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Toyota Sienna Maintenance and Repair (2003 earlier)



  • bigfrogbigfrog Posts: 27
    Hi i don't want to sound like i am putting you down but toyota uses sealed nonservicable wheel bearings. Thay do not get repacked or lubed. (except on T100 land cruiser older rear tercel)I is more likley that the customer hit something just right or the cv joint was not tight or the tech missed the bearing problem and replaced the rotors the frist. But found it the seconded time around. Pretty hard to damage the bearing when removeing the rotor. We are only human to so i guess anything is possiable. I personly have not seen any bearing problem's on toyota except for corolla. But i do know toyota rotors warp easy?
  • wicnutwicnut Posts: 4
    Hi! Thanks to all that had responded on my sienna problems.

    To jasdmw, at 39,000 miles that was my second set of rotors. What could cause the second set of rotors to go and have it replaced again? It's a new car, delivered to me with 10 miles on it. The reason why I brought the car in again was that each time I drove the car at different speeds on or off highway, I would get this rubbing sound. I'm not sure how to explain it. And that rubbing sound would get worst with speed. It's gotten to the point where I would feel vibration through out the front car. From my steering wheel to the floor. This problem was there after replacing the first set of rotors. When I brought it in, thats when I found out that I need new rotors. The same one that was replaced at 32,000 miles. I was so mad, I didn't know what else to do but to have it changed. When I got my car back after replacing the rotors (2nd). The problem that I had brought it in after the first set of rotors was still there. I called the dealership and complained that the problem was still there. So I had to go back in the following week and took it for a test drive with one of the service manager there. It took him less than 5 minutes to diagnose the problem. Whats up with that? I'm wondering to my self what else could go wrong? The reason why I brought a new car is to avoid all this hassle. I found myself visiting the dealership where I got the car more often than I visit my in-laws.

    I contacted National Toyota about my unsatisfaction of the new car after I had found out I need another set of rotors at 39,000 miles and how I was treated at the dealership.
    I was told that they would contact customer relation dept. and would hear from them in 3-4 days. Weeks went by, nothing. Called national again, weeks went by, again nothing. I just want some answers to why I'm having so much problem with the new car. It's gotten to the point it's at the regional office. Their response to me was " every body have different driving habits." To my understanding that they are blaming my driving habits. I personally don't buy it. If its my driving habits, I would be going through rotors like crazy, right? I asked them to expand on it their conclusion, "everybody have different driving habits ."
      I'm not sure what to make of it. What do you or anybody think? Any personal experience with arbitration out there? Maybe I'll get an answer by going through arbitrator. Any suggestion? Does this dealership have incompentent mechanics working on my car. I feel like dealership is passing the buck, and no one whats to deal with me.

    Thanks wicnut
  • bigfrogbigfrog Posts: 27
    you might want to keep in close contact with you service department tone things down a bit become more friendly try to get your reagional reps number speak to the tech working on the car and requset he works on it all the time. but at the same time get real nit pickey but nice nit pickey not pain in the [non-permissible content removed] nit pickey. keep all your records and write personal notes to keep for your self also try to keep a written track of your driveing habbits. it is a real pain to do this all the time and might be expensive to keep bringing it in but if you want to win your case with toyota you will need to do this i wish you the best of luck. oh buy the way we just had a ladey get a buy back at 32000 because she didn't like her tires so don't give up if you realy feel you have a serious problem
  • steverstever YooperlandPosts: 39,950
    32,000 miles on a set of rotors these days isn't bad at all. 7,000 miles isn't good.

    I wonder if they over-torqued the wheels when they reinstalled them after replacing the first set of rotors. That can warp them.

    Doesn't explain the bearings though (or maybe it could?).

    Have you put this in writing? Maybe a written complaint to regional and cc the dealer and your local Consumer Protection agency would get you some relief since they seem to be ignoring your phone calls.

