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GMC Acadia Transmission Problems

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Comments

  • kikix5kikix5 Posts: 2
    I just got a call from the dealer and it seems that my water pump went! Strange that it went one week after I got it back! They did fix it all, but it makes me wonder, is something else going to happen in a week. Is it something that they messed up when doing the tranny work?? I never had one issue with this car until the tranny went out
  • dompdomp Posts: 24
    My guess would be the water pump is unrelated. Mine when out around the 40k to 50k. If you search the forums (outlook, enclave, acadia, etc) for water pump, I think you'll find its a chronic problem that happens around that mileage point. Can't remember if it's a recall or not.
  • I am writing because I am extremely disappointed in my purchase of the 2010 Acadia! I have been a Honda owner for many years and I checked out the Acadia and liked it. Unfortunately for me there has been several problems. Since day 1 with this vehicle there have been issues. The steering column has always been squeeky, no matter what I've done. I thought that since it was like that when I bought it brand new that it was just how the vehicle sounded. Wrong! Then there was a huge water leak, every time it rained, on my front passenger side. Not just a slight drip but it felt like a tall glass of water was dumped on my foot. It ruined a pair of very nice and expensive shoes! Not happy. The stereo works when it wants to, switching on its own to the AUX setting when no cable is near it. Then the engine light came on and I had to have the water pump replaced. At the dealership they said they ordered the parts to replace the steering column and fix the radio MONTHS ago and I never heard a peep from them again on the matter. I get in the car the other day only to notice the engine light is on AGAIN! This time I contact ONstar to see if they can run a diagnostic (the dealership offered one but said it would cost me $99) and they told me it was an emissions issue. To my knowledge emissions issues were under warranty with GMC for 8 years but according to the dealership they are only good for 3 years/36 months. I am totally dissatisfied with this vehicle, I'm glad it is only a lease. I cannot wait to turn it back in and get something that is not such a headache! I wish I would have found this website prior to purchasing this vehicle, I would've saved myself a lot of headaches and money! I understand with any vehicle there are going to be issues but so many with a new vehicle is unacceptable. Does anyone know about the emissions warranty on these trucks?? Please help!! Thanks!
  • obyoneobyone Posts: 8,065
    Based on what you've posted, I'd contact GMC customer service and find yourself another dealer as the one you're going to now isn't in your best interest.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    abarrett913,

    I'm sorry that you have been having so many frustrations with your Acadia. If you wanted to email us at socialmedia@gm.com, we'd be happy to do the following:
    *With the last 8 digits of your VIN, we could clarify the existing warranties on your vehicle; unless your mileage currently exceeds 36,000 miles you should still be within your bumper to bumper warranty
    *In addition to the last 8 digits of your VIN, if you would include your name/Edmunds username, phone and address, your current mileage, and the name of your dealership, we would be happy to follow up with them on the servicing of your vehicle to work towards a resolution on the different issues you've been experiencing.

    All the best,
    Sarah
    GM Customer Service
  • saacadiasaacadia Posts: 4
    Here is the update Sarah,

    I went to the dealership and was met by Scott Carpenter at the Gunn GMC/Buick Dealership.

    Saturday, I was given the choice to wait for a diagnosis or he said that he could call me. I decided to wait and in a about an hour, as promised, I was given the results of their inspection.

    I was told that the transmission did indeed have a major failure and Mr. Carpenter assisted with getting me a ride to the rental car company.

    On Monday Nieves Zapata called and I was told that they would know how extensive the damage is later and again as promised I was told that the Acadia would be ready on Wednesday. He said that his technician Joey Lozano was the best in the area!

