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GMC Acadia Transmission Problems

1568101140

Comments

  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning,

    The following components are excluded from powertrain coverage: transmission cooling lines, hoses, radiator, sensors, wiring and electrical connectors.

    Best,
    Sarah
    GM Customer Service
  • chiefb41chiefb41 Posts: 3
    Heard back from the dealer. Issue is the AC compressor seized up. Not the transmission and not covered under powertrain warranty - $1300 fix. Not exactly what I was expecting after 75,000 miles on the vehicle. This vehicle is costing more than the hassle its worth.
  • Good luck as we had our 2007 Acadia's transmission replaced at 50k miles or so and now we have 60k on it and it's slipping again. Then to top it off we have water leaking from the headliner as well. If I could afford it I would get rid of this expensive garbage, I have emailed gmc about this today as well but after reading all the posts on here I am sure they won't do anything to fix these issues that have been obvious concerns for yrs on this model. Hopefully your experience is better than mine but I wish I would have went with my gut and never have bought a GM product.

    Larry
  • Good luck as we had our 2007 Acadia's transmission replaced at 50k miles or so and now we have 60k on it and it's slipping again. Then to top it off we have water leaking from the headliner as well. If I could afford it I would get rid of this expensive garbage, I have emailed gmc about this today as well but after reading all the posts on here I am sure they won't do anything to fix these issues that have been obvious concerns for yrs on this model. Hopefully your experience is better than mine but I wish I would have went with my gut and never have bought a GM product.

    Larry
  • gmcustsvcgmcustsvc Posts: 4,055
    acadia2007,
    Thank you for taking the time to post your experience and frustrations. Have you spoke with the dealer about your concerns and the transmission? The dealer typically has a warranty on repairs for the parts and labor. Please feel free to email me directly at SocialMedia@GM.com. Please include your VIN and current mileage. I look forward to hearing from you. I apologize for your inconvenience.
    Christina
    GM Customer Service
  • Thank you, Larry.
    However, I fear that my Acadia is following in the tracks of others. Just last Tuesday all three timing chains were replaced and now the traction control lights keep coming on with a message to service the vehicle soon. I took the Acadia in on Saturday and they said there were only false codes and reset the computer. Unfortunately, we continue to get the same lights and warnings, so I called the service shop again today and they are looking into it.
    So frustrating.
  • kikix5kikix5 Posts: 2
    I have a 08 Acadia with just over 50k miles on it. Was driving and couldn't not accelerate, then lost the ability to go in reverse. The dealership rebuilt the transmission and I got the Car back last Friday. When I got into the car to leave, the check engine light was on, went back in and they said it was the o2 sensor and it must not have been reset. so the reset it and told me if it came back on, to bring it back. Of course it came back on and they said something wasn't plugged back in (not sure what, they never said)

    Then yesterday, a week later, I was getting gas and smelled antifreeze, thinking that it was someone else's car, i continued on my way. drove about 10 miles and made a few stops and smelled it again, this time knowing it was my car, looked down and saw it was starting to get hotter, and pulled into a Mc'ds and there it died.. I was able to pull it into a parking spot, but had to have it towed back to the dealer. My coolant was totally empty and underneath the coolant reservoir on the ground was pink fluid. (the transmission fluid box is on the other side) I don't want to keep having problems, but I see that from this forum there are a lot of issues.

    I have been lucky that these were covered under the warranty, but if they continue to have problems, perhaps they need to do some sort of recall on them.

    At this moment not sure what is going on, but I can only think that they didn't do something or messed something up when they did the transmission as I never had any other issues with the car.
  • acadia2007acadia2007 Posts: 3
    Good luck everyone getting gm to do anything for you. All these problems we all have (transmission, leaking water thru headliner, throttle issues, radio, etc). And gm tells me I have to pay a dealerships hundreds of dollars to find out if my issues are a defect or not and f it is then they will credit me the costs back. So I just got rid of this piece of crap as it was obvious they weren't going to help.. 62k miles and at his 46k suv is the worst on the market. Get smart and get another brand of vehicle while you can.
  • saacadiasaacadia Posts: 4
    Like so many others, our Acadia started slowing down on my wife while she was on ONSTAR getting the multiple error messages. She has about 81K on it.

    She had two children in the car while on I-10 and was forced onto the access road. It never made it up the hill and I arrived about the same time as the police officer who assisted us in assuring no one rear ended her. She moved the children to my car and the officer and I remained until the tow truck arrived. Fortunately, it was a block from the dealership. The dealer indicated that it was a transmission problem and I was given a ride to the rental car company who assisted us with a GM vehicle (same issue as someone else mentioned - it had to be a GM vehicle).

    I am grateful to find this information and willgive our dealership the benefit of the doubt. I was told that we would get a repair or replacement transmission. I of course am more educated now and am going to ask for a new one. We'll see. If they don't give us a new one we will be unable to take the vehicle on vacation as planned for obvious reasons. Thanks again to all! I wanted to add my information to that of others for the benefit of all and I will keep you posted.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I'm thankful that your family is safe after this incident, saacadia. We look forward to any updates you provide on the repair process, and if we can be of any assistance don't hesitate to get in touch with us by emailing socialmedia@gm.com

