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GMC Acadia Transmission Problems

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Comments

  • samialisamiali Posts: 11
    greeting all.

    I am really steamed at our horrible customer service of GSMArabia. would someone help me get email/contacts of the main customer service in US

    last month our 50K mile Acadia was hit with a premature transmission failure and is in need of a full rebuilding. when I emailed and called GSMArabia and made the point that :

    1. there were no user error and all services were done according to schedule (transmission oil needs replacing every 156 000km) as confirmed by our Saudi Agency UMA Maintenance representative.
    2. The car is still under the GMC 5-year/100,000-mile Powertrain Warranty
    3. there are numerous online, maintenance representative and customer reports of the common transmission problems the early Acadias are suffering from.

    we received a call from them saying that the company has nothing to do with our car since the Saudi Warranty does not have any powertrain warranty all!!!!! and that the other 2 arguments dont really have any value

    this is beyond ridiculous and i plan on fighting this by escalating this to the US customer service.

    carVIN: 1GKEV13798J130939
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello shane39,

    I'm sorry that you have had to visit the shop so frequently for your Acadia. Is your mechanic with one of our dealerships? We're happy to follow up on these visits for you, if you like.

    Please let us know if we can be of assistance,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good day to you samiali,

    If you wanted to send more information to us at socialmedia@gm.com (include your VIN again, please, as well as your name, phone and address, and any case number you may have been issued) we'd be pleased to follow up on this as best as we can.

    Regards,
    Sarah
    GM Customer Service
  • ryanf79ryanf79 Posts: 2
    Sarah,
    GM has denied my claim as well as any responsibility for their faulty transmission. I am out $3786 for the transmission, $146 for rental car, and three days pay each for my wife and I. I was stunned when they refused to assist at all and expressed an apathetic attitude throughout. I will be filing a complaint with NHTSA.gov and would strongly urge every Acadia owner with similar problems to do the same. Hopefully there will be enough complaints to justify a recall in the near future and hold GM responsible for their products. Good luck.

    Ryan
  • samialisamiali Posts: 11
    Thanks Sarah I will send them an email. pls. let me know if there is another address that i can send to other than than the social media one.

    I am still miffed at the phone call of "Mahmoud" from customer service that refused to send us an official reply in email or letter form. and his argument was "this is how they operate".

    fyi, originally my father sent them the below email along with 2 attachments (manual snapshot of the transmission oil change schedule and the Powertrain warranty policy from the website) that has more info on our case

    ----------------------------------------------------
    From: Mohssen, Ali A
    To: 'customerservice@gmarabia.com'
    Subject: Plate number XXXX 2008 Acadia GMC




    Greetings

    I am writing this to officially complain and express my extreme dissatisfaction with the very poor level of service that I have been receiving for my ’08 GMC Acadia. Over the past 35 years I have owned 6 GMC-made cars and I have never run with as major issue as with this vehicle.

    The car has barely hit the 50 000 miles and already got hit premature transmission failure and requires full rebuilding. After investigating the matter further with the GMC dealer UMA head-maintenance representative in Dammam, it was determined that there was no user error or abuse from our side on the maintenance-free transmission system. We have always took great care of the car and all the oil fluid levels were checked regularly (last check was done a week before the failure). The representative himself clearly suggested that several other same model cars have suffered similar transmission problems. Unfortunately they were not willing to repair the car on the agency cost as bumper-to-bumper “warranty period” has just expired.

    Given that:
    1. there were no user error and all services were done according to schedule (transmission oil needs replacing every 156 000km).
    2. The car is still under the GMC 5-year/100,000-mile Powertrain Warranty
    3. there are numerous online and customer reports of the common transmission problems the early Acadias are suffering from.

    I strongly believe that I should not be responsible for any of the costs of this repair and it’s unfair to expect me to pay for it. I seek your assistance in rectifying this problem. Please let me know if you need any additional information. I can be reached on +966xxxxxx also the phone number of Universal Motor Agency where the car located now is 96638570095.

    Thanks
    Ali

    Car Serial #: 1GKEV13798J130939
    From http://www.gmc.com/owners/warranty.html

    What is the GMC 5-year/100,000-mile Powertrain Warranty?

