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2011 Nissan Quest

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Comments

  • zzbaronzzbaron Posts: 2
    edited March 2012
    It appears the NHTSA has listened to everyone's complaints regarding fuel tank issues. They say the problem is due to software programming. This makes sense after reading about reviewers who were still having fuel problems after the fuel tank was "fixed".

    I've been looking at buying the 2012 Quest and was going to take the plunge until I starting reading all of the reviews about gas problem. That was going to be a deal breaker for me.

    Nissan must have noticed a major decline in sales because they have some screaming deals right now (That's why i figured something must be wrong as this is too good to be true). $2750 cash back plus $2100 towards dvd player (SL model only for dvd credit) along with the ability to buy at invoice.

    Ive pasted the recal from the NHTSA below:

    Vehicle Make / Model: Model Year(s): NISSAN / QUEST 2011-2012

    Manufacturer: NISSAN NORTH AMERICA, INC. Mfr's Report Date: FEB 28, 2012

    NHTSA CAMPAIGN ID Number:12V076000 N/A

    NHTSA Action Number:N/A Component:ELECTRICAL SYSTEM: SOFTWARE

    Potential Number of Units Affected:23,531

    Summary:
    NISSAN IS RECALLING CERTAIN MODEL YEAR 2011-2012 NISSAN QUEST VEHICLES, MANUFACTURED FROM JULY 29, 2010, THROUGH FEBRUARY 21, 2012. DUE TO SOFTWARE PROGRAMMING, WHILE DRIVING AT SLOW SPEEDS OR IDLING ON A DECLINE WITH ¼ TANK FUEL OR LESS, THERE MAY BE AN INSUFFICIENT SUPPLY OF FUEL TO THE ENGINE. AS A RESULT, THE ENGINE MAY STALL.

    Consequence:
    VEHICLE STALLING COULD INCREASE THE RISK OF A CRASH.

    Remedy:
    NISSAN WILL NOTIFY OWNERS, AND DEALERS WILL REPROGRAM THE FUEL PUMP CONTROL MODULE, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MID MARCH 2012. OWNERS MAY CONTACT NISSAN CUSTOMER SERVICE AT 1-800-647-7261.

    Notes:
    CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.
  • The car is going back in for software upgrade as soon as it is available to the dealer, as all previous work on the vehicle has failed to rectify the problem.

    Now I'm wondering how this will affect fuel economy on the vehicle, as it will seemingly be reprogrammed to "get more gas" at those low RPM acceleration points. A recent road trip which was about 2/3rds highway driving yielded about 19mpg. A pretty far cry from the 24 highway mpg on the sticker. I don't anticipate this reprogramming will improve this numbers, but who knows? :confuse:
  • zzbaronzzbaron Posts: 2
    Did you end getting your van reprogrammed? How is the fuel economy?
  • went to dealer for reprogramming, only to be told that the vehicle's VIN # was not in the Nissan database yet, so we have to wait until that happens for them to be able to do the reprogramming.

    This has been very poorly handled by Nissan all around.
  • maui77maui77 Posts: 7
    Well I completed the Nissan consumer satisfaction survey on March 12. At the end of the survey was a message reply box that was provided so that I could elaborate on the stalling-fuel tank replacement-shiminstallation ordeal. My concern must have been worded a little too strongly because I haven't heard a word back from them even though they asked for my e-mail addresss and telephone number if I desired a follow-up communication from Nissan. I must be only one in a LONG list of unhappy Nissan owners.
    I really did expect more from Nissan than what I see is being exemplified from all the negative posts on this stalling issue. Honda and Toyota I'm sure are enjoying the heck out of this. Way to go NISSAN! :(
  • cbeers77cbeers77 Posts: 5
    edited March 2012
    Hi torqholic,

    No unfortunately last night we found out that the TSB did NOT fix the problem as my wife went to a meeting last night at someone's house and parked on the street with the nose pointing down with the gas low but the warning light hadn't come on yet. She had to roll it down to the bottom of the hill before it would start. It goes in for the recall to have the re-programming tomorrow morning. I really hope that fixes this problem.
  • ivan_99ivan_99 Posts: 1,665
    wow...sounds annoying; and dangerous...did you (she) have boost to the brakes and steering?
  • raq_svraq_sv Posts: 2
    We just got the 2012 SL with Entertainment, Sunroof and Bose last Saturday. Just saw this post and called Nissan. They said the recall was completed prior to delivery.

    Is there a Quest forum somewhere at all beside this one? http://www.nissanforums.com/ doesn't have one for Quest :mad:
  • ivan_99ivan_99 Posts: 1,665
    Congrats (I hope).

