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GMC Acadia Transmission Problems

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Comments

  • David272,

    Have you already worked with Customer Assistance on this? Are you already set up to bring the vehicle into a dealership?

    Sarah
    GM Customer Service
  • ringo4422ringo4422 Posts: 2
    edited November 2011
    I bought my 2008 Acadia SLT2 brand new. After driving it for about 5 minutes I went back to the dealer and requested an extended warranty. I had no doubt that the transmission would encounter an early failure because of the extremely early and soft shift profile programmed into the ECU.
    Well, I'm glad I did. The transmission toasted itself at 62,000 miles and the dealer rebuilt it last week with new clutch packs. Yes, I am well versed with the engineering of transmissions as I am employed as an engineer in the transmissions group at a large helicopter company.

    The dealer generously offered a free car rental during the duration of the repair, and what was the rental? A 2012 GMC Acadia. The even more amazing part is that this Acadia shifted PERFECTLY! The shift profile couldn't be better... long enough hold times for each gear as it upshifted, and reasonable downshift response. I was psyched.

    I contacted the dealer and requested that when they rebuild the unit, to please flash the computer to the 2012 shift profile so I won't be needing another rebuild within the next 60,000 miles. The reply? Sorry. No can do. It has to be what it originally was programmed with.

    This was the first GM vehicle I bought since 1980 and this Acadia will be my last, only because GMC will not do anything to fix a very well known issue and knowing that they could! Going back to reliable Ford products.
  • How has your Acadia been since the rebuild?

    Sarah
    GM Customer Service
  • It shifts just like brand new... lousey. It shifts much too soon and hangs on to the higher gears for dear life before it finally gives in and downshifts to too low a gear, engine screaming it's lungs out, only to quickly upshift again.

    This is my reason for the post. The problem is still there... too early shifts, too soft a shift, slow to downshift. In making a typical left turn from a stop light it is in 4th gear as I complete my turn. In retrospect, the 2012 in the same turn is thinking about going into second gear, just as any normal vehicle would. Not 4th. It is just like all of the earlier generation Acadias.
  • I see. I've logged our conversation into the database, which GM uses to determine how to approach different vehicle concerns.

    If you would like to pursue this further with Customer Assistance, please email us with more information, including your name/username, contact information, the last 8 digits of your VIN, the name of your involved dealership and how many times you've visited for the concern.

    All the best,
    Sarah
    GM Customer Service
  • I just purchase my 08 Acadia a week ago with 107,000 miles. I had never really looked into that kind of vehicle before but was taken away when I saw the great features of the vehicle. I purchase it on impulse and didn't research there history to well. Once it was purchase I came home and looked it up on the computer and realized the horror stores with the transmission. Although it seemed to drive well. Sure enough just a week later and my nightmare begins I was having trouble accelerating and it was reving really high. So I brought it into a dealership service department and sure enough look like the transmission needs to be changed. How I am starting to regret my decision of this vehicle already. Don't let all the wonderful features fool you! I am waiting on my phone call from the dealership to let me know how much the estimate will be. Lets just say I am not to happy :mad:
  • gfbrowngfbrown Posts: 2
    edited December 2011
    The first dealership (48.4 miles away) determined that it was indeed a problem, but told me that GM won't swap the transmission. It has to be rebuilt. This dealership doesn't have anybody who can, or would be willing to rebuild it, so they recommended that I take it to another dealership (104 miles away) who has a guy who rebuilds transmissions. I called the 2nd dealership, who told me they couldn't make an appointment to fix it until they had determined for themselves what the problem was. This is certainly fair, but unfortunately it required me to make two trips-- one for them to look at it, and another to drop it off. That required me to take two more days off work, and drive four hundred miles. The transmission guy told me that he had done so many of these Acadia transmissions that he could rebuild them in his sleep. That gave me confidence in his abilities, but doesn't say much for GM quality. I did however get a loaner car last week-- a 2012 GMC Acadia. The service manager smiled as he told me they would be happy to arrange for me to keep the loaner....
    I have discovered, while driving this car, that the power steering doesn't squeal the way it does after the recall work (new fluid, that's all the recall provided) was done on my 2008 Acadia. I also discovered that several of the interior problems (armrest that no longer slides, and compartments that no longer open) have been redesigned on the newer model... Stinks that they couldn't fix those issues on my Acadia! On a brighter note-- the headlamp wiring has been recalled, so they will be fixing that. Now I just have to pay for a new power steering pump, and for new bushings to fix the steering issue! No, this hasn't changed my opinion about the Acadia, and I sure don't recommend the Acadia to anyone!
  • stephsfab5stephsfab5 Posts: 2
    edited December 2011
    I purchased a 2011 Acadia in August during the "employee pricing event". I was between this and a used yukon on the lot. I went with new and all the financing deals warranty protection behind it.
    At 2 weeks old and 1300 km it wouldn't start, apparently a dead battery. Had it boost with roadside and called dealer. I was told we must have left interior lights on or something that drained the battery. Shame on me and off we went. At almost 5 weeks battery"dead" again, so drained it wouldn't release my key, had roadside come and boost and they took it into the dealer. After calling dealer all day was told at end of day it was repaired. The battery was faulty and had been replaced. "Luckily" it was covered by warranty (Lucky for me...pffff!). At 7 weeks (Monday) it wouldn't start, called roadside they towed it in, I called all day no news. At business close I was told hey couldn't fix it that day, they didn't know what was wrong, oh and there ws no rentals available. The next afternoon (Tuesday) they called to say it was fine. I asked what happened and was told he (the service adviser) didn't know, they had the truck delivered back to be. I asked for the work order, they didn't have one, called the garage and was told the service manager would call and talk to me about it the next morning. NO call. Thursday my truck WOULDN'T start. Called the garage, he was just going to call me (mmmhhhmmm), had the truck towed in. They thought maybe I had left my gps plugged in too long, nope, too many accessories being used, nope....Couldn't figure out the problem, gave me a paid rental and told me it might be a week or so, they wanted to get to the bottom of this. Weeks later they let me know 16 other vehicles in North America were suffering from the same problem, hinted I should be getting a buy out. Try to call dealer owner, left 3 messages no returned call. The only person who called me was the service manager weekly. It was apparently "fixed", they offered me 3 months of payments ($1700), a $200 gas card and free service to take back my "repaired" truck. I told them I was told I would not be getting it back. Called GM customer care, I was told my ambassador would call me,no returned call. Left 2more messages, no response. 9 weeks later sales rep calls (2nd time), she needs me to come preview a new truck, I go in talk to her and owner. They are willing to buy me out for $7000 less than my money in,after settling loan and getting new truck I'm still at a loss of $4100. The dealer wouldn't even discuss price reductions for this "issue"... This is beyond wrong!!!!
  • I am very sorry to hear that your transmission needs to be replaced. Have you heard back from your dealership as of yet? If we can be of any assistance, please send us an email with more information (including your name/username, phone and address, the last 8 of your VIN and current mileage, and your dealership's name).