    On Wednesday morning I went to work and had a message from Nieves. He said that the Acadia was ready to go. Shocked, I went to the dealership and told him that I wanted to go on a long drive with the vehicle prior to taking it back from the dealership. It drove like a champ, in fact it never shifted better. I thanked Nieves for the exceptional service from everyone. It was just as I dreamed it could be (having never experienced a fantastic car repair situation)! I have been driving it instead of my wife so that I can monitor for any changes, but none are expected. They have my thanks. I will of course let you know if our vehicle continues to be trouble free. Unlike some others have added to the blog we really like this vehicle. They are correct about the sunlight reflecting in your eyes though.
  • gmcustsvcgmcustsvc Posts: 4,154
    saacadia,
    Thank you for your update. I will definitely forward this on to Sarah so she has the opportunity to see it. Please feel free to contact us with any other questions comments or concerns. Enjoy your weekend! :)
    Christina
    GM Customer Service
  • austinsaraaustinsara Posts: 3
    This is so frustrating. The transmission on our 2007 GMC Acadia is toast 3 weeks after the warranty expired. This car has been 100% maintained and babied. We have had all of the recall work completed. I can only wonder if the Timing Chain Recall contributed to the transmission issues. There are engineering issues too. After learning about the headlight recall, it is my understanding the tires must be removed from the car to change the headlights??? I purchased a GMC because I felt it was a superior product. I have had wonderful service from the GMC Service Departments. However, I find it crazy how many times this vehicle has had to be serviced when it has been so well cared for. I cannot believe how many discussions there are about Acadia Transmission problems when I google this subject. We paid a lot of $ for a vehicle we believed would be safe & reliable for a family of four. This type of quality is unacceptable.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    austinsara,
    I'm truly very sorry to read that your Acadia's transmission is out. If we can be of any assistance through the repair process, please send the following information our way via email (socialmedia@gm.com): your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership along with any recent/upcoming appointment details.
    Kind regards,
    Sarah
    GM Customer Service
  • steve726steve726 Posts: 1
    austinsara,

    What type of transmission problem are you experiencing? I recently had the Timing Chain Recall performed and now I am also having transmission problems. I have a few more miles (124,000) on my 2007 Acadia, but we have never had any major trouble. I am being told that the valve body needs to be replaced and that it can't be rebuilt like the older transmissions. Thanks for your input.

    steve726
  • austinsaraaustinsara Posts: 3
    The GMC Dealership is giving us the option of rebuilding the transmission for $3,900 with a 1 year, 12k warranty or replacing the transmission for $4,250 with a 3year 100k warranty. OUCH!!! The irony, 3 weeks after the warranty expired and years and 50k miles less than a Hyundai warranty. So much for buying American. I think the timing chain recall work was done a little before Christmas. So frustrating. Anybody else had similar quotes? Any suggestions?
  • austinsaraaustinsara Posts: 3
    Sarah & Christina @ GM:
    Wow...Wow...Wow! You have exceeded my expectations. Thank you so much for your help and willingness to work with us. I was so frustrated & stressed out and I feel as though a large burden is lifting from my shoulders and is now manageable. You have truly helped a very hard working family. We greatly appreciate the major price reduction and the fast and great service we are receiving from GM and the local GMC service shop. Again - Thank You!
    :)
  • I had a problem with my transmission earlier this year for the first time. The problem occured in February during a road trip with my family which consisted of two children and two adults besides my self. The transmission light came on while driving up hill through W.Virginia. I lost acceleration and reverse but was able to pull over into a gas station. I had on-star run a diagnostic and they informed it was a problem with the transmisson. The car had close to 48K miles and was towed to the nearset dealer. The dealer fixed the problem by getting GMC to authorized a new transmission therefore I wouldn't have trouble down the road. Now again less than 90 days later the problem arises again with the transmission during another road trip with my family. I have exactly 52,516 miles on my vehicle & I'm tired of the trouble at this point. I call GMC customer service and complained about the inconvenience of the vehicle and there product. The dealer in Massachutes has to take the tranmission apart and find out what's causing the problem. At this time I 'm considering getting into the market for a new vehicle. I fell like I spent way too much money on this vehicle for the troubles it's causing. Does anyone have any suggestions on which type of vehicle to purchase next??
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    We're happy to help, austinsara, and thank you for your kind feedback!