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  • Thanks for the information on the bearings. This is a great forum.
  • nadavinadavi Posts: 14
    the outside door handle for 98 Sienna sliding door brook. got the part already but do not know how to remove the panel. can someone help?
  • paysonpayson Posts: 32
    Our 2000 Sienna steering wheel controls cycle through the radio in the following order: FM1,FM2,AM,and then CD.
  • deepandeepan Posts: 342
    Thanks for the info. When i chked the controls again over the weekend it worked fine!!! Do i attribute this behaviour because of the frigid weather we had last week. Infact the van was parked in a indoor heated garage for a day during the cold spell and it still didnt work until Saturday!!!
  • sj1bj1sj1bj1 Posts: 20
    I just had my 2000 Sienna XLE in for its 60,000 mile service at our Toyota dealer. Again I complained about the squeal I've had for a couple of years, and again, hundreds of dollars later my brakes still squeal. I asked about new drums, but they just keep saying, all we can do is lube them. Somebody please tell me how to convince Toyota that there is a problem!!
  • There is a fix. Toyota has newly designed rear brake drums that so far have worked for me. Contact the service manager, let him/her know that you are aware that the new brake drums are out. On my invoice it appears that the part number is 472151. I also have the 2000 XLE with 53,000 miles, and I have been complaining to the dealer for 1 1/2 years now. I also sent an email to Toyota about the problem. Mine was fixed on November 3, no charge, and so far so good. If you're dealer seems to be unwilling to help you, ask to speak with the regional rep for Toyota.
    Good luck.
  • jasdmwjasdmw Posts: 118
    Had my drums changed per the TSB on Wednesday last, no charge. Also, so far so good. However, notice that the rear brakes seem to grab more, a good thing I guess. When hard braking, do hear a bit of a rumble from the rear which was not heard before.
  • sj1bj1sj1bj1 Posts: 20
    Thanks for the replies, I did email and the buck was passed on the brakes, and my local dealer seemed content with squealing brakes. I'll try locating a regional rep, how do I find my regional rep?
  • sj1bj1sj1bj1 Posts: 20
    What is a TSB? If its technical service bulletin, why does my dealer say there is no fix, and Sienna brakes just squeal?
  • steverstever YooperlandPosts: 39,950

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  • Hi Eric, please email photo on where to put the magnet on the rear backing plate to fix the noise. My email address is, I have a 99 XLE with 80000 miles. thanks
  • Thanks Eric, I only spend $15.00 on the magnet and didn't even have to jack up the van or remove the wheel, the noise is gone. thank you so much.. Now I am driving a nice quite van....Keep up the good work guys...why bother going back and forth to your dealer....
  • sj1bj1sj1bj1 Posts: 20
    I'd like to try the magnets to stop my squealing brakes. Eric, can you or someone email me the type and where you got the magnets, and pictures or description of how to install them. Thanks a lot and I hope Toyota comes up with a fix other than cleaning the dust. My email is:
  • 5star5star Posts: 1
    Radio does work but the radio light sometimes doesn't come on, although the radio is on. Other times it just blinks on and off. Then other times it stays on like it is supposed to be. Anyone have any feedback? I did take out the radio and checked for loose wire connections, but it did not help.
  • I have an '02 sienna , in may of '02 .now w/ 10,300 miles . prior to purchasing , I was well aware of the rear brake squeal. I noticed it as early as 1500 miles, though it wasn't that bad . 1st. oil change 3,000 miles mentioned it, but it was not documented. 2nd. oil change 6500 miles, mentioned it and was told , "they all do that " which , I knew , but didn't tell them. third oil change 10,000 miles, I complained again, and it was documented. they told me they checked and everything was fine . afterwards ,I came on this site , saw the recent posts regarding the toyota fix, re: replacing the drums w/ new type drums. I called the dealer , told him that I knew of others who had this repair done on their sienna. I didn't mention this site though . he said he'd check the vin and see if it applied to my vehicle. he called me back, said it did , and when the parts came in would schedule a repair under warranty. I just picked it up today , he said they replaced the drums and brakes , but he wasn't sure what else if anything else was done . so far , 8 miles , no squeak, lol. I would like to thank those that participante on this site , for their valuable information.
  • jasdmwjasdmw Posts: 118
    As noted earlier, I had my drums replaced about 2 weeks ago. I now notice a significant rumble when braking from speeds over 50 KM/Hr (30 MPH). Will need to have dealer look into this. Anyone else with the new drums hear this rumble as well? Note that the rear brakes seem to bite much more than before.
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