    All 2007 through 2011 passenger cars and light duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first). It is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are also 100,000 miles or 5 years (whichever comes first). For more details, please visit your GMC dealer or click here for details.
  • for re-programming the computer regarding premature wear on the timing belt and they told me there were an additional $1000+ worth of repairs related to the transmission and valves related to turning on and off cylinders. Apparently, I am outside of the power train warranty now and it'll all come out of my pocket. After reading other posts, I'm now afraid I can't trust this vehicle. I don't want my wife and 4 kids to be stranded after loosing the transmission. Sad--I've liked a lot about the Acadia.
  • gmcustsvcgmcustsvc Posts: 4,113
    jeff_in_denver,
    I apologize for your frustrations and inconvenience. Can you please email me directly with your VIN, current mileage, and involved dealer? I look forward to your response.
    Christina
    GM Customer Service
  • Hi Christina--
    I don't have my VIN handy (it's my wife's car) but can get it for you later. It has fewer than 49K miles on it and I took it in to John Elway Chevrolet. Now, exactly one week since it was in the shop, the check engine light is on again. I have an appointment tomorrow morning with John Elway Chevrolet's service dept.
    Fun stuff.
    Thanks,
    Jeff
  • gmcustsvcgmcustsvc Posts: 4,113
    Jeff,

    Thank you for the update! Please keep me posted on what happens at the dealership. I look forward to your email.

    Christina
    GM Customer Service
  • samialisamiali Posts: 11
    hello Christina/Sarah

    when are we expected to receive an official reply about our issue. we received a total of 4 calls from GMArabia and they repeatably said the same frustrating thing:

    - The car is not our problem
    - there is no powertrain warranty in the Saudi Market !!!!
    - the well-known and common Transmission issues are only covered during the "bumper-to-bumper" warranty that we just ran out of.

    this is taking way too long and i would really appreciate your assistance in expediting this.

    thanks
    Sami
  • Hi Christina--
    Apparently the timing belt now needs to be replaced. They are willing to cover the repair because the car has <48.5K miles on it--thanks if you had anything to do with that. I'm happy that I wont have to pay for the repair.

    My wife will be without a car for 2-3 days due to the repair, so we're trying to decide if the inconvenience is worth it to keep the vehicle. It will have been in the shop each of the past three weeks.

    Also, I know your initial post asked that I email you, but I can't find your email address. It says it is private.

    Thanks,
    Jeff
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I apologize about the confusion with our email address, Jeff. You can reach us at socialmedia@gm.com
    Look forward to hearing from you,
    Sarah
    GM Customer Service
  • gpettitgpettit Posts: 3
    I have a 2008 Acadia with 88,000 miles. I had my first big issue with my transmission at about 60,000 miles. Thankfully the repairs were covered under the powertrain warranty. Last month, we were on the last leg of a return trip from spring break when the transmission started to fail again. We hobbled home but the car didn't make it all the way to the dealership and had to be towed. After having my car for 8 days and replacing all the faulty parts, I got my vehicle back. I noticed fairly soon that there were still issues. I took it back the next day and was told to give it 1000-1500 miles to "break in". About a week later, I was nearly stranded again with my daughter and three friends in the car when the transmission failed again. It was rainy, we were 20 miles from home, on a highway on-ramp on a rainy day in a not-so-great part of town. I thought we were going to have to be towed as the car would not get into gear. I managed to get the car going and to the dealership. They are now planning to replace the transmission with a GMC certified rebuilt transmission. Repairs have been covered and I have been provided loaner cars along the way but overall I'm very frustrated by the continued problems with the transmission and to see that this is a common problem with this model.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    gpettit,

    I can understand why you are frustrated after reading through the different situations you described in your post. Please keep us posted on how the transmission work goes! If we can be of further assistance, don't hesitate to get in touch by sending an email to socialmedia@gm.com

    Regards,
    Sarah
    GM Customer Service
  • samialisamiali Posts: 11
    edited April 2012
    greetings

    Sarah, would you kindly look into our 2008 Acadia problem its been more than 6 weeks since we originally took the car to the local agency in Saudi Arabia. I hope you can help me like you did with all the others.

