I was trying to estimate my payment on the lease of a Tahoe LT with an MSRP of $45,030 and a purchase price of $40,507.

    No way to do it!!!!!!!!!

    It won't let you change the MSRP so it had the MSRP as a base LT ($38,xxx). Of course the depreciation on that amount and the price that I was going to pay was much different than actual.

    Poor GM. Us loyals keep coming back but they need some real brains over there.
  • tk865tk865 Posts: 52
    I used it to look for a truck for my dad. I set up 2 hotmail accounts the same day. Both had the same privacy settings. I used account "B" to register for a few things for me - edmunds, and a few other discussion boards. Account "B" has a fairly exposed email address. Account "A" was ONLY given to GM buypower. (and, through them, I assume some dealers). As of checking my accounts today for the first time in a few weeks, account "A" had 130 messages for porn, personal enlargement, credit cards, etc. (Mostly porn). Account "B" had one unsolicited credit card. That alone would keep me from ever using buypower again, I'm only glad I had the foresight to create a special account. I would have hated to have to delete my paid account through my ISP. If GM needs to make a buck so bad they need to sell my address to porn companies, maybe they should look to their products. My father, a die-hard Chevy man for 30+ years, will now be buying a Dodge. (due to lack of 5-speed V8 in something besides a reg cab, not due to the porn spam)
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