    Regards,
    Sarah
    GM Customer Service
  • I am very sorry that you are in this frustrating situation. Do you have a Service Request number? Please send us an email with that and we'd be happy to look into this further.

    Regards,
    Sarah
    GM Customer Service
  • Thank you for posting this update. I am sorry for how inconvenient the repair process has been, as you've had to drive several hundred miles to find the service you wanted. When you receive your vehicle back, please be sure to let us know how everything is working out.

    Regards,
    Sarah
    GM Customer Service
  • hpy2hpy2 Posts: 3
    I started having problems with the engine stalling today! Have a 2008 Enclave CX at 45,700. Can't reverse, the RPM shoots up to 3 1/2 to 4 with extra loud engine noise. The stalling happens when transit nearing 40 mph, don't know why this is happening all of a sudden. Is my vehicle under warranty? Is there a recall with regard to 2008 Enclave transmissions? I want my ride back...please help (michigan) :cry:
  • Hi Sarah,
    I don't have a service request number. I have sent an email to the GMC contact info this evening. Hopefully this will help start it. Looking forward to hearing from you.
    stephsfab5
  • Hpy2,

    Generally, 2008 Buicks have a Bumper to Bumper warranty of 4 years or 50,000 miles from the in service date/mileage, whichever comes first. The powertrain warranty offers coverage for the first 5 years or 100,000 miles, whichever comes first.

    For recalls and to learn the specific warranty parameters on your vehicle (exact date/mileage of expiration), we can look into this for you if you were to send us an email with the last 8 digits of your VIN.

    Kind regards,
    Sarah
    GM Customer Service
  • All,

    If you have sent an email to us and have not heard back, there was some miscommunication between myself and another member of our department (as I am not the only person handling the emails coming in from Edmunds). This glitch has been resolved, but some messages may have been lost in that transition. I apologize for the length of the delay, as I do realize that we rely so heavily upon our vehicles for our day to day lives and that vehicle concerns can have huge ramifications.

    I would like to invite you to please re-send your email if you have not heard back from us, and extend my sincere and humble apologies for the delay.

    Sarah
    GM Customer Service
  • Just purchased 08 Acadia with 50K on it. Two weeks in and the tranny was grinding off and on when in reverse. Then we were starting to have acceleration problems on the highway. Luckily it was GMC certified. Whatever that means. It has been in the shop three days getting a broken plate fixed in tranny plus one of the ball bearings was busted. Hoping we can trade it back in. Buyer beware.
  • How did the repair go for your Acadia? I am sorry that these concerns surfaced, especially as you've just purchased this vehicle.