    I sent an email to the address you gave me last week but we are yet to be contacted with a solution.

    thanks
  • samialisamiali Posts: 11
    edited April 2012
    Just writing this to provide you with an update for all of you. on our sorry situation. After more than 5 weeks since the transmission went down we have decided to just throw the towel. We coughed out almost $3000 on the repair that that should have clearly been done on GM expense. I already posted an ad for the car as I have absolutely no indication that the transmission on our &#146;08 Acadia will simply not fail again s and I have no intention of ever dealing with these unprofessional people at our local Agency and GMArabia.

    The car has documented, common and well-known transmission issues (as admitted by the UMA maintenance representative himself) but GM have done a REALLY GREAT job at running away from their responsibilities and screwing up the customer:

    1. Not recalling the car despite the well known transmission problem. And in our region did not even offer any help at all unlike US customers.

    2. Not providing ANY powertrain warranty in our region like everywhere else !!.

    3. Refused to officially reply to all of our emails/letters, they just made some phone calls without any level of accountability of what they say to us no matter how silly, frustrating and incorrect it was.

    4. Handing out some people that bought the car vouchers on new car purchases. They clearly knew they had a broken product.

    5. The company seems to be following a policy to keep the customer the perpetual &#147;run around&#148; just to drive off Saudi customers that are asking for their rights.

    Count yourselves lucky my disgruntled American friends as least you&#146;re getting something. I have no intention of making problem drag on forever ill just sell the car ASAP and promise myself of never ever buying a GM.

    Cheers
  • meds1meds1 Posts: 2
    my 2008 Acadia has 77,000 miles on it and I believe the transmission is starting to go, will I be covered under the GMC powertrain warranty?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello meds1,

    The GMC powertrain warranty is generally 5 years/100,000 miles, whichever comes first, and covers the following transmission components: case, all internal lubricated parts, torque converter, transfer case,
    transmission/transaxle mounts, seals, and gaskets.

    If we can look into specifics on your vehicle, please send an email to socialmedia@gm.com with the last 8 of your VIN and we would be happy to get you more information.

    Regards,
    Sarah
    GM Customer Service
  • chiefb41chiefb41 Posts: 3
    Yesterday I am driving down the road, all of a sudden I hear a loud screeching noise and then I lose steering, acceleration, and brakes. Nice huh. I coast to nearest driveway, restart the car and drive it back home. I call OnStar to run a diagnostics test - nothing shows up, all clear. Today I pull the Acadia out of the garage to give her a wash and show some love. When I'm finished, I put the Acadia in reverse and again a loud screeching noise and then smoke begins billowing out from the hood. Not good. Call OnStar again to run diagnostics. Again, I'm in the clear - no issues. OK, so I have smoke coming from the hood and I'm OK? - got it. OnStar set up an appointment to have it towed to the dealership tomorrow morning. I stumbled on this forum and I'm glad I did. Thank you to all those who post. I'm taking over and unders for Transmission. Any takers??

    Oh and this is all happening just a month and a half after the Acadia was in the shop for a week for all the other issues listed in this forum. Geesh. Really?

    Has anyone with an Acadia been stopped at a stop light and then the Acadia starts chugging and you feel like you're riding a mechanical bull?

    My Acadia is a 2008 SLE with 75,000 miles.

    I will post a follow-up post fix.
  • meds1meds1 Posts: 2
    are there any other issues with the transmission that the powertrain warranty doesn't cover?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning,

    The following components are excluded from powertrain coverage: transmission cooling lines, hoses, radiator, sensors, wiring and electrical connectors.

    Best,
    Sarah
    GM Customer Service
  • chiefb41chiefb41 Posts: 3
    Heard back from the dealer. Issue is the AC compressor seized up. Not the transmission and not covered under powertrain warranty - $1300 fix. Not exactly what I was expecting after 75,000 miles on the vehicle. This vehicle is costing more than the hassle its worth.
  • Good luck as we had our 2007 Acadia's transmission replaced at 50k miles or so and now we have 60k on it and it's slipping again. Then to top it off we have water leaking from the headliner as well. If I could afford it I would get rid of this expensive garbage, I have emailed gmc about this today as well but after reading all the posts on here I am sure they won't do anything to fix these issues that have been obvious concerns for yrs on this model. Hopefully your experience is better than mine but I wish I would have went with my gut and never have bought a GM product.

