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2011 Nissan Quest

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  • I had a similar experience with the low gas start issue, but my situation was much more concerning. I have a 2011 Nissan Quest with about 4000 miles on it. I was on the highway today and running low on fuel (the hazard LED came on and the dot matrix display indicated I had about 58 miles left), so I kept going, but about 10 minutes later, I checked and the range indicator had just dashes (------ blinking), so I decided to keep my eyes peeled for the next exit to get gas. Suddenly not a minute later I heard a click and the vehicle started slowing down. I couldn't accelerate at all so I put on my four-way flashers and tried to make my way to the side of the road. As I was slowing down, I could hear the vehicle constantly trying to restart the engine. When I finally rolled to a stop in the breakdown lane, I pushed the Start button thinking I would shut off the vehicle fully, but I forgot I had the brake pedal depressed, but oddly enough the engine started and stayed running. I thought it just ran completely out of gas and wasn't going to start again. Looking puzzled, I was lucky to have pulled over with the off ramp right in front of me. I stopped at the gas station at the end of the ramp and fueled up. I don't recall being on a slope at all. Also, I put 17 gallons into the tank but the tank holds 20, so was I really out of gas? No check engine or any other diagnostic light came on so my only conclusion is what people have been talking about here. After filling up we got home just fine with no incident. This scared the hell out of me because I almost didn't get my car over to the side of the road and I had my pregnant wife and child with me. The middle of the highway is definitely not the place to be when a vehicle dies. I'll be calling my dealer in the morning (it's Sunday night now) and I will reference this bulletin.
  • wdhayden2wdhayden2 Posts: 1
    edited December 2011
    Bought it in August 2011, almost 8000 miles on it now.

    Occasionally it has a rough start, cranks, but won't turnover. On Monday, at 7,700 miles, my wife drove 45 miles, stopped for 20 minutes, drove another 5 miles, stopped for 10 minutes, and then the Quest would not start. All the lights came on, radio worked, and it just cranked.

    I was a long way away, so we called roadside assistance. They came, hooked up the jumper cables, and it started right up. We took it directly to Nissan for the 7,500 oil change and for them to look at it. They blamed us for keeping it in accessory mode (which there is no way possible that she did and even if she did, the battery should last more than 10-20 minutes on accessory).

    This morning, same thing happened and I was here to witness it. Lights came on, radio worked, etc. I jump start probably 20-30 cars a years for my job, so I think I have a good idea what a dead battery is, this did not seem like a dead bttery at all.

    Anyway, because the jump seemed to work the last time I decided to do it again. To get access to the hood, I needed to back the Quest up about 2 feet. I placed it in neutral, pushed it back a couple feet, and then hit the start button(just to see)....it started right up like a champ. I let it run for a few minutes, turned it off. Tried to turn it back on again and it wouldn't start. 5 minutes later, put it in neutral, did not move it at all, and it started right up again.

    We took it back in to Nissan this morning. They are again blaming us for keep it in accessory and draining the battery (which they replaced). I'm not a rocket scientist, but if the battery was dead, it would never start, right?

    What could possibly be happening? To me, this sounds like something in the electrical system, but Nissan will have nothing to do with that.

    Any thoughts?
  • Well, in my case the engine stalled because fuel wasn't being sucked into the injectors. If you haven't already done so, PLEASE have the dealer repair your vehicle based on a technical service bulletin that came out in July about hard starts when on a slope. There is a design problem with the gas tanks not being able to pick up fuel when there is a low amount of gas in the tank. The bulletin indicates to replace the gas tank. The dealer said the new tank seems to have more forward running tubes and they also install shims. I reported this as a safety issue to the NHTSA and they called me back yesterday to get more details. They are looking into this problem because while the bulletin indicates hard starts on slopes, it turns out the issue can also happen while the vehicle is being driven (what happened in my case). Again, I don't know if this is the culprit affecting you, but it is worth a try.
  • ivan_99ivan_99 Posts: 1,652
    This is the start button...and not a key, correct?

    It sounds like the sensor that makes sure it's in Park may not be working. It looks like when you hit the button its going right to accessory mode...like when you don't have your foot on the brake (I don't have a Quest...just going on what other cars do).

    I'm not certain about the Quest...but some cars require just a TAP of the start button -- like ringing a door bell. Some require you hold the button till the engine starts. Are you doing it the proper way?

