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2011 BMW 5 Series - Alignment Problems (pulling to right)

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Comments

  • toney2 - please keep me posted. The GM of the dealership is suppose to be giving me a call tomorrow. Like you, I'm going to let him know that even tho this may be an isolated problem, the isolation is affecting about 7 pages of web postings.
    Hopefully I'll know something more tomorrow. Unlike you, I don't want them to remove the bumper etc. They can buy the car back and fix/sale it to someone else.
  • toney2toney2 Posts: 3
    deranger89,
    I just left the dealership, and they have determined that my car cannot be fixed. The lead technician from Munich came to look at the car and stated that it would cost to much to repair, and the repairs would be to extensive to fix. I am now going to start the process of getting a refund. I will keep you posted
  • The dealership came and got my car Thursday. I got a call from them on Friday saying that they have the software update and are connecting my directly to Germany for the fix. Later in the day I was called telling me it would be Monday before I can get the car back. I told them that was fine to bring it back Monday as long as the defect is resolved.
    Guess we'll wait and see what happens on Monday. At least they left me a loaner car.
  • Tomorrow will be a week since the dealership came and got my car. They are still unable to fix the defect. I got a call today saying that someone from BMW is coming next Thursday to look at the car. Fortunately the dealership has given me a loaner for the interim.
  • ditto, just purchased a 528i same issue - mine is in for service as I write - same feed back, ratotion of tires, reflash the computer etc... My drift is slight I hope it doesnt come back with a more prominent drift - I could actually live with a slight drift.
  • Kirstie_HKirstie_H Posts: 10,843
    If you own a BMW 5 Series or Mercedes E-Class but thinking about an Audi A6 for your next car, email pr@edmunds.com with your daytime contact information no later than Friday, August 12, 2011 to be interviewed by a reporter on the subject.

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  • I just picked my 5 series up and like all above the tires were rotated, the strut was adjusted and the computer was reflashed. The drift is no more - the re-flashing of the computer is a fix. I do notice now that the steering wheel is not square when driving straight - the center/bottom spoke is positioned slightly to the left - I have a theory; since the new 5's are steer by wire the cars sensors read the crown in the road, the computer processes the info and the steering wheel is adjusted electronically ever so slightly - you need feedback (resistience) to have a driving experience and the computer supplies it not the road.

    Any one want to comment?
  • shiposhipo Posts: 9,152
    edited August 2011
    Typically a misaligned steering wheel is the result of a bad alignment; I'd take it back and have them fix the orientation of the wheel.
  • After having my car in the shop for 25 days I got it back. After re-flashing the software, the steering wheel was not straight (was what I was told). So, that was a part of the hold up in getting the car back.
    I had called BMW as was recommended by the dealership. I was assigned a rep who told me she would call me back at the end of the week. Its now been two weeks since I've heard from her, or lack of hearing from her is a better phrase. I called her several times, left messages with no results. My calls were only to find out the status and what my options were - how hard could that be to answer? My "faith" in BMW has grown very weak. This was my first BMW purchase, and I'm thinking it will be my last since this experience has been the worst I have ever had with a new car (I have purchased 4 new cars in my lifetime).
    Anyhow, back to the car. I drove it this weekend on the interstate for about 80 miles. The car automatically drifts to the right if I let go of the wheel. I can pull it back to the left, let go and it directly goes back to the right. I have a Toyota Tundra ('96). I let go of the wheel and it drives straight down the road. Is this just something that BMW's do? And if so, doesn't it cause tire eat-out on the inside of the right tire?
    Also, when I got my car back (nearly a month later), there was grease on the drivers seat from the mechanics I suppose. I had the car treated on the inside and out for $699 to prevent stains when I purchased the car in May. I haven't tried to clean it yet, but my frustration goes deeper. The, assumption made, five year old that washed the car must have used an old diaper rag to dry the car. There is soap smear on all of the glass (front and back) mirrors and streak marks on the car. I mean seriously? This is something that is so minor, but makes me wonder how well the service department truly works on the cars. If this was the first time, I could over look it, but this is the third time I've had grease on my doors and seat, and hood left open.
    Monday morning can't come quick enough for me to return the car for my money back OR a new car to replace this one. I had 36 miles on the car when I got it, drove 922 miles before taking it back. The car now has a little over 2,000 miles from the dealership testing their work.
    Signed,
    Not a Happy BMW ?Owner?
  • Replying to toney2

    This issue is defintely fixable - I was also concerned having similar symptoms with my brand new 5 series -my car drifted to the right, I was fatigued from the constant pushing the steering wheel to the left.

    With that said I communicated the issue to my dealer Fileds BMW, Northfield IL, 847.441.5300... They were aware of this issue - I believe this is a common issue of the 5 series - my car was immediately taken in, they followed BMW protocol and my car was returned as promised. It drove straight but the steering wheel was slightly off center to the left, about 1/32 to 1/64th. When I mentioned it to the technician we took a test drive and he agreed - he suggested that he needed to make an additional toe adjustmment - he moved one side in and one side out and it miraculously straightened the wheel. My car tracks straight and the drifting is totally gone. There should be enough history out there to remedy this issue - it is definitely fixable - be patient its worth the wait!!!!
  • toney2, I'm glad that you were able to have your car repaired. I'm being told that my car is being replaced. I should have the replacement (fingers crossed) next week.
  • I was called by the dealer to come pick up my new car - shipped directly from Germany. I went to pick up the car, was handed a check for the two months my car was in the shop and an offer to purchase my car back. All seemed great until I got into the new car only to find out it was doing the same exact thing. The manager took a test drive in the car and was also very disappointed too, so we got into another car on the lot only to find out it did the same (pulling to the right) only not as noticeable.
    I had to return the check and trash the paperwork that I had signed for them to purchase the car back since the replacement is no better off.
    The manager is working with BMW to see about a 2012 model and will phone me back. It is now going on week three with no communication between the dealer and myself. I'm going to give them a call next week to find out what the answer is. I'll be so glad when this is all over.
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