    Take care,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    tinkerbell9,

    When you contacted GMC Customer Service, were you issued a Service Request number (71-**********)? If so, we'd be happy to check on the progress of your case.

    If not, we can get one started for you as well - let us know!
    Regards,
    Sarah
    GM Customer Service
  • I did receive a service request number once I contact GMC customer service. Actually my case is moving up to the field representative.
  • jon116jon116 Posts: 1
    Last week my 2010 Acadia transmission began "slipping" and making "clicking" sounds from the engine.
    The dealer said that the engine oil was 3 QTS low, Transmission was 2 Qts low and power steering pump fluid was low. He said I waited too long between oil changes 9K and was the reason the fluids were low. It currently has 25k miles.

    Does this make any sense to anyone????

    I pay extra for the On Star service to tell me when to change the oil, which said I still had 20% oil life. Also, no low oil light or low transmission light came on on the dash.

    I don't believe that all these fluid levels were low b/c of the time interval between oil changes.

    Has anyone else experience such problems?

    Thanks
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    tinkerbell9,

    I'm glad to hear that you've already gotten a case set up and that you will be working with your field representative. As they are more empowered to assist, I wish you the best!

    Take care,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning jon116,

    I'm sorry that you've encountered some difficulties with your Acadia; I can understand where the confusion lies. Your vehicle is equipped with an Engine Oil Life System (OLS) that can project the expected life of the oil. However, the OLS does not measure the level of oil in the vehicle and so it is still a good idea to check the oil level regularly between changes (when you fill up your gas tank, for instance).

    If we can follow up on this further, please get in touch with us via email at socialmedia@gm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).

    Regards,
    Sarah
    GM Customer Service
  • donl1donl1 Posts: 109
    Did your Acadia not come with a dipstick to check the engine oil sometime in those 9000 miles? :confuse:
  • sfstroupsfstroup Posts: 1
    Hi all,

    I stumbled into this site and wanted to include my experience with the 2007 Acadia. We purchased the car a little over a year ago and, although we enjoy the ride and the solid feel of the car we have had non-stop recalls and similar issues as described here. Our front sunroof leaks, the electrical system has shorted out and, now at 65,000 miles the transmission is dead. As everyone knows the warranty is 5 yr/100,000 however we are one month over the warranty date.

    We have serviced it at the dealer, and kept up with the recalls, and haven't put that many mile on it. We are now facing a 3500.00 bill and every time we have mentioned the electric system the dealer claims it is too complicated and or expensive to fix?! It just seems that there should have been a wider recall for this car given the issues.

    Any thoughts? Has anyone had a similar problem with the electrical?

    Much thanks,

    Sfstroup
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning sfstroup,
    I'm sorry to hear about your Acadia, and certainly understand how the repair costs can be overwhelming. If we can look into this further, please send the following information to socialmedia@gm.com so we can set up a service request through our department: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership. I cannot guarantee what the result of the case will be, but we're happy to look into the situation further.
    All the best,
    Sarah
    GM Customer Service
  • dompdomp Posts: 24
    Had the sunroof leak and the resulting electrical problem, but not the dead transmission problem. Perhaps another dealer could help with the leak/eletrical? The problem seems to be extremely common accross the acadia/enclave/traverse/outlook models so maybe another dealer is more familar with the issue. My dealer was able to do the leak and electric issue for around $1300. I think someone else from another dealer/area had a very similar issue done a little cheaper. Customer service seems to help some but not others so it's worth a shot - I haven't figured out why.
  • jjthkjjthk Posts: 4
    Anyone considering the purchase of a GMC Acadia needs to be aware of the issues I have had with my Acadia.