    I like how they keep blaming you...humorous...from a distance anyway ;)
  • Our van also stalled out while driving down our hill. We took our van in just before Thanksgiving and didn't get it back for about 4 weeks(just before christmas0 while the dealership waited for parts. They changed the fuel tank too. Even after that my wife had 1/4 tank of gas on the 30th of Dec. it stalled on her again. It is back in the shop again I'm not going to risk my childrens lives driving in this van. Dont get me wrong I love every thing else about this van our last was and 08 quest .
  • So I purchased my new 2011 Kleenex box, err Quest, tonight. :) In seriousness, For those with stalling problems, has the TSB(NTB-11-068) solve the issue? Since no one else complained in a month, it's all good? Also, does anyone know if dealers will apply the TSB without reported problem?

    cbeers77, has the dealer fix your problem? If so, did they fix anything else other than the TSB?
  • I'm still dealing with this issue on my 2011 Quest after bringing it in for repair earlier this week, and am losing patience rapidly. Had it into the dealer on Tuesday (2/14) for new tank, shims, etc, per the TSB repair. Car went in for repair with 1/2 tank of gas, and so by today it was ready to be filled. My wife was driving, and noticed that the gas light came on with the computer telling her she had roughly 40 miles to empty. Within about 5 minutes time the car stalled at an intersection. She was able to restart it and drove it to the nearest gas station. The car took just under 17 gallons of gas, meaning there were still 3+ gallons in the tank when it stalled out. To boot, upon getting home a few minutes later she noticed a strong smell of gas both inside and outside the vehicle. It's going back to the dealer on Monday. Really starting to wonder if this gas tank issue is a fatal flaw with this vehicle - we've been otherwise happy with the car (other than the $300+ cost of replacing one of the Toyo tires which had a nail puncture near the sidewall).
  • okay i'm reading a few posts about similar issues other people have had. What have the dealerships done to resolve these issues other than replacing the gas tank?
  • My quest is also stalling when going down hills. I has stalled when console states 68 miles to empty and many times below that. Stalling I'd really not the correct word because it literally turns off and I have to restart van. It has done this on the highway, middle of the road, at stop lights, stop signs and sitting in park on my driveway. I have taken it to the dealer multiple times and they will not help me. I am frustrated and concerned for my safety. I have to make sure I am never below half a tank of gas. I only have around 7,000 miles on the van and do not know what to do. If anyone can advise me on how to get help please reply.
  • This is an extremely unsafe and very dangerous problem that can cause severe accidents and death or serious injury in the event of a crash.

    I bought a Nisan Quest SL in November 2011. Back in December 2011 while having a little bit less than a quarter tank of gasoline I made a left turn to get into incoming traffic and the vehicle stalled right on the traffic lane, fortunately there were not any cars close to my vehicle. Initially I thought it had been an isolated event, but my wife commented that the same thing had happened to her. This weekend while driving down hill and entering an intersection the vehicle stalled again (I was going straight, without turning) and the car behind was barely able to stop when I lost speed, they almost hit us!!. From the events explained above I assume the fuel injection is failing due to the low quantity of gas in the tank and/or the turning and/or driving down hill may be contributing due to the uneven flow of gasoline. Again this is an extremely dangerous condition that may cause severe accidents. Please submit a complaint to the NHTSA so it can be recalled and Nissan can fix it (https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml)
  • zzbaronzzbaron Posts: 2
    edited March 2012
    It appears the NHTSA has listened to everyone's complaints regarding fuel tank issues. They say the problem is due to software programming. This makes sense after reading about reviewers who were still having fuel problems after the fuel tank was "fixed".

    I've been looking at buying the 2012 Quest and was going to take the plunge until I starting reading all of the reviews about gas problem. That was going to be a deal breaker for me.

    Nissan must have noticed a major decline in sales because they have some screaming deals right now (That's why i figured something must be wrong as this is too good to be true). $2750 cash back plus $2100 towards dvd player (SL model only for dvd credit) along with the ability to buy at invoice.