    Not certain of other forums...did you get in on the $4,850 deal? Was that amount off of MSRP or TMV?
  • raq_svraq_sv Posts: 2
    Yea, only SL trim has the extra $2100 incentive from Nissan. On top of that, we got $3300 discount from the dealer. All prices are from MSRP.

    We just can't see paying $6-7K extra on the LE trim for Nav, Blind Spot Monitor, Auto folding 3rd row seats, HID, auto tilt mirrors, memory seats, and power passenger seat . I am installing HID myself this weekend for 100 bucks and Blind Spot Mirror for 6 bucks. I have my Garmin and I can live without the rest. :blush:
  • coupedncalcoupedncal Posts: 252
    Am i reading this correct on Edmunds incentives page that 2012 Quest has up to $6500 of incentives available for a leasing customer for an SL?

    $2750 customer cash
    $2000 leasing bonus
    $1750 dealer cash

    Would this dramatically reduce the lease monthly cost? It looks like a great time to be buying a Quest. If we had not purchased an Odyssey couple of weeks ago, we would definitely have considered this deal.
  • I would encourage anyone who has been dealing with Nissan regarding this stalling issue on a 2011 Quest to log onto Facebook and make some noise on the Nissan Quest page. You'll see my comments there, and a quick reply from their social media team who evidently would rather not have people complaining on FB about this issue!!! make some noise people. it's not right if they are fixing inventory vehicles before taking care of existing customers - as would appear to be the case with the folks here who are driving new cars off the lot with the issue having already been addressed. while some of us who bought 2011 vehicles last year wait...
  • patnicpatnic Posts: 22
    I was so ready to buy the Nissan Quest, but all the stalling/low gas/software problem is huge to me. Don't like the way they are handling this at all.

    I won't be getting another Honda because the interior noise drives me crazy. So I'll guess I'll get the boring Toyota Sienna.

    Nissan - you blew this customer away. And I LOVED it when I test drove it!
  • coupedncalcoupedncal Posts: 252
    Not sure if you have test driven the Odyssey but we just picked one up and there doesn't seem to be any excessive noise issue. It is not as quiet as say an LS460 but we test drove the Sienna as well and they were both the same as far as noise is concerned.
  • Upon notification from the dealer that the VIN was now on "the list" for repair, the vehicle went back in for the software upgrade today, only to find out that Nissan has not loaded the patch on the computer!

    Dealer master tech hooks up the computer, starts through the menu screens, gets to the 4th one and it is blank. He then calls Nissan who confirms that the patch is not yet ready - a month after the recall was initially issued. No problem, just another two hours wasted at the dealer - and the car still isn't fixed.

    Do they not realize that people's cars are stalling in traffic, on the highway? Someone is going to get killed due to this complacency. It is totally ridiculous at this point.

    I have opened a claim with Nissan Consumer Affairs and am going to start looking into my rights under the :lemon: law. Sick of this.
  • cbeers77cbeers77 Posts: 5
    According to my wife, luckily with the electric power steering, steering the vehicle is fine (like the car is running), but the brakes needed a bit more force.
  • cbeers77cbeers77 Posts: 5
    Sorry to hear that the re-programming didn't take. We had the computer re-programming performed and it updated fine. So it has been about one month since we had the recall (re-programming). The dealer told me that this should finally fix the problem. He said that when the fuel level got too low, the computer cut power to the fuel pump so as to keep it from burning out, but Nissan ran tests and found the pump wouldn't burn out even if left running so the re-programming is supposed to keep the pump running even if the tank goes to empty. So far we have had two cases where the fuel level went under a quarter of a tank and the low fuel light even came on and I purposely drove it down a steep hill each time. The good news is that the vehicle stayed running! So far so good. We haven't had it stall on us yet since the recall.
  • That's good news. After sitting at the dealer for 10 days, while they waited for the computer to handle the update correctly, the dealer was finally able to push the update to our Quest on April 13th. We picked it up that morning and drove 300 miles with the kids later that day. We didn't, however, test it out by letting it get below 1/4 tank.

    I am curious is anyone has heard of folks being compensated by Nissan Consumer affairs for their trouble related to this issue in the form of vouchers for future service. Anybody familiar with this?
  • bnels02066bnels02066 Posts: 9
    After about a year or trouble free operation, my wife calls me to tell me that the Quest just stalled out on her, with 1/4 tank of gas on a relatively steep downhill incline while she was waiting for traffic, pulling out of a driveway.

    Anybody heard of this issue recurring after having initially been "cured" due to the software update?
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