    Best,
    Sarah
    GM Customer Service
  • kikix5kikix5 Posts: 2
    I just got a call from the dealer and it seems that my water pump went! Strange that it went one week after I got it back! They did fix it all, but it makes me wonder, is something else going to happen in a week. Is it something that they messed up when doing the tranny work?? I never had one issue with this car until the tranny went out
  • dompdomp Posts: 24
    My guess would be the water pump is unrelated. Mine when out around the 40k to 50k. If you search the forums (outlook, enclave, acadia, etc) for water pump, I think you'll find its a chronic problem that happens around that mileage point. Can't remember if it's a recall or not.
  • I am writing because I am extremely disappointed in my purchase of the 2010 Acadia! I have been a Honda owner for many years and I checked out the Acadia and liked it. Unfortunately for me there has been several problems. Since day 1 with this vehicle there have been issues. The steering column has always been squeeky, no matter what I've done. I thought that since it was like that when I bought it brand new that it was just how the vehicle sounded. Wrong! Then there was a huge water leak, every time it rained, on my front passenger side. Not just a slight drip but it felt like a tall glass of water was dumped on my foot. It ruined a pair of very nice and expensive shoes! Not happy. The stereo works when it wants to, switching on its own to the AUX setting when no cable is near it. Then the engine light came on and I had to have the water pump replaced. At the dealership they said they ordered the parts to replace the steering column and fix the radio MONTHS ago and I never heard a peep from them again on the matter. I get in the car the other day only to notice the engine light is on AGAIN! This time I contact ONstar to see if they can run a diagnostic (the dealership offered one but said it would cost me $99) and they told me it was an emissions issue. To my knowledge emissions issues were under warranty with GMC for 8 years but according to the dealership they are only good for 3 years/36 months. I am totally dissatisfied with this vehicle, I'm glad it is only a lease. I cannot wait to turn it back in and get something that is not such a headache! I wish I would have found this website prior to purchasing this vehicle, I would've saved myself a lot of headaches and money! I understand with any vehicle there are going to be issues but so many with a new vehicle is unacceptable. Does anyone know about the emissions warranty on these trucks?? Please help!! Thanks!
  • obyoneobyone Posts: 8,065
    Based on what you've posted, I'd contact GMC customer service and find yourself another dealer as the one you're going to now isn't in your best interest.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    abarrett913,

    I'm sorry that you have been having so many frustrations with your Acadia. If you wanted to email us at socialmedia@gm.com, we'd be happy to do the following:
    *With the last 8 digits of your VIN, we could clarify the existing warranties on your vehicle; unless your mileage currently exceeds 36,000 miles you should still be within your bumper to bumper warranty
    *In addition to the last 8 digits of your VIN, if you would include your name/Edmunds username, phone and address, your current mileage, and the name of your dealership, we would be happy to follow up with them on the servicing of your vehicle to work towards a resolution on the different issues you've been experiencing.

    All the best,
    Sarah
    GM Customer Service
  • saacadiasaacadia Posts: 4
    Here is the update Sarah,

    I went to the dealership and was met by Scott Carpenter at the Gunn GMC/Buick Dealership.

    Saturday, I was given the choice to wait for a diagnosis or he said that he could call me. I decided to wait and in a about an hour, as promised, I was given the results of their inspection.

    I was told that the transmission did indeed have a major failure and Mr. Carpenter assisted with getting me a ride to the rental car company.

    On Monday Nieves Zapata called and I was told that they would know how extensive the damage is later and again as promised I was told that the Acadia would be ready on Wednesday. He said that his technician Joey Lozano was the best in the area!

    On Wednesday morning I went to work and had a message from Nieves. He said that the Acadia was ready to go. Shocked, I went to the dealership and told him that I wanted to go on a long drive with the vehicle prior to taking it back from the dealership. It drove like a champ, in fact it never shifted better. I thanked Nieves for the exceptional service from everyone. It was just as I dreamed it could be (having never experienced a fantastic car repair situation)! I have been driving it instead of my wife so that I can monitor for any changes, but none are expected. They have my thanks. I will of course let you know if our vehicle continues to be trouble free. Unlike some others have added to the blog we really like this vehicle. They are correct about the sunlight reflecting in your eyes though.
  • gmcustsvcgmcustsvc Posts: 4,055
    saacadia,
    Thank you for your update. I will definitely forward this on to Sarah so she has the opportunity to see it. Please feel free to contact us with any other questions comments or concerns. Enjoy your weekend! :)
    Christina
    GM Customer Service
  • austinsaraaustinsara Posts: 3
    This is so frustrating. The transmission on our 2007 GMC Acadia is toast 3 weeks after the warranty expired. This car has been 100% maintained and babied. We have had all of the recall work completed. I can only wonder if the Timing Chain Recall contributed to the transmission issues. There are engineering issues too. After learning about the headlight recall, it is my understanding the tires must be removed from the car to change the headlights??? I purchased a GMC because I felt it was a superior product. I have had wonderful service from the GMC Service Departments. However, I find it crazy how many times this vehicle has had to be serviced when it has been so well cared for. I cannot believe how many discussions there are about Acadia Transmission problems when I google this subject. We paid a lot of $ for a vehicle we believed would be safe & reliable for a family of four. This type of quality is unacceptable.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    austinsara,
    I'm truly very sorry to read that your Acadia's transmission is out. If we can be of any assistance through the repair process, please send the following information our way via email (socialmedia@gm.com): your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership along with any recent/upcoming appointment details.
    Kind regards,
    Sarah
    GM Customer Service
  • steve726steve726 Posts: 1
    austinsara,

    What type of transmission problem are you experiencing? I recently had the Timing Chain Recall performed and now I am also having transmission problems. I have a few more miles (124,000) on my 2007 Acadia, but we have never had any major trouble. I am being told that the valve body needs to be replaced and that it can't be rebuilt like the older transmissions. Thanks for your input.

    steve726
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