    Ive pasted the recal from the NHTSA below:

    Vehicle Make / Model: Model Year(s): NISSAN / QUEST 2011-2012

    Manufacturer: NISSAN NORTH AMERICA, INC. Mfr's Report Date: FEB 28, 2012

    NHTSA CAMPAIGN ID Number:12V076000 N/A

    NHTSA Action Number:N/A Component:ELECTRICAL SYSTEM: SOFTWARE

    Potential Number of Units Affected:23,531

    Summary:
    NISSAN IS RECALLING CERTAIN MODEL YEAR 2011-2012 NISSAN QUEST VEHICLES, MANUFACTURED FROM JULY 29, 2010, THROUGH FEBRUARY 21, 2012. DUE TO SOFTWARE PROGRAMMING, WHILE DRIVING AT SLOW SPEEDS OR IDLING ON A DECLINE WITH ¼ TANK FUEL OR LESS, THERE MAY BE AN INSUFFICIENT SUPPLY OF FUEL TO THE ENGINE. AS A RESULT, THE ENGINE MAY STALL.

    Consequence:
    VEHICLE STALLING COULD INCREASE THE RISK OF A CRASH.

    Remedy:
    NISSAN WILL NOTIFY OWNERS, AND DEALERS WILL REPROGRAM THE FUEL PUMP CONTROL MODULE, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MID MARCH 2012. OWNERS MAY CONTACT NISSAN CUSTOMER SERVICE AT 1-800-647-7261.

    Notes:
    CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.
  • The car is going back in for software upgrade as soon as it is available to the dealer, as all previous work on the vehicle has failed to rectify the problem.

    Now I'm wondering how this will affect fuel economy on the vehicle, as it will seemingly be reprogrammed to "get more gas" at those low RPM acceleration points. A recent road trip which was about 2/3rds highway driving yielded about 19mpg. A pretty far cry from the 24 highway mpg on the sticker. I don't anticipate this reprogramming will improve this numbers, but who knows? :confuse:
  • zzbaronzzbaron Posts: 2
    Did you end getting your van reprogrammed? How is the fuel economy?
  • went to dealer for reprogramming, only to be told that the vehicle's VIN # was not in the Nissan database yet, so we have to wait until that happens for them to be able to do the reprogramming.

    This has been very poorly handled by Nissan all around.
  • maui77maui77 Posts: 7
    Well I completed the Nissan consumer satisfaction survey on March 12. At the end of the survey was a message reply box that was provided so that I could elaborate on the stalling-fuel tank replacement-shiminstallation ordeal. My concern must have been worded a little too strongly because I haven't heard a word back from them even though they asked for my e-mail addresss and telephone number if I desired a follow-up communication from Nissan. I must be only one in a LONG list of unhappy Nissan owners.
    I really did expect more from Nissan than what I see is being exemplified from all the negative posts on this stalling issue. Honda and Toyota I'm sure are enjoying the heck out of this. Way to go NISSAN! :(
  • cbeers77cbeers77 Posts: 5
    edited March 2012
    Hi torqholic,

    No unfortunately last night we found out that the TSB did NOT fix the problem as my wife went to a meeting last night at someone's house and parked on the street with the nose pointing down with the gas low but the warning light hadn't come on yet. She had to roll it down to the bottom of the hill before it would start. It goes in for the recall to have the re-programming tomorrow morning. I really hope that fixes this problem.
  • ivan_99ivan_99 Posts: 1,652
    wow...sounds annoying; and dangerous...did you (she) have boost to the brakes and steering?
  • raq_svraq_sv Posts: 2
    We just got the 2012 SL with Entertainment, Sunroof and Bose last Saturday. Just saw this post and called Nissan. They said the recall was completed prior to delivery.

    Is there a Quest forum somewhere at all beside this one? http://www.nissanforums.com/ doesn't have one for Quest :mad:
  • ivan_99ivan_99 Posts: 1,652
    Congrats (I hope).

    Not certain of other forums...did you get in on the $4,850 deal? Was that amount off of MSRP or TMV?
  • raq_svraq_sv Posts: 2
    Yea, only SL trim has the extra $2100 incentive from Nissan. On top of that, we got $3300 discount from the dealer. All prices are from MSRP.

    We just can't see paying $6-7K extra on the LE trim for Nav, Blind Spot Monitor, Auto folding 3rd row seats, HID, auto tilt mirrors, memory seats, and power passenger seat . I am installing HID myself this weekend for 100 bucks and Blind Spot Mirror for 6 bucks. I have my Garmin and I can live without the rest. :blush:
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