    Best,
    Sarah
    GM Customer Service
  • I bought a used Acadia with 63k from a local GMC dealer and after 30 days the transmission sometimes will not shift. I sure hope GM stands behind the warranty. I'm beginning to remember why I haven't owned a domestic auto in several years.
  • I am sorry that you are experiencing some transmission difficulty. The powertrain warranty is good for 5 years/100,000 miles, whichever comes first, and it sounds like you are within those parameters. If you would like more information on component coverage, we'd be happy to get that do you!
    Do you already have an appointment set up with the dealership?
    Best,
    Sarah
    GM Customer Service
  • Hello, I have had the same horror as everyone else. Bought a 07 acadia in June 11 with 34000 miles, was in love with it, very roomy and smooth. I was in heaven! What a quick trip to meet satan. I have the jerky starts and weird shifting. In November the transmission went out while driving down the road with my daughter in the car. Had to use on star which was great but car got towed. Was in dealer garage 2 weeks because there were 2 other acadias in the garage with same issue! Funny thing is the garage guy knew right off what was wrong with it. Told me this was a common problem, " not enough to issue recall but enough of problem to issue a bulletin to the garages so they know when an acadia comes in acting this way, they know what the problem is." Well that is great, that way we pay for it if the warranty is up. Thankfully I have my warranty until this spring, I hope I can get an extended warranty now. Any offers GM? My ride is currently running okay, still jerks with take off and I hold my breath waiting for the next tow. There was a high pitch whinning a week or so before the trans went out just so everyone knows what to expect.
  • it would be great if they offered a reasonable extended warranty for those that have had problems. i only hve seven months left and dont feel very confidant in my acadia.
  • I am glad to hear that your transmission concerns were resolved. As far as service contracts are concerned, we do have GM Protection Plans available, but only when the vehicle is within its manufacturer's warranty, which is the Bumper-to-Bumper warranty, for the first three years/36,000 miles on a vehicle (whichever comes first) or that the point of purchase on a pre-owned vehicle. If we can be of any further assistance, please be sure to let us know.

    Best,
    Sarah
    GM Customer Service
  • So there is no GM extended warranty offers after the 5 year one is up? I keep getting extended warrenty offers in the mail but they are not from GM and dont know how reputable they are. I just know I cant pay for a transmission repair out of pocket and I have a bad feeling there are more issues to come.
  • I understand that a transmission repair out of pocket would be daunting. Hopefully I can clarify our programs for you -
    A GMC Extended Bumper-to-Bumper limited warranty is only available at the time of purchase for 2011/2012 vehicles.
    The GM Protection Plans, or GMPPs, we have available can be purchased at any time during the Bumper-to-Bumper limited warranty, which is in effect for the first 3 years/36,000 miles that a vehicle is in service.
    That is all that is available through General Motors. However, dealerships offer different service contracts and extended warranties from different companies. Your preferred dealer would be a good resource to learn more about what is available and what is reputable.
    I hope this is helpful,
    Sarah
    GM Customer Service
  • Hi I think I may be able to help you..I have had 2 Acadia's my husband and I just sold the 2010 that we had...It has been nothing but a nightmare for us. I wanted to E-mail you but your E-mail was private
  • steverstever Viva Las CrucesPosts: 41,919
    Is there some reason you can't post and help everyone? We all benefit when a problem is discussed on the open forum. Trying to contact someone off the boards defeats the purpose of having a forum. Thanks.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • Hi I am very new to this and don't know how all of this worked.I read a comment felt compelled to help. That is why I signed up. I never did anything like this before I am not on forums and chat rooms. Saw that someone was having a problem like me and just wanted to help no more or less that was it.
    Thanks
    I would Love to help everyone
  • Hello, you need to write a certified letter to GMC about the problems you are having. A certified letter and get in touch with the the BBB its a lot of work but it is worth it. Make sure you do a certified letter first then BBB. From my experience GMC was just stringing us along until our warranty ended and when that happens you are jacked and they know this. They say to call they give a case number then you hear nothing from them or you hear I am so sorry about the troubles you are having with your vehicle. Also make sure when you take the vehicle in for repairs you get all the paper work BBB will ask you for that and they will ask you for any written correspondace you have had with GMC. The certified letter is important and once you send a certified letter it stops the warranty in time:) hope this helps you a little
  • steverstever Viva Las CrucesPosts: 41,919
    Thanks!

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • mj198mj198 Posts: 1
    I bought a 2008 Acadia SLT - love the look, room, towing ability (have a 4,500 lb. boat and trailer) and mpg. At 25,000 the transfer case went out (covered by warranty), then the radio (it worked but the screen is blank so you don't know the station), then the front struts, the rack and pinion and most recently the power steering pump all before 70,000 miles.

    Only the transfer case was covered by the GMC warranty. Looking at a Nissan Pathfinder or Toyota 4-Runner; I realize the ride will be harsher (on a truck frame) but have a hard time with a vehicle that ate up $2,500 in repairs in the first three years.
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