It looks like you're new here. If you want to get involved, click one of these buttons!
GMC Acadia Transmission Problems
I am writing you today to express my dissatisfaction with my new 2010 GMC Acadia I purchased on June 11, 2010. I have had numerous problems with the car and employees of the dealership.
It started with the purchase. We went to SNK Dealership in Springfield, IL. When I told the salesman what I wanted on my car he stated that he could not find any car with everything I wanted on it. I requested DVD, Navigation, XM radio, and sunroof on a white GMC Acadia SLT2. 2 days later, he found one that was red, I took it. Then, he said he could not negotioate the price because he was only making $100.00 and SNK dealership was only making $400.00 on the deal. I found this incredulous.
A short time after buying the car I noticed windshield washer fluid on our garage floor. I took it back to SNK and sat there for 1 1/2 hour with my elderly mother only to have the mechanic come out and tell me they couldn't find anything wrong. He agreed to go back and look again and a half hour later he came to tell me that the problem was in the rear of the car. I tried to explain that the leak was in the front of the car under the motor. He immediately became aggitated and put his hand up and stated, (and I quote) "I will slow down for you. I will talk more slowly so that you can understand." I stood up and told him not to talk down to me. He walked off and I went to look for the salesperson who sold me the car. He tried to tell me that I misunderstood. When I went back to the waiting room a woman who had been sitting there stated to me, "Good for you." She heard everything and stated that they talked down to her, too. It turned out to be a windshield washer pump for the rear and could have been explained very easily without rudeness.
They ordered the part and fixed it later that week. We were asked by the salesman not to return the " GMC Buyer Survey" at all if we were going to put anything negative on it. My husband and I agreed we could not in good conscious, so we did not fill it out or send it in.
My husband and I both feel that the car never shifted right. There seemed to be a delay in shifting and when stopped at a stop sign on a slight incline it rolls backward as soon as you take your foot off the brake. I asked SNK about this and the mechanic laughed and stated that "...the car is heavy."
Then, on Friday, August 13th, I started the car and put it in reverse. The car jerked as if I was pushing on the gas and immediately the check engine lite, "check stabilitrak" and the traction lite came on. It was charging higher than normal and the RPM's were around 5-6 at 60 miles per hour. I called Onstar and they did a diagnostic and found 3 problems. Onstar called a dealer in Naperville, IL but they wouldn't get me in until Thursday, August 19th. I drove it a little farther and called Onstar again. They tried to call another GMC dealer in the area but noone answered. So Onstar arranged a tow and rental car.
I was informed that my rental car would only be paid for if it was a GMC product and the only GMC they had was an HHR which looked an felt like a gocart. I wanted and expected a car at least similar to the one I owned.
My car was towed to Bill Kay in Downers Grove, Illinois. I received a call from the mechanic later that night. I spoke with the mechanic on Monday and was told he would order parts and repair transmission. I asked about the other two problems Onstar found and was told they would take care of them, too. I later informed him of the recall on rear seat and he stated he would take care of it, too. Thursday morning I called and was told the parts are on back order and my car would not be done until next week at the earliest. I began packing to go back to Springfield and left shortly afterward. I received a call, after I was on the road, that some of the parts had come in so I turned around came back to wait. Friday the rest of the parts came in and I arrived at the dealership around 5:30 to pick up my car. The check engine lite was on and it was charging higher than normal. I also noticed a small scratch and chip on the left front bumper and oil or transmission fluid on my driver floor matt. I pointed these things out to the mechanic. He told me I could drive the car and repair it in Springfield. He said it was an oxygen sensor and something about emissions. He also denied scratching the car stating that it looks like a rock chip.
When I arrived at my home in Springfield the trunk would not open and the dash lights had been flashing on and off.
Back in Springfield I and took it to Friendly Chevrolet where it sits now. They have been very nice and easy to work with.
I am also VERY concerned about the resale or trade-in value of my car. I would not, and do not know anyone who would, buy a car that the transmission went out and had all these problems two months after it was purchased.
While I am writing this letter I would also like to mention the things I dislike about the car itself.
-the front air-conditioner vents are surrounded by shiny silver which reflects the sunlight in my eyes
-no power tilt steering wheel
-grooves in floor where rear seat slides are exposed and rear floor matt seems too small
-plastic around console and lower portion of front seats is easily moved by slight touch
-only holds 1 CD or 1 DVD at a time
-gas mileage is 14 MPG city and 16 MPG on highway which is a big issue since I drive 25,000 miles a year.
I just thought someone should know these things and would appreciate your insight on this matter.
****This is the letter I would like to send. Just don't know who to send it too. Please anyone help.