    We purchased the vehicle used from a dealer, paid extra for the "Certified Preowned" classification to extend the warranty. The car had been in the shop multiple times prior to us buying it for the typical sunroof leak, which seemed to be resolved. The issues we have taken the car in for:

    Clunking in the front end

    Water pump leaking - lead to overheating and leaving my wife & kids stranded

    GM had to disable the heated windshield wiper system due to fires - recall.

    Front Struts had to be replaced at 58,000 miles - not covered by warranty - was also informed the rack & pinion unit has a bad seal and needs to be replaced - not covered by warranty & still leaking...

    Transmission failed, 60,000 miles on it, on a 14 hour trip Thanksgiving 2011. GM REFUSED to install a new unit, despite the recommendations of the dealership. The dealership rebuilt the transmission. GM also refused to replace the transmission oil cooler, so the dealership had to do it's best to flush the cooler. When a transmission fails, it sends lots of tiny metallic pieces into the cooling system and you can never get it all out!! You can guess what the next failure is. I know this since my background is mechanical engineering with many years of personal automotive experience.

    Transmission failed again Memorial weekend 2012 (6 months since rebuild!). The car is in the shop now for the latest transmission failure.

    I love the looks of this vehicle, but the quality is lousy. The money I paid for this to be "certified" only certified it to be a :lemon: ! I will be trading this vehicle as soon as possible once it is back on the road. My wife and I wanted to buy American when we purchased this vehicle, but that is off the table now - sad to say.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    jjthk,
    I'm sorry that your experience with a Certified Pre-Owned Acadia hasn't been 100% satisfactory for you. Have you spoken with Customer Assistance in regards to these different concerns you've had with the vehicle? If not, we're happy to look into this further with you - please send an email to socialmedia@gm.com with the following information: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your current dealership. Even if we don't hear from you, I hope that all goes well with the transmission repair - I hope that your Memorial Day weekend wasn't spoiled by this incident!

    Best,
    Sarah
    GM Customer Service
  • saacadiasaacadia Posts: 4
    We took the Acadia on our scheduled trip. So far the transmission is not giving us any trouble and we are very happy. We did have a problem with our AC on this trip.

    We placed a call early in the morning to Superior Buick GMC in Fayetteville AR and let Matt Daniel know that we were on the road and that we needed help (three kids in the car). I dropped the family off at the hotel and went there at 2pm as directed. I was met by Patrick Ossenkop who promptly took the Acadia into the shop where Mark Blais dropped what he was doing to help me out. I was in and out in an hour.

    What a wonderful experience. They were professional and more importantly very kind. We are all very grateful and Cool!

    Please let the dealership know Sarah.

    Thanks again.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I am so pleased to see these posts, saacadia, and happy that you are having such a great experience with your dealership. If you would like, we could set up a dealership compliment case to pass along to them - to do so we'd require the following information : your name and Edmunds username, phone and address, and the last 8 of your VIN.

    All the best,
    Sarah
    GM Customer Service
  • doandoan Posts: 2
    I have an 2008...trans been rebuilt 6 months ago, took back to dealer yesterday for same problem. I have had nothing but problems with this car, will never buy another GMC.
  • doandoan Posts: 2
    2008 had electrical problems where the battery would run down and when running the gauges would all go out. The car was in the dealer a number of times until they finally found that there was a wire shorting out in the steering column. When I would lower the steering column the wire was rubbing and there was a bare spot that would short out, the hard part it wouldn't do it all the time. Hope this helps.
  • netroutnetrout Posts: 1
    Recently purchased a new 2012 GMC Acadia... after 10 days the Transmission Failed... Vehicle had to be brought in on a Flatbed... then told by the Dealer they couldn't find anything wrong with the Car... Finally after demanding they take the vehicle out for a ride longer than up and around the block the Transmission failed... Told issue was a pressure valve... Now after having the car returned to me... believe vehicle shifts improperly... also has stalled when shifting from Reverse to Drive... Any comments, is anyone else having this problem... forget GMC... all I get to talk to is someone in South America...
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