    Larry
  • Good luck as we had our 2007 Acadia's transmission replaced at 50k miles or so and now we have 60k on it and it's slipping again. Then to top it off we have water leaking from the headliner as well. If I could afford it I would get rid of this expensive garbage, I have emailed gmc about this today as well but after reading all the posts on here I am sure they won't do anything to fix these issues that have been obvious concerns for yrs on this model. Hopefully your experience is better than mine but I wish I would have went with my gut and never have bought a GM product.

    Larry
  • gmcustsvcgmcustsvc Posts: 4,113
    acadia2007,
    Thank you for taking the time to post your experience and frustrations. Have you spoke with the dealer about your concerns and the transmission? The dealer typically has a warranty on repairs for the parts and labor. Please feel free to email me directly at SocialMedia@GM.com. Please include your VIN and current mileage. I look forward to hearing from you. I apologize for your inconvenience.
    Christina
    GM Customer Service
  • Thank you, Larry.
    However, I fear that my Acadia is following in the tracks of others. Just last Tuesday all three timing chains were replaced and now the traction control lights keep coming on with a message to service the vehicle soon. I took the Acadia in on Saturday and they said there were only false codes and reset the computer. Unfortunately, we continue to get the same lights and warnings, so I called the service shop again today and they are looking into it.
    So frustrating.
  • kikix5kikix5 Posts: 2
    I have a 08 Acadia with just over 50k miles on it. Was driving and couldn't not accelerate, then lost the ability to go in reverse. The dealership rebuilt the transmission and I got the Car back last Friday. When I got into the car to leave, the check engine light was on, went back in and they said it was the o2 sensor and it must not have been reset. so the reset it and told me if it came back on, to bring it back. Of course it came back on and they said something wasn't plugged back in (not sure what, they never said)

    Then yesterday, a week later, I was getting gas and smelled antifreeze, thinking that it was someone else's car, i continued on my way. drove about 10 miles and made a few stops and smelled it again, this time knowing it was my car, looked down and saw it was starting to get hotter, and pulled into a Mc'ds and there it died.. I was able to pull it into a parking spot, but had to have it towed back to the dealer. My coolant was totally empty and underneath the coolant reservoir on the ground was pink fluid. (the transmission fluid box is on the other side) I don't want to keep having problems, but I see that from this forum there are a lot of issues.

    I have been lucky that these were covered under the warranty, but if they continue to have problems, perhaps they need to do some sort of recall on them.

    At this moment not sure what is going on, but I can only think that they didn't do something or messed something up when they did the transmission as I never had any other issues with the car.
  • acadia2007acadia2007 Posts: 3
    Good luck everyone getting gm to do anything for you. All these problems we all have (transmission, leaking water thru headliner, throttle issues, radio, etc). And gm tells me I have to pay a dealerships hundreds of dollars to find out if my issues are a defect or not and f it is then they will credit me the costs back. So I just got rid of this piece of crap as it was obvious they weren't going to help.. 62k miles and at his 46k suv is the worst on the market. Get smart and get another brand of vehicle while you can.
  • saacadiasaacadia Posts: 4
    Like so many others, our Acadia started slowing down on my wife while she was on ONSTAR getting the multiple error messages. She has about 81K on it.

    She had two children in the car while on I-10 and was forced onto the access road. It never made it up the hill and I arrived about the same time as the police officer who assisted us in assuring no one rear ended her. She moved the children to my car and the officer and I remained until the tow truck arrived. Fortunately, it was a block from the dealership. The dealer indicated that it was a transmission problem and I was given a ride to the rental car company who assisted us with a GM vehicle (same issue as someone else mentioned - it had to be a GM vehicle).

    I am grateful to find this information and willgive our dealership the benefit of the doubt. I was told that we would get a repair or replacement transmission. I of course am more educated now and am going to ask for a new one. We'll see. If they don't give us a new one we will be unable to take the vehicle on vacation as planned for obvious reasons. Thanks again to all! I wanted to add my information to that of others for the benefit of all and I will keep you posted.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I'm thankful that your family is safe after this incident, saacadia. We look forward to any updates you provide on the repair process, and if we can be of any assistance don't hesitate to get in touch with us by emailing socialmedia@gm.com

    Best,
    Sarah
    GM Customer Service
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